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C
Rating: 1 out of 5
Very little response from customer service and very little information regarding the order.
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Customer reviews of Mangatori
Trust Attestation
4,7
/5
Overall rating: 4,7 out of 5
Based on 2 577 published reviews
Summary of reviews
Mangatori delivers a consistently smooth experience with fast and careful shipping, on-time deliveries, and well-packaged items that arrive in good condition. Customers repeatedly mention reliable service and prompt communication from staff, with many noting exact adherence to descriptions and well-protected packaging for fragile items. The store also shines in product variety and strong satisfaction from collectors, including notable praise for prompt restocks, pre-orders, and thoughtful extras or gifts. Overall, customers highlight proactive support, dependable delivery, and a broad, appealing catalog that keeps them returning for future purchases.
Reviews 1, 2, 3 and 5 stars
Reset filtersC
Rating: 5 out of 5
Reception compliant with effective follow-up. Very satisfied with this first order.
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M
Rating: 2 out of 5
First order placed and first disappointment. Order of three figurines indicated as in stock and deliverable within 48 hours. Order placed on 26/05 and expected reception on 28 or 29/05, however on 29/05 the status of the order was still processing. Sent an email on 29/05 because contacting by phone was impossible since my order number did not exist and received an email the same day saying that my request has been recorded and will be processed quickly and that they will contact me to find a solution. On 02/06 received an email asking me to wait, that my order is being prepared and will soon be shipped. On 05/06, a new email indicating that my order has been shipped. Collected a package with 2 figurines out of 3 on 10/05 while the order and package details indicated everything should be there. Checked the website and no information stating one figurine was missing. Called the number indicated on the site and was told there is a longer supply delay for one of the figurines and they decided to send the 2 figurines in stock. However, I should have received an email informing me of this which never went out, confirmed by the person on the phone. Today I am therefore waiting for my 3rd figurine, as I chose to maintain the order for it rather than a refund.
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P
Rating: 5 out of 5
Impeccable package in good condition!
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K
Rating: 1 out of 5
Delivery time not at all in line with the delivery forecast when purchasing the item... + 2 weeks... Totally vague responses from the operators who hide behind the logistics point which is apparently understaffed... Final point during delivery at the pickup point, the package was sent without my contact details so it was impossible to pick it up, I had to wait for the delivery person for 2 hours in front of the pickup point because they were going to take it back to the sender, potentially leading to an additional month of waiting... First and last experience on this site.
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Response from Mangatori
Hello,
We are sorry to hear that your experience with our service did not meet your expectations.
The longer than expected delivery time and the difficulties encountered during delivery are related to logistical constraints, notably a temporary understaffing in our warehouse. We understand how frustrating this must have been for you.
Regarding the error with the delivery details, we sincerely apologize. However, it is your responsibility to ensure that the details provided during the order are correct. On our side, we do not modify any address once the order has been transferred to the carrier, who then becomes fully responsible.
We also find it important to clarify that our customer service has been very available and that we have contacted Chronopost several times to obtain the necessary code, which you indicate you never received.
We take your comments very seriously and are actively working to improve our organization to avoid this kind of problem in the future.
Thank you for your understanding,
The 1001Hobbies team
We are sorry to hear that your experience with our service did not meet your expectations.
The longer than expected delivery time and the difficulties encountered during delivery are related to logistical constraints, notably a temporary understaffing in our warehouse. We understand how frustrating this must have been for you.
Regarding the error with the delivery details, we sincerely apologize. However, it is your responsibility to ensure that the details provided during the order are correct. On our side, we do not modify any address once the order has been transferred to the carrier, who then becomes fully responsible.
We also find it important to clarify that our customer service has been very available and that we have contacted Chronopost several times to obtain the necessary code, which you indicate you never received.
We take your comments very seriously and are actively working to improve our organization to avoid this kind of problem in the future.
Thank you for your understanding,
The 1001Hobbies team
K
Rating: 5 out of 5
Well, it didn't go very clearly at first but no worries in itself
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A
Rating: 5 out of 5
The order took a little time to be shipped, but otherwise everything was perfect!
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P
Rating: 5 out of 5
Beautiful miniature of a tank.
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M
Rating: 1 out of 5
I did not receive what I ordered and no response from the company....
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Response from Mangatori
Hello,
We are sorry to hear that you did not receive the correct product, and we sincerely apologize for this inconvenience.
Our customer service is at your disposal to resolve this situation. Please do not hesitate to contact us at [email protected], providing your order number, so that we can correct this as soon as possible.
Thank you for your patience and understanding.
Best regards,
The Mangatori team
We are sorry to hear that you did not receive the correct product, and we sincerely apologize for this inconvenience.
Our customer service is at your disposal to resolve this situation. Please do not hesitate to contact us at [email protected], providing your order number, so that we can correct this as soon as possible.
Thank you for your patience and understanding.
Best regards,
The Mangatori team
M
Rating: 5 out of 5
Perfect, there was a small issue but your team quickly resolved it and the refund for the gift wrap was processed. The figurine was greatly appreciated for my son's friend's birthday.
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E
Rating: 5 out of 5
the order is in accordance with what I requested and well delivered
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S
Rating: 5 out of 5
Very well
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S
Rating: 5 out of 5
Products received quickly. Satisfied.
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L
Rating: 5 out of 5
Top products, great packaging!
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C
Rating: 5 out of 5
Fast and careful shipping.
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M
Rating: 3 out of 5
Very long waiting time for delivery
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D
Rating: 5 out of 5
Nothing to say, everything went well and the figurines are in good condition!
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S
Rating: 3 out of 5
Waited too long for the package, I received it after 3 months
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F
Rating: 5 out of 5
Well-built site with a lot of choices. Order tracking is fine! Just be careful with the payment. Indeed, I wanted to pay for my order in 4 installments via Paypal but everything was charged in one go.
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A
Rating: 5 out of 5
New purchase of several mangas. One volume arrived damaged in the lot, customer service offered me an exchange immediately. Nothing to say.
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I
Rating: 5 out of 5
Fast and careful shipping, products conform to the description
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R
Rating: 1 out of 5
Hello, I had sent a message regarding an order for which I never received a response. After a while, I checked and realized that it had been canceled and then refunded without further information, even though it was a pre-order. I find this unprofessional. Best regards.
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Response from Mangatori
Hello Mr. Tallone,
Thank you for taking the time to leave this comment.
We regret to inform you that we were unfortunately unable to obtain this product. Following your email dated 20/03/2025, we immediately contacted our supplier, who confirmed its unavailability.
To avoid any further waiting, we took the initiative to process the refund as soon as we received this confirmation.
We thank you for your understanding and remain at your disposal for any further questions.
Best regards,
Mangatori.fr
Thank you for taking the time to leave this comment.
We regret to inform you that we were unfortunately unable to obtain this product. Following your email dated 20/03/2025, we immediately contacted our supplier, who confirmed its unavailability.
To avoid any further waiting, we took the initiative to process the refund as soon as we received this confirmation.
We thank you for your understanding and remain at your disposal for any further questions.
Best regards,
Mangatori.fr
D
Rating: 5 out of 5
Fast delivery, everything is great.
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A
Rating: 1 out of 5
The book and the figurine are great, but the delivery was very excessive; it shouldn't take two months to send a package..
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Response from Mangatori
Hello Mr. Lecomte,
Thank you for your message.
We would like to inform you that we encountered a stock issue regarding the following two products: One Piece Straw Hat Pirates notebook and One Piece Dxf Grandline Lady Wanokuni Vol.9 Carrot 16cm W100. Indeed, our supplier did not deliver enough products to satisfy all orders.
In order not to cancel your order, we immediately reordered from our supplier and shipped the items as soon as they were received.
We thank you for your patience and understanding, and remain at your disposal for any further questions.
We wish you an excellent day.
Best regards,
Mangatori.fr
Thank you for your message.
We would like to inform you that we encountered a stock issue regarding the following two products: One Piece Straw Hat Pirates notebook and One Piece Dxf Grandline Lady Wanokuni Vol.9 Carrot 16cm W100. Indeed, our supplier did not deliver enough products to satisfy all orders.
In order not to cancel your order, we immediately reordered from our supplier and shipped the items as soon as they were received.
We thank you for your patience and understanding, and remain at your disposal for any further questions.
We wish you an excellent day.
Best regards,
Mangatori.fr
M
Rating: 1 out of 5
I do not have the entirety of the product and with a 2-month delay.
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Response from Mangatori
Hello Mrs. LE BIHAN,
Thank you for your message.
We would like to inform you that we encountered a stock issue regarding the following two products: Fire Force Volume 34 (collector's sleeve). Indeed, our supplier did not deliver enough products to satisfy all orders.
In order not to cancel your order, we immediately reordered from our supplier and shipped the items as soon as they were received.
Additionally, you mentioned that you do not have the entirety of your order. Could you please contact customer service to understand what is happening?
We remain at your disposal for any further questions.
We wish you an excellent day.
Best regards,
Thank you for your message.
We would like to inform you that we encountered a stock issue regarding the following two products: Fire Force Volume 34 (collector's sleeve). Indeed, our supplier did not deliver enough products to satisfy all orders.
In order not to cancel your order, we immediately reordered from our supplier and shipped the items as soon as they were received.
Additionally, you mentioned that you do not have the entirety of your order. Could you please contact customer service to understand what is happening?
We remain at your disposal for any further questions.
We wish you an excellent day.
Best regards,
J
Rating: 5 out of 5
Fast and accurate shipping
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M
Rating: 5 out of 5
It took ages for the order to be delivered, but the quality and product were perfect!
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T
Rating: 5 out of 5
I must admit I was a bit puzzled before ordering from the Mangatori site, but I gave them a try and I'm not at all disappointed! The parcel arrived as I was told on the right date and the figurine was in perfect condition. The only downside was that I ordered a 300€ figurine and it was marked everywhere on the site that delivery was free for orders over 100€. I only had to pay 5€, which was a shame but not too bad, I can recommend it!
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B
Rating: 5 out of 5
A misunderstanding on the product availability display led to a complaint on my part. The response was quick and clear. A commercial gesture was made on the delivery in two times. I have received my products as agreed and compliant I am satisfied thank you.
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N
Rating: 5 out of 5
very good, I recommend
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Response from Mangatori
Thank you very much for your recommendation! We are delighted that you are satisfied. See you soon for a new order!
M
Rating: 5 out of 5
Everything conforms
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Response from Mangatori
Thank you for your feedback! We're delighted that everything is in line with your expectations. See you soon!
E
Rating: 5 out of 5
Very good Fast delivery and well protected Perfect
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Response from Mangatori
Thank you for your positive feedback! We are delighted that the shipment was fast and well protected. See you soon for another perfect order!
B
Rating: 2 out of 5
I haven't received it yet, so the rating may change after I receive the order. Convenient and easy to navigate, search and order. However, it's certainly not an essential purchase, but it could have been a gift. so with a deadline. A deadline isn't bad. It's annoying when a product is listed as available when in fact it isn't, but that can happen to any retailer. On the other hand, I ordered three products on February 6, all of which were"available". I gave up on a fourth precisely because it wasn't available right away, and shipping is grouped together (it's very good to specify this during the purchase process, by the way). On the other hand, today is February 21. So it's been a fortnight since my order was specially ordered from the suppliers for me, and it's about to arrive at the warehouse. Except that I've noticed that in the meantime, all three products on the site remain identified as "available". When an order is placed and you realize that you're out of stock, all you have to do is indicate this on the products at the same time as you place the order with the suppliers. Honesty and transparency give customers confidence. Right now, I'm not sure I'd buy a gift from you if I had to receive it by such and such a date. We'll see what happens next :)
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Response from Mangatori
Hello, Thank you for your detailed feedback and for your patience. We fully understand your frustration with this situation. Indeed, you ordered three products on February 6, all of which were listed as "available". We regret that some of them took longer than expected to reach our warehouse. It is important to specify that there are two notions on our site: "Product available": available on our site, but to be ordered from our supplier. "Product available, dispatched today": indicates that the product is in stock in our logistics warehouse and can be dispatched within 3 days. We do our best to ensure transparency of information, but it may happen that certain products are temporarily out of stock without this being updated immediately. We apologize for this inconvenience and for not being able to meet your expectations within the desired timeframe. As a commercial measure, we have decided to split your order. You will first receive the items that are available, and then those that have yet to arrive from our supplier. We are making every effort to improve our communication on real-time stock levels. We thank you for your understanding and remain at your disposal for any questions or follow-up. We hope that your experience will be more satisfactory. Sincerely, 1001hobbies
X
Rating: 5 out of 5
Package delivered without breakage, nothing to complain about
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Response from Mangatori
Thank you for your return! We're delighted that your parcel arrived in perfect condition. See you soon for a new order!
E
Rating: 1 out of 5
I placed an order dated 11/12/2024. To this day I still have not received my item. I have sent a message to which I have never received a reply. I would like a refund as soon as possible
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Response from Mangatori
Hello Madam, We regret your opinion and apologize for the delay in processing this order. We would like to inform you that this product is still on pre-order, as indicated in your order confirmation. Pre-ordering is a service that allows you to purchase your copy in advance and receive it as soon as it becomes available. Please note that the release date displayed on our site is communicated by the manufacturer and may be modified without notice in the event of production delays. Unfortunately, we cannot be held responsible for any such changes. As these products are often available in limited quantities, pre-ordering is the best way to guarantee that you will receive the item as soon as it is released. We thank you for your understanding and remain at your disposal should you have any questions. Sincerely, 1001hobbies
J
Rating: 5 out of 5
Very clear and easy to use
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Response from Mangatori
Thank you for your feedback! We're delighted that our site was clear and easy to use. See you soon for new orders!
B
Rating: 5 out of 5
Fast, clean delivery :D
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Response from Mangatori
Thank you for your feedback! We are delighted that the delivery was quick and careful. See you soon for a new order!
T
Rating: 5 out of 5
At the top
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Response from Mangatori
Thank you so much! See you soon for another top-notch order!
F
Rating: 5 out of 5
My order was perfectly processed, fast shipping, I recommend
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Response from Mangatori
Thank you for your feedback! We're delighted that your order was processed perfectly and shipped quickly. Your recommendation means a lot to us! See you soon for new orders!