Customer reviews of Maman et Bébé Nature

The package arrived quickly despite the lockdown. Everything was well packaged, and the diaper colors match the photos. I haven't tried them yet, but I'm delighted with the quality when handling them.

Beautiful, colorful website with good explanations

Since the baby has not been born yet, I can't tell you whether they are effective, but the four stars are for their practicality compared with other reusable diapers. They look easy to use.

Since the baby has not been born yet, I can't tell you whether they are effective, but the four stars are for their practicality compared with other reusable diapers. They look easy to use.

I am happy with my order (and can't wait to try it). The different inserts are very soft and the diapers are comfortable. I'm just a little disappointed because I ordered the TE2 starter kit just before it was restocked, so I had no choice (we're expecting a boy, and the only pack available had an orange diaper and a patterned one, but they were still nice). However, when my order arrived, I received a black diaper instead of the orange one. When I checked the website, I saw that these were the colors in the new packs offered after the restock. I would have liked you to contact me to let me know about the change, or simply let me choose from the new colors that had arrived. I didn't really want black for my baby.

Nice website; you can find useful information in the blog articles.

Very satisfied with my order. Outstanding responsiveness despite the current health crisis. I have recommended your products to my friends who are parents.

The order arrived a week after I placed it, so very good considering the lockdown. The diaper covers are adorable. My daughter is a little skinny, though, and the leg openings, which aren't adjustable, are a bit large. Otherwise, I haven't tried them yet because they're still drying. We'll see!

The mobile site navigation is a little confusing, but otherwise there's a good selection of products and fast shipping.

Delivery matched the order. The only minor issue was that a small square had been cut into the box with a box cutter. Luckily, the order was complete.

Good, except the product return process is long and not intuitive. Getting a refund isn't easy either (more than a month has passed since I made my request).

Quality products and super-fast delivery. However, there was a mistake with my order when it was shipped, and if I hadn't called again a week later, I'd still be waiting for my items...

Easy-to-use website, easy-to-understand explanations, and fast delivery.

The website is pleasant and easy to use, and it's easy to find what you're looking for. Despite the information for beginners, there are no details about the drawbacks when getting started. In fact, I only learned when my parcel arrived that the inserts need to be washed several times before they work at 100%.

I never received the order. Reason: Covid-19

No problems with the order

Always good quality, and order preparation is super fast. Very satisfied overall, even though one diaper came without an insert.

I can't give it 5 stars yet, as I haven't given birth (in May), but the quality, colors, and softness of the products are excellent. Now I just need to try them.

Very fast shipping, and it arrived very quickly too.

Good

It's a shame that delivery to another address isn't possible (birth gift). The packaging was really basic.

The website is easy to understand and well organized. It's a shame that home delivery isn't free given how much we spent... The diapers and inserts are just what we wanted.

Fast delivery. Efficient after-sales service (they called me to correct an order).

Most of the items I received matched what we see on the website, except for the all-in-one diaper with the little green leaves, whose color differs from the website. Otherwise, very happy with the order—now all that's left is to try them out.

Perfect order. I'm just disappointed to find that these are Chinese-made diapers that have been relabeled and sold for three times the price!

Good range of products, fast shipping.

Very fast delivery! The products look like they're very good quality!

Sorting by ascending price does not work.

Navigation would need to be more “logical” when sorting by ascending price (promotions are placed alongside their standard prices, for example).

The site is pleasant and easy to use. However, I would have liked to find advice about problems you might encounter when starting out (care, leaks, etc.).

Very good diaper, I think. I had a leak on the sides after about 2.5 hours, but I’ll see after several washes whether the problem is fixed.

Customer service is attentive and the site is very clear.

Very good.

Very satisfied, except for the Oeko-Tex bamboo washable wipes, which I find extremely thin and would not have ordered if I had known beforehand.

The diapers are very pretty and seem to be good quality. The TE2 diapers with bamboo inserts are very practical. Fast delivery with no surprises.

Well explained and fast delivery.

Fast delivery. Received a lot of emails.

Not enough information about the swim diaper. I thought there was an insert inside.

No particular issues, although given the delivery price, that’s the least you’d expect.

The parcel arrived quickly. I was delighted to see there was no plastic packaging for the diapers and inserts! I ordered two STARTANDGO lots, TE1 and TE2. The TE1s are great and very soft. I’ll have to see how the TE2s perform in use, as the flaps inside seem a little large. The bamboo inserts are very soft; I’m less keen on the microfiber ones, which are rougher.