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Y
Rating: 3 out of 5
The carrier does a bit as he pleases. He left my package 1 hour from my home, I had to drive to go get it. Poor customer service.
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Customer reviews of MAJ-IMPORT.COM
Trust Attestation
9,7
/10
Overall rating: 9,7 out of 10
Based on 2 467 published reviews
Summary of reviews
The online store MAJ-IMPORT.COM is highly praised for its fast delivery, with many customers noting packages arriving within 24 to 48 hours. This efficiency contributes to a reliable shopping experience, where customers feel confident in placing their orders. The products offered are frequently described as compliant and of excellent quality, with specific mentions of high-performing tools that enhance work efficiency. Additionally, there is strong commendation for the customer service, characterized by professionalism and responsiveness, ensuring that any issues are handled effectively.
Reviews 1 and 3 stars
Reset filtersL
Rating: 3 out of 5
The black handle is very short, making it impractical to use.
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X
Rating: 3 out of 5
Everything went well, the only issue I can find is the shipping costs are too high. I order from the Netherlands on other tool sites and I always have free shipping if I order for over €100. I deducted stars for the shipping costs.
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M
Rating: 1 out of 5
Missing item
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C
Rating: 1 out of 5
Complicated payment, not possible to switch between bank transfer and card
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Response from MAJ-IMPORT.COM
Hello, to change your payment method, simply click on the 'change payment method' button. If you have any difficulties, our team is available to assist you by phone. As a reminder, our number is available on the homepage of our website. Thank you
J
Rating: 3 out of 5
Received on time, however the packaging is a shame, a huge box and a huge envelope for a part that could have fit in a small padded envelope with simple shipping... long live ecology.
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F
Rating: 1 out of 5
Very bad not to be able to send such a small parcel by any means other than the 'lamentable' drop-off.
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Response from MAJ-IMPORT.COM
Hello, as exchanged by telephone, we privilege the delivery at residence or in points relay against signature to limit the problems. However, alternatives to these standard deliveries are available on request. You'll find our direct number on the home page. Don't hesitate to contact us to find the most suitable delivery for your situation.
M
Rating: 1 out of 5
1to avoid zero, first and last time.
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Response from MAJ-IMPORT.COM
Hello, as mentioned on the phone, we are surprised and sorry that you are not satisfied with the product you received. We will inform the manufacturer of your return. Yours faithfully
F
Rating: 3 out of 5
Fast shipping Excessive postage Quality product
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D
Rating: 3 out of 5
Packaging a little light for carriers who deliver more than just crockery Damaged cardboard and unstuck Scotch tape
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A
Rating: 3 out of 5
Impeccable service, I would have given it 5 stars if the postage wasn't so expensive.
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A
Rating: 3 out of 5
I ordered the item from you because I had no choice but the shipping costs are more expensive than the product!!!! It's pathetic ....
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A
Rating: 3 out of 5
average rating in the end because of the straightener as I explained last.
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Response from MAJ-IMPORT.COM
Mr Hello, 6cm smoothers NEVER have a return at the bottom, only large smoothers have it to stiffen them and in no case to recover the plaster. You have therefore received a small straightener that will do the job perfectly.
A
Rating: 3 out of 5
Very fast order and delivery. Impossible to check the delivery as the driver left as soon as he dropped off the parcel. No signature required to validate delivery. After opening the package, it turns out that a handle on my product was broken.
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A
Rating: 1 out of 5
Not satisfied at all. Mails sent for a problem they don't even answer ( very disappointed)
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Response from MAJ-IMPORT.COM
We have NEVER received an email from you, you have our phone number on the front page without ever having called us.
A
Rating: 3 out of 5
First of all, thank you for the speedy dispatch of the parcel. However, I think it's a shame to have a well-packaged parcel, with, in my case, an exploded cap of spray adhesive, and a torn cardboard box for the plasterboard strip. As for product quality, I haven't tried it yet.
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A
Rating: 1 out of 5
The products are of good quality and the delivery arrived on time. However, the promotional codes do not live up to their promises. Disappointed by the quality of the exchanges and the lack of professionalism of the site, which responds without even checking what it claims.
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Response from MAJ-IMPORT.COM
Mr promo codes can only be used once
A
Rating: 3 out of 5
It's hard to compare the different baskets. On the other hand, the item layout is well done. The review tab is very annoying on smartphones.
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A
Rating: 3 out of 5
I have to give it 3 stars. Nothing against Maj import but once again DPD is not up to the job. As usual the DPD service is catastrophic. It's a shame because it's a very good site. I had a person on the phone the other day that went very well. Good advice. I have several orders to place soon and I'll think twice about buying from you again because of the delivery people.
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Response from MAJ-IMPORT.COM
Hello, YOU CAN CHOOSE between DPD, COLLISIMO and UPS as a carrier. Why do you continue to use DPD if they're no good for you?
A
Rating: 3 out of 5
I received my order quickly, but I'm not happy because I didn't receive my banjo in its original box, which was very practical for storing it. It was simply wrapped in bubble wrap. I'm going to have to store my banjo as it is, without any protection. Supposedly a gift of a maj import tee-shirt, but no, instead a Delko....super pencil... that's not the point, I don't care but it's a matter of principle.
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A
Rating: 3 out of 5
very average packing, material at 600€ visible of all in photo on the box!
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A
Rating: 3 out of 5
Fast delivery
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A
Rating: 3 out of 5
Very long delivery!
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A
Rating: 3 out of 5
Quick delivery
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A
Rating: 3 out of 5
Well-made glue box, but very cheap hinges and lack of insulation in the package.
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A
Rating: 3 out of 5
Nothing to say about MAJ IMPORT, it's very professional. Only downside, and it's a big one.... the delivery service provided by DPD is lamentable.... a word of advice: when you choose delivery, opt for something other than DPD... they're really incapable... a disgrace....
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A
Rating: 3 out of 5
I'm glad to find these products with you, but I find the shipping costs far too high, especially compared to your competitors.
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A
Rating: 3 out of 5
There are some defects that prevent good work with the taper, but in general well designed, and I even say that it works better than the Columbia, in any case, plaster flow adjustment levels.
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A
Rating: 3 out of 5
Fast service. A few computer problems, but nothing to worry about. It's a shame that shipping costs dropped by €5 just after I placed my order...
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A
Rating: 1 out of 5
Hello, I should have received my order on Friday, but it's Tuesday and there's still nothing, especially no contact to arrange delivery !!!!, thank you.
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Response from MAJ-IMPORT.COM
Mr bonjour You have modified by sms the delivery date The parcel has been waiting for you at your dpd agency for 5 days 1/5 so you note the deliverer You alone manage your delivery date
A
Rating: 3 out of 5
.......
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A
Rating: 3 out of 5
Excessive shipping costs
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A
Rating: 3 out of 5
Terrible delivery with DPD.
Each time I order, I explain to Majimport that there are recurring problems with DPD. You don't listen to your customers. Too bad.
I realized that the technical strips were on sale in DIY stores. So I know what to do next time.
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Each time I order, I explain to Majimport that there are recurring problems with DPD. You don't listen to your customers. Too bad.
I realized that the technical strips were on sale in DIY stores. So I know what to do next time.
A
Rating: 3 out of 5
well
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A
Rating: 3 out of 5
It is my first order I paid in three times by check because above 1500 eur not possible by card so delai increase.dommage. Te carrier never sent sms to mark the appointment. Coup de chance there were people at home for a package at 2300 eur is average.
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A
Rating: 3 out of 5
It's not bad but update what you have more like support. Not cool
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A
Rating: 3 out of 5
Terrible sales service. XXL size T-shirt in the parcel... should I use it as a nightdress or as a rag? Otherwise speed of shipment ok, packaging not great, some are with box other loose without box, given the price of the product ....
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A
Rating: 3 out of 5
Expensive shipping to Belgium. More expensive than Straitflex Original at Leroy-Merlin. And last but not least, the Straitflex Mid-flex 300 was already open and the tape looked torn (I didn't check the length of the roll but it's suspicious). All in all, I'm satisfied, given how hard it is to find these products in the shops...
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A
Rating: 3 out of 5
average ya mieux ya pire, je n'apprécie pas les frais d'envoi de 10€ c'est tres cher
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A
Rating: 3 out of 5
The question is not how I would describe the site because I haven't spent enough time studying it, but what bothers me is that I would like to make other purchases but you don't take your customers' requests seriously. I asked you for full documentation on the syringe kit, why didn't I receive it? Or why hasn't a sales representative contacted me?
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