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S
Rating: 5 out of 5
Products received quickly. Satisfied.
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Customer reviews of Mangatori
Trust Attestation
4,7
/5
Overall rating: 4,7 out of 5
Based on 2 577 published reviews
Summary of reviews
Mangatori delivers a consistently smooth experience with fast and careful shipping, on-time deliveries, and well-packaged items that arrive in good condition. Customers repeatedly mention reliable service and prompt communication from staff, with many noting exact adherence to descriptions and well-protected packaging for fragile items. The store also shines in product variety and strong satisfaction from collectors, including notable praise for prompt restocks, pre-orders, and thoughtful extras or gifts. Overall, customers highlight proactive support, dependable delivery, and a broad, appealing catalog that keeps them returning for future purchases.
Reviews 1, 3 and 5 stars
Reset filtersL
Rating: 5 out of 5
Top products, great packaging!
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C
Rating: 5 out of 5
Fast and careful shipping.
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M
Rating: 3 out of 5
Very long waiting time for delivery
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D
Rating: 5 out of 5
Nothing to say, everything went well and the figurines are in good condition!
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S
Rating: 3 out of 5
Waited too long for the package, I received it after 3 months
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F
Rating: 5 out of 5
Well-built site with a lot of choices. Order tracking is fine! Just be careful with the payment. Indeed, I wanted to pay for my order in 4 installments via Paypal but everything was charged in one go.
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A
Rating: 5 out of 5
New purchase of several mangas. One volume arrived damaged in the lot, customer service offered me an exchange immediately. Nothing to say.
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I
Rating: 5 out of 5
Fast and careful shipping, products conform to the description
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R
Rating: 1 out of 5
Hello, I had sent a message regarding an order for which I never received a response. After a while, I checked and realized that it had been canceled and then refunded without further information, even though it was a pre-order. I find this unprofessional. Best regards.
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Response from Mangatori
Hello Mr. Tallone,
Thank you for taking the time to leave this comment.
We regret to inform you that we were unfortunately unable to obtain this product. Following your email dated 20/03/2025, we immediately contacted our supplier, who confirmed its unavailability.
To avoid any further waiting, we took the initiative to process the refund as soon as we received this confirmation.
We thank you for your understanding and remain at your disposal for any further questions.
Best regards,
Mangatori.fr
Thank you for taking the time to leave this comment.
We regret to inform you that we were unfortunately unable to obtain this product. Following your email dated 20/03/2025, we immediately contacted our supplier, who confirmed its unavailability.
To avoid any further waiting, we took the initiative to process the refund as soon as we received this confirmation.
We thank you for your understanding and remain at your disposal for any further questions.
Best regards,
Mangatori.fr
D
Rating: 5 out of 5
Fast delivery, everything is great.
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A
Rating: 1 out of 5
The book and the figurine are great, but the delivery was very excessive; it shouldn't take two months to send a package..
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Response from Mangatori
Hello Mr. Lecomte,
Thank you for your message.
We would like to inform you that we encountered a stock issue regarding the following two products: One Piece Straw Hat Pirates notebook and One Piece Dxf Grandline Lady Wanokuni Vol.9 Carrot 16cm W100. Indeed, our supplier did not deliver enough products to satisfy all orders.
In order not to cancel your order, we immediately reordered from our supplier and shipped the items as soon as they were received.
We thank you for your patience and understanding, and remain at your disposal for any further questions.
We wish you an excellent day.
Best regards,
Mangatori.fr
Thank you for your message.
We would like to inform you that we encountered a stock issue regarding the following two products: One Piece Straw Hat Pirates notebook and One Piece Dxf Grandline Lady Wanokuni Vol.9 Carrot 16cm W100. Indeed, our supplier did not deliver enough products to satisfy all orders.
In order not to cancel your order, we immediately reordered from our supplier and shipped the items as soon as they were received.
We thank you for your patience and understanding, and remain at your disposal for any further questions.
We wish you an excellent day.
Best regards,
Mangatori.fr
M
Rating: 1 out of 5
I do not have the entirety of the product and with a 2-month delay.
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Response from Mangatori
Hello Mrs. LE BIHAN,
Thank you for your message.
We would like to inform you that we encountered a stock issue regarding the following two products: Fire Force Volume 34 (collector's sleeve). Indeed, our supplier did not deliver enough products to satisfy all orders.
In order not to cancel your order, we immediately reordered from our supplier and shipped the items as soon as they were received.
Additionally, you mentioned that you do not have the entirety of your order. Could you please contact customer service to understand what is happening?
We remain at your disposal for any further questions.
We wish you an excellent day.
Best regards,
Thank you for your message.
We would like to inform you that we encountered a stock issue regarding the following two products: Fire Force Volume 34 (collector's sleeve). Indeed, our supplier did not deliver enough products to satisfy all orders.
In order not to cancel your order, we immediately reordered from our supplier and shipped the items as soon as they were received.
Additionally, you mentioned that you do not have the entirety of your order. Could you please contact customer service to understand what is happening?
We remain at your disposal for any further questions.
We wish you an excellent day.
Best regards,
J
Rating: 5 out of 5
Fast and accurate shipping
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M
Rating: 5 out of 5
It took ages for the order to be delivered, but the quality and product were perfect!
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T
Rating: 5 out of 5
I must admit I was a bit puzzled before ordering from the Mangatori site, but I gave them a try and I'm not at all disappointed! The parcel arrived as I was told on the right date and the figurine was in perfect condition. The only downside was that I ordered a 300€ figurine and it was marked everywhere on the site that delivery was free for orders over 100€. I only had to pay 5€, which was a shame but not too bad, I can recommend it!
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B
Rating: 5 out of 5
A misunderstanding on the product availability display led to a complaint on my part. The response was quick and clear. A commercial gesture was made on the delivery in two times. I have received my products as agreed and compliant I am satisfied thank you.
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N
Rating: 5 out of 5
very good, I recommend
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Response from Mangatori
Thank you very much for your recommendation! We are delighted that you are satisfied. See you soon for a new order!
M
Rating: 5 out of 5
Everything conforms
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Response from Mangatori
Thank you for your feedback! We're delighted that everything is in line with your expectations. See you soon!
E
Rating: 5 out of 5
Very good Fast delivery and well protected Perfect
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Response from Mangatori
Thank you for your positive feedback! We are delighted that the shipment was fast and well protected. See you soon for another perfect order!
X
Rating: 5 out of 5
Package delivered without breakage, nothing to complain about
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Response from Mangatori
Thank you for your return! We're delighted that your parcel arrived in perfect condition. See you soon for a new order!
E
Rating: 1 out of 5
I placed an order dated 11/12/2024. To this day I still have not received my item. I have sent a message to which I have never received a reply. I would like a refund as soon as possible
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Response from Mangatori
Hello Madam, We regret your opinion and apologize for the delay in processing this order. We would like to inform you that this product is still on pre-order, as indicated in your order confirmation. Pre-ordering is a service that allows you to purchase your copy in advance and receive it as soon as it becomes available. Please note that the release date displayed on our site is communicated by the manufacturer and may be modified without notice in the event of production delays. Unfortunately, we cannot be held responsible for any such changes. As these products are often available in limited quantities, pre-ordering is the best way to guarantee that you will receive the item as soon as it is released. We thank you for your understanding and remain at your disposal should you have any questions. Sincerely, 1001hobbies
J
Rating: 5 out of 5
Very clear and easy to use
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Response from Mangatori
Thank you for your feedback! We're delighted that our site was clear and easy to use. See you soon for new orders!
B
Rating: 5 out of 5
Fast, clean delivery :D
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Response from Mangatori
Thank you for your feedback! We are delighted that the delivery was quick and careful. See you soon for a new order!
T
Rating: 5 out of 5
At the top
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Response from Mangatori
Thank you so much! See you soon for another top-notch order!
F
Rating: 5 out of 5
My order was perfectly processed, fast shipping, I recommend
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Response from Mangatori
Thank you for your feedback! We're delighted that your order was processed perfectly and shipped quickly. Your recommendation means a lot to us! See you soon for new orders!
A
Rating: 5 out of 5
Perfect
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Response from Mangatori
Thank you so much! See you soon for another perfect order!
P
Rating: 5 out of 5
Very good
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Response from Mangatori
Thank you for your positive feedback! We are delighted that you are satisfied. We hope to see you soon!
M
Rating: 1 out of 5
I ordered the Buste de naruto six paths from toynami at 1900 euros, I made the purchase in the morning at 7:30am and strangely they sent me a message saying that the payment was not completed by 10:25am and therefore cancelled, even though the order had been validated. Strangely enough, at the time of ordering, there were 3 copies in stock, and after I cancelled my order, there were no more. So instead of saying that there was a stock error, they prefer to say that there was a payment problem and cancel.
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Response from Mangatori
Hello Sir, We regret your experience and apologize. When you called us regarding this problem, our customer service team immediately responded to your request by providing you with proof that your 4-installment payment had failed. These proofs have been sent to you in order to clarify the situation. Regarding product availability, at no time did our customer service department mention any stock concerns. This type of high-value item is not stocked in our logistics warehouse for obvious reasons. It is shipped directly by our supplier. In conclusion, your order was never paid for due to a payment failure, which prevented us from validating it with our supplier. Please do not hesitate to contact us should you have any further questions. Best regards, 1001hobbies
J
Rating: 5 out of 5
Simple, efficient delivery, fast turnaround.
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Response from Mangatori
Thank you for your feedback! We are delighted that everything went well. See you soon for another order!
A
Rating: 5 out of 5
Huge selection! Fast delivery. Serious company.
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Response from Mangatori
Thank you very much for your feedback! We're delighted that you're satisfied with our wide choice and service. We hope to see you soon!
M
Rating: 5 out of 5
I received my order, it was not in stock but it arrived rather quickly.
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Response from Mangatori
Thank you for your feedback! Even when we're out of stock, we make sure your order arrives as quickly as possible. Glad everything went well! See you soon!
B
Rating: 1 out of 5
srvice pares vente nul personne pour vous repondre silence radio
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Response from Mangatori
Hello, We regret this comment and apologize for this incident. After checking, we regret to inform you that we have not received any e-mail from you, either via our contact address or in response to the newsletters you receive. If you have indeed sent an e-mail, we would be grateful if you could inform us of the receipt number of this message, which appears in the acknowledgement of receipt you must have received. Please do not hesitate to contact us by e-mail at contact@1001hobbies or by telephone. Once again, we apologize and ask you to understand that we have not received your e-mails. Yours faithfully
E
Rating: 5 out of 5
Perfect
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Response from Mangatori
We look forward to hearing from you! If there's anything you need, please don't hesitate to come back to us. See you soon!
C
Rating: 5 out of 5
I love
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Response from Mangatori
That's great, thanks! Glad you like it! See you soon!
M
Rating: 1 out of 5
I placed an order over 10 days ago and it still hasn't been shipped.
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Response from Mangatori
Hello Madame Bonhomme, We regret this comment and sincerely apologize for this incident. We understand your disappointment regarding the delivery time. This product was ordered directly from our supplier, and is currently scheduled to arrive at our logistics platform on January 4, 2025. As soon as we receive your order, it will be dispatched and should reach you within 3 to 4 days. We thank you for your patience and apologize for the delay in preparing your order, which does not reflect the quality of service we strive to provide. Sincerely, The Customer Service Team
F
Rating: 5 out of 5
Fast delivery and figurine as on the site
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Response from Mangatori
Thank you for your feedback! We're delighted that delivery was quick and that the figurine met your expectations. See you soon for a new order!
É
Rating: 5 out of 5
Very fast shipping!!!
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Response from Mangatori
Thank you for your feedback! We're delighted that the shipment was so quick. See you soon for a new order!
F
Rating: 5 out of 5
As usual, everything is perfect.
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Response from Mangatori
Thank you for your loyalty and your feedback! We are delighted that everything is perfect, as usual. See you soon for another order!
F
Rating: 5 out of 5
Top-notch, fast and very well protected
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Response from Mangatori
Thank you for your feedback! We're delighted that the speed and protection of your order met your expectations. See you soon for more top-notch orders!