Customer reviews of Maison Jeanne

Trust Attestation
9,8 /10
Overall rating: 9,8 out of 10
Based on 276 published reviews
5 259 94% 4 14 5% 3 1 0% 2 2 1% 1 0 0%

Reviews 1, 2 and 3 stars

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M
Mustapha C.
Rating: 2 out of 5
following a purchase from 26/08/2022
Order well received the bag is of good quality but the order is not compliant: it lacks the kit normally offered ... mixed experience
Translated reviews
Response from Maison Jeanne
Hello Mustapha,
As we exchanged by phone, we did not include the Guincho kit in your order. We have just sent it and you will receive it in a few days.
We apologize for this inconvenience and hope to see you soon at Maison Jeanne.
Sincerely,
Sandra
L
Laurence M.
Rating: 2 out of 5
following a purchase from 24/07/2022
Phew. I was expecting a better designed item (backpack) with a quality equal to the description (as well as a more careful delivery --> smashed cardboard)
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D
Diane D.
Rating: 3 out of 5
following a purchase from 07/11/2021
Unfortunately the parcel did not include the necessary information for the passage of the French-Swiss customs since it was a shipment to Switzerland. I had to deal with the Swiss Post Office concerning additional customs fees to pay, etc., which I had not foreseen when ordering from you and which took me some time. It would be helpful if you could find out what procedures to follow for foreign shipments to avoid this kind of inconvenience and extra costs to your customers in the future.
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