English 
C
Rating: 5 out of 5
Very easy to access site, explanations are clear.
Translated reviews
Customer reviews of Maison Agour
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 1 977 published reviews
Summary of reviews
Maison Agour consistently receives praise for the quality and flavor of its cheeses and pâtés, with many mentions of excellent, flavorful products and well-packaged items that stay cold during transit. Customers highlight careful packaging, vacuum sealing, and cool packs that keep products in good condition, along with fast and reliable delivery when timing is right. The store earns positive notes for responsive service and smooth order handling, including quick replacements and helpful support in case of issues. Overall, the experience is described as dependable, with repeatedly strong product quality and secure, effective packaging that preserves freshness during delivery.
5 star reviews
Reset filtersS
Rating: 5 out of 5
I confirm the excellent quality of your products that delight our taste buds every time, the good value for money, the ease of navigation, and the beauty of the website. The only downside is the delivery company, which is very unreliable, which allowed us to retrieve our cheeses with a 5-day delay! Nevertheless, we reiterate our trust in you. Thank you.
Translated reviews
T
Rating: 5 out of 5
These are exactly the products I was expecting, being a child of the country I know, there you go, thank you.
Translated reviews
N
Rating: 5 out of 5
Hello, I bought excellent cheese, I recommend it.
Translated reviews
T
Rating: 5 out of 5
Excellent service
Translated reviews
P
Rating: 5 out of 5
The cheese is super delicious. The delivery was super fast. In fact, it couldn't be better.
Translated reviews
W
Rating: 5 out of 5
Very fast and compliant delivery
Translated reviews
A
Rating: 5 out of 5
As usual, I am fully satisfied.... However, I just have one detail, it concerns the delivery. I had requested delivery to a relay point, and the package was delivered to my address.... But otherwise, I am enjoying it.
Translated reviews
D
Rating: 5 out of 5
Very well packaged, delicious
Translated reviews
J
Rating: 5 out of 5
After a little hiccup and a conversation with customer service, I willingly acknowledge that Agour has done everything possible to rectify the situation, and I thank them very much. Especially since I appreciate their products. Orders are delivered quickly and in careful packaging. I will reorder without any problem.
Translated reviews
C
Rating: 5 out of 5
Problem with the delivery. I had requested to be delivered to a 'relay point', but you had an issue with this type of delivery, so I was delivered to my home while I am on vacation 800 km away. I tried to reach you on Friday, July 5 in the afternoon... impossible to reach you, I left a message... for nothing. Conclusion, it was my neighbor who picked up the package, and thus enjoyed the cake.... I am not happy.
Translated reviews
S
Rating: 5 out of 5
Hello, We understand how disappointing it is to receive damaged products. We will immediately investigate this issue with our team to ensure that our quality standards are met with every order. We apologize for the state of the basque cake and the sheep cheeses. The quality and presentation of our products are paramount to us, and we regret that this was not the case this time. To apologize for this inconvenience, we invite you to contact us on your next order to receive a goodwill gesture. We hope you will give us another chance to fully satisfy you. Sincerely, The Agour team.
Translated reviews
R
Rating: 5 out of 5
Thank you for taking the time to share your opinion. We are pleased to know that you enjoy our products, but we regret to find that some packages were not properly vacuum sealed. We place great importance on the quality of our packaging to ensure the freshness and safety of our products. We will immediately inform our production team of this issue to reinforce our quality controls and prevent this from happening again. We appreciate your feedback and hope to have the opportunity to fully satisfy you on your next order.
Translated reviews
J
Rating: 5 out of 5
Excellent product, perfect packaging, fast and careful delivery.
Translated reviews
C
Rating: 5 out of 5
I received it well, I love Agour
Translated reviews
C
Rating: 5 out of 5
As usual: perfect
Translated reviews
C
Rating: 5 out of 5
Very good products.
Translated reviews
A
Rating: 5 out of 5
No problem
Translated reviews
J
Rating: 5 out of 5
Easy navigation accessible to everyone. No need to have extensive experience in internet navigation.
Translated reviews
J
Rating: 5 out of 5
Nothing to report. Fast and careful delivery under insulated protection.
Translated reviews
D
Rating: 5 out of 5
Navigating your site is simple and easy, which suits me perfectly; the products I ordered are excellent. However, the delivery was not great, but it's not your fault; it's more due to your provider DPD. For example, the last delivery was scheduled for June 22, but they did not come to deliver, and I had to reschedule three times. I stayed home specifically for the delivery, and when I contacted them, they said I was not present, even though I was at home. I had to reschedule for a delivery to a parcel relay, which I picked up on June 27. That's it, but for Maison Agour, I have absolutely nothing to complain about.
Translated reviews
C
Rating: 5 out of 5
The delivery was very fast.
Translated reviews
A
Rating: 5 out of 5
Yummy
Translated reviews
D
Rating: 5 out of 5
Online shopping was easy to do, delivery was ultra-fast (1 day) even though I do not live close to the store. The quality of the product is there, simply nothing to complain about, everything is perfect. I will surely order from Agour in the future.
Translated reviews
Y
Rating: 5 out of 5
Excellence of products and fast shipping, perfect packaging.
Translated reviews
P
Rating: 5 out of 5
Excellent product, I recommend.
Translated reviews
A
Rating: 5 out of 5
Speed of receipt of the ordered jams.
Translated reviews
C
Rating: 5 out of 5
Very good products, careful and fast delivery.
Translated reviews
D
Rating: 5 out of 5
Navigation on the site is very easy. The order arrived quickly, very well packaged. One of the products was out of stock: to keep me waiting, another product was included. A delight, I enjoyed it. And shortly after, the missing product arrived. Everything went perfectly, the Agour company listens to its customers and goes well beyond. Thank you again for your thoughtfulness.
Translated reviews
M
Rating: 5 out of 5
But the delivery of this order was complicated.
Translated reviews
J
Rating: 5 out of 5
Superb Ossau Iraty that reminds me of my childhood in Anglet Blancpignon. Average consumption: 2 kg per month. It's a lot, but when you love!!!
Translated reviews
L
Rating: 5 out of 5
The Ossau Iraty grand affinage is a delight. The kilo I ordered was gone in 2 days. We enjoyed it with a dry Jurançon that brought out all the aromas. I will try the reserve next time.
Translated reviews
F
Rating: 5 out of 5
A very good quality-price ratio. Nothing to complain about.
Translated reviews
M
Rating: 5 out of 5
Very good products.
Translated reviews
J
Rating: 5 out of 5
Satisfied.
Translated reviews
D
Rating: 5 out of 5
In line with what I expected in terms of quality and seriousness regarding delivery.
Translated reviews
R
Rating: 5 out of 5
Hello, I am a long-time customer; however, Chronofresh is very bad: my order from 07/05 is lost, and I am still not delivered. What to do???
Translated reviews
E
Rating: 5 out of 5
Very good products, well packaged.
Translated reviews
D
Rating: 5 out of 5
Very good delivery; high-quality ordered products and very attentive contact person. Thank you.
Translated reviews
A
Rating: 5 out of 5
Very well, you took my comment regarding the salting into account.
Translated reviews