Customer reviews of Mangatori

Hello, I had sent a message regarding an order for which I never received a response. After a while, I checked and realized that it had been canceled and then refunded without further information, even though it was a pre-order. I find this unprofessional. Best regards.

The book and the figurine are great, but the delivery was very excessive; it shouldn't take two months to send a package..

I do not have the entirety of the product and with a 2-month delay.

I placed an order dated 11/12/2024. To this day I still have not received my item. I have sent a message to which I have never received a reply. I would like a refund as soon as possible

I ordered the Buste de naruto six paths from toynami at 1900 euros, I made the purchase in the morning at 7:30am and strangely they sent me a message saying that the payment was not completed by 10:25am and therefore cancelled, even though the order had been validated. Strangely enough, at the time of ordering, there were 3 copies in stock, and after I cancelled my order, there were no more. So instead of saying that there was a stock error, they prefer to say that there was a payment problem and cancel.

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I placed an order over 10 days ago and it still hasn't been shipped.

article bought before christmas on the 17th marked delivered before christmas result we are on the 27th still nothing i contact customer services no news in short i don't recommend at all i advise you to go to the competition much better served!

Article ordered supposedly available on December 1st, after 2 reminders by email, the article might be available for shipment on December 13th and 31st...nice for a Christmas present! In the end, reimbursement was made, but no gift! By the way, in case you're trying to absolve yourself of your responsibility to honor your orders on time, this was not a pre-order.

I would like to make myself a present for Christmas by ordering a statuette available on pre-order. I placed my pre-order last August, as this was the only site where it was available, and received an e-mail confirming shipment for November. With no news at the end of November, I sent three messages to customer service, but got no reply. I had to search the online forums to find a telephone number and I contacted them immediately. I found a man who told me that the statuette was out of stock, even though I had paid for it in full. I told him that I hadn't had any feedback and that I didn't think it was normal to learn this news at the last minute, even though my pre-order had been placed several months before and validated as available. I told him I wanted to receive it and not be reimbursed, and he said he'd do what was necessary and get back to me. A week went by and I hadn't heard from him either by e-mail or by phone. I contacted customer service again and learned that a refund procedure had been initiated, even though this was not what I wanted. The person on the phone confirmed that they hadn't received enough stock and that the only thing possible now was a refund. Verdict: I'll have nothing for Christmas. Of course I was reimbursed (that's the least I could do), but I find it incredible that professionals would not only validate a pre-order in stock several months before the statuette's release, but also send me a shipping confirmation email stating "the article has been specially ordered for you from our supplier" "shipment planned for November" (email dated mid-October, less than a month before the release) and to hear me say by phone after weeks of empty stock and without answering my reminders that my order won't be sent to me because it's out of stock. It was the first time I'd ordered from this site, and I wanted to show my confidence, but I'm not ready to order from Mangatori again.

You said that orders were delivered within 48 hours, I've been waiting for a week, and nothing, no news, no message to say what's going on, but you ask my opinion on my satisfaction, I think this will be my first and last order you bunch of comedians.

Last year, I waited 6 months for a Goldorak. This year, my skeletor order has been cancelled. They're lousy

Don't buy manga or tome, unprotected books can be carried around in the box.

Pre-ordered product, only for me to have to send an e-mail to be told that they couldn't honour my order because there weren't enough.

Smooth delivery, only a serious delay in product availability and delivery when the site indicated delivery almost 1 month before.

I bought a figurine from them! An experience I'll never repeat...

I paid extra for delivery to get my order faster but it arrived on time. I still haven't received a refund and it's been over 3 months.

No news of my parcel, no reply by email to customer service. I don't recommend and I'm still looking for a way to get my money back. Order placed on 26/01/2024

I've bought this chopstick holder 2 times now, the first time the light broke after a week and I wanted to buy it again because I thought it was nice, and now I've received it broken in two.

i didn't order anything ???

A disgrace, the employee or manager is totally casual and has no knowledge of what she is selling or her stock. What's more, the availability and sales descriptions are misleading.

Twice I've had problems, twice I've written e-mails. Twice I've been completely ignored! Nobody answers, it's unbearable.

I still haven't received my order after 2 months of waiting.

Bad reception, article already served, lack of parts, no contact with the seller.

Good communication. The figurine is in order and intact, but the box arrived damaged.

Delays too long, what a shame. And excessive shipping costs.
Found on another site. Delivered in 2 days and free of charge.

I tried to contact customer service several times because the order was validated without validation from the bank. To cancel the order I tried to contact them several times before they shipped it but I never got any feedback. I don't think I'll ever receive the parcel. This site is totally fraudulent and I'm going to inform the relevant authorities.

Wide choice, interesting price, well-designed and clear site, except for the choice of delivery method: systematic error on the free Mondial Relay or Chronopost point relais solutions, forcing me to fall back on private parcel home delivery, for which I had to pay according to the value of the order. It's a shame.

Very long delivery even though the products were indicated as being in stock on October 30. Plus Mondial Relay couldn't deliver where I wanted... it took even longer.

Two years ago I thought I'd been scammed when I ordered some figurines, which I never received and the people in charge of the site were unreachable. After several attempts I finally got through to someone who offered me a voucher for the amount of my order, plus 25%. I recommended something else and I've just been delivered. The item is great, the one piece bag. So I don't know what to think of the site, before my incident I had placed many orders without any problem.

The site is pleasant, delivery takes too long and the customer service needs to be reviewed.

Hello and good evening! I received the little Alisaie figurine. The cardboard box carrying the figurine was well packed and protected the sculpture inside. However, when I opened the box containing Alisaie, I was horrified to see that it was broken.... It's not Mangatori's fault, but the manufacturer's, as the figurine is wandering left and right inside. So I'm a bit sad...
Apart from that, I hope there'll be a little Alphinaud soon!

Almost 1 month between order and delivery. Fortunately delivered on December 23

Despite the delivery delay, I am very satisfied with the product.

Order placed in December 2021, for pre-order delivery at the end of January 2022 and still not delivered...
No sign of life from customer service despite multiple emails ... No phone number to reach them directly.
I strongly advise against ordering from this site. To date, I've been cheated out of an order worth almost €100...

Order in October 2021 Coli still not free in July 22 Multiple attempts to contact without response No refund ... I keep hoping mdr

Order N° GHRPQEOCV placed on 26/01/2022: with a pre-ordered figurine that was supposed to arrive at the end of March and has never been received (it's 08/06/22). Customer service does not respond to any of my multiple reminder messages. I now want my money back

received a defective, broken product, the mangatori service has been silent for 1 week on my request for a return.

Order from June 2021 for products to be available in September 2021 still undelivered in May 2022 and the customer service simply doesn't reply any more so as not to refund products they never sent me. To be avoided, I'm used to figurine sites and this Mr Alexandre Costa, Mangatori's manager, is absolutely not serious. This is the first time I've had a problem with a miniature sales site.

They don't reply to emails, I had to find out that the bonus head wasn't delivered with it despite the positive reply in your previous message.