Customer reviews of Mangatori

package slightly damaged on receipt, but otherwise very good product

I have to wait until I receive my purchase to confirm my impression of the order.

Order placed in December 2021, for pre-order delivery at the end of January 2022 and still not delivered...
No sign of life from customer service despite multiple emails ... No phone number to reach them directly.
I strongly advise against ordering from this site. To date, I've been cheated out of an order worth almost €100...

Order in October 2021 Coli still not free in July 22 Multiple attempts to contact without response No refund ... I keep hoping mdr

Order N° GHRPQEOCV placed on 26/01/2022: with a pre-ordered figurine that was supposed to arrive at the end of March and has never been received (it's 08/06/22). Customer service does not respond to any of my multiple reminder messages. I now want my money back

No customer service, no reply to our mail, photo etc... Positive point: fast shipping, but apart from that, if you receive a figurine in poor condition, good luck with a refund, or anything else, they don't respond.

received a defective, broken product, the mangatori service has been silent for 1 week on my request for a return.

Order from June 2021 for products to be available in September 2021 still undelivered in May 2022 and the customer service simply doesn't reply any more so as not to refund products they never sent me. To be avoided, I'm used to figurine sites and this Mr Alexandre Costa, Mangatori's manager, is absolutely not serious. This is the first time I've had a problem with a miniature sales site.

They don't reply to emails, I had to find out that the bonus head wasn't delivered with it despite the positive reply in your previous message.

bravo the figurine was in very good condition, delivered quickly even though it is smaller than it looked.

Site good, fast shipping without problem, but impossible to contact customer service, does not respond to emails.

Collector's box covered with black dust on top. Bottle completely dirty and defunct. No response from seller.

Delivery was fast but the wrong product was shipped. I have contacted the site twice for a refund but have received no response since. This is a disappointment.

Hello, if you look hard enough, you'll find...

The site is clear, nothing to say about that.

Clear and concise

Fast delivery, delivered within 3 days (because in stock).

I've had a very bad experience. Customer service responds quickly, but their logistics leave a lot to be desired. I ordered a batch of wcf figurines (5) and only received one. Well, that can happen, but today I received the remainder of the order, 4 figurines, and in this batch there's the same figurine I received a few days before (even though I'd sent a photo of the first one).(It's been a week since I placed my order and it's still not complete.
That's why I'm rating this site today. At the moment I'm waiting for them to reply to my email, sent early afternoon. It's a shame because it was my first order with them and I think it'll be my last. I'm going to stick to my reference sites. I'm sorry, one mistake I can understand, it can happen, but two, given the competition on the market, isn't great. Two stars for their customer service, because despite everything, I always got a reply. The stars in - are for processing my order.

Pop arrived in poor condition, dirty .

Order shipped quickly. Packaging ok.

The site is very Well easy to fill out the card

Received promptly and in very good condition, the only drawback being that the head doesn't hold on very well.

quick turnaround.

The parcel arrived in very good condition and well packaged. Fast delivery. I would recommend this site.

Everything was very good and clear, customer service was able to guide me very quickly! Unfortunately, the delivery was catastrophic because of Chronopost, but that's not Mangatori's fault... And because of that, the figurine was carried around and not with the greatest of care... I discovered a defect on one of my figurines where a detail broke.

Delivery a day late (not that serious). Package a little too light on figure protection.

everything is perfect

Site to be recommended

I browsed the site on my phone, so the experience on a computer may be different. The site is well designed and everything is well explained, just that I found that the search was not always very practical (put back the drop-down menu at the top when you've just selected an option, for example).

Not always easy to select the items you want to see

Fast and efficient delivery. The item was very well protected for delivery. The site is very good but perhaps put the pre-orders at the end of the list of items.

Does not take into account customer requests for current orders.

Fast

Good site and good delivery only mu had a little one with a not brand new box but otherwise perfect.

no worries

My order arrived quickly and well protected

Fast and easy site navigation, and 1 day delay for delivery but it's not serious at all

Great site, nothing to complain about so far.

The staff are very responsive when you have a problem, but orders are not always sufficiently protected. The most recent one was wandering freely in the box, even though I had asked for it to be well protected during transport. Otherwise, fast delivery and very good service!

Fast and efficient