Customer reviews of Mangatori

4,7 /5

Based on 2 577 published reviews

5 2 162 84% 4 240 9% 3 62 2% 2 34 1% 1 79 3%

Summary of reviews

Mangatori delivers a consistently smooth experience with fast and careful shipping, on-time deliveries, and well-packaged items that arrive in good condition. Customers repeatedly mention reliable service and prompt communication from staff, with many noting exact adherence to descriptions and well-protected packaging for fragile items. The store also shines in product variety and strong satisfaction from collectors, including notable praise for prompt restocks, pre-orders, and thoughtful extras or gifts. Overall, customers highlight proactive support, dependable delivery, and a broad, appealing catalog that keeps them returning for future purchases.

Reviews 1, 2, 3 and 4 stars

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Acheteur Vérifié

Published on 02/10/2020 à 18h13 following a purchase from 27/09/2020

Order received quickly, only negative point, the shipping box was a little tight so one of my two ordered items had its box damaged.

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Acheteur Vérifié

Published on 23/09/2020 à 23h12 following a purchase from 17/07/2020

I had to call customer service several times to get my order.

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Acheteur Vérifié

Published on 21/09/2020 à 14h09 following a purchase from 05/09/2020

product shipment a little long

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Acheteur Vérifié

Published on 16/09/2020 à 07h58 following a purchase from 02/09/2020

I ordered a new myth cloth and I received another one, so it's not the right product, the box is scratched and corroded, and it's not in blister pack. So I don't recommend it. Even if the customer service remains attentive. 2 orders 2 bad surprises

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Response from Mangatori Published on 27/09/2020

Hello, We are very sorry for this inconvenience. Since our move, we have had a lot of logistical problems. All will be resolved soon. Sincerely, The Mangatori team

Acheteur Vérifié

Published on 13/09/2020 à 14h57 following a purchase from 27/08/2020

Delivery errors, late replies, very disappointed, too bad I thought this site was serious.

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Response from Mangatori Published on 27/09/2020

Hello, Since our move we've had a number of logistical problems. Our teams are working hard to provide the best possible service despite the various problems. We are doing our utmost to resolve these issues as quickly as possible. Sincerely, The Mangatori team

Acheteur Vérifié

Published on 08/09/2020 à 09h14 following a purchase from 30/08/2020

Site rich in articles but navigation not very fluid. Preparation of the order rather fast but the follow-up of the delivery is catastrophic with delay of delivery. To be reviewed

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Acheteur Vérifié

Published on 31/08/2020 à 17h32 following a purchase from 25/08/2020

Item received broken

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Response from Mangatori Published on 01/09/2020

Hello, We are sincerely sorry that you have received a broken product. If you had come back to us, we would have made sure to compensate you. Our team will come back to you to solve this problem.
Sincerely, The Mangatori team

Acheteur Vérifié

Published on 14/08/2020 à 18h07 following a purchase from 10/08/2020

Very good delivery times, reasonable price for a delivery, but box damaged on arrival. Avoid stuffing products into a box that's too small, or use the right amount of protection, without compressing the items like crazy. It's a shame, because the rest of the service is excellent.

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Acheteur Vérifié

Published on 30/07/2020 à 19h00 following a purchase from 25/07/2020

I ordered 7 cm figurines which arrived smaller than advertised. I have no complaints about the delivery and the figurine model.

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Acheteur Vérifié

Published on 19/07/2020 à 18h45 following a purchase from 15/07/2020

Nothing to say.

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Acheteur Vérifié

Published on 09/07/2020 à 15h37 following a purchase from 06/07/2020

Fine

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Acheteur Vérifié

Published on 26/06/2020 à 21h38 following a purchase from 31/05/2020

Fast delivery, well packaged, happy with my order, perfect product.

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Acheteur Vérifié

Published on 17/06/2020 à 16h30 following a purchase from 08/06/2020

I have placed several orders on the site, but I forgot to include a figurine in my parcel, which was fortunately sent to me in another order. What I regret is that for several orders and hundreds of euros, there is no small gift (key ring etc...) like other sellers on other sites.

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Acheteur Vérifié

Published on 14/06/2020 à 11h35 following a purchase from 09/06/2020

Simple and clear: just what I like!

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Acheteur Vérifié

Published on 13/06/2020 à 06h52 following a purchase from 02/06/2020

Fine

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Acheteur Vérifié

Published on 11/06/2020 à 18h58 following a purchase from 06/06/2020

The order arrived a day or so late, but nothing serious. The figurine is really perfect and of very good quality, I recommend it!

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Response from Mangatori Published on 11/06/2020

Thank you for your feedback.
Unfortunately the services of La Poste are under water following the deconfinement. Please be assured that they are doing their utmost to provide the best possible delivery service. The Mangatori team

Acheteur Vérifié

Published on 01/06/2020 à 19h53 following a purchase from 15/04/2020

They respond very quickly and are very accommodating (product exchanged as I initially ordered a pre-order item).

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Acheteur Vérifié

Published on 31/05/2020 à 01h13 following a purchase from 24/05/2020

Satisfactory first delivery. And fast.

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Acheteur Vérifié

Published on 27/05/2020 à 21h30 following a purchase from 17/05/2020

Very well designed site, it's easy to navigate and find what you're looking for quickly. Very satisfied with the communications I received after ordering, my products were shipped extremely quickly, it took a few extra days to receive them but that's not due to Mangatori. I'm giving it 4 stars because I asked customer service a question about another order and I still haven't received an answer... but that's probably because I'm too impatient, and overall I'm very satisfied.

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Acheteur Vérifié

Published on 27/05/2020 à 08h09 following a purchase from 15/05/2020

I received my figurines in good condition very happy with my purchase just I could notice that the boxes were a little damaged but the main thing is that the figurines are intact.

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Acheteur Vérifié

Published on 26/05/2020 à 19h21 following a purchase from 13/05/2020

I was to be delivered on May 15 for a birthday and missed I ordered on purpose on your site because it was colissimo 48h and I paid for it!

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Response from Mangatori Published on 27/05/2020

Hello, We are very sorry that your order could not be delivered on time. In these special and complicated times, some parcels take longer to arrive. Delivering as quickly as possible and in the best possible conditions are at the heart of our concerns. That's why all our orders are dispatched the same day before 11am.
Sincerely, COSTA Alexandre from Mangatori

Acheteur Vérifié

Published on 23/05/2020 à 22h44 following a purchase from 16/05/2020

No parcel received very bad experience my son has no birthday present.

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Response from Mangatori Published on 25/05/2020

Hello, We haven't had time to reply to your e-mail, and you've given us a negative review. We'll try to solve your problem as soon as possible. We will do our best to solve your problem as soon as possible. Sincerely, The mangatori team

Acheteur Vérifié

Published on 22/05/2020 à 22h09 following a purchase from 16/05/2020