Maison Agour consistently receives praise for the quality and flavor of its cheeses and pâtés, with many mentions of excellent, flavorful products and well-packaged items that stay cold during transit. Customers highlight careful packaging, vacuum sealing, and cool packs that keep products in good condition, along with fast and reliable delivery when timing is right. The store earns positive notes for responsive service and smooth order handling, including quick replacements and helpful support in case of issues. Overall, the experience is described as dependable, with repeatedly strong product quality and secure, effective packaging that preserves freshness during delivery.
The products are still just as good but no cheese paper or cooler as expected in the package
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Response from Maison Agour
Sir,
We thank you for your loyalty and are delighted that the quality of our products continues to satisfy you.
Isothermal packaging is used for shipments handled by Chronofresh. This service ensures compliance with the cold chain thanks to transport in a refrigerated vehicle, without interruption until delivery.
For shipments made by DPD in a non-refrigerated vehicle, we add three ice packs to maintain an appropriate temperature during transport, for a maximum duration of 48 hours. In the case of a drop-off at a Pickup point, we cannot guarantee the maintenance of this temperature until the package is picked up by the recipient.
That is why, for the most sensitive products, we recommend prioritizing delivery by Chronofresh.
Cheese paper is not provided when the cheese is vacuum packed. For any questions regarding your order, we invite you to contact our customer service at the address [email protected], attaching photos of the products and the package. Our team will be able to study your request with precision.
Best regards,
Maison Agour Etxea
H
henri G.
Rating: 4 out of 5
following a purchase from 17/06/2026
very satisfied
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jean marc B.
Rating: 4 out of 5
following a purchase from 21/05/2026
I would like to know how to preserve it while taking a thin slice per day, thank you for responding to me
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Response from Maison Agour
Sir,
Thank you for your message.
The preservation method may vary depending on the product in question. To provide you with the most suitable answer, could you please specify which cheese or product it is?
We will be happy to advise you on how to best preserve its flavors throughout your tasting.
We invite you to contact our after-sales service at the following address: [email protected]
Best regards,
Maison Agour Etxea
M
Mohamef N.
Rating: 4 out of 5
following a purchase from 01/05/2026
Order received product top!!
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Response from Maison Agour
Mr. Nouga,
Thank you for your trust.
We are delighted that your order pleased you and that our products met your expectations!
Looking forward to delighting you again very soon.
Maison Agour Etxea
J
Jean-Philippe F.
Rating: 4 out of 5
following a purchase from 02/05/2026
Very good, but just after my order, I saw a great promo. So, I paid too much
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Response from Maison Agour
Mr. Foa,
Thank you for your trust.
We are delighted that you liked our products.
Regarding promotional offers, these are scheduled for specific dates within a well-defined framework and unfortunately cannot be anticipated.
However, we do offer promotional operations throughout the year so that everyone can benefit at different times.
Looking forward to delighting you again very soon.
Maison Agour Etxea
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Alain A.
Rating: 4 out of 5
following a purchase from 13/04/2026
The products are, as usual, excellent; However, the carrier DPD and its accomplice Chronopost ..........
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Response from Maison Agour
Mr. Abribat,
Thank you for your feedback and for your loyalty to our products.
We are delighted to learn that you appreciate the quality of our specialties. However, we regret that the delivery experience did not meet your expectations.
Our after-sales service remains at your disposal to assess this situation. You can contact us at the following address: [email protected], providing us with the necessary details.
We hope to have the pleasure of providing you with complete satisfaction on your next order.
Best regards,
Maison Agour Etxea
J
Jean Claude P.
Rating: 4 out of 5
following a purchase from 21/03/2026
Nothing to report. Delivery was as expected..
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Response from Maison Agour
Mr. Prioux,
We are delighted to read that the delivery of your order went according to your expectations.
We strive to ensure a reliable and careful shipment of our artisanal cheeses, in order to preserve all their quality until receipt.
We thank you for your trust and hope to satisfy you again very soon.
Best regards,
Maison Agour Etxea
J
Jacques F.
Rating: 4 out of 5
following a purchase from 11/03/2026
Quality products, fast and well-done service but items not always available.
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Paul A.
Rating: 4 out of 5
following a purchase from 13/03/2026
Excellent cheese but given the price... I only eat it on weekends to make it last!
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yvon M.
Rating: 4 out of 5
following a purchase from 12/03/2026
-
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réjane S.
Rating: 4 out of 5
following a purchase from 12/03/2026
Good products. But I thought I would receive a round cheese to test my machine.
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Response from Maison Agour
Dear Mrs. Schmuck,
Thank you for your feedback.
We are delighted that you appreciated the quality of our products.
Regarding the cheese format, it can vary depending on the weight ordered as well as the cut made according to the chosen portion. It does not always come in a round shape.
We remain at your disposal to advise you according to your needs, especially for use with your machine.
Best regards,
Maison Agour Etxea
P
Patrick L.
Rating: 4 out of 5
following a purchase from 02/03/2026
A very good product, bravo and thank you
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Didier L.
Rating: 4 out of 5
following a purchase from 14/02/2026
Excellent, I haven't finished it yet but I will soon order the one with Espelette pepper
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Carlos B.
Rating: 4 out of 5
following a purchase from 06/02/2026
-
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Jean Paul B.
Rating: 4 out of 5
following a purchase from 07/02/2026
Excellent !!!
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Patrick C.
Rating: 4 out of 5
following a purchase from 08/02/2026
The cheese is very good and tasty. The order was easy to make and I received it quickly.
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herve B.
Rating: 4 out of 5
following a purchase from 01/02/2026
Good product and well received
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Patrick C.
Rating: 4 out of 5
following a purchase from 30/01/2026
Hello, a bit expensive...
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Response from Maison Agour
Mr. Chaillou,
Thank you for sharing your opinion.
Our Ossau-Iraty AOP – Grand Affinage (1 kg) is a Protected Designation of Origin cheese, produced according to strict specifications, guaranteeing its origin, manufacturing method, and the quality of the milk used.
It comes from sheep primarily fed on grass and hay, respecting the traditional practices of the Basque Country and Béarn. Its long aging, carried out with care, requires time, expertise, and controlled conditions to develop all its aromatic richness and texture.
The price thus reflects the quality of the raw materials, compliance with AOP standards, the aging work, and the commitment of our producers.
We hope you still appreciated its flavors and remain at your disposal to advise you on a format or aging that better meets your expectations.
Maison Agour Etxea
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Josette P.
Rating: 4 out of 5
following a purchase from 17/01/2026
Perfect delivery
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Maelle H.
Rating: 4 out of 5
following a purchase from 05/01/2026
I love Pikkora but especially when they are not overdone, I would have preferred to receive them firmer.
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Response from Maison Agour
Madame Herblot,
We sincerely thank you for your feedback and for your loyalty to Pikkora, of which we are delighted to know that they are among your favorite cheeses.
We take note of your comment regarding the aging process. Since Pikkora are living cheeses, their texture can evolve depending on the period and the conditions of storage and transport.
During your next order, do not hesitate to contact us so that we can, as far as possible, guide you towards cheeses that better meet your expectations.
We will be happy to assist you again.
Best regards,
Maison Agour Etxea
D
Denis G.
Rating: 4 out of 5
following a purchase from 11/12/2025
Good evening products, too bad there was this late delivery
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Response from Maison Agour
Mr. Gach,
We are pleased to know that you liked our products, and we are sincerely sorry that the delivery arrived too late. This situation does not correspond to the experience we wish to offer.
We inform you that delivery times may vary depending on the handling and processing by the carrier, especially during peak periods. However, we regret this delay and the inconvenience caused.
We remain at your disposal at [email protected], if you wish us to check the tracking of your order (by specifying your order number).
Best regards,
Maison Agour Etxea
F
FLORENCE B.
Rating: 4 out of 5
following a purchase from 17/12/2025
SATISFIED WITH THE CHEESE, I HAVE NOT YET TASTED THE COOKED DISHES
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Response from Maison Agour
Madame Benoit,
We are delighted to know that you are satisfied with our cheeses.
We hope that the cooked dishes will please you just as much during the tasting.
We remain at your disposal at [email protected] if you have any questions or if you wish to share your opinion after tasting.
Best regards,
Maison Agour Etxea
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PATRICK J.
Rating: 4 out of 5
following a purchase from 16/12/2025
Satisfied with Agour products despite the delayed delivery by DPD without reason and without response from the Agour site.
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Response from Maison Agour
Mr. Javelaud,
We are pleased to know that you are satisfied with our products, and we thank you for your trust.
However, we are sorry for the delivery delay encountered with DPD, as well as for the lack of response that may have given you the feeling of not being supported. This situation does not correspond to the level of service we wish to offer.
We remain at your disposal at [email protected] if you wish us to verify your file (by indicating your order number), in order to understand the origin of the delay and provide you with a more precise response.
Best regards,
Maison Agour Etxea
F
Frédéric W.
Rating: 4 out of 5
following a purchase from 16/12/2025
Very good. My order arrived on time, with all products intact... so nothing to report..... Very good. Agour is a serious company, I have never had any issues with them.....
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Laurent L.
Rating: 4 out of 5
following a purchase from 11/12/2025
Delivery deadline not respected
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Response from Maison Agour
Mr. Le Moël,
Thank you for your feedback and we are sincerely sorry that the transport conditions did not allow for a tasting under optimal conditions.
Our products are shipped in suitable packaging; however, an extended delay can indeed impact their state and perception upon receipt.
We fully understand your remark.
We invite you to contact our after-sales service so that we can study your situation and provide you with an appropriate solution: [email protected]
We remain at your disposal and hope to offer you a better experience with your next order.
Best regards,
Maison Agour Etxea
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CAROLE S.
Rating: 4 out of 5
following a purchase from 10/12/2025
I am a bit disappointed with my last order regarding the goat cheese, it has no taste
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Laurence G.
Rating: 4 out of 5
following a purchase from 10/12/2025
Very good product.
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Elvire R.
Rating: 4 out of 5
following a purchase from 01/12/2025
The only inconvenience was not being delivered to the initial pickup point.
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DAVID M.
Rating: 4 out of 5
following a purchase from 01/12/2025
Perfect, still so good!!
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Gilles N.
Rating: 4 out of 5
following a purchase from 28/11/2025
Disappointed by the Basque cake at La crème. Rather good in taste but a problem with the texture.
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Dominique T.
Rating: 4 out of 5
following a purchase from 28/11/2025
Quality products, careful packaging and delivery times respected.
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Patrick S.
Rating: 4 out of 5
following a purchase from 29/11/2025
Everything is fine except for the delivery. 7 days to receive. Useless carrier.
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Jordi C.
Rating: 4 out of 5
following a purchase from 30/11/2025
Excellent product, but the shipping took much longer than a week.
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Hélène B.
Rating: 4 out of 5
following a purchase from 27/11/2025
I love this cheese.
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Alain B.
Rating: 4 out of 5
following a purchase from 18/11/2025
Hello, the package is for Christmas. I haven't opened it. I'll keep you updated. Best regards
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Alain L.
Rating: 4 out of 5
following a purchase from 18/10/2025
Incomplete order upon delivery. I had to pay the shipping fees for the second part of my order!!!
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Response from Maison Agour
Mr. Lycops,
Thank you for your message.
We apologize for this incident during the delivery of your order.
Following your report, we had offered to resend the missing cheese at our expense, but you preferred to receive a credit.
Thus, during your next order, the usual shipping fees applied, the credit being deducted only from the amount of the products.
We hope this explanation will provide you with more clarity.
We remain at your disposal for any further requests.
Best regards,
Maison Agour Etxea
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Pascal K.
Rating: 4 out of 5
following a purchase from 02/10/2025
For the relational quality between the company and the client, everything is perfect. However, the communication from Pick Up is catastrophic. The package stayed ...5 days in the depot store without the carrier sending me an email or a text message. Unfortunately, this spoiled the experience for me. Fortunately, the cheese arrived intact. Best regards PK
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Response from Maison Agour
Mr. Keller,
We sincerely thank you for your message and for your compliments on the quality of our exchanges and our customer service.
However, we are sorry to learn about the difficulties encountered with the Pick Up delivery.
This type of situation remains exceptional, but we fully understand your disappointment.
Even though the cheese fortunately arrived intact, we take note of your feedback to pass it on to our transport partner and improve the delivery experience.
Thank you again for your trust and kindness.
We look forward to delighting you again very soon.
Best regards,
Maison Agour Etxea
P
Patricia L.
Rating: 4 out of 5
following a purchase from 21/09/2025
Very good
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Response from Maison Agour
Mrs. Le floch,
We sincerely thank you for your feedback and are delighted that your tasting experience with our products has satisfied you.
Your trust encourages us to continue our commitment to artisanal, local, and quality production.
We hope to have the pleasure of delighting you again very soon!
Maison Agour Etxea
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david C.
Rating: 4 out of 5
following a purchase from 08/08/2025
Order placed and received quickly. The only small disappointment is that the company that received my package does not have a refrigerated corner to keep the package, otherwise everything went well.
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Response from Maison Agour
Mr. Canard,
We sincerely thank you for your feedback and are delighted that your order arrived quickly.
Regarding your comment, we would like to clarify that our products are shipped in specially designed packaging to ensure their proper preservation during transport.
However, we fully understand your concern and will make sure to pass this observation on to our carrier.
Rest assured that we remain attentive to every feedback from our customers in order to constantly improve our service. We hope that tasting our specialties will bring you complete satisfaction.
We look forward to delighting you again,
Best regards,
The Maison Agour Etxea team
C
Christophe C.
Rating: 4 out of 5
following a purchase from 04/08/2025
Everything was excellent thank you
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Response from Maison Agour
Mr. Chadier,
Thank you for your review.
Your encouragement motivates us to continue our efforts to offer you the best of Maison Agour.
We look forward to delighting you again very soon!
Best regards,
The Maison Agour team
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