Customer reviews of Mangatori

received a defective, broken product, the mangatori service has been silent for 1 week on my request for a return.

Order from June 2021 for products to be available in September 2021 still undelivered in May 2022 and the customer service simply doesn't reply any more so as not to refund products they never sent me. To be avoided, I'm used to figurine sites and this Mr Alexandre Costa, Mangatori's manager, is absolutely not serious. This is the first time I've had a problem with a miniature sales site.

They don't reply to emails, I had to find out that the bonus head wasn't delivered with it despite the positive reply in your previous message.

Site good, fast shipping without problem, but impossible to contact customer service, does not respond to emails.

Collector's box covered with black dust on top. Bottle completely dirty and defunct. No response from seller.

Delivery was fast but the wrong product was shipped. I have contacted the site twice for a refund but have received no response since. This is a disappointment.

I've had a very bad experience. Customer service responds quickly, but their logistics leave a lot to be desired. I ordered a batch of wcf figurines (5) and only received one. Well, that can happen, but today I received the remainder of the order, 4 figurines, and in this batch there's the same figurine I received a few days before (even though I'd sent a photo of the first one).(It's been a week since I placed my order and it's still not complete.
That's why I'm rating this site today. At the moment I'm waiting for them to reply to my email, sent early afternoon. It's a shame because it was my first order with them and I think it'll be my last. I'm going to stick to my reference sites. I'm sorry, one mistake I can understand, it can happen, but two, given the competition on the market, isn't great. Two stars for their customer service, because despite everything, I always got a reply. The stars in - are for processing my order.

Pop arrived in poor condition, dirty .

Does not take into account customer requests for current orders.

The box arrived damaged. Knowing that this is for a collection the box has a lot of importance I am disappointed.

I have not received my order.

Parcel in a box completely dishevelled half-opened it is a shame

the package arrived with a lot of damage, and the items inside were also damaged.

I DID NOT RECEIVE MY ORDER!

Still nothing received, in my case.
Big delay, then no idea if it's mangatori or the post office.

Very bad, I never received my order and when I write on the site to know where my order is and well I never got any return.

I had to call customer service several times to get my order.

I ordered a new myth cloth and I received another one, so it's not the right product, the box is scratched and corroded, and it's not in blister pack. So I don't recommend it. Even if the customer service remains attentive. 2 orders 2 bad surprises

Delivery errors, late replies, very disappointed, too bad I thought this site was serious.

Item received broken

I was to be delivered on May 15 for a birthday and missed I ordered on purpose on your site because it was colissimo 48h and I paid for it!

No parcel received very bad experience my son has no birthday present.

Pay 26 euros in total for a figurine worth 13 in store bah ... I tell you it hurts the hindquarters. Plus my parcel was FREE SERVICE at Auchan, which means that the first pecno to pass by could have helped himself, which is really nonsense...

Several days late because Mangatori had forgotten to include the invoice for the unwinding...so the Christmas present arrived after Christmas, which is a shame when you order 3 weeks in advance.

order conformed but delivered 3 weeks late by Mondial Relay, the reviews of this delivery company are appalling in the Languedoc region, to be avoided.

One of the boxes I received arrived damaged, despite the cardboard packaging which has nothing and no communication with the seller (request for information on the total to pay for a grouped shipment); whereas on this site it says free shipping for 60euros in Mondial Relay. Too bad I would have bought another figurine in that case.

I received my parcel torn with a broken figurine box.

It's been a month and a half since I ordered, I claimed, I followed the procedure, I have no answer and no figurine and 50€ less! What a service!

First order on the site and the parcel delivered was completely torn and open. Photo and email sent to the site which disclaims any responsibility and barely apologized. On the face of it, there was nothing wrong with the order. It was a gift and my friend didn't mention any problem with the figurine. In any case, I won't be ordering from this site again.

This is my 1st order from Mangatori and I wouldn't classify it as one of my most trusted sites. I ordered 2 figurines and one of them arrived with a corner of its box completely dented (not because of transport, as the package was unharmed and protected inside as it should have been). The seller therefore knowingly put a damaged box in my parcel, which I find shameful.

Order arrived 3 days after the expected date, no response from customer service and on top of that the pop was badly painted, too bad I can't put zero stars on it.

It didn't match the ad

One star because you can't put zero! I've been waiting two weeks for my order! What a shame!