Customer reviews of Mangatori

4,7 /5

Based on 2 577 published reviews

5 2 162 84% 4 240 9% 3 62 2% 2 34 1% 1 79 3%

Summary of reviews

Mangatori delivers a consistently smooth experience with fast and careful shipping, on-time deliveries, and well-packaged items that arrive in good condition. Customers repeatedly mention reliable service and prompt communication from staff, with many noting exact adherence to descriptions and well-protected packaging for fragile items. The store also shines in product variety and strong satisfaction from collectors, including notable praise for prompt restocks, pre-orders, and thoughtful extras or gifts. Overall, customers highlight proactive support, dependable delivery, and a broad, appealing catalog that keeps them returning for future purchases.

Reviews 1 and 5 stars

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Loic C.

Published on 26/09/2025 à 09h19 following a purchase from 13/09/2025

Article in accordance with the description, quality products and very well packaged. Fast delivery

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Jean D.

Published on 19/09/2025 à 19h07 following a purchase from 06/09/2025

Deadlines respected, product compliance. Effective follow-up. Nothing to say, except THANK YOU!

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Davod B.

Published on 13/09/2025 à 17h00 following a purchase from 12/08/2025

Perfect!

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Alexandre A.

Published on 04/09/2025 à 16h49 following a purchase from 23/03/2025

Nickel, well packaged.

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Christophe F.

Published on 04/09/2025 à 06h28 following a purchase from 05/08/2025

After more than ten orders placed for items of varying value, I confirm for any new buyer that the site is reliable for acquiring figurines (having not tested other products). Each product received was in accordance with the description on the site and I did not notice any shortcomings regarding the shipping of the products. However, be informed that the dates provided on the site for delivery are not reliable. From what I could understand, not all items are necessarily in stock with them and supplier orders can add more or less significant delays. For the more impatient, this can pose a problem, but as far as I am concerned, I did not have any particular alerts. Customer service remains available if needed even though I did not receive a response via the form available on the site, I had to reach out to them in other ways. I recommend the site for the variety of available items, some quite rare products can be found there. However, the management of stock and its display on the site remains a negative point. Due to their supply system, an item marked as available with several copies on the site can become unavailable from one day to the next without any particular reasons. I thank the teams, overall the shopping experience is satisfactory.

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Kévin T.

Published on 31/08/2025 à 17h58 following a purchase from 16/08/2025

compliant product

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Munoz G.

Published on 28/08/2025 à 14h04 following a purchase from 14/12/2024

Your sales conditions are not up to the price we pay for the products. Perhaps they should be reviewed; it's too easy. A compensation of 10 euros, let me laugh. For sure, I will not order again and will not promote you. Regards.

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Drazick R.

Published on 16/08/2025 à 17h38 following a purchase from 05/08/2025

Very good figurine and at a good price

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D H.

Published on 01/08/2025 à 14h04 following a purchase from 12/07/2025

Very fast delivery and product as described

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Guillaume G.

Published on 31/07/2025 à 10h32 following a purchase from 10/06/2025

2 months of waiting to be delivered on an order that was supposedly available, No customer service, received a pre-established response, Avoid if you want to be delivered quickly, They have no stock. After that, if you're not in a hurry, nothing to report.

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Ribereau C.

Published on 31/07/2025 à 09h43 following a purchase from 28/04/2025

The paper is still excellent. A big thank you to the after-sales service of Mangatori, patient and efficient without whom I would never have received my order from April. Gratitude

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Jean-Marc N.

Published on 27/07/2025 à 16h27 following a purchase from 25/06/2025

Waiting time too long, lack of communication about stock ...

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Guilherme G.

Published on 24/07/2025 à 17h49 following a purchase from 11/04/2025

Professional, fast!

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Isabelle F.

Published on 24/07/2025 à 04h09 following a purchase from 04/07/2025

Order processed in a timely manner

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Léa P.

Published on 21/07/2025 à 16h53 following a purchase from 04/07/2025

The figurine matches the description, I received it quickly, well packaged and in perfect condition, thank you.

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Cédric M.

Published on 15/07/2025 à 17h43 following a purchase from 03/07/2025

I received my order quickly and I am very happy with the quality of the figurine. Moreover, the product was inexpensive. Thank you very much.

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Breuil A.

Published on 14/07/2025 à 17h38 following a purchase from 22/06/2025

Reliable seller.

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Sébastien B.

Published on 11/07/2025 à 17h02 following a purchase from 30/06/2025

Simple, quick and effective

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Jerome M.

Published on 05/07/2025 à 11h50 following a purchase from 05/05/2025

well and well

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Cyrielle B.

Published on 04/07/2025 à 09h29 following a purchase from 17/06/2025

Perfect

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Guillaume A.

Published on 04/07/2025 à 04h10 following a purchase from 16/06/2025

You prepared the order during the week, lacking a bit of protection for collectors (MHA volume 42x2) but otherwise a small sticker upon arrival as a gift is nice, don't hesitate.

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Chiara C.

Published on 22/06/2025 à 10h24 following a purchase from 01/05/2025

Very little response from customer service and very little information regarding the order.

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Christophe F.

Published on 15/06/2025 à 16h43 following a purchase from 02/06/2025

Reception compliant with effective follow-up. Very satisfied with this first order.

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Philippe L.

Published on 13/06/2025 à 17h00 following a purchase from 17/05/2025

Impeccable package in good condition!

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Kanha P.

Published on 06/06/2025 à 18h40 following a purchase from 03/05/2025

Delivery time not at all in line with the delivery forecast when purchasing the item... + 2 weeks... Totally vague responses from the operators who hide behind the logistics point which is apparently understaffed... Final point during delivery at the pickup point, the package was sent without my contact details so it was impossible to pick it up, I had to wait for the delivery person for 2 hours in front of the pickup point because they were going to take it back to the sender, potentially leading to an additional month of waiting... First and last experience on this site.

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Response from Mangatori Published on 17/06/2025

Hello,

We are sorry to hear that your experience with our service did not meet your expectations.

The longer than expected delivery time and the difficulties encountered during delivery are related to logistical constraints, notably a temporary understaffing in our warehouse. We understand how frustrating this must have been for you.

Regarding the error with the delivery details, we sincerely apologize. However, it is your responsibility to ensure that the details provided during the order are correct. On our side, we do not modify any address once the order has been transferred to the carrier, who then becomes fully responsible.

We also find it important to clarify that our customer service has been very available and that we have contacted Chronopost several times to obtain the necessary code, which you indicate you never received.

We take your comments very seriously and are actively working to improve our organization to avoid this kind of problem in the future.

Thank you for your understanding,
The 1001Hobbies team

Kevin L.

Published on 30/05/2025 à 17h33 following a purchase from 19/04/2025

Well, it didn't go very clearly at first but no worries in itself

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Ann-Sophie B.

Published on 30/05/2025 à 12h29 following a purchase from 09/05/2025

The order took a little time to be shipped, but otherwise everything was perfect!

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Philippe G.

Published on 30/05/2025 à 01h47 following a purchase from 09/05/2025

Beautiful miniature of a tank.

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Maïa A.

Published on 27/05/2025 à 07h40 following a purchase from 12/05/2025

I did not receive what I ordered and no response from the company....

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Response from Mangatori Published on 02/06/2025

Hello,

We are sorry to hear that you did not receive the correct product, and we sincerely apologize for this inconvenience.

Our customer service is at your disposal to resolve this situation. Please do not hesitate to contact us at [email protected], providing your order number, so that we can correct this as soon as possible.

Thank you for your patience and understanding.

Best regards,
The Mangatori team

Mertens S.

Published on 26/05/2025 à 10h17 following a purchase from 15/05/2025

Perfect, there was a small issue but your team quickly resolved it and the refund for the gift wrap was processed. The figurine was greatly appreciated for my son's friend's birthday.

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Emmanuel G.

Published on 23/05/2025 à 06h51 following a purchase from 08/05/2025

the order is in accordance with what I requested and well delivered

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Stefano A.

Published on 09/05/2025 à 19h45 following a purchase from 22/04/2025

Very well

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Stephane D.

Published on 21/04/2025 à 17h09 following a purchase from 10/04/2025

Products received quickly. Satisfied.

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Laurent C.

Published on 15/04/2025 à 16h37 following a purchase from 28/03/2025