Customer reviews of Mangatori

I would like to make myself a present for Christmas by ordering a statuette available on pre-order. I placed my pre-order last August, as this was the only site where it was available, and received an e-mail confirming shipment for November. With no news at the end of November, I sent three messages to customer service, but got no reply. I had to search the online forums to find a telephone number and I contacted them immediately. I found a man who told me that the statuette was out of stock, even though I had paid for it in full. I told him that I hadn't had any feedback and that I didn't think it was normal to learn this news at the last minute, even though my pre-order had been placed several months before and validated as available. I told him I wanted to receive it and not be reimbursed, and he said he'd do what was necessary and get back to me. A week went by and I hadn't heard from him either by e-mail or by phone. I contacted customer service again and learned that a refund procedure had been initiated, even though this was not what I wanted. The person on the phone confirmed that they hadn't received enough stock and that the only thing possible now was a refund. Verdict: I'll have nothing for Christmas. Of course I was reimbursed (that's the least I could do), but I find it incredible that professionals would not only validate a pre-order in stock several months before the statuette's release, but also send me a shipping confirmation email stating "the article has been specially ordered for you from our supplier" "shipment planned for November" (email dated mid-October, less than a month before the release) and to hear me say by phone after weeks of empty stock and without answering my reminders that my order won't be sent to me because it's out of stock. It was the first time I'd ordered from this site, and I wanted to show my confidence, but I'm not ready to order from Mangatori again.

Package received promptly in time for Christmas, but I'm disappointed because the box is ripped off. The box is loose in the delivery box, so there's no protection, which is a pity, but fortunately the figurine is unharmed.

packaging and product packaging. Not great.

Order well received but awaiting end of December as Christmas present

You said that orders were delivered within 48 hours, I've been waiting for a week, and nothing, no news, no message to say what's going on, but you ask my opinion on my satisfaction, I think this will be my first and last order you bunch of comedians.

The parcel was very badly wrapped and packaged. The post office had to reinforce it to avoid losing the contents.

Last year, I waited 6 months for a Goldorak. This year, my skeletor order has been cancelled. They're lousy

Don't buy manga or tome, unprotected books can be carried around in the box.

Pre-ordered product, only for me to have to send an e-mail to be told that they couldn't honour my order because there weren't enough.

The 3 mangas arrived safely and were in impeccable condition. A little long in coming, hence the missing star, but perfection doesn't exist, as they say. I'll trust Mangatori again if need be.

Serious and professional. Reasonable delivery time

Smooth delivery, only a serious delay in product availability and delivery when the site indicated delivery almost 1 month before.

Delivery time longer than indicated but customer service very responsive and pleasant so I recommend!

I bought a figurine from them! An experience I'll never repeat...

I paid extra for delivery to get my order faster but it arrived on time. I still haven't received a refund and it's been over 3 months.

No news of my parcel, no reply by email to customer service. I don't recommend and I'm still looking for a way to get my money back. Order placed on 26/01/2024

I've bought this chopstick holder 2 times now, the first time the light broke after a week and I wanted to buy it again because I thought it was nice, and now I've received it broken in two.

Fast and compliant!

Deplorable service: the site displays availabilities that they are unable to honor. What's more, if you end up phoning them, because you can't get a reply by other means, and because order tracking is very vague, you still have to fight to get your money back (incompetent employee, perhaps fraudulent practice?). When you end up getting your money back weeks later for an order they can't deliver, I find that very limiting. It's not far from a scam, in any case, a very bad experience.

i didn't order anything ???

A disgrace, the employee or manager is totally casual and has no knowledge of what she is selling or her stock. What's more, the availability and sales descriptions are misleading.

Twice I've had problems, twice I've written e-mails. Twice I've been completely ignored! Nobody answers, it's unbearable.

I still haven't received my order after 2 months of waiting.

Longer-than-expected delivery

Well-detailed

Bad reception, article already served, lack of parts, no contact with the seller.

Good communication. The figurine is in order and intact, but the box arrived damaged.

An error on my initial order that was resolved by 1001Hobbies after-sales service. With a little patience I ended up with what I wanted.

Delivery wasn't overnight, but it was as it should be. The item corresponds to its description, so all in all, I'm satisfied.

The box arrived slightly damaged, but the figurine is fine. The figurine, on the other hand, is in perfect condition. Perhaps the inner protection of the parcel could be reinforced a little more.

Very well done website and very fast delivery, always on time.

Very good experience, parcel arrived on time even if I find it a bit long (over 2 weeks).

Fast delivery

Delays too long, what a shame. And excessive shipping costs.
Found on another site. Delivered in 2 days and free of charge.

The site is clean and well done, the delivery is well notified and for the reception I will see when I receive.

There's a vast choice of figurines, it's nice to be able to find what you're looking for Delivery was super fast, I received it in less than two days Really great

First order on this site, I was surprised by the speed only 12 days to receive my parcel during the Christmas period.parcel very well packed but small negative point only of the bubble wrap to protect the cardboard of the figurine and no cardboard around the packing. In conclusion, I highly recommend this site.

I tried to contact customer service several times because the order was validated without validation from the bank. To cancel the order I tried to contact them several times before they shipped it but I never got any feedback. I don't think I'll ever receive the parcel. This site is totally fraudulent and I'm going to inform the relevant authorities.

Received 2 days later, no problem

Everything went very well