Mangatori delivers a consistently smooth experience with fast and careful shipping, on-time deliveries, and well-packaged items that arrive in good condition. Customers repeatedly mention reliable service and prompt communication from staff, with many noting exact adherence to descriptions and well-protected packaging for fragile items. The store also shines in product variety and strong satisfaction from collectors, including notable praise for prompt restocks, pre-orders, and thoughtful extras or gifts. Overall, customers highlight proactive support, dependable delivery, and a broad, appealing catalog that keeps them returning for future purchases.
Nothing to say about the site itself. The order was dispatched quickly. However, I was very unhappy with the delivery because I received a parcel that was completely torn, the boxes of the figurines I ordered were completely damaged (a pity because they were Christmas presents...) and the order form was hanging on the top of the parcel so it was there for everyone to see... So I'm very happy with the site but very unhappy with the delivery, which is a shame.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 27/11/2020
Order estimated on December 1st and received on December 5th.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 27/11/2020
the package arrived with a lot of damage, and the items inside were also damaged.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 18/11/2020
I received my order on time but one of the boxes was damaged.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 06/11/2020
Product damaged during delivery
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 08/11/2020
I DID NOT RECEIVE MY ORDER!
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Response from Mangatori
Hello, Why didn't you contact us directly, instead of leaving us a negative review? Our team would have done everything necessary to find out where your parcel is. In addition, this is your second order on our site. By looking at the tracking your package will be delivered today. We are sorry for this delay, unfortunately La Poste has experienced a busy period on their network. Our team remains at your disposal, in case of concern. Sincerely, The Mangatori team
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 08/11/2020
Still nothing received, in my case.
Big delay, then no idea if it's mangatori or the post office.
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Response from Mangatori
Hello, We are very sorry that your parcel has been delayed. Unfortunately, La Poste has been experiencing a very busy period, delaying the entire network. Please do not hesitate to contact our team before leaving a negative comment. Sincerely, The Mangatori team
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 05/08/2020
Very bad, I never received my order and when I write on the site to know where my order is and well I never got any return.
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Response from Mangatori
Dear customer, We have responded to your request. The carrier came several times to drop off the package, but it seems that there was no one to pick it up. So the parcel was eventually returned to us. We offered to reship your parcel, but we have had no response from you. To date, your order is still awaiting reshipment or cancellation. Sincerely, The Mangatori team
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 17/07/2020
I had to call customer service several times to get my order.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 05/09/2020
product shipment a little long
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 02/09/2020
I ordered a new myth cloth and I received another one, so it's not the right product, the box is scratched and corroded, and it's not in blister pack. So I don't recommend it. Even if the customer service remains attentive. 2 orders 2 bad surprises
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Response from Mangatori
Hello, We are very sorry for this inconvenience. Since our move, we have had a lot of logistical problems. All will be resolved soon. Sincerely, The Mangatori team
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 27/08/2020
Delivery errors, late replies, very disappointed, too bad I thought this site was serious.
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Response from Mangatori
Hello, Since our move we've had a number of logistical problems. Our teams are working hard to provide the best possible service despite the various problems. We are doing our utmost to resolve these issues as quickly as possible. Sincerely, The Mangatori team
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 30/08/2020
Site rich in articles but navigation not very fluid. Preparation of the order rather fast but the follow-up of the delivery is catastrophic with delay of delivery. To be reviewed
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 25/08/2020
Item received broken
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Response from Mangatori
Hello, We are sincerely sorry that you have received a broken product. If you had come back to us, we would have made sure to compensate you. Our team will come back to you to solve this problem.
Sincerely, The Mangatori team
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 10/08/2020
Very good delivery times, reasonable price for a delivery, but box damaged on arrival. Avoid stuffing products into a box that's too small, or use the right amount of protection, without compressing the items like crazy. It's a shame, because the rest of the service is excellent.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 25/07/2020
I ordered 7 cm figurines which arrived smaller than advertised. I have no complaints about the delivery and the figurine model.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 08/06/2020
I have placed several orders on the site, but I forgot to include a figurine in my parcel, which was fortunately sent to me in another order. What I regret is that for several orders and hundreds of euros, there is no small gift (key ring etc...) like other sellers on other sites.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 13/05/2020
I was to be delivered on May 15 for a birthday and missed I ordered on purpose on your site because it was colissimo 48h and I paid for it!
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Response from Mangatori
Hello, We are very sorry that your order could not be delivered on time. In these special and complicated times, some parcels take longer to arrive. Delivering as quickly as possible and in the best possible conditions are at the heart of our concerns. That's why all our orders are dispatched the same day before 11am.
Sincerely, COSTA Alexandre from Mangatori
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 16/05/2020
No parcel received very bad experience my son has no birthday present.
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Response from Mangatori
Hello, We haven't had time to reply to your e-mail, and you've given us a negative review. We'll try to solve your problem as soon as possible. We will do our best to solve your problem as soon as possible. Sincerely, The mangatori team
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 02/02/2020
Secure and tracked delivery, but very long!
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 03/02/2020
Pay 26 euros in total for a figurine worth 13 in store bah ... I tell you it hurts the hindquarters. Plus my parcel was FREE SERVICE at Auchan, which means that the first pecno to pass by could have helped himself, which is really nonsense...
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Response from Mangatori
Hello, You have paid a total of 21.80€ and not 26€. Including €4.90 for shipping. Our prices are market prices for most of the products in our catalog. Concerning the self-service relay, it is the relay that is responsible for their organization.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 28/11/2019
Order arrived in perfect condition at the relay point. However, there was a big problem with the tracking of the parcel. I received an email telling me that the order had been prepared, then nothing. Worried after 10 days, I decided not to go and see the relay point. The parcel was available and I only had 4 days left to collect it. Otherwise, the figurine is perfectly packaged and in perfect condition. Just delivery problems.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 02/12/2019
Delay in delivery, not directly informed; finally I was able to change the shipping address and Mangatori did what was necessary; thank you!
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 30/11/2019
Several days late because Mangatori had forgotten to include the invoice for the unwinding...so the Christmas present arrived after Christmas, which is a shame when you order 3 weeks in advance.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 16/12/2019
Figurine too small and not too similar to the image shown on the site. Fast delivery but a bit expensive as the figurine could have been put in a bubble envelope.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 30/11/2019
order conformed but delivered 3 weeks late by Mondial Relay, the reviews of this delivery company are appalling in the Languedoc region, to be avoided.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 01/12/2019
Very good delivery time, but too many advertising mails received
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 07/12/2019
Prices remain high
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 29/11/2019
One of the boxes I received arrived damaged, despite the cardboard packaging which has nothing and no communication with the seller (request for information on the total to pay for a grouped shipment); whereas on this site it says free shipping for 60euros in Mondial Relay. Too bad I would have bought another figurine in that case.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 17/11/2019
I ordered a parcel to be delivered to my address, but it was sent to a relay point without me being informed. However, I received an SMS telling me that the parcel had arrived.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 21/10/2019
Mangatori has the best prices on certain products, which is very cool. My order was received on time, the only problem being that the boxes of figurines are all damaged.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 04/09/2019
arrive super fast
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 03/09/2019
Interesting mangatori site. mangatori products on eBay, no details on sizes.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 07/07/2019
I received my parcel torn with a broken figurine box.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 26/06/2019
It's been a month and a half since I ordered, I claimed, I followed the procedure, I have no answer and no figurine and 50€ less! What a service!
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 19/07/2019
First order on the site and the parcel delivered was completely torn and open. Photo and email sent to the site which disclaims any responsibility and barely apologized. On the face of it, there was nothing wrong with the order. It was a gift and my friend didn't mention any problem with the figurine. In any case, I won't be ordering from this site again.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 24/07/2019
This is my 1st order from Mangatori and I wouldn't classify it as one of my most trusted sites. I ordered 2 figurines and one of them arrived with a corner of its box completely dented (not because of transport, as the package was unharmed and protected inside as it should have been). The seller therefore knowingly put a damaged box in my parcel, which I find shameful.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 05/05/2019
Very long lead times
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 13/06/2019
Order arrived 3 days after the expected date, no response from customer service and on top of that the pop was badly painted, too bad I can't put zero stars on it.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 06/05/2019
Parcel received completely destroyed, fortunately the boxes of my figurines were a little touched but not much.
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