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Rating: 5 out of 5
There was an error with my order, and they corrected it immediately and politely! Wonderful service!
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Customer reviews of Maison Agour
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 1 977 published reviews
Summary of reviews
Maison Agour consistently receives praise for the quality and flavor of its cheeses and pâtés, with many mentions of excellent, flavorful products and well-packaged items that stay cold during transit. Customers highlight careful packaging, vacuum sealing, and cool packs that keep products in good condition, along with fast and reliable delivery when timing is right. The store earns positive notes for responsive service and smooth order handling, including quick replacements and helpful support in case of issues. Overall, the experience is described as dependable, with repeatedly strong product quality and secure, effective packaging that preserves freshness during delivery.
Reviews 3 and 5 stars
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Rating: 5 out of 5
Nothing to report
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Rating: 5 out of 5
This site is very well done, very clear, the tracking is excellent, and the delivery is fast.
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Rating: 5 out of 5
Super fast delivery and magnificent ham.
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Rating: 5 out of 5
Fast delivery and delicious dishes!! I’m talking about it around me right now, thank you for your wonderful work.
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Rating: 5 out of 5
very good product impeccable delivery
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Rating: 5 out of 5
Excellent
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Rating: 5 out of 5
Fast delivery, perfect packaging
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Rating: 5 out of 5
Very easy to use site. The products are very well listed. Delivery times are very correct and the products are well packaged.
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Rating: 5 out of 5
No false notes. Perfect.
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Rating: 5 out of 5
Quality product, impeccable delivery. I recommend.
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Rating: 5 out of 5
very good, very good product
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Rating: 3 out of 5
no problem with the quality of your products except the delivery which did not take place at my home but at a relay point with an email message that I was absent while I was there, bad faith of the delivery person
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Response from Maison Agour
Hello, We sincerely apologize for this incident; we understand your legitimate disappointment! Unfortunately, this is an issue beyond our control and due to the TNT carrier. Despite all the care and heart we put into the development of our products, we are forced to outsource delivery. Your case is far from isolated. Indeed, some delivery people prefer to drop off several packages at a single relay point rather than go to each person's home. Although this technique is formally prohibited by TNT, some drivers unfortunately take this liberty. We hope that the products have given you complete satisfaction, Hoping you will count among our loyal customers, Vincent
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Rating: 5 out of 5
Products of very high quality. Especially the cheese. Satisfactory delivery, well packaged. Very happy.
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Rating: 5 out of 5
Serious company that deserves attention. The products are excellent and there is nothing to complain about, both in terms of taste, freshness, packaging conditions for shipping, and delivery. I willingly give the maximum!!
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Rating: 5 out of 5
0 : site/delivery/perfect delay
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Rating: 3 out of 5
1 : I give an average rating because I received a different gourmet basket than the one I ordered.
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Response from Maison Agour
2 : Thank you for your message. We completely understand your legitimate reaction. We will contact you by phone to see what happened. I hope, however, that the products inside the box were enjoyed by those who had the chance to taste them! Best regards, Vincent
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Rating: 5 out of 5
3 : Well done and practical
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Rating: 5 out of 5
5 : Hummmm local products and it also reminds me of memories my dad was from St Pe de Bigorre ️
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Rating: 5 out of 5
6 : Excellent
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Rating: 5 out of 5
7 : Everything was perfect, the delivery, the packaging, the products,
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Rating: 5 out of 5
8 : I regularly order AGOUR cheeses. Always satisfied with the products, with the delivery. In short, to recommend.
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Rating: 5 out of 5
9 : good products to recommend
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Rating: 5 out of 5
10 : Very pleasant, the products are well highlighted, I have been ordering for years, never disappointed
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Rating: 5 out of 5
11 : very fast delivery thank you
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Rating: 5 out of 5
12 : very good
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Rating: 5 out of 5
13 : In wanting to be curious, I discovered a very well-made site, appetizing products, so I ordered. New surprise, the shipping is extremely fast. For us who live at the other end of France and in the countryside, we received everything in 24 hours in perfect packaging.
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Rating: 5 out of 5
14 : The order arrived in two days, which is very good. The only downside is that the shipping costs are high, which diminishes the interest of buying directly like this. I would need to share with other people, but it's complicated.
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Rating: 5 out of 5
15 : Very good products
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Rating: 5 out of 5
16 : Very good site, fast delivery, the only downside is the shipping costs, that's why I don't order often
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Rating: 5 out of 5
17 : Very fast shipping and delicious products.
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Rating: 5 out of 5
18 : Readable and pleasant site. Impeccable and fast delivery. High-quality products. An address I recommend.
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Rating: 5 out of 5
19 : Nothing to report;;
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Rating: 3 out of 5
20 : The products are of quality; however, I am extremely dissatisfied with the delivery. I was directed to a relay that does not have my order. No information from the carrier; Ultimately, the day after tomorrow, it was the contact from Agour who informed me of another address where to pick up my package. Of course, the products (the cheeses) suffered from this delay. I will not repeat the experience.
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Response from Maison Agour
21 : Hello, We sincerely apologize for this incident; we understand your legitimate disappointment! Unfortunately, this is a problem beyond our control and due to the carrier TNT. Despite all the care and heart we put into the development of our products, we are forced to outsource delivery. We are pleased to read that the products have given you complete satisfaction, We will contact you again to offer you compensation. Hoping you will count among our loyal customers, Vincent
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Rating: 5 out of 5
22 : Nothing to report, finally just positive.
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Rating: 5 out of 5
23 : good presentation and detailed description of your products it makes you want, excellent quality products a plus for your rosette (the best I have tasted so far, same for the sheep cheeses) fast delivery, well-packaged parcel what more can I say
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Rating: 5 out of 5
25 : fast and efficient
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Rating: 5 out of 5
26 : Great site, easy to order, impeccable delivery and very good and even delicious products. I have already recommended this address to my contacts. I remain a very convinced loyal customer.
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Rating: 5 out of 5
27 : Good value for money. Fast delivery. Quality ham.
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Rating: 5 out of 5
28 : Good
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