Maison Agour consistently receives praise for the quality and flavor of its cheeses and pâtés, with many mentions of excellent, flavorful products and well-packaged items that stay cold during transit. Customers highlight careful packaging, vacuum sealing, and cool packs that keep products in good condition, along with fast and reliable delivery when timing is right. The store earns positive notes for responsive service and smooth order handling, including quick replacements and helpful support in case of issues. Overall, the experience is described as dependable, with repeatedly strong product quality and secure, effective packaging that preserves freshness during delivery.
We are happy to know that our products have made you want to renew the experience.
We will be delighted to accompany you during your next tastings.
See you very soon for new gourmet discoveries.
Best regards,
Maison Agour Etxea
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michel L.
Rating: 4 out of 5
following a purchase from 06/07/2025
No problem, I've known for a long time.
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Sandrine I.
Rating: 4 out of 5
following a purchase from 19/05/2025
Top sheep cheese, top Bayonne ham, disappointment for the Basque cake
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Response from Maison Agour
Thank you very much for your feedback!
We are delighted that you liked the cheese and the ham. For the Basque cake, we will immediately pass your comment to our supplier.
Feel free to tell us more about what disappointed you, it helps us improve.
Best regards,
The Agour team.
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raymond P.
Rating: 4 out of 5
following a purchase from 19/05/2025
products of very good taste qualities. I will come back again
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Yves R.
Rating: 4 out of 5
following a purchase from 13/05/2025
All OK. A bit disappointed by the belly not dry enough, not seasoned enough and with Spanish pork, Basque I hope...... Sangria, cheese perfect
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Response from Maison Agour
Thank you for your feedback. We will pass your comment to our quality service regarding the seasoning and drying of the belly, it is valuable for us to improve.
The pork indeed comes from the southern Basque Country.
The Agour team.
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Janet F.
Rating: 4 out of 5
following a purchase from 03/05/2025
excellent product but without a confirmation of my order I was left wondering until it arrived. Attempts to contact you went unanswered for three days. Maybe communicate a little better, you have an excellent product but I hesitate to reorder.
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Response from Maison Agour
Thank you very much for your feedback and for your kind words about our products we’re truly happy you enjoyed them.
We’re very sorry for the lack of communication regarding your order. During that period, a few members of our team were on vacation, and we must admit our organization wasn’t optimal which unfortunately caused delays in responding to messages and confirming orders.
We fully understand how frustrating that must have been and are doing everything we can to improve. We hope to have the opportunity to serve you again with a smoother experience next time.
Kind regards,
The Agour Team.
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Guy S.
Rating: 4 out of 5
following a purchase from 13/04/2025
Finally a delivery that went well with a package handed over in person and not thrown over the gate. It seems that paying the extra for fresh products brings additional quality.
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Beatrice V.
Rating: 4 out of 5
following a purchase from 13/04/2025
Yes, well, but I thought I had a jar of black cherry jam, maybe a bad choice of basket.
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Response from Maison Agour
Thank you for your feedback. Indeed, the black cherry jam was not included in the basket you chose.
Don't hesitate to reach out to us for advice during your next order, we will be happy to guide you to the basket that best meets your expectations!
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Emmanuel L.
Rating: 4 out of 5
following a purchase from 19/03/2025
Choice, packaging, delivery, all of this is correct. As for the cheese itself, it is good but not exceptional... In any case, far from being the "best cheese in the world" that you claim....
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Response from Maison Agour
Thank you for your feedback. The title of 'best cheese in the world' refers to a real award received at the World Cheese Awards, and not a claim, but of course, tastes are personal! Feel free to try other affinements, some are more distinctive.
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jean-francois D.
Rating: 4 out of 5
following a purchase from 24/02/2025
very clear site, quality products
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Marie-Christine V.
Rating: 4 out of 5
following a purchase from 22/01/2025
The site is quite good.
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Michel P.
Rating: 4 out of 5
following a purchase from 31/01/2025
It was my first order without knowing the products... I found that the plastic packaging does not contribute to the quality of the products: the tommette is not dry enough and, moreover, the blue cheese is not strong enough.
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Response from Maison Agour
Thank you for your feedback. We understand your concerns regarding plastic packaging. We are doing our best to find more eco-friendly alternatives, but for now, there is no viable solution to guarantee the quality and freshness of our products during online sales. Regarding the tommette, we advise you to let it dry for a few days in the open air (in a cool, dry place). As for the blue cheese, if you prefer stronger cheeses, feel free to let it age a bit yourself. The Agour team.
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LUIS G.
Rating: 4 out of 5
following a purchase from 28/01/2025
It is correct and fast.
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Marianne L.
Rating: 4 out of 5
following a purchase from 28/01/2025
Impeccable delivery. But the ordered cheese arrived in 2 parts? A large piece and a smaller one to make up the weight. Not very nice.
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Response from Maison Agour
Thank you for your message and your positive feedback regarding the delivery. We apologize for the situation regarding your cheese. Indeed, the format you ordered was out of stock at the time of shipping, and we replaced the missing quantity with another piece to respect the total weight of your order. We understand that this was not ideal, and we will make sure to better manage these situations in the future. Thank you for your understanding.
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Adil T.
Rating: 4 out of 5
following a purchase from 27/01/2025
Very professional both in logistics and product quality. I highly recommend this site. Thank you.
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CYRILLE F.
Rating: 4 out of 5
following a purchase from 23/01/2025
Quality products, too bad Chronofresh is so expensive.
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Response from Maison Agour
Hello, Thank you for your feedback! Chronofresh is a premium service that guarantees delivery in a refrigerated truck, but it comes at a high cost. We pay an average of €20 per shipment and have chosen to charge only €14.90 to absorb part of it. That said, we also offer an alternative with DPD for standard delivery. You can add an insulated bag and ice packs, which is more than enough, especially in winter, to keep the products in good condition. Please feel free to contact us if you have any questions! Best regards, The Agour team.
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DAVID M.
Rating: 4 out of 5
following a purchase from 22/01/2025
Perfect.
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Pascale A.
Rating: 4 out of 5
following a purchase from 21/01/2025
The site is good, delivery is fast and reliable.
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yvonne P.
Rating: 4 out of 5
following a purchase from 04/01/2025
a bit too firm (hard)!
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Evelynem L.
Rating: 4 out of 5
following a purchase from 21/12/2024
Pleasant with photos true to the products.
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pascal K.
Rating: 4 out of 5
following a purchase from 26/12/2024
The cheese is really excellent, one of the best I have eaten. The Txistorra is good but could be drier. Order shipped quickly and carefully packaged.
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Response from Maison Agour
We are delighted that our cheese met your expectations, it is a real pride for us. Regarding the txistorra, we take your comment into account. It is a product that is often consumed slightly tender, but we understand that some prefer a drier texture. We will pass your feedback to our workshop for consideration.
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Vincent D.
Rating: 4 out of 5
following a purchase from 11/12/2024
Very good.
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Sébastien L.
Rating: 4 out of 5
following a purchase from 11/12/2024
Package received in good condition but delivery arrived too early, normally scheduled for the week of Christmas!
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LUIS G.
Rating: 4 out of 5
following a purchase from 01/12/2024
Very correct
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alexis L.
Rating: 4 out of 5
following a purchase from 28/11/2024
Good seller site for rather tasty products. Be careful with the presentation of products sometimes very misleading.
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Response from Maison Agour
Thank you for your feedback on our products, we are delighted that you liked them. However, you mention a presentation of the products as
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muriel G.
Rating: 4 out of 5
following a purchase from 05/12/2024
prepared after my complaint on December 10. I received it on the 11th and I only live 40 km from Hélette. During previous orders, I have already pointed out abnormal delays regarding delivery.
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Lucrèce S.
Rating: 4 out of 5
following a purchase from 02/12/2024
Serious site and good products!
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Francoise P.
Rating: 4 out of 5
following a purchase from 02/12/2024
Order placed on 12/2. Shipped on 12/5. DPD carrier informs me of a delivery on 12/6. On Friday 12/6 at 11 am, I received an email informing me that my order could not be delivered. DPD La Roche sur Yon does not deliver on Saturdays, so my order was delivered on Monday 12/9. The delivery person told me that the depot was not heated, and fortunately, we are in December. Cheeses well packaged. But taking the risk of sending a package on a Thursday with a carrier that does not deliver on Saturday, the 24/48h delivery cannot be guaranteed.
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DAVID M.
Rating: 4 out of 5
following a purchase from 01/12/2024
NOTHING TO SAY PERFECT
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Henri H.
Rating: 4 out of 5
following a purchase from 01/12/2024
Very good product, a bit slow for processing the order, but I suppose that's the price of success!
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Hervé L.
Rating: 4 out of 5
following a purchase from 01/12/2024
Reactive, commercial; good packaging to maintain a correct temperature.
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Christian G.
Rating: 4 out of 5
following a purchase from 30/11/2024
Fast shipping, excellent cheese and the temporary promotion was interesting.
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bruno L.
Rating: 4 out of 5
following a purchase from 30/11/2024
No worries.
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Annick Z.
Rating: 4 out of 5
following a purchase from 28/11/2024
Reception of products in very good packaging conditions and fast delivery. Not having tasted the products yet (purchases for Christmas), I cannot yet give my opinion on the quality, hence 4 stars for now...
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VIRGINIE B.
Rating: 4 out of 5
following a purchase from 28/11/2024
Nothing to say about the products. But delivery was one day late. Only downside.
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Sylvie R.
Rating: 4 out of 5
following a purchase from 24/11/2024
Very satisfied with my order, however, I would like to give you a personal opinion: I would have liked the cheese to be a little drier! But it remains an excellent top product.
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Response from Maison Agour
Thank you very much for your positive feedback! If you prefer a slightly drier cheese, we recommend trying our Ossau-Iraty Vieille Réserve, which is aged for 17 months. This could perfectly meet your expectations!
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Pascale A.
Rating: 4 out of 5
following a purchase from 18/11/2024
Very quickly delivered, very good cheese, vacuum packaging.
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Yamina B.
Rating: 4 out of 5
following a purchase from 22/11/2024
I received the package well and the instructions I gave were respected. Thank you.
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Fabienne V.
Rating: 4 out of 5
following a purchase from 13/11/2024
Beautiful site that provokes desire. The products are well highlighted.
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Patrick C.
Rating: 4 out of 5
following a purchase from 13/11/2024
I was disappointed by the Basque cake with cream, it was not very fresh.
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