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P
Rating: 4 out of 5
Our first order on the AGOUR company's site went well. The products are good. We can recommend this site.
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Customer reviews of Maison Agour
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 1 977 published reviews
Summary of reviews
Maison Agour consistently receives praise for the quality and flavor of its cheeses and pâtés, with many mentions of excellent, flavorful products and well-packaged items that stay cold during transit. Customers highlight careful packaging, vacuum sealing, and cool packs that keep products in good condition, along with fast and reliable delivery when timing is right. The store earns positive notes for responsive service and smooth order handling, including quick replacements and helpful support in case of issues. Overall, the experience is described as dependable, with repeatedly strong product quality and secure, effective packaging that preserves freshness during delivery.
4 star reviews
Reset filtersJ
Rating: 4 out of 5
In Euskara or Spanish, we do not know French and thank you.
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G
Rating: 4 out of 5
The site is clear, the order is easy
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P
Rating: 4 out of 5
The quality is there!! well done!!!
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J
Rating: 4 out of 5
The navigation on the site is well done. The delivery and its tracking are exemplary. Fast and secure delivery. The products I bought are all of quality, both the sausages and the cheeses. I started with a discovery idea and have since been convinced by the quality of the products. Well done! The prices are in a high category, but that's the price of quality.
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A
Rating: 4 out of 5
Bizz
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Rating: 4 out of 5
Very good Bayonne ham. The rosette is good. Good quality. Thank you.
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Rating: 4 out of 5
14/20
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Rating: 4 out of 5
Fast delivery. Perfect packaging. The only small downside, in the product photo, it was indicated that it was a 2009 wine which is an excellent vintage, whereas upon delivery it was a 2018 vintage which is acceptable.
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Rating: 4 out of 5
Easy to use
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Rating: 4 out of 5
Satisfactory
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Rating: 4 out of 5
Only in French.
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Rating: 4 out of 5
Very good site, easy to access and fast delivery.
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Rating: 4 out of 5
This time there was a problem with the delivery but AGOUR offered me a discount on the next order.
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Rating: 4 out of 5
Nothing to report. Nothing to report
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Rating: 4 out of 5
Quality product...very good
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Rating: 4 out of 5
Everything went well, but... I appreciated less the mention for the cheese '...to be consumed before 28/03/2023'! Too short a deadline compared to the purchase date! For the excellent cake: it would be better protected in a more rigid box to avoid breakage! Don't take this as a complaint but as a personal opinion!
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Rating: 4 out of 5
Very complete, clear and precise site, which showcases the proposed products very well!
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Rating: 4 out of 5
Keep it up
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Rating: 4 out of 5
Very convenient to order online, delivery is fast, good service and perfect packaging.
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Rating: 4 out of 5
Fast delivery and serious packaging
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Rating: 4 out of 5
Good
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Rating: 4 out of 5
Very good and especially responsive
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Rating: 4 out of 5
No comment
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Rating: 4 out of 5
Package very poorly made, half torn
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Rating: 4 out of 5
Very good products. Serious follow-up, fast shipping. However, a significant increase compared to last year has slowed us down in our orders.
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Rating: 4 out of 5
To say more is not possible for me, it was a gift for a relative... no feedback..
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Rating: 4 out of 5
perfect
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Rating: 4 out of 5
Very good, impeccable service, careful and attentive. I recommend!
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Rating: 4 out of 5
Order as expected and sent on time. Product always of excellent quality: to recommend without reservations
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Rating: 4 out of 5
Delivery not in accordance with our order
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Rating: 4 out of 5
Good products obviously, too bad it wasn't indicated during the order that the expiration dates are very short! 15 days to a month is not pleasant for so many kilos of cheese and cold cuts... knowing this, we would have spread our purchases.
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Rating: 4 out of 5
I received the package all torn with just simple tape around it. Apparently, it had been opened. Well, the ham was normal. Very good, we tasted it but disappointed with this delivery especially for food;
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Response from Maison Agour
Hello, I understand your disappointment. Unfortunately, despite all the care we take in preparing our packages, the carriers are quite careless and sometimes damage the packages to unacceptable levels. I am, however, glad that you received the complete package and especially enjoyed the product! Sincere apologies, Vincent
A
Rating: 4 out of 5
I regret that the promo codes offered when giving feedback do not work on the next orders.
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Rating: 4 out of 5
After an unfortunate mishap with the order regarding shipping, I finally received my order. The products are excellent. I do not regret ordering despite everything. The Basque cake is just as I remember from my childhood (being Basque myself). Now I just need to make a raclette to test the kit of 3 cheeses and the one with Espelette pepper. My husband, a big fan of sausage, loved the one we received. I take away one star not for the quality of the products, but for the troubles with the order.
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Rating: 4 out of 5
I just ordered, I can't give a review for now, so I'm waiting for the delivery, thank you.
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Rating: 4 out of 5
Great packaging... and with ice packs! But I haven't tasted it yet, looks good visually; Thank you.
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Rating: 4 out of 5
Overall okay.
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Rating: 4 out of 5
REGULAR CUSTOMER SO SATISFIED.
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Rating: 4 out of 5
Completely satisfied!
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