Customer reviews of Mangatori

I ordered 1 GULDO figurine about 1 year ago, I received it today on 01/10/2026. So much time has passed that I forgot I had ordered this figurine! I live in Réunion, it may be difficult but how can it be explained that a TSUME figurine I ordered arrives in barely 1 month at my place and a GULDO figurine arrives 1 year later??? The site is borderline a scam, and there's no point in putting an automatic response because I'm sure my comment will be deleted.

Product received does not meet expectations. Explanations given below: The photos presented on our site are generally visuals provided by the manufacturer or supplier and may, in some cases, not exactly represent the final version of the product.

Manga damaged on the spine and torn on the inside Impossible that it is the delivery

6 months of waiting I would like a commercial gesture that matches, not the old free shipping

I received a message to inform me of a delay in the delivery of my package. But instead of the end of December, I received it in mid-June... that's quite a difference.

Overall, I am not satisfied with the experience, even though ultimately the customer service managed to get everything back in order, it does not suffice to "erase" the frustration and friction that preceded it. Making a request on Mangatori and receiving responses from 1001 hobbies... it's confusing from the start. A payment for an order that "gets lost in the system" and therefore money that sits in your accounts without any service rendered... If I hadn't intervened myself, I probably would have never received anything! (no computer matching of payments with order statuses?). I am offered a credit note instead of the requested refund. I concede that the fact that customer service managed to provide me with my order in the end, especially for a limited edition item, has indeed "saved" the situation. However, I do not think I will order from this site again.

You offer books that you no longer have in stock and I am still waiting for a refund! First and last order with you!

Fast shipping and I am satisfied with my order. The only negative point is the lack of protection and the fact that the packaging box is the same box as the figurine. As a collector, I keep them, but that's the only negative point; otherwise, nothing to say.

Package received 9 months after my order, so much so that I thought I had been scammed for a long time. Avoid!

Extremely long delivery and deadline not respected, I do not recommend this site.

Model arrived broken

Package delivered 4 months late, after several reminders and because I accepted to order another gundam. Despite the price difference, no compensation or refund.

Catastrophic purchase and shameful customer service. They deliberately ignored my cancellation request emails while cancellation was possible and responded (after legal deadlines) after the shipment. Of course, it was impossible to refuse the package they sent to a different pickup point than the one requested. After contact, their only proposal is a voucher. To be avoided urgently.

Order placed in October that was supposed to be delivered in November but postponed to January, tracking number given is untraceable on the carrier's tracking, they told me they made a mistake with the delivery address after 1 month and a half. I asked if they couldn't retrieve the package, they should just refund the order, and now they are not responding anymore. It's a site of thieves and dishonest.

Having been very disappointed with the service of this site, I will absolutely not recommend purchasing products from them. The quality of the model is extremely basic: for the announced price, it is clearly a toy for children. The delivery time was not respected and, even worse, I was informed that the package had been lost by the post. I therefore had to urgently repurchase a gift. However, on the day, the initial package finally appeared in my mailbox, without any explanation. I had also subscribed to an additional protection offered by the site, but upon opening the package, I found that no additional protection had been added. In summary, I will never order from this site again and I will not recommend it to anyone. If I could have given zero stars, I would have done so without hesitation.

In line with what I wanted

Not the size mentioned on the site

after 1 month of waiting, received the wrong product and still waiting for a response from customer service on how to proceed

Delivery times presented in the product description are completely misleading. I wasn't expecting it for Christmas and wasn't in a hurry, but +4 weeks instead of 2 is excessive. No explanation from them, refusal to compensate by offering me delivery. I can be factual and publish the emails. In short, a dropshipping company that doesn't know how to manage logistics with either its customers or suppliers, which is ridiculous. Buy instead on Amazon, more reliable.

Package not delivered.

No information on the receipt of the package 15 days after ordering. Impossible to contact them by phone, by email, and by internet form :))

I have received the figure, it is faithful to what was mentioned.

Satisfied with my order. Perfect, well packaged. But the shipping is a bit long, unfortunately.

The management of pre-orders by Mangatori is catastrophic. Incorrect information when it arrives after follow-up. Order supposedly canceled but ultimately received... In short, I do not recommend this site for pre-orders

Super serious site with a lot of choices. The only small downside is that we cannot reach them by phone (everything is through complaints via the site).

OK, but a lot of delay between the order and the shipment of the package. Otherwise, everything was OK

Serious site. Fast delivery. Too bad the shipping costs are not proportional to the value of the order...

If you don't run after them "you are the customer" you won't have any follow-ups.. 18 months I've been waiting for my order..

Hello, not compliant with the purchase. I bought a Fire Force volume 34 (collector's sleeve) and received a standard volume. I could have bought it near my home for less and without shipping costs. Huge disappointment

I received a product that does not suit me and I would like to return it. I have never managed to get the return procedure despite dozens of attempts to contact the site. Scam?

Order processing a bit long but careful packaging

Product received error – Wrong hat sent Hello, I just received my order, but to my great surprise, you sent me the wrong hat. I received version 2 (priced at €16.49), while I had ordered the version at €91.49. Photos have been sent to prove it, but since then, no one has responded. No customer service, no return. Messages have been posted on social media, but there too, no response.

The received package does not match my order (different item worth €30 instead of an order of €85) No response from the site despite my emails + customer service number not assigned.

It is impossible to communicate with you, I requested the cancellation of my order, after 5 follow-ups and 1 month of waiting I received a response, yet the order was received broken in the box. Even though I requested the cancellation several times. I will never order from you again, I prefer to pay more for my product elsewhere.

I did not receive the order on time and my emails regarding it remain unanswered! If I could rate 0 stars, I would!

This review may change depending on the feedback from customer service at Mangatori/1001 Hobbies that I will receive if I ever get one. I pre-ordered a Mao Mao figurine from the Apothecary's notebooks and the collector's volume 15 of the Apothecary's notebooks in July. Last week, I received a notification that my package had been sent, and 2 days later I received an email saying my package was damaged during delivery, resulting in a damaged figurine box because the items were not secured in the boxes, no bubble wrap, nothing. Let's move past that; I can understand that unfortunately, these are the risks of delivery. The most annoying thing is that when I picked up my package, I thought it was strange that the box was small given the items I ordered. I opened my package in the car and realized that instead of the collector's volume 15, I received the basic volume 15, the one priced at €7.95 from the Apothecary's notebooks. A ordering mistake can happen, but the fact that we try to contact them and get no response is particularly frustrating. I sent emails, tried calling, made a complaint on their site, and even sent a message on Messenger, but no reply. I am waiting for the coming days hoping to get a response; in the meantime, I strongly advise against it.

Clear site, fast delivery. However, be careful with the condition of the packages. Box damaged without degradation of the figurine (fragile).

Your sales conditions are not up to the price we pay for the products. Perhaps they should be reviewed; it's too easy. A compensation of 10 euros, let me laugh. For sure, I will not order again and will not promote you. Regards.

incorrect information stating that the items were ready to ship at the time of order.

It's a shame that the site indicated that the item was 'in stock' at the time of my order, when it was actually a 'pre-order'. This led to an unexpected wait. On the other hand, I want to highlight the quality of the after-sales service: quick, clear, and professional responses, with a very friendly and attentive team. No complaints on that front. Otherwise, no issues.