Maison Agour consistently receives praise for the quality and flavor of its cheeses and pâtés, with many mentions of excellent, flavorful products and well-packaged items that stay cold during transit. Customers highlight careful packaging, vacuum sealing, and cool packs that keep products in good condition, along with fast and reliable delivery when timing is right. The store earns positive notes for responsive service and smooth order handling, including quick replacements and helpful support in case of issues. Overall, the experience is described as dependable, with repeatedly strong product quality and secure, effective packaging that preserves freshness during delivery.
After a little hiccup and a conversation with customer service, I willingly acknowledge that Agour has done everything possible to rectify the situation, and I thank them very much. Especially since I appreciate their products. Orders are delivered quickly and in careful packaging. I will reorder without any problem.
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Catherine M.
Rating: 5 out of 5
following a purchase from 19/06/2024
Problem with the delivery. I had requested to be delivered to a 'relay point', but you had an issue with this type of delivery, so I was delivered to my home while I am on vacation 800 km away. I tried to reach you on Friday, July 5 in the afternoon... impossible to reach you, I left a message... for nothing. Conclusion, it was my neighbor who picked up the package, and thus enjoyed the cake.... I am not happy.
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Sébastien C.
Rating: 3 out of 5
following a purchase from 27/06/2024
The package was delivered late but arrived safely. This delay did not affect the quality of the cheese, which, in my opinion, was even refined. The products are packaged with great care and well protected, and beyond these remarks: the cheeses are excellent. A pure delight!!!! This is not the first time I order from AGOUR, so I was not surprised by the quality of these products. It smells good of the Basque Country!!!! Real local and organic products. Moreover, Agour employs Basque families, and that is solidarity!!! Bravo!!! I recommend AGOUR with my eyes closed. Thank you again for the quality of your products.
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Response from Maison Agour
I have ordered several times without issues, but the last order was disappointing; crushed basque cake that seemed to have been packed hot 'not great for presentation' and the sheep cheeses were no longer presentable as they were melted and crushed. The rest of the order was impeccable.
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Serge D.
Rating: 5 out of 5
following a purchase from 25/06/2024
Hello, We understand how disappointing it is to receive damaged products. We will immediately investigate this issue with our team to ensure that our quality standards are met with every order. We apologize for the state of the basque cake and the sheep cheeses. The quality and presentation of our products are paramount to us, and we regret that this was not the case this time. To apologize for this inconvenience, we invite you to contact us on your next order to receive a goodwill gesture. We hope you will give us another chance to fully satisfy you. Sincerely, The Agour team.
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Armando A.
Rating: 3 out of 5
following a purchase from 24/06/2024
very good product
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Response from Maison Agour
Very good products, with one downside; in some of the packages, the vacuum was poorly done with air inside.
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René D.
Rating: 5 out of 5
following a purchase from 25/06/2024
Thank you for taking the time to share your opinion. We are pleased to know that you enjoy our products, but we regret to find that some packages were not properly vacuum sealed. We place great importance on the quality of our packaging to ensure the freshness and safety of our products. We will immediately inform our production team of this issue to reinforce our quality controls and prevent this from happening again. We appreciate your feedback and hope to have the opportunity to fully satisfy you on your next order.
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Jean michel G.
Rating: 5 out of 5
following a purchase from 15/06/2024
Excellent product, perfect packaging, fast and careful delivery.
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CAROLE S.
Rating: 5 out of 5
following a purchase from 23/06/2024
I received it well, I love Agour
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Christian C.
Rating: 5 out of 5
following a purchase from 22/06/2024
As usual: perfect
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Cedric C.
Rating: 5 out of 5
following a purchase from 21/06/2024
Very good products.
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ALAIN L.
Rating: 5 out of 5
following a purchase from 21/06/2024
No problem
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Jean-Hubert P.
Rating: 5 out of 5
following a purchase from 21/06/2024
Easy navigation accessible to everyone. No need to have extensive experience in internet navigation.
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Jean-Louis S.
Rating: 5 out of 5
following a purchase from 19/06/2024
Nothing to report. Fast and careful delivery under insulated protection.
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Didier B.
Rating: 5 out of 5
following a purchase from 19/06/2024
Navigating your site is simple and easy, which suits me perfectly; the products I ordered are excellent. However, the delivery was not great, but it's not your fault; it's more due to your provider DPD. For example, the last delivery was scheduled for June 22, but they did not come to deliver, and I had to reschedule three times. I stayed home specifically for the delivery, and when I contacted them, they said I was not present, even though I was at home. I had to reschedule for a delivery to a parcel relay, which I picked up on June 27. That's it, but for Maison Agour, I have absolutely nothing to complain about.
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Carolina R.
Rating: 5 out of 5
following a purchase from 19/06/2024
The delivery was very fast.
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Dominique P.
Rating: 3 out of 5
following a purchase from 08/06/2024
A product arrived with an expired date, but after a week of battling, the complaint was taken into account with the return of the said product accompanied by a commercial gesture that was appreciated. Customer service only operates in the morning, which is unfortunate that this is not indicated on their site.
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Response from Maison Agour
Hello, Thank you for sharing your experience. We are sincerely sorry for this experience. We understand how frustrating this can be, and we apologize for this incident. We are glad that your complaint has been resolved to your satisfaction and that you appreciated the commercial gesture offered. Your satisfaction is our priority, and we are doing everything we can to continuously improve our service. We take note of your comment regarding the hours of our customer service. We will ensure that this information is clearly indicated on our site to avoid any future confusion. Thank you for your patience and understanding, and we hope to have the opportunity to serve you again under the best conditions. Best regards, The Agour team.
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Anne Marie L.
Rating: 5 out of 5
following a purchase from 01/06/2024
Yummy
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Dorian F.
Rating: 5 out of 5
following a purchase from 07/06/2024
Online shopping was easy to do, delivery was ultra-fast (1 day) even though I do not live close to the store. The quality of the product is there, simply nothing to complain about, everything is perfect. I will surely order from Agour in the future.
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Yves P.
Rating: 5 out of 5
following a purchase from 04/06/2024
Excellence of products and fast shipping, perfect packaging.
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Pierrette C.
Rating: 5 out of 5
following a purchase from 01/06/2024
Excellent product, I recommend.
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Annie B.
Rating: 5 out of 5
following a purchase from 30/05/2024
Speed of receipt of the ordered jams.
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CHRISTIAN V.
Rating: 5 out of 5
following a purchase from 11/05/2024
Very good products, careful and fast delivery.
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Dominique T.
Rating: 5 out of 5
following a purchase from 23/05/2024
Navigation on the site is very easy. The order arrived quickly, very well packaged. One of the products was out of stock: to keep me waiting, another product was included. A delight, I enjoyed it. And shortly after, the missing product arrived. Everything went perfectly, the Agour company listens to its customers and goes well beyond. Thank you again for your thoughtfulness.
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Dominique P.
Rating: 3 out of 5
following a purchase from 12/05/2024
The products are of quality, but a big effort is needed on distribution; too much time between ordering and delivery.
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Response from Maison Agour
Thank you very much for your feedback and for highlighting the quality of our products. We are delighted to know that you appreciate what we offer. We sincerely apologize for the delivery delay you encountered. Indeed, due to the many public holidays and long weekends in May, our shipping time was exceptionally longer than usual. We understand how important it is to receive your order quickly, and we regret this setback. We are constantly working to improve our distribution services to avoid this type of inconvenience in the future. We hope this experience will not affect your trust in our products and our service. Best regards, The Agour team.
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maria V.
Rating: 5 out of 5
following a purchase from 11/05/2024
But the delivery of this order was complicated.
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Jean-Hubert P.
Rating: 5 out of 5
following a purchase from 17/05/2024
Superb Ossau Iraty that reminds me of my childhood in Anglet Blancpignon. Average consumption: 2 kg per month. It's a lot, but when you love!!!
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Lucie G.
Rating: 5 out of 5
following a purchase from 16/05/2024
The Ossau Iraty grand affinage is a delight. The kilo I ordered was gone in 2 days. We enjoyed it with a dry Jurançon that brought out all the aromas. I will try the reserve next time.
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Fabien B.
Rating: 5 out of 5
following a purchase from 13/05/2024
A very good quality-price ratio. Nothing to complain about.
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MARTINE S.
Rating: 5 out of 5
following a purchase from 02/05/2024
Very good products.
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JUAN LUIS P.
Rating: 5 out of 5
following a purchase from 12/05/2024
Satisfied.
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DIEGO D.
Rating: 5 out of 5
following a purchase from 28/04/2024
In line with what I expected in terms of quality and seriousness regarding delivery.
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roger R.
Rating: 5 out of 5
following a purchase from 07/05/2024
Hello, I am a long-time customer; however, Chronofresh is very bad: my order from 07/05 is lost, and I am still not delivered. What to do???
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Elisabeth M.
Rating: 5 out of 5
following a purchase from 06/05/2024
Very good products, well packaged.
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Carolina R.
Rating: 3 out of 5
following a purchase from 05/05/2024
The order took a long time to arrive; I placed the order on May 5, and it arrived on May 15, 10 days, which is a long time for delivery. The cheeses are very good.
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Response from Maison Agour
Hello, Thank you for your feedback, and we are delighted to hear that you enjoyed our cheeses. We would like to apologize for the delivery delay of your order. Due to public holidays and long weekends, our shipments have indeed been delayed in recent days. We sincerely regret this setback and assure you that this is an exceptional situation. We are doing everything we can to ensure that our usual delivery times are respected and that our products arrive at your home in the best possible conditions. We thank you for your understanding and hope to continue to satisfy you with our products in your future orders. Best regards, The Agour team.
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DIDIER A.
Rating: 5 out of 5
following a purchase from 03/05/2024
Very good delivery; high-quality ordered products and very attentive contact person. Thank you.
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ANDRE G.
Rating: 5 out of 5
following a purchase from 03/03/2024
Very well, you took my comment regarding the salting into account.
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Brigitte Ç.
Rating: 5 out of 5
following a purchase from 17/04/2024
Very good site, too bad there are no desserts.
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Corinne P.
Rating: 5 out of 5
following a purchase from 22/04/2024
Very satisfied with my order. Fast delivery.
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ALAIN L.
Rating: 5 out of 5
following a purchase from 21/04/2024
No problem.
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Audrey P.
Rating: 5 out of 5
following a purchase from 27/03/2024
Incredible product, so fruity, tasty, sweet, and intense at the same time. You can feel the respect for flavors. I highly recommend.
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