Customer reviews of Mangatori

Trust Attestation
4,7 /5
Overall rating: 4,7 out of 5
Based on 2 577 published reviews
5 2 162 84% 4 240 9% 3 62 2% 2 34 1% 1 79 3%

Summary of reviews

Mangatori delivers a consistently smooth experience with fast and careful shipping, on-time deliveries, and well-packaged items that arrive in good condition. Customers repeatedly mention reliable service and prompt communication from staff, with many noting exact adherence to descriptions and well-protected packaging for fragile items. The store also shines in product variety and strong satisfaction from collectors, including notable praise for prompt restocks, pre-orders, and thoughtful extras or gifts. Overall, customers highlight proactive support, dependable delivery, and a broad, appealing catalog that keeps them returning for future purchases.

Reviews 1, 2, 3 and 4 stars

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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/12/2020
Easy to use. Minor drawback with relay selection
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/12/2020
I ordered an item with express home delivery and the deliveryman postponed the delivery 3 times without any reason. I finally had to fall back on a relay point. I'm not satisfied with the delivery service (DPD).
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/12/2020
Product conforms, in good condition and well packaged. Express delivery chosen but parcel delivered late (Monday instead of the previous Thursday).
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 02/12/2020
The box arrived damaged. Knowing that this is for a collection the box has a lot of importance I am disappointed.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/12/2020
No doubt I was expecting better from the figurine, the delivery is perfect, as is the information about it, an excellent point. BUT, 20 euros for a figurine that's almost 2 times smaller than a pop, that's insulting.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 27/11/2020
Order arrived quickly and parcel well protected
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/12/2020
Correct, fast, but the box was a bit damaged. Hence my 4/5.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 03/12/2020
I have not received my order.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 01/12/2020
Perfect site
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 03/12/2020
Parcel in a box completely dishevelled half-opened it is a shame
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Response from Mangatori
Hello, Before leaving us a review, why didn't you contact our support team? We're very responsive, and we'll listen to you if you have any problems. Sincerely, The Mangatori team
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 29/11/2020
Good contact but order not yet received
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 13/11/2020
Perfect, fast...just the order form in view on the parcel, nothing better to spoil the Christmas surprise.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 27/11/2020
Fast shipment, reasonable price, lacks communication a little light too bad.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 02/12/2020
I'm very disappointed with the delivery as I took the express delivery option but the delivery man seemed unprofessional. He called me at 8.47pm on a Friday evening because he couldn't find my address and indeed he was in the wrong village. I waited for him to come but he never did. I got my parcel on Wednesday from my neighbor! I don't understand why I was given a code then? The deliveryman didn't even call to tell me that he was finally delivering my parcel. It's a real shame.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/12/2020
Satisfied with the order tracking of the package every day since the order i
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 28/11/2020
Nothing to say about the site itself. The order was dispatched quickly. However, I was very unhappy with the delivery because I received a parcel that was completely torn, the boxes of the figurines I ordered were completely damaged (a pity because they were Christmas presents...) and the order form was hanging on the top of the parcel so it was there for everyone to see... So I'm very happy with the site but very unhappy with the delivery, which is a shame.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/10/2020
Little information on the status of the pre-order, but otherwise niquel
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 27/11/2020
Order estimated on December 1st and received on December 5th.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 31/10/2020
Very good site, with lots of choice, I had a few delivery problems because of Covid and a broken figurine on arrival at their premises replaced directly by another figurine of my choice.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 27/11/2020
the package arrived with a lot of damage, and the items inside were also damaged.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/11/2020
The figurines are perfect, always in good condition, good quality, fast shipping! I could have put 5 stars on it, but I'm still disappointed to have to pay so much with customs in Overseas France, even if in the end I still come out ahead in terms of quality and price.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 07/11/2020
CLEAR!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 19/11/2020
Very good, fast delivery and well-protected box. On the other hand I had not understood that the product would be sent long after the purchase, it was not marked clearly enough, but apart from that nothing to complain about! I'll be back
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/09/2020
There were no problems whatsoever with site navigation, tracking, etc. What's more, the product was very well packaged and protected, and the service provided is superb and almost beyond reproach. The only downside was the huge delay in delivery, almost a month and a half after the original estimated date, but this was due to the health crisis.
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Response from Mangatori
Dear customer, Thank you for your feedback. We are pleased to hear that the service was generally satisfactory.
Even if the health crisis has had a negative impact on product supply, we do our utmost to offer the best possible customer service. Sincerely, The Mangatori team
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 20/11/2020
Simple, fast and effective! All is said.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/11/2020
fast delivery
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 18/11/2020
I received my order on time but one of the boxes was damaged.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 06/11/2020
Product damaged during delivery
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 08/11/2020
I DID NOT RECEIVE MY ORDER!
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Response from Mangatori
Hello, Why didn't you contact us directly, instead of leaving us a negative review? Our team would have done everything necessary to find out where your parcel is. In addition, this is your second order on our site. By looking at the tracking your package will be delivered today. We are sorry for this delay, unfortunately La Poste has experienced a busy period on their network. Our team remains at your disposal, in case of concern. Sincerely, The Mangatori team
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/11/2020
Beautiful figurines and I received my order very quickly.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/11/2020
All is ok
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 08/11/2020
Still nothing received, in my case.
Big delay, then no idea if it's mangatori or the post office.
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Response from Mangatori
Hello, We are very sorry that your parcel has been delayed. Unfortunately, La Poste has been experiencing a very busy period, delaying the entire network. Please do not hesitate to contact our team before leaving a negative comment. Sincerely, The Mangatori team
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/11/2020
Received quickly and very well packaged. Too bad the figure has a hole on the hair but I think it's due to the manufacturing process.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/11/2020
Perfect
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/10/2020
No problems with pre-orders, parcel well protected
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/11/2020
Fast and in good condition for the figurine, but the box was completely crushed.
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Response from Mangatori
Hello, thank you for your feedback. Our logistics team does its best to process orders quickly while offering the best possible packaging, which is why your products are intact, despite the condition of your box, which was probably damaged by the carrier. Please be assured that our team remains at your disposal for any further information. Sincerely, The Mangatori team
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 30/10/2020
Very good, but the parcel is not protected enough... one of the figurines had So carton complément défoncé... it's a shame
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 05/08/2020
Very bad, I never received my order and when I write on the site to know where my order is and well I never got any return.
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Response from Mangatori
Dear customer, We have responded to your request. The carrier came several times to drop off the package, but it seems that there was no one to pick it up. So the parcel was eventually returned to us. We offered to reship your parcel, but we have had no response from you. To date, your order is still awaiting reshipment or cancellation. Sincerely, The Mangatori team
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 29/09/2020
Very ergonomic site. It's just a shame that there were major delivery problems. I received my order a week after the planned date, but the site bounced back well to offer me faster delivery.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/10/2020
Protection a bit tight for 6.90 for postage but apart from that the parcel arrived quickly.
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