Customer reviews of Mangatori

Trust Attestation
4,7 /5
Overall rating: 4,7 out of 5
Based on 2 577 published reviews
5 2 162 84% 4 240 9% 3 62 2% 2 34 1% 1 79 3%

Summary of reviews

Mangatori delivers a consistently smooth experience with fast and careful shipping, on-time deliveries, and well-packaged items that arrive in good condition. Customers repeatedly mention reliable service and prompt communication from staff, with many noting exact adherence to descriptions and well-protected packaging for fragile items. The store also shines in product variety and strong satisfaction from collectors, including notable praise for prompt restocks, pre-orders, and thoughtful extras or gifts. Overall, customers highlight proactive support, dependable delivery, and a broad, appealing catalog that keeps them returning for future purchases.

Reviews 1 and 4 stars

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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 27/11/2020
Fast shipment, reasonable price, lacks communication a little light too bad.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/12/2020
Satisfied with the order tracking of the package every day since the order i
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/10/2020
Little information on the status of the pre-order, but otherwise niquel
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 31/10/2020
Very good site, with lots of choice, I had a few delivery problems because of Covid and a broken figurine on arrival at their premises replaced directly by another figurine of my choice.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 27/11/2020
the package arrived with a lot of damage, and the items inside were also damaged.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/11/2020
The figurines are perfect, always in good condition, good quality, fast shipping! I could have put 5 stars on it, but I'm still disappointed to have to pay so much with customs in Overseas France, even if in the end I still come out ahead in terms of quality and price.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 07/11/2020
CLEAR!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 19/11/2020
Very good, fast delivery and well-protected box. On the other hand I had not understood that the product would be sent long after the purchase, it was not marked clearly enough, but apart from that nothing to complain about! I'll be back
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/09/2020
There were no problems whatsoever with site navigation, tracking, etc. What's more, the product was very well packaged and protected, and the service provided is superb and almost beyond reproach. The only downside was the huge delay in delivery, almost a month and a half after the original estimated date, but this was due to the health crisis.
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Response from Mangatori
Dear customer, Thank you for your feedback. We are pleased to hear that the service was generally satisfactory.
Even if the health crisis has had a negative impact on product supply, we do our utmost to offer the best possible customer service. Sincerely, The Mangatori team
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 20/11/2020
Simple, fast and effective! All is said.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/11/2020
fast delivery
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 08/11/2020
I DID NOT RECEIVE MY ORDER!
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Response from Mangatori
Hello, Why didn't you contact us directly, instead of leaving us a negative review? Our team would have done everything necessary to find out where your parcel is. In addition, this is your second order on our site. By looking at the tracking your package will be delivered today. We are sorry for this delay, unfortunately La Poste has experienced a busy period on their network. Our team remains at your disposal, in case of concern. Sincerely, The Mangatori team
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/11/2020
Beautiful figurines and I received my order very quickly.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/11/2020
All is ok
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/11/2020
Received quickly and very well packaged. Too bad the figure has a hole on the hair but I think it's due to the manufacturing process.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/11/2020
Perfect
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/10/2020
No problems with pre-orders, parcel well protected
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/11/2020
Fast and in good condition for the figurine, but the box was completely crushed.
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Response from Mangatori
Hello, thank you for your feedback. Our logistics team does its best to process orders quickly while offering the best possible packaging, which is why your products are intact, despite the condition of your box, which was probably damaged by the carrier. Please be assured that our team remains at your disposal for any further information. Sincerely, The Mangatori team
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 30/10/2020
Very good, but the parcel is not protected enough... one of the figurines had So carton complément défoncé... it's a shame
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 05/08/2020
Very bad, I never received my order and when I write on the site to know where my order is and well I never got any return.
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Response from Mangatori
Dear customer, We have responded to your request. The carrier came several times to drop off the package, but it seems that there was no one to pick it up. So the parcel was eventually returned to us. We offered to reship your parcel, but we have had no response from you. To date, your order is still awaiting reshipment or cancellation. Sincerely, The Mangatori team
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 29/09/2020
Very ergonomic site. It's just a shame that there were major delivery problems. I received my order a week after the planned date, but the site bounced back well to offer me faster delivery.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/10/2020
Protection a bit tight for 6.90 for postage but apart from that the parcel arrived quickly.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 27/09/2020
Order received quickly, only negative point, the shipping box was a little tight so one of my two ordered items had its box damaged.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 02/09/2020
I ordered a new myth cloth and I received another one, so it's not the right product, the box is scratched and corroded, and it's not in blister pack. So I don't recommend it. Even if the customer service remains attentive. 2 orders 2 bad surprises
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Response from Mangatori
Hello, We are very sorry for this inconvenience. Since our move, we have had a lot of logistical problems. All will be resolved soon. Sincerely, The Mangatori team
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 25/08/2020
Item received broken
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Response from Mangatori
Hello, We are sincerely sorry that you have received a broken product. If you had come back to us, we would have made sure to compensate you. Our team will come back to you to solve this problem.
Sincerely, The Mangatori team
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/07/2020
Nothing to say.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/07/2020
Fine
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 31/05/2020
Fast delivery, well packaged, happy with my order, perfect product.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/06/2020
Simple and clear: just what I like!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/06/2020
Fine
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/06/2020
The order arrived a day or so late, but nothing serious. The figurine is really perfect and of very good quality, I recommend it!
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Response from Mangatori
Thank you for your feedback.
Unfortunately the services of La Poste are under water following the deconfinement. Please be assured that they are doing their utmost to provide the best possible delivery service. The Mangatori team
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/04/2020
They respond very quickly and are very accommodating (product exchanged as I initially ordered a pre-order item).
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 24/05/2020
Satisfactory first delivery. And fast.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/05/2020
Very well designed site, it's easy to navigate and find what you're looking for quickly. Very satisfied with the communications I received after ordering, my products were shipped extremely quickly, it took a few extra days to receive them but that's not due to Mangatori. I'm giving it 4 stars because I asked customer service a question about another order and I still haven't received an answer... but that's probably because I'm too impatient, and overall I'm very satisfied.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/05/2020
I received my figurines in good condition very happy with my purchase just I could notice that the boxes were a little damaged but the main thing is that the figurines are intact.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 16/05/2020
No parcel received very bad experience my son has no birthday present.
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Response from Mangatori
Hello, We haven't had time to reply to your e-mail, and you've given us a negative review. We'll try to solve your problem as soon as possible. We will do our best to solve your problem as soon as possible. Sincerely, The mangatori team
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 16/05/2020
Top products
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/05/2020
Package received promptly, in good condition, superb figurine.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/05/2020
Package received quickly and well packaged nothing to say :)
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/05/2020
very well
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