Customer reviews of Maison Agour

Madame Vidal,

We sincerely thank you for your feedback and for your appreciation of the quality of our cheese, which makes us very happy.

We are, however, sorry for the delivery delay related to the carrier, independent of our will, and understand the inconvenience caused. Please be assured that we remain vigilant and report this type of incident in order to continuously improve our service.

We hope that the tasting has brought you complete satisfaction and would be delighted to assist you with your next order.

In the future, for any questions related to your delivery, do not hesitate to contact our after-sales service at the following address: [email protected]

Best regards,
Maison Agour Etxea

Mr. Catelain,

We sincerely thank you for your detailed feedback and for your appreciation of the quality of our cheeses, which pleases us greatly.

We are delighted to know that the 6-month aged cheese brings you complete satisfaction.

However, we are sorry to learn of your disappointment regarding the Grand Affinage cheese. The storage of Basque cheeses can indeed vary depending on their type. Pressed cheeses, like our Ossau-Iraty or tommettes, are generally more stable over time. Conversely, some more delicate cheeses may have a shorter shelf life and evolve more quickly, especially on the surface.

In any case, we recommend storing the cheeses in their original paper, specially designed to allow them to breathe, and placing them in the refrigerator. This helps to best preserve their taste qualities and natural evolution.

In case of specific damage upon opening the package (breakage, omission, or deterioration of the product), the sender and/or recipient has a period of 7 working days from the date of receipt of their shipment or collection at the pickup point, to contact our after-sales service.

The complaint must be accompanied by visuals of the packaging and products attesting to the situation.

After reviewing the complaint by our quality service, the after-sales service will proceed according to the customer's wish, either by creating a credit note or by resending the damaged goods.

We thank you again for your trust and remain at your disposal to assist you during your next tastings.

Best regards,
Maison Agour Etxea

Dear Mr. and Mrs. Delplace,

Thank you for your feedback and we are delighted to know that you appreciated the quality of our cheeses.

Regarding storage, it can indeed vary depending on the type of cheese. Some cheeses, which are more delicate, require special attention to best preserve their qualities. We recommend keeping them in their original paper, in the refrigerator, to allow the cheese to breathe properly.

For more advice, we invite you to consult our article "How to properly store sheep cheeses".
We remain at your disposal to assist you.

Best regards,
La Maison Agour Etxea

Mr. Caleiro,

We are delighted to read that the quality and taste of our products have met your expectations, and we thank you for this very positive feedback.

However, we are sincerely sorry for the difficulties encountered with the delivery of your package. The route you describe (with a detour of several days) is indeed not normal, and we fully understand the stress generated, especially with Christmas approaching.

We specify that the announced deadlines remain dependent on the processing stages of the carrier, and that sorting errors can unfortunately lead to this type of detour. We deeply regret this situation and take your feedback into account.

We remain at your disposal at [email protected] if you wish us to consult the details of your delivery (with your order number).

Best regards,

Maison Agour Etxea