Mangatori delivers a consistently smooth experience with fast and careful shipping, on-time deliveries, and well-packaged items that arrive in good condition. Customers repeatedly mention reliable service and prompt communication from staff, with many noting exact adherence to descriptions and well-protected packaging for fragile items. The store also shines in product variety and strong satisfaction from collectors, including notable praise for prompt restocks, pre-orders, and thoughtful extras or gifts. Overall, customers highlight proactive support, dependable delivery, and a broad, appealing catalog that keeps them returning for future purchases.
Product received error – Wrong hat sent Hello, I just received my order, but to my great surprise, you sent me the wrong hat. I received version 2 (priced at €16.49), while I had ordered the version at €91.49. Photos have been sent to prove it, but since then, no one has responded. No customer service, no return. Messages have been posted on social media, but there too, no response.
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Noël M.
Rating: 1 out of 5
following a purchase from 12/10/2025
The received package does not match my order (different item worth €30 instead of an order of €85) No response from the site despite my emails + customer service number not assigned.
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Valentin L.
Rating: 1 out of 5
following a purchase from 13/06/2025
It is impossible to communicate with you, I requested the cancellation of my order, after 5 follow-ups and 1 month of waiting I received a response, yet the order was received broken in the box. Even though I requested the cancellation several times. I will never order from you again, I prefer to pay more for my product elsewhere.
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Nelly P.
Rating: 1 out of 5
following a purchase from 22/09/2025
I did not receive the order on time and my emails regarding it remain unanswered! If I could rate 0 stars, I would!
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Ribeiro E.
Rating: 1 out of 5
following a purchase from 19/05/2025
This review may change depending on the feedback from customer service at Mangatori/1001 Hobbies that I will receive if I ever get one. I pre-ordered a Mao Mao figurine from the Apothecary's notebooks and the collector's volume 15 of the Apothecary's notebooks in July. Last week, I received a notification that my package had been sent, and 2 days later I received an email saying my package was damaged during delivery, resulting in a damaged figurine box because the items were not secured in the boxes, no bubble wrap, nothing. Let's move past that; I can understand that unfortunately, these are the risks of delivery. The most annoying thing is that when I picked up my package, I thought it was strange that the box was small given the items I ordered. I opened my package in the car and realized that instead of the collector's volume 15, I received the basic volume 15, the one priced at €7.95 from the Apothecary's notebooks. A ordering mistake can happen, but the fact that we try to contact them and get no response is particularly frustrating. I sent emails, tried calling, made a complaint on their site, and even sent a message on Messenger, but no reply. I am waiting for the coming days hoping to get a response; in the meantime, I strongly advise against it.
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Mehdi K.
Rating: 2 out of 5
following a purchase from 21/09/2025
Customer service unreachable after about twenty calls, no response to my emails, selected pickup point not respected at delivery
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Eric M.
Rating: 4 out of 5
following a purchase from 28/08/2025
Clear site, fast delivery. However, be careful with the condition of the packages. Box damaged without degradation of the figurine (fragile).
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Leo B.
Rating: 2 out of 5
following a purchase from 24/08/2025
Terrible customer service, order still pending receipt, I don't even want my order anymore but given the level of customer service I wonder if the return process will be worth it, we'll see if I ever receive the package.
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Munoz G.
Rating: 1 out of 5
following a purchase from 14/12/2024
Your sales conditions are not up to the price we pay for the products. Perhaps they should be reviewed; it's too easy. A compensation of 10 euros, let me laugh. For sure, I will not order again and will not promote you. Regards.
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Josselin P.
Rating: 3 out of 5
following a purchase from 05/08/2025
incorrect information stating that the items were ready to ship at the time of order.
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Thomas M.
Rating: 4 out of 5
following a purchase from 06/06/2025
It's a shame that the site indicated that the item was 'in stock' at the time of my order, when it was actually a 'pre-order'. This led to an unexpected wait. On the other hand, I want to highlight the quality of the after-sales service: quick, clear, and professional responses, with a very friendly and attentive team. No complaints on that front. Otherwise, no issues.
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Mahin V.
Rating: 3 out of 5
following a purchase from 23/06/2025
The figurine arrived well, packaging correct, figurine not damaged, the only downside is the delivery which took an enormous amount of time, but apart from that, very good service.
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Guillaume G.
Rating: 1 out of 5
following a purchase from 10/06/2025
2 months of waiting to be delivered on an order that was supposedly available, No customer service, received a pre-established response, Avoid if you want to be delivered quickly, They have no stock. After that, if you're not in a hurry, nothing to report.
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Quentin J.
Rating: 4 out of 5
following a purchase from 10/05/2025
The package is not protected enough in my opinion, but the service is responsive and they replied to me very quickly despite my impatience to receive my package. Overall satisfied.
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Mégane R.
Rating: 2 out of 5
following a purchase from 12/04/2025
the figurine arrived broken, I am very disappointed
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Juliette F.
Rating: 3 out of 5
following a purchase from 13/04/2025
I received my package well but I had to send a message via the site for the steps to progress (I pre-ordered but everything was stuck on level 1 even after the release of the collector), but very good responsiveness.
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Chiara C.
Rating: 1 out of 5
following a purchase from 01/05/2025
Very little response from customer service and very little information regarding the order.
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Michael R.
Rating: 2 out of 5
following a purchase from 26/05/2025
First order placed and first disappointment. Order of three figurines indicated as in stock and deliverable within 48 hours. Order placed on 26/05 and expected reception on 28 or 29/05, however on 29/05 the status of the order was still processing. Sent an email on 29/05 because contacting by phone was impossible since my order number did not exist and received an email the same day saying that my request has been recorded and will be processed quickly and that they will contact me to find a solution. On 02/06 received an email asking me to wait, that my order is being prepared and will soon be shipped. On 05/06, a new email indicating that my order has been shipped. Collected a package with 2 figurines out of 3 on 10/05 while the order and package details indicated everything should be there. Checked the website and no information stating one figurine was missing. Called the number indicated on the site and was told there is a longer supply delay for one of the figurines and they decided to send the 2 figurines in stock. However, I should have received an email informing me of this which never went out, confirmed by the person on the phone. Today I am therefore waiting for my 3rd figurine, as I chose to maintain the order for it rather than a refund.
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Kanha P.
Rating: 1 out of 5
following a purchase from 03/05/2025
Delivery time not at all in line with the delivery forecast when purchasing the item... + 2 weeks... Totally vague responses from the operators who hide behind the logistics point which is apparently understaffed... Final point during delivery at the pickup point, the package was sent without my contact details so it was impossible to pick it up, I had to wait for the delivery person for 2 hours in front of the pickup point because they were going to take it back to the sender, potentially leading to an additional month of waiting... First and last experience on this site.
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Response from Mangatori
Hello,
We are sorry to hear that your experience with our service did not meet your expectations.
The longer than expected delivery time and the difficulties encountered during delivery are related to logistical constraints, notably a temporary understaffing in our warehouse. We understand how frustrating this must have been for you.
Regarding the error with the delivery details, we sincerely apologize. However, it is your responsibility to ensure that the details provided during the order are correct. On our side, we do not modify any address once the order has been transferred to the carrier, who then becomes fully responsible.
We also find it important to clarify that our customer service has been very available and that we have contacted Chronopost several times to obtain the necessary code, which you indicate you never received.
We take your comments very seriously and are actively working to improve our organization to avoid this kind of problem in the future.
Thank you for your understanding,
The 1001Hobbies team
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Pierrick H.
Rating: 4 out of 5
following a purchase from 22/04/2025
Item delivered with several weeks delay, due to the supplier.
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Response from Mangatori
Hello Sir,
We sincerely regret your feedback and once again apologize for the inconvenience caused.
We regret this situation, which is also very unpleasant for us. We are fully aware that the delays have been too long, and we understand that.
However, our way of operating allows us to obtain rare or hard-to-find products, which can sometimes lead to additional delays. We are doing our utmost to improve this process and limit the wait for our customers.
We thank you for your patience and remain at your disposal for any further questions.
Best regards,
The Mangatori team
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Fabrice T.
Rating: 4 out of 5
following a purchase from 10/02/2025
product received, regular communications on potential product delays. suitable packaging.
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Response from Mangatori
Hello,
Thank you very much for your positive feedback!
We are delighted that you received your product and appreciated the follow-up on your order as well as the packaging. We take pride in regularly communicating about any potential delays to keep you well informed.
We look forward to seeing you again on our site!
Best regards,
The Mangatori team
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Maïa A.
Rating: 1 out of 5
following a purchase from 12/05/2025
I did not receive what I ordered and no response from the company....
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Response from Mangatori
Hello,
We are sorry to hear that you did not receive the correct product, and we sincerely apologize for this inconvenience.
Our customer service is at your disposal to resolve this situation. Please do not hesitate to contact us at [email protected], providing your order number, so that we can correct this as soon as possible.
Thank you for your patience and understanding.
Best regards,
The Mangatori team
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Dorian J.
Rating: 4 out of 5
following a purchase from 16/04/2025
The figurine arrived well but a bit broken, surely due to the journey, but the figurine remains incredible and very beautiful for the price.
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Marie Claire R.
Rating: 3 out of 5
following a purchase from 21/03/2025
Very long waiting time for delivery
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Steve L.
Rating: 3 out of 5
following a purchase from 17/12/2024
Waited too long for the package, I received it after 3 months
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Richard T.
Rating: 1 out of 5
following a purchase from 01/03/2025
Hello, I had sent a message regarding an order for which I never received a response. After a while, I checked and realized that it had been canceled and then refunded without further information, even though it was a pre-order. I find this unprofessional. Best regards.
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Response from Mangatori
Hello Mr. Tallone,
Thank you for taking the time to leave this comment.
We regret to inform you that we were unfortunately unable to obtain this product. Following your email dated 20/03/2025, we immediately contacted our supplier, who confirmed its unavailability.
To avoid any further waiting, we took the initiative to process the refund as soon as we received this confirmation.
We thank you for your understanding and remain at your disposal for any further questions.
Best regards,
Mangatori.fr
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Alexandre L.
Rating: 1 out of 5
following a purchase from 14/01/2025
The book and the figurine are great, but the delivery was very excessive; it shouldn't take two months to send a package..
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Response from Mangatori
Hello Mr. Lecomte,
Thank you for your message.
We would like to inform you that we encountered a stock issue regarding the following two products: One Piece Straw Hat Pirates notebook and One Piece Dxf Grandline Lady Wanokuni Vol.9 Carrot 16cm W100. Indeed, our supplier did not deliver enough products to satisfy all orders.
In order not to cancel your order, we immediately reordered from our supplier and shipped the items as soon as they were received.
We thank you for your patience and understanding, and remain at your disposal for any further questions.
We wish you an excellent day.
Best regards,
Mangatori.fr
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Morgane L.
Rating: 1 out of 5
following a purchase from 25/12/2024
I do not have the entirety of the product and with a 2-month delay.
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Response from Mangatori
Hello Mrs. LE BIHAN,
Thank you for your message.
We would like to inform you that we encountered a stock issue regarding the following two products: Fire Force Volume 34 (collector's sleeve). Indeed, our supplier did not deliver enough products to satisfy all orders.
In order not to cancel your order, we immediately reordered from our supplier and shipped the items as soon as they were received.
Additionally, you mentioned that you do not have the entirety of your order. Could you please contact customer service to understand what is happening?
We remain at your disposal for any further questions.
We wish you an excellent day.
Best regards,
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Bérénice M.
Rating: 2 out of 5
following a purchase from 06/02/2025
I haven't received it yet, so the rating may change after I receive the order. Convenient and easy to navigate, search and order. However, it's certainly not an essential purchase, but it could have been a gift. so with a deadline. A deadline isn't bad. It's annoying when a product is listed as available when in fact it isn't, but that can happen to any retailer. On the other hand, I ordered three products on February 6, all of which were"available". I gave up on a fourth precisely because it wasn't available right away, and shipping is grouped together (it's very good to specify this during the purchase process, by the way). On the other hand, today is February 21. So it's been a fortnight since my order was specially ordered from the suppliers for me, and it's about to arrive at the warehouse. Except that I've noticed that in the meantime, all three products on the site remain identified as "available". When an order is placed and you realize that you're out of stock, all you have to do is indicate this on the products at the same time as you place the order with the suppliers. Honesty and transparency give customers confidence. Right now, I'm not sure I'd buy a gift from you if I had to receive it by such and such a date. We'll see what happens next :)
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Response from Mangatori
Hello, Thank you for your detailed feedback and for your patience. We fully understand your frustration with this situation. Indeed, you ordered three products on February 6, all of which were listed as "available". We regret that some of them took longer than expected to reach our warehouse. It is important to specify that there are two notions on our site: "Product available": available on our site, but to be ordered from our supplier. "Product available, dispatched today": indicates that the product is in stock in our logistics warehouse and can be dispatched within 3 days. We do our best to ensure transparency of information, but it may happen that certain products are temporarily out of stock without this being updated immediately. We apologize for this inconvenience and for not being able to meet your expectations within the desired timeframe. As a commercial measure, we have decided to split your order. You will first receive the items that are available, and then those that have yet to arrive from our supplier. We are making every effort to improve our communication on real-time stock levels. We thank you for your understanding and remain at your disposal for any questions or follow-up. We hope that your experience will be more satisfactory. Sincerely, 1001hobbies
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Emmanuelle A.
Rating: 1 out of 5
following a purchase from 11/12/2024
I placed an order dated 11/12/2024. To this day I still have not received my item. I have sent a message to which I have never received a reply. I would like a refund as soon as possible
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Response from Mangatori
Hello Madam, We regret your opinion and apologize for the delay in processing this order. We would like to inform you that this product is still on pre-order, as indicated in your order confirmation. Pre-ordering is a service that allows you to purchase your copy in advance and receive it as soon as it becomes available. Please note that the release date displayed on our site is communicated by the manufacturer and may be modified without notice in the event of production delays. Unfortunately, we cannot be held responsible for any such changes. As these products are often available in limited quantities, pre-ordering is the best way to guarantee that you will receive the item as soon as it is released. We thank you for your understanding and remain at your disposal should you have any questions. Sincerely, 1001hobbies
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Alexandra C.
Rating: 4 out of 5
following a purchase from 31/01/2025
Order arrived quickly, careful packaging, parcel tracking.
I put only 4 stars because on an article ( display kayou spyxfamily) or on the title it is marked 18boosters 5 cards (all depends how one interprets, it was not very clear), but it is 4 boosters of 5 cards and 1 topper in reality. Otherwise, I was satisfied with the items I ordered and I recommend this site!
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Response from Mangatori
Thank you for your detailed feedback! We are delighted that your order arrived quickly and in good condition. We have taken note of your comment on the description of the Kayou Spy x Family display in order to improve the clarity of the information. Thank you for your confidence and your recommendation!
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Manuel A.
Rating: 1 out of 5
following a purchase from 29/01/2025
I ordered the Buste de naruto six paths from toynami at 1900 euros, I made the purchase in the morning at 7:30am and strangely they sent me a message saying that the payment was not completed by 10:25am and therefore cancelled, even though the order had been validated. Strangely enough, at the time of ordering, there were 3 copies in stock, and after I cancelled my order, there were no more. So instead of saying that there was a stock error, they prefer to say that there was a payment problem and cancel.
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Response from Mangatori
Hello Sir, We regret your experience and apologize. When you called us regarding this problem, our customer service team immediately responded to your request by providing you with proof that your 4-installment payment had failed. These proofs have been sent to you in order to clarify the situation. Regarding product availability, at no time did our customer service department mention any stock concerns. This type of high-value item is not stocked in our logistics warehouse for obvious reasons. It is shipped directly by our supplier. In conclusion, your order was never paid for due to a payment failure, which prevented us from validating it with our supplier. Please do not hesitate to contact us should you have any further questions. Best regards, 1001hobbies
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Bernard V.
Rating: 1 out of 5
following a purchase from 16/12/2024
srvice pares vente nul personne pour vous repondre silence radio
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Response from Mangatori
Hello, We regret this comment and apologize for this incident. After checking, we regret to inform you that we have not received any e-mail from you, either via our contact address or in response to the newsletters you receive. If you have indeed sent an e-mail, we would be grateful if you could inform us of the receipt number of this message, which appears in the acknowledgement of receipt you must have received. Please do not hesitate to contact us by e-mail at contact@1001hobbies or by telephone. Once again, we apologize and ask you to understand that we have not received your e-mails. Yours faithfully
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Marine B.
Rating: 1 out of 5
following a purchase from 24/12/2024
I placed an order over 10 days ago and it still hasn't been shipped.
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Response from Mangatori
Hello Madame Bonhomme, We regret this comment and sincerely apologize for this incident. We understand your disappointment regarding the delivery time. This product was ordered directly from our supplier, and is currently scheduled to arrive at our logistics platform on January 4, 2025. As soon as we receive your order, it will be dispatched and should reach you within 3 to 4 days. We thank you for your patience and apologize for the delay in preparing your order, which does not reflect the quality of service we strive to provide. Sincerely, The Customer Service Team
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Nicolas S.
Rating: 2 out of 5
following a purchase from 17/12/2024
Paying for express delivery so that it isn't express ... The email does not work and their response on Messenger after receiving the package is not professional.
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Response from Mangatori
Hello Mr Sauvage, We regret this comment and apologize. After having carried out the necessary investigations, we can confirm that we have unfortunately not found any email from you. We understand your impatience before the festive season, but we would like to inform you that you placed your order on the evening of Friday December 17th. Your package was prepared on Saturday, December 18, 2024 and shipped on Monday, December 21, 2024 by Chronoposte. We would like to inform you that the carriers' platforms are particularly overloaded during this period. We recognize that your parcel took two extra days to be processed by Chronoposte, but we would like to emphasize that it was delivered on December 24, 2024, as scheduled. We apologize for the delay due to the exceptional conditions of this period. Sincerely, The Customer Service Team
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Charlotte S.
Rating: 2 out of 5
following a purchase from 17/12/2024
I received the order on time but the design disappeared in the first wash.
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Response from Mangatori
Hello, We regret this comment and apologize. We can confirm that our customer service department has received your photos and sent you a reply. Did you receive it? Please do not hesitate to contact us if you have any further questions. Sincerely, The Customer Service Team
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Zk -.
Rating: 1 out of 5
following a purchase from 17/12/2024
article bought before christmas on the 17th marked delivered before christmas result we are on the 27th still nothing i contact customer services no news in short i don't recommend at all i advise you to go to the competition much better served!
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Response from Mangatori
Hello Mr. Marchini, We sincerely regret this review and apologize for the delay in processing your order. The product One Piece Grandista Nero Trafalgar Law 29cm - W94 was ordered directly from our supplier in Germany. Unfortunately, they cannot deliver within 2 weeks. We would like to inform you that your order has left today and that you should receive it as soon as possible via the carrier you have chosen: Colissimo. We hope you will understand our position and we apologize once again for this incident. Sincerely, The Customer Service Team
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Annie V.
Rating: 4 out of 5
following a purchase from 01/12/2024
The item arrived perfect.
The lack of communication is confusing!
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Response from Mangatori
Thank you for your feedback! We are delighted that the item arrived in perfect condition. We understand that the lack of communication can be confusing, and we apologize for this inconvenience. We will take your comment into account to improve our service. We hope to see you soon!
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Sébastien T.
Rating: 1 out of 5
following a purchase from 01/12/2024
Article ordered supposedly available on December 1st, after 2 reminders by email, the article might be available for shipment on December 13th and 31st...nice for a Christmas present! In the end, reimbursement was made, but no gift! By the way, in case you're trying to absolve yourself of your responsibility to honor your orders on time, this was not a pre-order.
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Response from Mangatori
Hello, We regret your opinion and sincerely apologize for the delay. As these are pre-orders, the delays are beyond our control, as they depend on the decisions of the manufacturer, who may adjust the dates according to their production or delivery delays. After investigation, we have identified the source of the problem: when you placed your order, we were able to order this product from our supplier. However, your order placed on 01/12/2024 unfortunately did not allow us to position ourselves on this item in time. As mentioned in our website's T&Cs, we place orders specifically for each customer. We hope you will understand our situation and remain at your disposal should you have any questions. Sincerely, The Mangatori team.
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