Mangatori delivers a consistently smooth experience with fast and careful shipping, on-time deliveries, and well-packaged items that arrive in good condition. Customers repeatedly mention reliable service and prompt communication from staff, with many noting exact adherence to descriptions and well-protected packaging for fragile items. The store also shines in product variety and strong satisfaction from collectors, including notable praise for prompt restocks, pre-orders, and thoughtful extras or gifts. Overall, customers highlight proactive support, dependable delivery, and a broad, appealing catalog that keeps them returning for future purchases.
The 3 mangas arrived safely and were in impeccable condition. A little long in coming, hence the missing star, but perfection doesn't exist, as they say. I'll trust Mangatori again if need be.
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Response from Mangatori
Thank you for your honest feedback! We're delighted that your mangas arrived in perfect condition! We apologize for the delay and are doing our best to improve it. Your trust is important to us, so see you soon at Mangatori for your next orders!
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Yves Q.
Rating: 4 out of 5
following a purchase from 12/10/2024
Serious and professional. Reasonable delivery time
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Response from Mangatori
Thank you for your feedback! We're delighted to hear that you found our services to be reliable, professional and timely. Your satisfaction is our priority! Don't hesitate to come back for future purchases. See you soon!
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Camille B.
Rating: 4 out of 5
following a purchase from 26/09/2024
Delivery time longer than indicated but customer service very responsive and pleasant so I recommend!
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Response from Mangatori
Thank you for sharing your experience! We're sorry to hear that delivery times were longer than expected, but we're delighted that our customer service was able to respond to your needs in a responsive and pleasant manner. Your recommendation means a lot to us! Thank you for your understanding and support. Please come back again for future purchases. We hope to see you soon!
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Samir T.
Rating: 1 out of 5
following a purchase from 21/09/2024
I bought a figurine from them! An experience I'll never repeat...
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Response from Mangatori
We are very sorry to hear that your experience did not live up to your expectations. Your satisfaction is very important to us, and we would like to understand what went wrong so that we can improve. Please do not hesitate to contact us directly to discuss your situation. Thank you for your feedback.
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Killiann L.
Rating: 1 out of 5
following a purchase from 23/05/2024
I paid extra for delivery to get my order faster but it arrived on time. I still haven't received a refund and it's been over 3 months.
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Response from Mangatori
Thank you for sharing your experience with us. We're sorry to hear that your order didn't arrive any faster despite paying the additional shipping charges, and we understand your frustration with the delayed refund. We encourage you to contact us directly at our customer service department so that we can resolve this situation quickly. Your satisfaction is our priority, and we want to help you in any way we can. Thank you for your patience and understanding.
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'Jean' F.
Rating: 1 out of 5
following a purchase from 26/01/2024
No news of my parcel, no reply by email to customer service. I don't recommend and I'm still looking for a way to get my money back. Order placed on 26/01/2024
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Response from Mangatori
We sincerely apologize for the delay concerning your order placed on 26/01/2024. Your order is currently being shipped. If you have any questions or require assistance, please do not hesitate to contact us at [email protected]. Thank you for your understanding and patience!
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Caroline A.
Rating: 1 out of 5
following a purchase from 05/06/2024
I've bought this chopstick holder 2 times now, the first time the light broke after a week and I wanted to buy it again because I thought it was nice, and now I've received it broken in two.
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Response from Mangatori
We're sorry to hear that you've experienced problems with your chopstick holder. To help us solve the problem, please send us photos to [email protected]. We'll do our best to help you quickly!
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Geoffrey B.
Rating: 4 out of 5
following a purchase from 11/06/2024
Fast and compliant!
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Response from Mangatori
Thank you for your positive feedback! We are delighted to hear that your order was fast and met your expectations. Don't hesitate to come back to us for future purchases!
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Jo X.
Rating: 2 out of 5
following a purchase from 24/05/2024
Deplorable service: the site displays availabilities that they are unable to honor. What's more, if you end up phoning them, because you can't get a reply by other means, and because order tracking is very vague, you still have to fight to get your money back (incompetent employee, perhaps fraudulent practice?). When you end up getting your money back weeks later for an order they can't deliver, I find that very limiting. It's not far from a scam, in any case, a very bad experience.
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Response from Mangatori
We're sorry to hear that you've experienced difficulties with your order. It is never pleasant to have a bad experience, and we apologize for any inconvenience caused. We assure you that we are working hard to improve our service and respect posted availability. If you have not yet received your refund, or if you have any other concerns, we invite you to contact us directly at [email protected] or by phone at 0179736876. We aim to resolve your situation as quickly as possible. Thank you for your patience.
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Chloé B.
Rating: 1 out of 5
following a purchase from 18/06/2024
i didn't order anything ???
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Response from Mangatori
Could you please specify your request or comment? It would help us to better understand your situation and assist you as best we can. Thank you in advance!
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Damian L.
Rating: 1 out of 5
following a purchase from 17/06/2024
A disgrace, the employee or manager is totally casual and has no knowledge of what she is selling or her stock. What's more, the availability and sales descriptions are misleading.
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Response from Mangatori
We are very sorry to hear that your experience did not live up to your expectations. We take your feedback very seriously and want to improve our service. Your satisfaction is our priority and we are here to help you.
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Olivier M.
Rating: 1 out of 5
following a purchase from 25/05/2024
Twice I've had problems, twice I've written e-mails. Twice I've been completely ignored! Nobody answers, it's unbearable.
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Response from Mangatori
We are sorry to hear that you have not received a reply to your email. We may not have received your message. We invite you to contact us at [email protected] or by phone at 0179736876. We're here to help and answer all your questions!
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Thien Antoine H.
Rating: 1 out of 5
following a purchase from 07/06/2024
I still haven't received my order after 2 months of waiting.
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Response from Mangatori
We fully understand your frustration with the delay. Your order is for a pre-order, and we are working with our supplier to get information on the release date. We'll keep you informed as soon as we have any news. Thank you for your patience and understanding.
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Claude P.
Rating: 4 out of 5
following a purchase from 20/06/2024
Longer-than-expected delivery
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Response from Mangatori
Thank you for your feedback. We're sorry to hear that delivery took longer than expected. We do our best to meet deadlines, and we appreciate your patience. If you have any questions or need more information, please do not hesitate to contact us. Thank you for your understanding. Yours faithfully
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Roland P.
Rating: 4 out of 5
following a purchase from 02/07/2024
Well-detailed
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Response from Mangatori
Thank you for your feedback! We are pleased that the details were up to your expectations. We will do our utmost to provide you with a 5-star experience for your next order. We hope to see you soon!
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Thierry L.
Rating: 1 out of 5
following a purchase from 16/06/2024
Bad reception, article already served, lack of parts, no contact with the seller.
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Response from Mangatori
We are very sorry to hear about your experience. We have tried to contact you by telephone without success. In order for us to resolve this problem as quickly as possible, could you please send us photos of the items concerned to [email protected]? This will help us to better understand the situation and find an appropriate solution. We are committed to rectifying this situation and thank you for your patience and cooperation. Sincerely, The Mangatori Team
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E L.
Rating: 4 out of 5
following a purchase from 30/04/2024
An error on my initial order that was resolved by 1001Hobbies after-sales service. With a little patience I ended up with what I wanted.
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Georges P.
Rating: 4 out of 5
following a purchase from 14/04/2024
Delivery wasn't overnight, but it was as it should be. The item corresponds to its description, so all in all, I'm satisfied.
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Response from Mangatori
We're delighted to hear that, despite the slightly longer-than-expected delivery time, you're satisfied with the item and that it matches the description. Thank you and see you soon!
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Gaëtan M.
Rating: 4 out of 5
following a purchase from 22/03/2024
The box arrived slightly damaged, but the figurine is fine. The figurine, on the other hand, is in perfect condition. Perhaps the inner protection of the parcel could be reinforced a little more.
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Response from Mangatori
Thank you very much for your feedback on your order. We are sorry to hear that the box was slightly damaged on arrival. We take the protection of shipped items very seriously and will certainly be taking steps to further strengthen our packaging to avoid such incidents in the future. Your suggestion to strengthen the inner protection of the package will be forwarded to our logistics team for consideration and implementation. Thank you for informing us of this situation and for your valuable contribution to improving our services. Should you have any further questions or concerns, please do not hesitate to contact us at any time. Once again, thank you for your trust and support.
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Gaetan D.
Rating: 4 out of 5
following a purchase from 19/03/2024
Very well done website and very fast delivery, always on time.
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Hervé B.
Rating: 4 out of 5
following a purchase from 14/02/2024
Very good experience, parcel arrived on time even if I find it a bit long (over 2 weeks).
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Response from Mangatori
Dear customer, Mangatori thanks you for your feedback! We would like to stress that customer satisfaction is our top priority. Your comments and suggestions are therefore essential to us, and we take them very seriously! See you soon!
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Julie B.
Rating: 4 out of 5
following a purchase from 12/02/2024
Fast delivery
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Stelly S.
Rating: 1 out of 5
following a purchase from 26/01/2024
Delays too long, what a shame. And excessive shipping costs.
Found on another site. Delivered in 2 days and free of charge.
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Bastien L.
Rating: 4 out of 5
following a purchase from 24/01/2024
The site is clean and well done, the delivery is well notified and for the reception I will see when I receive.
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Bilal C.
Rating: 4 out of 5
following a purchase from 20/12/2023
There's a vast choice of figurines, it's nice to be able to find what you're looking for Delivery was super fast, I received it in less than two days Really great
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Nicolas C.
Rating: 4 out of 5
following a purchase from 08/12/2023
First order on this site, I was surprised by the speed only 12 days to receive my parcel during the Christmas period.parcel very well packed but small negative point only of the bubble wrap to protect the cardboard of the figurine and no cardboard around the packing. In conclusion, I highly recommend this site.
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Pauline T.
Rating: 1 out of 5
following a purchase from 10/12/2023
I tried to contact customer service several times because the order was validated without validation from the bank. To cancel the order I tried to contact them several times before they shipped it but I never got any feedback. I don't think I'll ever receive the parcel. This site is totally fraudulent and I'm going to inform the relevant authorities.
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Soul S.
Rating: 4 out of 5
following a purchase from 29/11/2023
Received 2 days later, no problem
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Fabienne T.
Rating: 4 out of 5
following a purchase from 02/12/2023
Everything went very well
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Liliane C.
Rating: 4 out of 5
following a purchase from 02/11/2023
Very easy and practical
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Jean-Louis D.
Rating: 4 out of 5
following a purchase from 25/10/2023
Clear, easy-to-use website Large selection of figurines at fair prices Good communication (one item in "restocking")
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Marie José P.
Rating: 4 out of 5
following a purchase from 27/09/2023
Satisfied with my package
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Nathalie O.
Rating: 4 out of 5
following a purchase from 13/09/2023
Order placed well Delivery time super Just a little expensive with shipping costs
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 30/07/2023
Order well received and fast. But no tracking and no signature required (given the price of figurines is abused and not very reassuring ...
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 28/07/2023
I'm buying your figurines for my son's birthday. He's a big fan of "one piece" . So I'm making him happy.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/07/2023
Happy with my purchase. The figurines are as presented on the site. The delivery time was respected but it's not easy to get a precise date on the site. That said, everything is fine. Thanks to you, I will recommend figurines again.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 26/06/2023
The site is pleasant, delivery takes too long and the customer service needs to be reviewed.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 24/06/2023
~The order was perfect, the only problem is that one of the runners is missing a part, so I can't assemble it. Would it be possible to do something?
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/06/2023
Package received on time, very nice figurine, well packaged. Thanks to the seller.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/06/2023
Top item, well packaged, fast delivery
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