Maison Agour consistently receives praise for the quality and flavor of its cheeses and pâtés, with many mentions of excellent, flavorful products and well-packaged items that stay cold during transit. Customers highlight careful packaging, vacuum sealing, and cool packs that keep products in good condition, along with fast and reliable delivery when timing is right. The store earns positive notes for responsive service and smooth order handling, including quick replacements and helpful support in case of issues. Overall, the experience is described as dependable, with repeatedly strong product quality and secure, effective packaging that preserves freshness during delivery.
Hello, the products were well packaged and correspond to my wishes. However, the transport by private courier is deplorable. I waited at home for delivery. Finally, without warning during this wait, I was delivered to a relay point. Waste of time, buying metro tickets... Deplorable service and without the expected friendly exchange.
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LAURENT R.
Rating: 3 out of 5
following a purchase from 06/11/2023
Not very readable.
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Response from Maison Agour
Hello, Thank you for taking the time to share your feedback. We are sorry to hear that you find our site "not very readable." In order to target and resolve specific issues, could you please be more precise regarding the aspects of the site that seem unclear or not intuitive to you? Your detailed comments will be very helpful for us to make relevant improvements and ensure an optimal browsing experience for all our visitors. We are committed to providing quality service, and your feedback helps us achieve this goal. Thank you in advance for your cooperation. We look forward to understanding your concerns in more detail so that we can take the necessary actions. Sincerely, The Agour Team.
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Camel E.
Rating: 3 out of 5
following a purchase from 08/11/2023
Very disappointed because the order was placed on November 8 and the package was received on November 16 knowing that it was for a birthday meal planned for the 14... Regarding the products, the sheep cheese is good but expensive. The shortbread of the Basque cake is delicious but the cherry jam is way too sweet. I have my habits in Itxassou and it is really not up to par. Too bad.
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Response from Maison Agour
Hello, We sincerely apologize for the inconvenience related to the delivery time of your order. We understand the importance of timely delivery, especially for an event such as a birthday meal. We empathize with your disappointment and sincerely apologize for this setback. Regarding your comments on the products, we are pleased to hear that the sheep cheese and the shortbread of the Basque cake were to your liking, but we are sorry that the cherry jam did not meet your expectations; it is true that the cherry Basque cake is always sweeter than the cream one. If you have other preferences or specific requests in the future, please do not hesitate to let us know. We are always open to hearing feedback from our customers and working towards the continuous improvement of our products and services. We hope to have the opportunity to provide you with a more satisfying experience on your next orders. Best regards, The Agour team.
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Frédéric C.
Rating: 3 out of 5
following a purchase from 10/10/2023
Very good cheese, espelette pepper pâté so-so, I am still looking for the pepper and it feels too industrial, the dry sausage with espelette pepper average quality in terms of meat lacks passion inside. Correct sliced charcuterie.
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Response from Maison Agour
Hello, we are delighted to hear that you enjoyed our cheeses. However, we regret that our products made with Espelette pepper did not fully meet your expectations. Your feedback regarding the pâté, dry sausage, and the quality of the meat will be taken into account to improve our products. We are constantly working on enhancing our range, and your observations help us identify areas where we can progress. We hope you will continue to explore our selection of products and find other items that better match your tastes. If you have any further questions or concerns, please do not hesitate to contact us. Your satisfaction is our priority. Thank you for your feedback, and we hope to have the opportunity to serve you again in the future. The Agour team.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 06/09/2023
From the product designation point of view, I would have liked: 1 - The mention of fresh product on the shipping carton so that it is identified as such by logistics (delivery person and reception point). This allows for better storage conditions. 2 - The Basque country ham purchased is really very salty, which overshadows the quality meat. If this is normal, I would have liked it to be mentioned in the product description. I use this ham for cooking because it is impossible for me to eat it as is due to a too high salinity level. 3 - The cheese is top-notch. The quality is superior.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 26/08/2023
Don't ruin your cheeses with Espelette pepper, it's frankly not good
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Response from Maison Agour
We thank you for sharing your opinion on our cheese with Espelette pepper. We are sorry that you did not enjoy this variety, it is true that this combination is uncommon. Your opinion is important to us, and we understand that tastes vary from person to person. We would be happy to help you discover other cheeses from our range that might better match your preferences during your next purchase. Thank you for your loyalty.
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Francesco M.
Rating: 3 out of 5
following a purchase from 12/08/2023
One of the two hams arrived with the vacuum seal broken. This is not very pleasant because it forces you to consume the product quickly.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 04/05/2023
I saw the cold chain logo, but I thought that during the transport of sensitive materials, the eutectics were included in the price! Why receive spoiled goods, which happened for the coche ham, but not for the smoked pieces. Do you not have an obligation to ensure the cold chain?
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 07/04/2023
A bit young and small, a lot of fat and very salty otherwise good packaging and delivered within 5 days thank you in short for 40€ 70% satisfied^^
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 15/12/2022
Nothing to say about the product, but you should change the delivery company. We had difficulties communicating with the delivery company to access the package.
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Response from Maison Agour
Hello, we offer three different carriers to allow customers to choose the carrier of their choice. Unfortunately, after working with several carriers, we realize that they are all the same and none stand out for impeccable service... During the end-of-year holidays, problems multiply and many customers suffer, to our great disappointment. Next time, we advise you to opt for the chronopost carrier, which is still more serious than its competitors. Happy holidays from the Agour team. Louise.
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 24/09/2022
Impeccable for a holiday gift
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 19/11/2022
The site is clear, easy to use, you want to buy....
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 15/11/2021
Hello, indeed the Christmas period is a time when carriers are quite unpredictable.. Unfortunately, we can't do much about it.. We work with TNT because it is one of the only carriers offering such fast delivery (24h), essential for our products. We also work with Chronopost which also offers delivery in 24h, in refrigerated trucks but the price is not the same, a delivery via Chronopost costs us about €20 per package. Next time, opt for this carrier to be sure not to have other issues.
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Response from Maison Agour
Everything was perfect, the cheeses and the delivery
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 19/07/2021
Fast delivery in 24 hours, however, there was a problem finding the address by TNT. They didn't call even though we asked them to because our address is not easy to find. Change the carrier!!! Big stress because it was a birthday gift! Not easy to reach you by phone either, but with persistence, we manage. However, good order tracking.
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Response from Maison Agour
Hello, unfortunately, carriers are sometimes unpredictable and quite difficult to manage. Fortunately, everything ended well and I hope the gift was appreciated!
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 28/06/2021
Fast shipping, but the box arrived damaged. However, the ham was well protected.
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Response from Maison Agour
Hello, we are sorry for this incident which is unfortunately not our responsibility. Carriers are sometimes not very concerned about the condition of the parcels. We hope that the products met your expectations!
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 03/07/2021
For customer service, it's not great, they don't respond to emails, nor to phone calls, and for the message left with the shipping service, I'm still waiting... Too bad!
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Response from Maison Agour
Hello, we are sorry, our customer service manager was on vacation at that time... That's why your requests went unanswered. We hope that the products received met your expectations and that the tasting was good!
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 26/04/2021
Disappointed by the delivery method. The plastic ice packs that accompany the cheese are non-recyclable waste. It's such a shame! A delivery service like Chronofresh is certainly more suitable for this type of product.
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Response from Maison Agour
Hello, Thank you for your feedback. We completely agree with you. That's why we offer Chronofresh among our transport methods. I invite you to select this carrier for your next order. Best regards, La Maison Agour
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 18/04/2021
Order not sent to the pickup point. Error on the product, porcini sausage, the sausage was made from sheep. However, nothing to say about the delay, about the freshness. The sheep cheese is very good.
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Response from Maison Agour
Hello. Indeed, this is an error on our part and we are sincerely sorry. I propose to add a sheep cheese sausage to your next order. You just have to remind us in the order comment and we will add it to the package. Hoping you enjoyed the rest of your order :)
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 26/04/2021
Hello A bit cumbersome to obtain free delivery for 50 euros of purchase this morning.......At least 30 minutes spent on the site...
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Response from Maison Agour
We apologize for this small technical problem, we tried to resolve the issue as quickly as possible as soon as you notified us. We hope you enjoy our products.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 04/04/2021
Fast shipping and good products. Mistake made and very professional handling!
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 13/03/2021
Package received today, fast delivery. However, regarding the products (sheep sausage, porcini mushrooms, chili) disappointing... The sausage itself clearly leaves something to be desired in terms of taste, it feels like eating a supermarket sausage. Having bought the same flavors in the Pyrenees, it's nothing compared to that! Very disappointed!
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Response from Maison Agour
Hello, Thank you for your review. Our sausages are generally very appreciated by our customers; I am sorry to read that this was not the case.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 13/02/2021
Your carrier is not a delivery person, he did not find my address. (a first) I had to go myself to the depot to pick up the package.
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Response from Maison Agour
Hello, We sincerely apologize for this incident; we understand your legitimate disappointment! Unfortunately, this is an issue beyond our control and due to the TNT carrier. Despite all the care and heart we put into the development of our products, we are forced to outsource delivery. Your case is far from isolated. Indeed, some delivery people prefer to drop off several packages at a single relay point rather than go to each person's home. Although this technique is formally prohibited by TNT, some drivers unfortunately take this liberty. We hope that the products have given you complete satisfaction, Hoping you will count among our loyal customers, Vincent
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 15/01/2021
no problem with the quality of your products except the delivery which did not take place at my home but at a relay point with an email message that I was absent while I was there, bad faith of the delivery person
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Response from Maison Agour
Hello, We sincerely apologize for this incident; we understand your legitimate disappointment! Unfortunately, this is an issue beyond our control and due to the TNT carrier. Despite all the care and heart we put into the development of our products, we are forced to outsource delivery. Your case is far from isolated. Indeed, some delivery people prefer to drop off several packages at a single relay point rather than go to each person's home. Although this technique is formally prohibited by TNT, some drivers unfortunately take this liberty. We hope that the products have given you complete satisfaction, Hoping you will count among our loyal customers, Vincent
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 13/12/2020
1 : I give an average rating because I received a different gourmet basket than the one I ordered.
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Response from Maison Agour
2 : Thank you for your message. We completely understand your legitimate reaction. We will contact you by phone to see what happened. I hope, however, that the products inside the box were enjoyed by those who had the chance to taste them! Best regards, Vincent
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 09/01/2021
20 : The products are of quality; however, I am extremely dissatisfied with the delivery. I was directed to a relay that does not have my order. No information from the carrier; Ultimately, the day after tomorrow, it was the contact from Agour who informed me of another address where to pick up my package. Of course, the products (the cheeses) suffered from this delay. I will not repeat the experience.
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Response from Maison Agour
21 : Hello, We sincerely apologize for this incident; we understand your legitimate disappointment! Unfortunately, this is a problem beyond our control and due to the carrier TNT. Despite all the care and heart we put into the development of our products, we are forced to outsource delivery. We are pleased to read that the products have given you complete satisfaction, We will contact you again to offer you compensation. Hoping you will count among our loyal customers, Vincent
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