Customer reviews of Maison Agour

Trust Attestation
9,4 /10
Overall rating: 9,4 out of 10
Based on 1 977 published reviews
5 1 638 83% 4 193 10% 3 65 3% 2 32 2% 1 49 2%

Summary of reviews

Maison Agour consistently receives praise for the quality and flavor of its cheeses and pâtés, with many mentions of excellent, flavorful products and well-packaged items that stay cold during transit. Customers highlight careful packaging, vacuum sealing, and cool packs that keep products in good condition, along with fast and reliable delivery when timing is right. The store earns positive notes for responsive service and smooth order handling, including quick replacements and helpful support in case of issues. Overall, the experience is described as dependable, with repeatedly strong product quality and secure, effective packaging that preserves freshness during delivery.

Reviews 3 and 5 stars

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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 31/03/2021
Very good and especially careful and well wrapped. I recommend
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 20/03/2021
Website with clear and easy navigation with excellent products... we enjoyed ourselves.... we will gladly order again...
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 19/03/2021
Easy to use website, order received in 3 days in Lille.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 17/03/2021
Fast
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 17/03/2021
Very good.. quickly received...
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 19/03/2021
Impeccable, delivery on time and matching the order. Thank you
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 11/03/2021
Very good, fast delivery promise kept
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 17/03/2021
Product still as good. Quick and problem-free transaction
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 16/03/2021
Very good just a small point it's a bit expensive and not too many gifts with orders when it exceeds 100 euros we would like a little something extra good day
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 13/03/2021
Package received today, fast delivery. However, regarding the products (sheep sausage, porcini mushrooms, chili) disappointing... The sausage itself clearly leaves something to be desired in terms of taste, it feels like eating a supermarket sausage. Having bought the same flavors in the Pyrenees, it's nothing compared to that! Very disappointed!
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Response from Maison Agour
Hello, Thank you for your review. Our sausages are generally very appreciated by our customers; I am sorry to read that this was not the case.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 02/03/2021
I tasted the sheep tomette in 1 week finished. It's an excellent product. I tested the cow tomette. I'm not a fan, but it's good, I prefer the sheep. My wife doesn't like Bayonne ham (false). Since she tasted the real Bayonne ham, she loves it. I recommend the Agour site. I have already contacted several times. Agour provides very good information about the products. I also took the Fresh Chronopost. I recommend it to keep the products we order cool. The only downside is that the transport price is high. But it's worth it for the cold chain to be respected throughout the journey. Knowing that Agour and I are 1042 km apart. I reordered, and I will order from time to time. I recommend. Waiting for new products to taste.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 11/03/2021
Everything is perfect
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 11/03/2021
Very good products and extremely fast delivery. I highly recommend.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 06/03/2021
Everything seems very welcoming with photos of products that make us want...
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 01/03/2021
It's good despite the wait
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 28/02/2021
Very good choice of charcuterie and cheeses
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 23/02/2021
Very satisfied with the ordered products, the order and delivery went well.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 28/02/2021
PERFECT
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 28/02/2021
Perfect
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 26/02/2021
Cheese always meets my expectations. However, there were confusions regarding the delivery addresses.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 23/02/2021
Perfect!!!
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 21/02/2021
Delicious ham. I recommend this product as well as the pure sheep cheese.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 25/02/2021
great
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 28/02/2021
We took advantage of a free delivery offer to discover these tempting products. Good communication and fast delivery. Now all that's left is to enjoy the cheeses and hams during curfew to escape a little :) Thank you
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 23/02/2021
Quality products, very well packaged.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 26/02/2021
Perfect, fast
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 27/02/2021
Excellent products, fast delivery, friendliness on the phone... everything is perfect!
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 28/02/2021
Nothing to report. Perfect
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 20/02/2021
Received on time and in accordance with my expectations, not disappointed with the product so I will place another order.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 28/02/2021
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 17/02/2021
Discovered the site by chance and very satisfied with the speed of processing my order. To be used without moderation. I highly recommend.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 26/02/2021
Very good, impeccable service, careful and attentive. I recommend! Quality of products perfect
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 26/02/2021
Free shipping from €50, a good initiative! To be renewed.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 26/02/2021
3rd order so very satisfied with the Agour house. The cheeses are excellent. However, during my order on 26/02, the catalog and website prices were different.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 25/02/2021
If I recommend, it's because I appreciated the ordered products and will renew my order.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 13/02/2021
Your carrier is not a delivery person, he did not find my address. (a first) I had to go myself to the depot to pick up the package.
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Response from Maison Agour
Hello, We sincerely apologize for this incident; we understand your legitimate disappointment! Unfortunately, this is an issue beyond our control and due to the TNT carrier. Despite all the care and heart we put into the development of our products, we are forced to outsource delivery. Your case is far from isolated. Indeed, some delivery people prefer to drop off several packages at a single relay point rather than go to each person's home. Although this technique is formally prohibited by TNT, some drivers unfortunately take this liberty. We hope that the products have given you complete satisfaction, Hoping you will count among our loyal customers, Vincent
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 05/10/2020
Excellent
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 23/02/2021
Excellent cheese, everything is okay, the only downside is that the delivery person who was supposed to come to my house supposedly did not find me, and therefore left it at the relay point. The delivery person is used to this and thus this service is zero.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 22/02/2021
Very good site, very good products. Fast delivery.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 20/02/2021
Well-prepared package, received promptly, excellent products. Thank you!
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