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C
Rating: 5 out of 5
Super order but delivery too long for my taste!
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Customer reviews of Maison Agour
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 1 977 published reviews
Summary of reviews
Maison Agour consistently receives praise for the quality and flavor of its cheeses and pâtés, with many mentions of excellent, flavorful products and well-packaged items that stay cold during transit. Customers highlight careful packaging, vacuum sealing, and cool packs that keep products in good condition, along with fast and reliable delivery when timing is right. The store earns positive notes for responsive service and smooth order handling, including quick replacements and helpful support in case of issues. Overall, the experience is described as dependable, with repeatedly strong product quality and secure, effective packaging that preserves freshness during delivery.
Reviews 3 and 5 stars
Reset filtersD
Rating: 5 out of 5
Excellent products, authentic, (relatively) competitive.
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J
Rating: 5 out of 5
A product of excellence, a delight...!!. Highly recommended.
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E
Rating: 5 out of 5
Excellent cheese. Honored on our Christmas table. Thank you
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H
Rating: 5 out of 5
Excellent cheeses
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T
Rating: 5 out of 5
Very good but small problem is that it melted very quickly
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H
Rating: 5 out of 5
Satisfied
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J
Rating: 5 out of 5
Not disappointed with the delivery
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O
Rating: 3 out of 5
In fact, the cheese was good but nothing more. Moreover, I did not like receiving my cheese in two pieces and very uneven.
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Response from Maison Agour
Mr. Ducros,
Thank you for taking the time to share your opinion on our Ossau-Iraty AOP.
We are pleased to learn that you liked the cheese, but we are sorry that it did not fully meet your expectations, and especially to learn that it arrived in two pieces of uneven sizes.
Despite all the care taken in preparation and packaging, it can happen that a product suffers a shock during transport, or that a cut does not perfectly match the expected balance. We completely understand your disappointment.
We invite you to contact our customer service so that we can study your situation and offer you an appropriate solution: [email protected]
Best regards,
Maison Agour Etxea
Thank you for taking the time to share your opinion on our Ossau-Iraty AOP.
We are pleased to learn that you liked the cheese, but we are sorry that it did not fully meet your expectations, and especially to learn that it arrived in two pieces of uneven sizes.
Despite all the care taken in preparation and packaging, it can happen that a product suffers a shock during transport, or that a cut does not perfectly match the expected balance. We completely understand your disappointment.
We invite you to contact our customer service so that we can study your situation and offer you an appropriate solution: [email protected]
Best regards,
Maison Agour Etxea
T
Rating: 5 out of 5
very satisfying :) !!
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D
Rating: 5 out of 5
Very good products
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P
Rating: 5 out of 5
Everything is perfect. Packaging, delivery time, quality products. Top.
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P
Rating: 5 out of 5
Very good cheese, delivered quickly.
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V
Rating: 5 out of 5
Everything was perfect: - online store - delivery time - quality and flavor of the products I will recommend, and I invite those who read this to order. Happy holidays
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J
Rating: 5 out of 5
Delicious cheese always of good quality
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C
Rating: 5 out of 5
5 stars for the excellent cheese, but zero for the carrier CPD, it harms you, you should change.
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D
Rating: 5 out of 5
Fast delivery, perfect packaging, excellent products
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A
Rating: 5 out of 5
Excellent cheese, thank you
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P
Rating: 5 out of 5
Fast delivery and very good products. Never disappointed.
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M
Rating: 5 out of 5
Excellent cheeses. Without hesitation, I would recommend.
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P
Rating: 3 out of 5
Hello, my cheese was very damaged at the crust level... almost 1 cm of the cheese was black.
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L
Rating: 5 out of 5
Very good
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C
Rating: 5 out of 5
Hello, Product selection, Ease of ordering, quality of follow-up, quality of packaging, short deadlines and quality of products (blue sheep cheese, organic sheep cheese, chorizo, etc. ...) Great products Thank you
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D
Rating: 5 out of 5
Perfect customer service, high quality cheese, I recommend it one hundred percent
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A
Rating: 5 out of 5
Very good
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P
Rating: 5 out of 5
Serious house!
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D
Rating: 5 out of 5
Impeccable I recommend this online store
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D
Rating: 5 out of 5
A great initiative for an exceptional cheese
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D
Rating: 5 out of 5
Everything was perfect
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F
Rating: 5 out of 5
perfect!
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M
Rating: 3 out of 5
Received whole fromages at 26 euros that I did not eat... it was old and strong. The Ossau Iraty was good hence the average rating.
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R
Rating: 5 out of 5
Good product and good service
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J
Rating: 5 out of 5
Very good cheese. Vacuum packed, well packaged. All positive. I recommend it to my friends.
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L
Rating: 5 out of 5
Satisfied with the product, the delivery time and conditions.
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P
Rating: 5 out of 5
Always satisfied and your cheese is always so good, happy end of year celebrations
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J
Rating: 5 out of 5
Excellent very respectable house
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C
Rating: 5 out of 5
Perfect
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P
Rating: 5 out of 5
excellent packaging
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G
Rating: 5 out of 5
Great, don't change anything, thank you for the little gift, I will taste it and get back to you if I like it.
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A
Rating: 5 out of 5
Delicious cheeses and impeccable delivery and tracking. Thank you.
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