Customer reviews of Maison Agour

9,4 /10

Based on 2 046 published reviews

5 1 691 83% 4 198 10% 3 70 3% 2 35 2% 1 52 3%

Summary of reviews

The store consistently delivers cheese and related products that customers describe as delicious and repeatedly praised for taste and quality, with many noting a real enjoyment of variety such as cow cheese with summer truffle and Basque cakes. Delivery is frequently highlighted as fast and well wrapped, with multiple mentions of maintaining cold chain and secure packaging, and customers appreciate efficient service and careful handling. Customer service and reliability are reflected in positive remarks about responsiveness, professional handling, and dependable product quality, with customers returning for future orders and recommending the store to others.

Reviews 3 and 5 stars

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Anne Monique S.

Published on 03/11/2023 à 15h17 following a purchase from 24/10/2023

Perfect

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Christine G.

Published on 03/11/2023 à 09h53 following a purchase from 20/10/2023

Easy to use

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Martine S.

Published on 31/10/2023 à 21h42 following a purchase from 21/10/2023

Availability and quality of products, speed of shipping

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Frédéric G.

Published on 27/10/2023 à 17h25 following a purchase from 16/10/2023

Very good, in line with my expectations.

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Xavier H.

Published on 25/10/2023 à 17h10 following a purchase from 15/10/2023

Easy and fast

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Muriel G.

Published on 23/10/2023 à 14h34 following a purchase from 03/10/2023

Very good, careful and attentive service. I recommend!

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Michel M.

Published on 23/10/2023 à 08h33 following a purchase from 11/10/2023

very good products, fast delivery, I recommend

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Pierre G.

Published on 21/10/2023 à 15h08 following a purchase from 01/10/2023

Really very satisfied with the delivery, well packaged and delivery within the week in Belgium.

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Frédéric C.

Published on 20/10/2023 à 21h12 following a purchase from 10/10/2023

Very good cheese, espelette pepper pâté so-so, I am still looking for the pepper and it feels too industrial, the dry sausage with espelette pepper average quality in terms of meat lacks passion inside. Correct sliced charcuterie.

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Response from Maison Agour Published on 25/10/2023

Hello, we are delighted to hear that you enjoyed our cheeses. However, we regret that our products made with Espelette pepper did not fully meet your expectations. Your feedback regarding the pâté, dry sausage, and the quality of the meat will be taken into account to improve our products. We are constantly working on enhancing our range, and your observations help us identify areas where we can progress. We hope you will continue to explore our selection of products and find other items that better match your tastes. If you have any further questions or concerns, please do not hesitate to contact us. Your satisfaction is our priority. Thank you for your feedback, and we hope to have the opportunity to serve you again in the future. The Agour team.

Francisco V.

Published on 20/10/2023 à 18h38 following a purchase from 10/10/2023

Extraordinary quality, very good service with refrigerated transport conditions and punctual delivery, very good service: Thank you.

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Acheteur Vérifié

Published on 19/10/2023 à 23h41 following a purchase from 29/09/2023

Extremely careful and protected shipment of products. As for the products, what a delight! A good gift idea for the end of year holidays thanks to the vacuum packaging. See you soon to bring a Basque touch to our family table for Christmas... Thank you Agour, and all our best wishes from Sologne!!!

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Didier B.

Published on 19/10/2023 à 17h04 following a purchase from 08/10/2023

I am satisfied with the navigation

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Jeremy D.

Published on 17/10/2023 à 14h37 following a purchase from 03/10/2023

Package well received and in good conservation conditions in the cold

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Herve D.

Published on 13/10/2023 à 20h41 following a purchase from 02/10/2023

perfect

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Michel B.

Published on 13/10/2023 à 09h13 following a purchase from 02/10/2023

Nothing to report, perfect

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Anne Monique S.

Published on 11/10/2023 à 14h51 following a purchase from 01/10/2023

Very good cheeses, we always enjoy them.

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Acheteur Vérifié

Published on 10/10/2023 à 20h21 following a purchase from 30/09/2023

Great. Fast shipping and very well packaged. Now all that's left is to taste this delicious ham :)

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Acheteur Vérifié

Published on 10/10/2023 à 13h33 following a purchase from 29/09/2023

A house with good products! Constant quality, numerous awards regarding quality, an address to keep handy

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Acheteur Vérifié

Published on 05/10/2023 à 17h54 following a purchase from 24/09/2023

Excellent cheese, a bit expensive. Very fast delivery, good presentation and excellent service

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Acheteur Vérifié

Published on 05/10/2023 à 15h44 following a purchase from 25/09/2023

Great ease of navigation and ordering. The staff is very good advice and always available and pleasant. As for the products: very high quality with top-notch delivery service. A real pleasure to order and savor.

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Acheteur Vérifié

Published on 05/10/2023 à 13h11 following a purchase from 25/09/2023

superb

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Acheteur Vérifié

Published on 30/09/2023 à 08h50 following a purchase from 17/09/2023

Excellent products. Particularly careful service, environmentally friendly, attentive. Delivery time respected. I highly and warmly recommend. If you have the opportunity to visit their cheese factory during the summer holidays, do not hesitate...

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Acheteur Vérifié

Published on 29/09/2023 à 12h58 following a purchase from 19/09/2023

Quick response and delivery, and excellent products

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Acheteur Vérifié

Published on 27/09/2023 à 10h32 following a purchase from 03/09/2023

Fast and careful service. Very good quality and delicious cheese. The proof is that it brought joy to the whole family since there is almost none left.

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Acheteur Vérifié

Published on 26/09/2023 à 17h16 following a purchase from 06/09/2023

A cheese that truly deserves its title of 'best cheese in the world'. An unparalleled delight. A shopping and tasting experience that encourages me to order again and recommend AGOUR.

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Acheteur Vérifié

Published on 25/09/2023 à 15h12 following a purchase from 15/09/2023

Good soft and subtle sheep's cheese

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Acheteur Vérifié

Published on 24/09/2023 à 16h53 following a purchase from 13/09/2023

Nothing to complain about, everything went well for the packaging and delivery within the announced deadlines

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Acheteur Vérifié

Published on 24/09/2023 à 16h47 following a purchase from 14/09/2023

Perfect shipping, quality products, to recommend

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Acheteur Vérifié

Published on 23/09/2023 à 17h03 following a purchase from 13/09/2023

Great! Very friendly sellers! Extremely careful packaging, perfect!!

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Acheteur Vérifié

Published on 23/09/2023 à 16h36 following a purchase from 13/09/2023

The cheeses are delicious as well as the ham. The delivery arrived quickly!

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Acheteur Vérifié

Published on 23/09/2023 à 14h27 following a purchase from 13/09/2023

Very fast delivery, the products are very well packaged! The cheeses, cow, sheep, mixed and the 'blue sheep cheese', a wonder! Not to forget the ham!

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Acheteur Vérifié

Published on 17/09/2023 à 14h16 following a purchase from 06/09/2023

Always as good, quality product, never disappointed

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Acheteur Vérifié

Published on 17/09/2023 à 08h04 following a purchase from 06/09/2023

From the product designation point of view, I would have liked: 1 - The mention of fresh product on the shipping carton so that it is identified as such by logistics (delivery person and reception point). This allows for better storage conditions. 2 - The Basque country ham purchased is really very salty, which overshadows the quality meat. If this is normal, I would have liked it to be mentioned in the product description. I use this ham for cooking because it is impossible for me to eat it as is due to a too high salinity level. 3 - The cheese is top-notch. The quality is superior.

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Acheteur Vérifié

Published on 14/09/2023 à 19h32 following a purchase from 01/09/2023

Very satisfied with the online order, well-packaged product and quality transport. We visited the cheese factory this summer where we were able to taste and buy the products on site. Quality products.

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Acheteur Vérifié

Published on 14/09/2023 à 14h36 following a purchase from 03/09/2023

Always perfect, it's a pleasure to have companies like Agour that respect their products and their customers.

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Acheteur Vérifié

Published on 14/09/2023 à 13h42 following a purchase from 04/09/2023

Always perfect both in product quality and service. Milechker

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Acheteur Vérifié

Published on 14/09/2023 à 13h21 following a purchase from 02/09/2023

Super quality products. User-friendly website and delivery without problems even abroad.

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Acheteur Vérifié

Published on 13/09/2023 à 20h52 following a purchase from 24/08/2023

Easy navigation, just one problem I had chosen a relay point and they wanted to deliver to my home

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Acheteur Vérifié

Published on 12/09/2023 à 08h50 following a purchase from 01/09/2023

Excellent product, fast delivery and seriousness.

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Acheteur Vérifié

Published on 11/09/2023 à 16h38 following a purchase from 01/09/2023

Product always meets my expectations. Perfect packaging and fast delivery

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