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C
Rating: 5 out of 5
perfect cheeses, packaging not at all chronofresh!!! cardboard package, point!!
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Customer reviews of Maison Agour
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 2 046 published reviews
Summary of reviews
The store consistently delivers cheese and related products that customers describe as delicious and repeatedly praised for taste and quality, with many noting a real enjoyment of variety such as cow cheese with summer truffle and Basque cakes. Delivery is frequently highlighted as fast and well wrapped, with multiple mentions of maintaining cold chain and secure packaging, and customers appreciate efficient service and careful handling. Customer service and reliability are reflected in positive remarks about responsiveness, professional handling, and dependable product quality, with customers returning for future orders and recommending the store to others.
Reviews 3 and 5 stars
Reset filtersJ
Rating: 5 out of 5
ORDER RECEIVED ON TIME, WHOLE BONELESS BAYONNE HAM 9 MONTHS QUALITY, I CAN FINALLY USE MY HAM SLICER AND AVOID ALL THE PLASTIC PACKAGING FOUND IN LARGE STORES, IT'S GOOD FOR THE PLANET! I LOOK FORWARD TO DISCOVERING HIGH-END HAMS TO SEE IF THE PRICE DIFFERENCE IS IN LINE WITH THE QUALITY OF THE PRODUCTS. GOOD CONTINUATION AND HAPPY HOLIDAYS
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M
Rating: 5 out of 5
5 stars what more can I say!
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N
Rating: 5 out of 5
So good, terribly addictive!!!
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H
Rating: 3 out of 5
My package arrived in excellent condition, beautifully packaged. Unfortunately, I haven't tasted it yet. Christmas hasn't arrived yet. But having lived 12 years in Pau, I know the products and I have never been disappointed with the local products. After the holidays, I am sure of the compliments.
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Response from Maison Agour
easy, efficient, compliant
L
Rating: 3 out of 5
I ordered several times on this site. Very dissatisfied with my last order of ham.
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Response from Maison Agour
Thank you for your message and your loyalty to our site. We are sorry to hear that your last order of ham did not meet your expectations. Could you please provide us with more details about what went wrong? This will help us understand better and find a solution. For any comments or issues, feel free to call us or contact us directly by email. This allows us to respond more quickly to satisfy you.
V
Rating: 5 out of 5
Everything is OK, even the souvenirs.
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D
Rating: 5 out of 5
Fast delivery, excellent products. Experience to renew without delay.
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B
Rating: 5 out of 5
Reliable site. Good product quality. Nothing to say. Thank you.
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L
Rating: 5 out of 5
Efficient and clear.
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M
Rating: 5 out of 5
User-friendly site. The products are very good. The customer service is efficient and very friendly. Timely delivery, package in excellent condition. Thank you.
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M
Rating: 5 out of 5
Always very satisfied in every way with Maison Agour.
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A
Rating: 5 out of 5
Excellent, I love its flavor. I will gladly come back to you and order L'Osseau-Iraty Grand affinage, and especially a top packaging; vacuum and bubble wrap really protect. Thank you and see you soon.
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N
Rating: 5 out of 5
I give 5 to Agour but my package was in transit between December 7 and 9, and I had to call DHL for news. They then noted to prioritize it as a food package and I received it the next day.
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J
Rating: 5 out of 5
Product quality. However, there was a delivery problem within the expected time due to the DPD carrier not respecting the indicated shipping time, i.e., 48 hours after the package was picked up according to the information provided by Agour.
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J
Rating: 5 out of 5
High-end ham (shh, don't tell anyone), creamy cow cheese to die for, and Ossau Iraty: a delight, sorry the Basque cake is not as good as the one my wife makes (when she doesn't have a broken arm :-).
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L
Rating: 5 out of 5
The chosen cheese has unanimous approval and is almost finished. The dried tenderloin is well started! Everything is fine.
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N
Rating: 5 out of 5
As usual, quality product.
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G
Rating: 5 out of 5
Top delivery, the package arrived as expected. Thank you.
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A
Rating: 5 out of 5
Very simple.
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N
Rating: 5 out of 5
Easy to order. Good reception, quick and efficient. The products are well protected.
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P
Rating: 5 out of 5
Very satisfied with my order, fast delivery and well-packaged items.
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C
Rating: 5 out of 5
Hello, The ham is magnificent, 5 stars. The sausage is good. Best regards.
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R
Rating: 5 out of 5
Order delivered as expected. The ham purchased is delicious.
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D
Rating: 5 out of 5
Delicious products.
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B
Rating: 5 out of 5
It's Christmas before time, receiving a package from Agour! The products are delicious, the packaging perfect. The shipping, however, is a bit late. Maybe an increase in workload approaching the holidays.
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D
Rating: 5 out of 5
Products of excellent quality.
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P
Rating: 5 out of 5
The products I bought from Agour are really excellent, I love Basque cheeses.
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E
Rating: 5 out of 5
From ordering to delivery: perfect! Nothing to say; everything is in accordance and corresponds well to my request! Thank you!
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M
Rating: 5 out of 5
An assortment of excellent cheeses of all qualities.
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L
Rating: 5 out of 5
Always fast and on the quality of your excellent products.
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V
Rating: 5 out of 5
Very good products. I recommend.
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V
Rating: 5 out of 5
Simple and effective.
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J
Rating: 5 out of 5
Perfect.
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E
Rating: 5 out of 5
Delicious cheese, well packaged and quite fast. They have a new customer!
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M
Rating: 5 out of 5
Fast delivery, very well packaged and absolutely extra products!! It was a first order and no doubt others will follow. I have already converted a friend... see you soon... have a good end of the year!
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A
Rating: 5 out of 5
Nothing to say about the ordered products, since I renewed my order.
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E
Rating: 5 out of 5
Nothing to add.
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D
Rating: 3 out of 5
The products are delicious but the free delivery remains a very big problem, more than a week to cover 220 km.
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Response from Maison Agour
Thank you for your feedback, and we are delighted that you enjoy our products! However, we are sorry to hear that the delivery took so long. This delay is indeed abnormal, as your package should have arrived within a maximum of 48 hours after shipping. For your next order, we recommend opting for Chronofresh delivery. This service guarantees fast delivery in refrigerated transport, ideal for preserving the freshness of our products; it's a premium option with which we have very few problems.
D
Rating: 5 out of 5
We love it, a pleasure of freshness and taste! 🤗
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