Mangatori delivers a consistently smooth experience with fast and careful shipping, on-time deliveries, and well-packaged items that arrive in good condition. Customers repeatedly mention reliable service and prompt communication from staff, with many noting exact adherence to descriptions and well-protected packaging for fragile items. The store also shines in product variety and strong satisfaction from collectors, including notable praise for prompt restocks, pre-orders, and thoughtful extras or gifts. Overall, customers highlight proactive support, dependable delivery, and a broad, appealing catalog that keeps them returning for future purchases.
I placed an order over 10 days ago and it still hasn't been shipped.
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Response from Mangatori
Hello Madame Bonhomme, We regret this comment and sincerely apologize for this incident. We understand your disappointment regarding the delivery time. This product was ordered directly from our supplier, and is currently scheduled to arrive at our logistics platform on January 4, 2025. As soon as we receive your order, it will be dispatched and should reach you within 3 to 4 days. We thank you for your patience and apologize for the delay in preparing your order, which does not reflect the quality of service we strive to provide. Sincerely, The Customer Service Team
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Florence C.
Rating: 5 out of 5
following a purchase from 22/12/2024
Fast delivery and figurine as on the site
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Response from Mangatori
Thank you for your feedback! We're delighted that delivery was quick and that the figurine met your expectations. See you soon for a new order!
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Étienne B.
Rating: 5 out of 5
following a purchase from 20/12/2024
Very fast shipping!!!
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Response from Mangatori
Thank you for your feedback! We're delighted that the shipment was so quick. See you soon for a new order!
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Fabien B.
Rating: 5 out of 5
following a purchase from 20/12/2024
As usual, everything is perfect.
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Response from Mangatori
Thank you for your loyalty and your feedback! We are delighted that everything is perfect, as usual. See you soon for another order!
F
Fabien B.
Rating: 5 out of 5
following a purchase from 19/12/2024
Top-notch, fast and very well protected
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Response from Mangatori
Thank you for your feedback! We're delighted that the speed and protection of your order met your expectations. See you soon for more top-notch orders!
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Zk -.
Rating: 1 out of 5
following a purchase from 17/12/2024
article bought before christmas on the 17th marked delivered before christmas result we are on the 27th still nothing i contact customer services no news in short i don't recommend at all i advise you to go to the competition much better served!
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Response from Mangatori
Hello Mr. Marchini, We sincerely regret this review and apologize for the delay in processing your order. The product One Piece Grandista Nero Trafalgar Law 29cm - W94 was ordered directly from our supplier in Germany. Unfortunately, they cannot deliver within 2 weeks. We would like to inform you that your order has left today and that you should receive it as soon as possible via the carrier you have chosen: Colissimo. We hope you will understand our position and we apologize once again for this incident. Sincerely, The Customer Service Team
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Veronique L.
Rating: 5 out of 5
following a purchase from 21/12/2024
Product conforms to order. Tracked delivery very good. I recommend this seller.
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Response from Mangatori
Thank you very much for your positive feedback! We are delighted that your order met your expectations and that delivery went smoothly. See you soon for new orders!
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Aurélie P.
Rating: 5 out of 5
following a purchase from 05/12/2024
serious site and product true to description
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Response from Mangatori
Thank you very much for your feedback! We're glad you had a good experience with us. See you soon for new orders!
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Dominique L.
Rating: 5 out of 5
following a purchase from 09/12/2024
I was looking for a specific product and easily found it.
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Response from Mangatori
Thank you for your feedback! We're delighted that you were able to find the product you were looking for so easily. Please do not hesitate to come back if you have other needs, we will be happy to help you again.
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Eva T.
Rating: 5 out of 5
following a purchase from 12/12/2024
Very happy with my purchase! It was super fast and cheap, I was surprised to receive my order so quickly. The quality is superb, the figurine arrived protected so the box had no damage, not even a scratch. It was a gift for my friend, but I'm definitely thinking of ordering for myself in the future.
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Response from Mangatori
Thank you very much for your enthusiastic feedback! We are delighted that your order arrived quickly and in perfect condition, and that you were satisfied with the quality. It's a pleasure to know that you were able to make a nice gift for your friend. We look forward to seeing you again for future purchases! We hope to see you soon!
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Patrick C.
Rating: 5 out of 5
following a purchase from 30/11/2024
Serious
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Response from Mangatori
Thank you for your feedback! We're glad you found our service to be reliable. We always do our best to provide a quality experience. See you soon for your next purchases!
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Annie V.
Rating: 4 out of 5
following a purchase from 01/12/2024
The item arrived perfect.
The lack of communication is confusing!
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Response from Mangatori
Thank you for your feedback! We are delighted that the item arrived in perfect condition. We understand that the lack of communication can be confusing, and we apologize for this inconvenience. We will take your comment into account to improve our service. We hope to see you soon!
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Sylvie M.
Rating: 5 out of 5
following a purchase from 02/12/2024
The item I ordered was exactly what I wanted and the delivery time was respected.
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Response from Mangatori
Thank you very much for your positive feedback! We're delighted that the item met your expectations and that delivery times were respected. See you soon for your next orders!
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Sébastien T.
Rating: 1 out of 5
following a purchase from 01/12/2024
Article ordered supposedly available on December 1st, after 2 reminders by email, the article might be available for shipment on December 13th and 31st...nice for a Christmas present! In the end, reimbursement was made, but no gift! By the way, in case you're trying to absolve yourself of your responsibility to honor your orders on time, this was not a pre-order.
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Response from Mangatori
Hello, We regret your opinion and sincerely apologize for the delay. As these are pre-orders, the delays are beyond our control, as they depend on the decisions of the manufacturer, who may adjust the dates according to their production or delivery delays. After investigation, we have identified the source of the problem: when you placed your order, we were able to order this product from our supplier. However, your order placed on 01/12/2024 unfortunately did not allow us to position ourselves on this item in time. As mentioned in our website's T&Cs, we place orders specifically for each customer. We hope you will understand our situation and remain at your disposal should you have any questions. Sincerely, The Mangatori team.
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Marc M.
Rating: 1 out of 5
following a purchase from 31/08/2024
I would like to make myself a present for Christmas by ordering a statuette available on pre-order. I placed my pre-order last August, as this was the only site where it was available, and received an e-mail confirming shipment for November. With no news at the end of November, I sent three messages to customer service, but got no reply. I had to search the online forums to find a telephone number and I contacted them immediately. I found a man who told me that the statuette was out of stock, even though I had paid for it in full. I told him that I hadn't had any feedback and that I didn't think it was normal to learn this news at the last minute, even though my pre-order had been placed several months before and validated as available. I told him I wanted to receive it and not be reimbursed, and he said he'd do what was necessary and get back to me. A week went by and I hadn't heard from him either by e-mail or by phone. I contacted customer service again and learned that a refund procedure had been initiated, even though this was not what I wanted. The person on the phone confirmed that they hadn't received enough stock and that the only thing possible now was a refund. Verdict: I'll have nothing for Christmas. Of course I was reimbursed (that's the least I could do), but I find it incredible that professionals would not only validate a pre-order in stock several months before the statuette's release, but also send me a shipping confirmation email stating "the article has been specially ordered for you from our supplier" "shipment planned for November" (email dated mid-October, less than a month before the release) and to hear me say by phone after weeks of empty stock and without answering my reminders that my order won't be sent to me because it's out of stock. It was the first time I'd ordered from this site, and I wanted to show my confidence, but I'm not ready to order from Mangatori again.
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Response from Mangatori
Dear Sir, We regret your opinion and apologize again for the situation. You placed an order on 01/09/2024 for a statuette: Sonic the Hedgehog Super Situation Figure Sonic Adventure 2 - 21 cm (ref. SEGA51505). As indicated on our website and in our terms and conditions, pre-order dates are subject to change without notice. We are often informed of postponements very late, which unfortunately prevents us from providing precise delivery times. In this case, we have given you the facts. No orders including this product could be fulfilled, as our supplier did not receive enough statuettes to satisfy the numerous orders from retailers like us. The manufacturer has reduced the quantity of products produced. We informed you of this difficulty on 10/12/2024. Unfortunately, we have no alternative supplier to offer you this product. Only a refund was possible. We thank you for your understanding and remain at your disposal for any further questions. Sincerely, 1001hobbies.
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Elodie L.
Rating: 4 out of 5
following a purchase from 09/12/2024
Package received promptly in time for Christmas, but I'm disappointed because the box is ripped off. The box is loose in the delivery box, so there's no protection, which is a pity, but fortunately the figurine is unharmed.
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Response from Mangatori
We're sorry to hear that the box was damaged during shipping. We always do our best to ensure careful delivery, and we understand that this kind of detail can be frustrating. Fortunately, the figurine is in good condition. Thank you for your understanding and for taking the time to share your experience. Should you require any further assistance, please do not hesitate to contact us.
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Maryvonne D.
Rating: 5 out of 5
following a purchase from 22/11/2024
Unopened Christmas parcels on time
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Response from Mangatori
Thanks for your feedback!
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Alexandre C.
Rating: 5 out of 5
following a purchase from 02/12/2024
Bon Sav
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Response from Mangatori
Thank you for your feedback! We're delighted that our after-sales service met your expectations. See you soon for your next orders!
J
Julien S.
Rating: 5 out of 5
following a purchase from 29/11/2024
Very clear website. Waiting time respected before dispatch. Received the parcel in Belgium without any damage. I am very satisfied with the site and recommend it without hesitation.
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Response from Mangatori
Thank you very much for your detailed feedback! We are pleased that your experience was positive, that the waiting time was respected and that the reception went smoothly. We thank you for recommending us and remain at your disposal for future orders!
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Stéphanie L.
Rating: 5 out of 5
following a purchase from 01/12/2024
Very satisfied with my purchases, the products are as shown in the photos. I would recommend this site.
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Response from Mangatori
Thank you very much for your positive feedback! We are delighted that the products met your expectations and that you are considering recommending them on our site. See you soon for your next orders!
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Cedric M.
Rating: 5 out of 5
following a purchase from 26/11/2024
Very good li reason fast
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Response from Mangatori
Thank you for your feedback! We're glad the delivery was quick and up to your expectations. See you soon for your next orders!
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Amin A.
Rating: 5 out of 5
following a purchase from 05/12/2024
I ordered figurines and paper mangas. Everything was in perfect condition. Smooth delivery.
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Response from Mangatori
Thank you for your feedback! We're delighted that your figurines and mangas arrived in perfect condition and that delivery went smoothly. See you soon for new orders!
C
Catherine B.
Rating: 5 out of 5
following a purchase from 24/11/2024
everything was perfect order, delivery, product quality
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Response from Mangatori
Thank you so much for your feedback! We're delighted that everything was perfect, from the order to the delivery and the quality of the products. See you soon for new orders!
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Nathalie C.
Rating: 5 out of 5
following a purchase from 02/12/2024
Delivery went well, arrived on time and well packaged. Very pleased.
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Response from Mangatori
Thank you very much for your feedback! We're delighted that the delivery was as you expected and that the packaging was meticulous. See you soon for your next orders!
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Lothaire M.
Rating: 5 out of 5
following a purchase from 27/11/2024
Shipped within a week, top quality box and officially licensed product. Thank you very much!
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Response from Mangatori
Thank you very much for your positive feedback! We're very happy that the shipment was fast, that the box lived up to your expectations and that the product met your expectations. See you soon for new orders!
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Anica A.
Rating: 5 out of 5
following a purchase from 04/12/2024
Very quick delivery.
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Response from Mangatori
Thank you for your feedback! We're delighted with the speedy delivery. See you soon for new orders!
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Arthur B.
Rating: 5 out of 5
following a purchase from 03/12/2024
Very fast delivery, parcel in good condition
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Response from Mangatori
Thank you very much for your feedback! We are delighted that the delivery was quick and that the parcel arrived in good condition. See you soon for new orders!
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Rolande A.
Rating: 4 out of 5
following a purchase from 06/12/2024
Order well received but awaiting end of December as Christmas present
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Response from Mangatori
Thank you for your feedback! We hope your Christmas gift will be perfect once opened. We wish you all the best for the holidays and remain at your disposal should you have any questions.
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Bertrand D.
Rating: 5 out of 5
following a purchase from 09/12/2024
Very fast and trouble-free delivery
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Response from Mangatori
Thank you for your feedback! We're delighted that delivery was quick and trouble-free. See you soon for your next orders!
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Sébastien L.
Rating: 1 out of 5
following a purchase from 03/12/2024
You said that orders were delivered within 48 hours, I've been waiting for a week, and nothing, no news, no message to say what's going on, but you ask my opinion on my satisfaction, I think this will be my first and last order you bunch of comedians.
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Response from Mangatori
Hello, Thank you for taking the time to share your experience. We're very sorry for the inconvenience and understand your frustration. After checking, it appears that the Demon Slayer - Mitsuri Kanroji vol.34 figurine you ordered is listed as shipping within one week. This means that we have to source this product specifically from our supplier, which may explain the extra delay. We invite you to contact our customer service directly at [email/service] so that we can keep you informed of the precise status of your delivery and answer any questions you may have. We look forward to earning your trust by providing you with a more satisfying experience in the future. Sincerely, 1001hobbies
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Stephanie C.
Rating: 5 out of 5
following a purchase from 05/12/2024
Fast and careful delivery for an original gift :) I am delighted and recommend this site!
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Response from Mangatori
Thank you so much for your feedback! We're delighted that the delivery was quick and careful, and that the gift made an impact. See you soon for more original and perfect orders!
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Lucie B.
Rating: 5 out of 5
following a purchase from 03/12/2024
Very fast delivery and quality packaging. Perfect product.
Highly recommend
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Response from Mangatori
Thank you very much for your enthusiastic feedback! We are delighted that the shipment, packaging and product lived up to your expectations. Your recommendation means a lot to us. See you soon for new orders!
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Ahouva B.
Rating: 5 out of 5
following a purchase from 27/08/2024
Very good
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Response from Mangatori
Thank you for your feedback! We're glad everything went well. See you soon!
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Sylvie S.
Rating: 5 out of 5
following a purchase from 21/11/2024
very good from order to delivery and very nice products.merci
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Response from Mangatori
Thank you very much for your positive feedback! We're delighted that your order and delivery went well, and that you're happy with the quality of the products. See you soon for new orders!
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Rachel F.
Rating: 5 out of 5
following a purchase from 22/11/2024
Very nice Hot Toys figurine, unbelievable realistic details, on order you have to wait a week, and then my parcel arrived within 48 hours well packed. I'd like to thank Mangatori for the wide choice in their store, and wish them every success in their business ⭐️
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Response from Mangatori
Thank you very much for your enthusiastic feedback! We are delighted that the Hot Toys figurine has met your expectations in terms of realism and quality. We do our best to offer you a wide choice of products and we thank you for your support. We hope to see you soon and wish you all the best for the future! ⭐️
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Philippe M.
Rating: 1 out of 5
following a purchase from 15/11/2024
Last year, I waited 6 months for a Goldorak. This year, my skeletor order has been cancelled. They're lousy
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Response from Mangatori
We apologize for the inconvenience of your previous orders. We understand your frustration and apologize for any delays or cancellations. Please be assured that we are constantly working to improve our inventory management and logistics. We look forward to earning your trust again in the future. If you have any questions or require further information about your orders, please do not hesitate to contact us.
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Thibaud A.
Rating: 1 out of 5
following a purchase from 06/11/2024
Don't buy manga or tome, unprotected books can be carried around in the box.
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Response from Mangatori
Thank you for sharing your experience. We apologize for the inconvenience regarding the manga packaging. We will take your comment into account to improve our protection methods. If you have any questions or would like a solution for your order, please do not hesitate to contact us.
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Ribereau C.
Rating: 5 out of 5
following a purchase from 06/11/2024
Very fast shipping.
Very good quality paper.
I recommend
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Response from Mangatori
Thank you very much for your positive feedback! We're delighted that you're happy with the quality of the papers and the speed of shipment. See you soon for your next purchases!
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Jeremy R.
Rating: 5 out of 5
following a purchase from 05/11/2024
Received the day after ordering, top quality
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Response from Mangatori
Thank you very much for your enthusiastic feedback! We are delighted that your order was delivered so quickly. Don't hesitate to come back for future orders!
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Alice L.
Rating: 5 out of 5
following a purchase from 04/11/2024
Fast and accurate delivery
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Response from Mangatori
Thank you for your positive feedback! We're delighted that your order arrived quickly and to your expectations. See you soon for future orders!
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