Customer reviews of Maison Agour

Trust Attestation
9,4 /10
Overall rating: 9,4 out of 10
Based on 2 045 published reviews
5 1 690 83% 4 198 10% 3 70 3% 2 35 2% 1 52 3%

Summary of reviews

The store consistently delivers cheese and related products that customers describe as delicious and repeatedly praised for taste and quality, with many noting a real enjoyment of variety such as cow cheese with summer truffle and Basque cakes. Delivery is frequently highlighted as fast and well wrapped, with multiple mentions of maintaining cold chain and secure packaging, and customers appreciate efficient service and careful handling. Customer service and reliability are reflected in positive remarks about responsiveness, professional handling, and dependable product quality, with customers returning for future orders and recommending the store to others.

5 star reviews

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F
Francois P.
Rating: 5 out of 5
following a purchase from 29/11/2025
very good product fast shipping
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Jeanne L.
Rating: 5 out of 5
following a purchase from 29/11/2025
Delicious and impeccable delivery. Thank you very much!
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Jacques P.
Rating: 5 out of 5
following a purchase from 29/11/2025
3rd order. Quality products delivered on time. No issues.
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Justine C.
Rating: 5 out of 5
following a purchase from 21/12/2025
Perfect
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Jacques L.
Rating: 5 out of 5
following a purchase from 20/12/2025
Fast delivery Quality products a delight !!
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Philippe C.
Rating: 5 out of 5
following a purchase from 16/12/2025
Nothing to say about the purchased products, the quality is there....what a taste, bravo! However, the delivery, what a mess.....The package that was supposed to be delivered in Sud Gironde, left Dax in the Landes and got lost for 3 days in Lezignan in the Aude, before returning to Sud Gironde....The journey therefore lasted 3 days, whereas it should have been done in a maximum of 2 hours from Dax....This caused a lot of stress and the fear that the package would not be delivered for Christmas.....
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Response from Maison Agour
Mr. Caleiro,

We are delighted to read that the quality and taste of our products have met your expectations, and we thank you for this very positive feedback.

However, we are sincerely sorry for the difficulties encountered with the delivery of your package. The route you describe (with a detour of several days) is indeed not normal, and we fully understand the stress generated, especially with Christmas approaching.

We specify that the announced deadlines remain dependent on the processing stages of the carrier, and that sorting errors can unfortunately lead to this type of detour. We deeply regret this situation and take your feedback into account.

We remain at your disposal at [email protected] if you wish us to consult the details of your delivery (with your order number).

Best regards,

Maison Agour Etxea
J
Jean Louis G.
Rating: 5 out of 5
following a purchase from 07/11/2025
Perfect delivery. We recommend Agour products
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Isabelle D.
Rating: 5 out of 5
following a purchase from 25/11/2025
Perfect, very professional site!
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Christian K.
Rating: 5 out of 5
following a purchase from 15/12/2025
I am very impressed by the quality of the products I have purchased.
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Annie R.
Rating: 5 out of 5
following a purchase from 17/12/2025
Excellent, no regrets. We were able to appreciate the quality. Very fast delivery and careful packaging. I recommend!
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Armand S.
Rating: 5 out of 5
following a purchase from 16/12/2025
Super and the sublime cheese
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Toulet F.
Rating: 5 out of 5
following a purchase from 16/12/2025
Perfect
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M
Maguy M.
Rating: 5 out of 5
following a purchase from 17/12/2025
very good products, perfect packaging and fast delivery. Long live the products from the Basque Country
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C
Catherine F.
Rating: 5 out of 5
following a purchase from 18/12/2025
The products are excellent, ham and truffled cow and sheep tommettes.
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Martine C.
Rating: 5 out of 5
following a purchase from 14/12/2025
Super good
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C
Chantal G.
Rating: 5 out of 5
following a purchase from 16/12/2025
VERY GOOD CHEESE !!
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Jean-Michel S.
Rating: 5 out of 5
following a purchase from 17/12/2025
Perfect as usual
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Robert P.
Rating: 5 out of 5
following a purchase from 01/12/2025
The products are excellent. I order regularly and am never disappointed. I highly recommend (I have actually given this address to several people around me) and have let them taste the various cheeses.
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Annabelle S.
Rating: 5 out of 5
following a purchase from 17/12/2025
Fast delivery and products of very high quality. A big thank you for the truffle sheep cheese and the Basque blue cheese, a real delight.
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Gérard B.
Rating: 5 out of 5
following a purchase from 18/12/2025
Fast delivery, highly appreciated products, good service from the carrier. I recommend Maison Agour.
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Iñigo M.
Rating: 5 out of 5
following a purchase from 16/12/2025
Excellent experience both in web navigation for purchase and shipping: timing, presentation, and care of it.
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Xavier S.
Rating: 5 out of 5
following a purchase from 15/12/2025
Very good products .. it would make you want to immigrate to the Basque Country
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Marie V.
Rating: 5 out of 5
following a purchase from 11/12/2025
Delicious products. Caring and responsive after-sales service.
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Vincent L.
Rating: 5 out of 5
following a purchase from 14/12/2025
Fast and compliant
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Antoine T.
Rating: 5 out of 5
following a purchase from 14/12/2025
good products. we will recommend
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Annie-Françoise A.
Rating: 5 out of 5
following a purchase from 14/12/2025
Very good quality, excellent! Fast delivery.
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Alexis S.
Rating: 5 out of 5
following a purchase from 15/12/2025
Excellent as promised
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Didier D.
Rating: 5 out of 5
following a purchase from 15/12/2025
Delicious and fast delivery
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Jocelyn D.
Rating: 5 out of 5
following a purchase from 14/12/2025
Very satisfied with this culinary experience, 5 different cheeses but each with its taste and texture particularly appreciated.
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Frederic L.
Rating: 5 out of 5
following a purchase from 15/12/2025
As usual, the delivery was fast and very high quality. Of course, the cheeses are absolutely delicious!
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Luc G.
Rating: 5 out of 5
following a purchase from 29/11/2025
Super Lightly greasy To taste without hesitation
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Patricia C.
Rating: 5 out of 5
following a purchase from 14/12/2025
Serious house and the quality is there. Thank you
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Jerome R.
Rating: 5 out of 5
following a purchase from 14/12/2025
The old reserve is excellent, the one with espelette pepper is still lacking in flavor
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Paule M.
Rating: 5 out of 5
following a purchase from 14/12/2025
So good
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Jean Louis C.
Rating: 5 out of 5
following a purchase from 14/12/2025
Fast delivery, excellent products and the cherry on the cake is the addition of wrapping paper for the cheeses;, Thank you
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Lionel C.
Rating: 5 out of 5
following a purchase from 14/12/2025
Very good cheese, fast delivery in suitable packaging!
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Catherine L.
Rating: 5 out of 5
following a purchase from 14/12/2025
Excellent service and delicious cheese
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Michel M.
Rating: 5 out of 5
following a purchase from 15/12/2025
Excellent
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G
Guillaume L.
Rating: 5 out of 5
following a purchase from 15/12/2025
Super good
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