Latest neutral customer reviews

2/5

★★☆☆☆

Order well received the bag is of good quality but the order is not compliant: it lacks the kit normally offered ... mixed experience

Mustapha C.

15/09/2022 at 12:48 pm

purchased on 26/08/2022

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Answer from Maison Jeanne

20/09/2022

Hello Mustapha,
As we exchanged by phone, we did not include the Guincho kit in your order. We have just sent it and you will receive it in a few days.
We apologize for this inconvenience and hope to see you soon at Maison Jeanne.
Sincerely,
Sandra

2/5

★★☆☆☆

Phew. I was expecting a better designed item (backpack) with a quality equal to the description (as well as a more careful delivery --> smashed cardboard)

Laurence M.

22/08/2022 at 12:32 pm

purchased on 24/07/2022

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3/5

★★★☆☆

Unfortunately the parcel did not include the necessary information for the passage of the French-Swiss customs since it was a shipment to Switzerland. I had to deal with the Swiss Post Office concerning additional customs fees to pay, etc., which I had not foreseen when ordering from you and which took me some time. It would be helpful if you could find out what procedures to follow for foreign shipments to avoid this kind of inconvenience and extra costs to your customers in the future.

Diane D.

28/11/2021 at 2:54 pm

purchased on 07/11/2021

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