English 
M
Rating: 5 out of 5
Fast and careful shipping, I recommend
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Customer reviews of Mangatori
Trust Attestation
4,7
/5
Overall rating: 4,7 out of 5
Based on 2 564 published reviews
Summary of reviews
Mangatori consistently delivers by providing timely deliveries and items in good condition, with several reviews highlighting fast shipping and on-time or quick arrival, and packaging that keeps figures and figurines intact. Customers also note reliable product availability and a broad, varied selection of figurines and collectibles that pleased collectors, including Naruto and Gundam items, with many praising the care put into packaging and the careful handling of fragile products. The store’s customer service and order handling are repeatedly cited as responsive and helpful, including prompt communication and solutions when issues arise, and multiple orders feature positive experiences with gifts or promotional extras. Overall, buyers express strong satisfaction with product presentation, reliable delivery, and supportive service that enhances the shopping experience.
All reviews
G
Rating: 2 out of 5
1 year of waiting and unprotected package damaged boxes
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Response from Mangatori
Hello Gaetan,
We are sorry that your experience did not meet your expectations.
We invite you to contact us by email at [email protected] to discuss your situation and find a solution together.
Best regards,
The Mangatori team
We are sorry that your experience did not meet your expectations.
We invite you to contact us by email at [email protected] to discuss your situation and find a solution together.
Best regards,
The Mangatori team
A
Rating: 5 out of 5
This is the first time I order from this site and frankly I am very satisfied with my purchase. I had bought a Solo Leveling figurine on pre-order. I recommend the site with my eyes closed. I will make other purchases on this site. Thank you, Mangatori.
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K
Rating: 5 out of 5
Well arrived and well packaged!! Thank you!!
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N
Rating: 5 out of 5
Flawless transaction.
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V
Rating: 5 out of 5
Product conforms to the description. Thank you.
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A
Rating: 5 out of 5
The kpop pencil case is great thank you very much
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E
Rating: 5 out of 5
Thank you
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R
Rating: 5 out of 5
Package received on time in good condition
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L
Rating: 5 out of 5
The displays have finally arrived! If my purchase went well on the site, with a present and responsive customer service, the delivery was another story. We must have played soccer with my package, displays arrived damaged. In pre-order, the customer always receives a small promotional gift but here nothing, too bad.
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G
Rating: 1 out of 5
Manga damaged on the spine and torn on the inside Impossible that it is the delivery
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Response from Mangatori
Hello Guillaume,
We are sincerely sorry to hear that your order has presented defects. Your satisfaction is important to us and we would like to understand the situation in more detail. We invite you to contact us directly via the email "[email protected]" so that we can assist you better.
Best regards,
The shop team.
We are sincerely sorry to hear that your order has presented defects. Your satisfaction is important to us and we would like to understand the situation in more detail. We invite you to contact us directly via the email "[email protected]" so that we can assist you better.
Best regards,
The shop team.
A
Rating: 5 out of 5
Perfect! I recommend.
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D
Rating: 5 out of 5
Super
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N
Rating: 5 out of 5
Very satisfied with the order received. My son, a fan of the Naruto universe and a collector, was delighted with the figurines. Mention+ for the little gifts included.
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A
Rating: 1 out of 5
6 months of waiting I would like a commercial gesture that matches, not the old free shipping
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Response from Mangatori
Hello Anis,
Thank you for your feedback and we understand your frustration regarding the waiting time. We invite you to contact us directly at the email address "[email protected]" so that we can discuss your situation and find a satisfactory solution together.
Best regards,
The Mangatori team
Thank you for your feedback and we understand your frustration regarding the waiting time. We invite you to contact us directly at the email address "[email protected]" so that we can discuss your situation and find a satisfactory solution together.
Best regards,
The Mangatori team
A
Rating: 2 out of 5
Only received second order, end of June 2026 (BSQVSIFAB), which I ordered back in November 2025. I still have not received my first order (FOVQIEDFP) which I placed the day before, 11 November 2025. Shame.
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Response from Mangatori
Hello,
Thank you for taking the time to leave us your review, even though we are sincerely sorry to hear that you are dissatisfied.
We understand your frustration at not having received your order, and we sincerely apologize for the inconvenience caused. We invite you to contact our Customer Service team directly so that we can review your case and provide you with a quick solution:
• Via the contact form available at the bottom right of our website
• By email: [email protected]
We will do our utmost to resolve this situation as quickly as possible.
Kind regards,
The 1001Hobbies Team
Thank you for taking the time to leave us your review, even though we are sincerely sorry to hear that you are dissatisfied.
We understand your frustration at not having received your order, and we sincerely apologize for the inconvenience caused. We invite you to contact our Customer Service team directly so that we can review your case and provide you with a quick solution:
• Via the contact form available at the bottom right of our website
• By email: [email protected]
We will do our utmost to resolve this situation as quickly as possible.
Kind regards,
The 1001Hobbies Team
S
Rating: 3 out of 5
I received a message to inform me of a delay in the delivery of my package. But instead of the end of December, I received it in mid-June... that's quite a difference.
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Response from Mangatori
Hello Sandra,
Thank you sincerely for your feedback. We are delighted that you have received your package, even though the delay was longer than expected. Your satisfaction is important to us. You can contact us at the email address [email protected] for any possible complaints.
Best regards,
The Mangatori team
Thank you sincerely for your feedback. We are delighted that you have received your package, even though the delay was longer than expected. Your satisfaction is important to us. You can contact us at the email address [email protected] for any possible complaints.
Best regards,
The Mangatori team
S
Rating: 5 out of 5
Long delay but top figurine
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Q
Rating: 5 out of 5
Very good site with a choice
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R
Rating: 5 out of 5
Received quickly while I live on the other side of the world. And in very good condition. I highly recommend!
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F
Rating: 5 out of 5
Very efficient and fast shipping
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M
Rating: 3 out of 5
Overall, I am not satisfied with the experience, even though ultimately the customer service managed to get everything back in order, it does not suffice to "erase" the frustration and friction that preceded it. Making a request on Mangatori and receiving responses from 1001 hobbies... it's confusing from the start. A payment for an order that "gets lost in the system" and therefore money that sits in your accounts without any service rendered... If I hadn't intervened myself, I probably would have never received anything! (no computer matching of payments with order statuses?). I am offered a credit note instead of the requested refund. I concede that the fact that customer service managed to provide me with my order in the end, especially for a limited edition item, has indeed "saved" the situation. However, I do not think I will order from this site again.
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J
Rating: 5 out of 5
Order delivered on time and at home as agreed. Very good communication with the staff.
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F
Rating: 5 out of 5
Very good site keep giving us figurines and other goodies
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J
Rating: 1 out of 5
You offer books that you no longer have in stock and I am still waiting for a refund! First and last order with you!
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Response from Mangatori
Hello Jean Philippe,
We understand your disappointment regarding the non-receipt of your "Tsugai - daemons of the shadow realm volume 1 (collector's edition)" set and we sincerely apologize for this situation. We invite you to contact us at the email address [email protected] so that we can find a solution together.
Best regards,
The Mangatori team
We understand your disappointment regarding the non-receipt of your "Tsugai - daemons of the shadow realm volume 1 (collector's edition)" set and we sincerely apologize for this situation. We invite you to contact us at the email address [email protected] so that we can find a solution together.
Best regards,
The Mangatori team
J
Rating: 5 out of 5
Very good site and great customer service
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N
Rating: 5 out of 5
Always on top! Thank you.
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S
Rating: 5 out of 5
Good
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B
Rating: 4 out of 5
Fast shipping and I am satisfied with my order. The only negative point is the lack of protection and the fact that the packaging box is the same box as the figurine. As a collector, I keep them, but that's the only negative point; otherwise, nothing to say.
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N
Rating: 5 out of 5
Package received impeccable, fast for the Goldorak robot, perfect, it made a sensation among everyone, thank you
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T
Rating: 5 out of 5
Nickel, more than satisfactory delay.
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L
Rating: 5 out of 5
Order received quickly, item in perfect condition despite the outer packaging being damaged during transport, a small improvement in protection inside the box otherwise everything is ok.
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A
Rating: 5 out of 5
I received my figurine quickly and in good condition.
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D
Rating: 5 out of 5
Very good sales site in every way.
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J
Rating: 2 out of 5
Ordered item marked "inStock" not in stock at all, over a year waiting to finally receive my order. Communication only by email. Phone does not work. And responses are often vague.
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Response from Mangatori
Hello,
We are sorry to hear about your dissatisfaction regarding your order.
Regarding product availability, the statuses displayed on the website are provided for informational purposes and may change based on the information provided by our suppliers. In some exceptional cases, extended delays may occur, particularly for items that are being restocked or are on pre-order.
We understand your frustration with this delay and regret the inconvenience caused.
Regarding customer service, we indeed prioritize handling requests via email to ensure better tracking of cases. However, we are sorry if the responses seemed too general or insufficiently precise.
We remain at your disposal to review your situation in more detail if you wish to send us your order number at [email protected].
Best regards,
1001hobbies
We are sorry to hear about your dissatisfaction regarding your order.
Regarding product availability, the statuses displayed on the website are provided for informational purposes and may change based on the information provided by our suppliers. In some exceptional cases, extended delays may occur, particularly for items that are being restocked or are on pre-order.
We understand your frustration with this delay and regret the inconvenience caused.
Regarding customer service, we indeed prioritize handling requests via email to ensure better tracking of cases. However, we are sorry if the responses seemed too general or insufficiently precise.
We remain at your disposal to review your situation in more detail if you wish to send us your order number at [email protected].
Best regards,
1001hobbies
O
Rating: 1 out of 5
Package received 9 months after my order, so much so that I thought I had been scammed for a long time. Avoid!
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Response from Mangatori
Hello Oriane,
Thank you for your feedback and we are sorry to hear about your experience. Please know that exceptional circumstances can sometimes disrupt our delivery times. We appreciate your patience and would be happy to help you resolve this issue. Please do not hesitate to contact us directly for any further assistance.
Best regards,
The Mangatori team
Thank you for your feedback and we are sorry to hear about your experience. Please know that exceptional circumstances can sometimes disrupt our delivery times. We appreciate your patience and would be happy to help you resolve this issue. Please do not hesitate to contact us directly for any further assistance.
Best regards,
The Mangatori team
M
Rating: 2 out of 5
I received the damaged package, and when I wanted to send an email to customer service, an automatic email came back saying that the email address was not working... Too bad for an item I paid €100!
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Response from Mangatori
Hello Marie-Cécile,
Thank you for your feedback. We understand your frustration regarding the delivery delay and we apologize for this inconvenience. Your satisfaction is our priority, and we are doing everything we can to improve our services. We inform you that you can contact customer service at the following address: [email protected]
Best regards,
The 1001hobbies team
Thank you for your feedback. We understand your frustration regarding the delivery delay and we apologize for this inconvenience. Your satisfaction is our priority, and we are doing everything we can to improve our services. We inform you that you can contact customer service at the following address: [email protected]
Best regards,
The 1001hobbies team
V
Rating: 1 out of 5
Extremely long delivery and deadline not respected, I do not recommend this site.
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Response from Mangatori
Hello Virginie,
Thank you for taking the time to share your feedback. We are sorry to hear that your delivery experience did not meet your expectations. We take your feedback very seriously and will use it to improve our services. If you would like to discuss your order in more detail, please feel free to contact us at the email address "[email protected]".
We wish you an excellent day.
Best regards,
The Mangatori team.
Thank you for taking the time to share your feedback. We are sorry to hear that your delivery experience did not meet your expectations. We take your feedback very seriously and will use it to improve our services. If you would like to discuss your order in more detail, please feel free to contact us at the email address "[email protected]".
We wish you an excellent day.
Best regards,
The Mangatori team.
N
Rating: 5 out of 5
Order received, item as described
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Response from Mangatori
We sincerely thank you for your flattering review, Natacha. We are delighted to hear that your order was received well and that the item meets your expectations. We look forward to serving you again on Mangatori!
P
Rating: 5 out of 5
It's a good site and the package arrived quickly :)
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Response from Mangatori
Hello phaibun,
We warmly thank you for your positive review and your perfect score of 5/5! We are delighted to hear that your package arrived quickly and that you appreciate our site. Your satisfaction is our priority, and we hope to see you soon on Mangatori.
Best regards,
The Mangatori team
We warmly thank you for your positive review and your perfect score of 5/5! We are delighted to hear that your package arrived quickly and that you appreciate our site. Your satisfaction is our priority, and we hope to see you soon on Mangatori.
Best regards,
The Mangatori team