Customer reviews of Mangatori

I would like to make myself a present for Christmas by ordering a statuette available on pre-order. I placed my pre-order last August, as this was the only site where it was available, and received an e-mail confirming shipment for November. With no news at the end of November, I sent three messages to customer service, but got no reply. I had to search the online forums to find a telephone number and I contacted them immediately. I found a man who told me that the statuette was out of stock, even though I had paid for it in full. I told him that I hadn't had any feedback and that I didn't think it was normal to learn this news at the last minute, even though my pre-order had been placed several months before and validated as available. I told him I wanted to receive it and not be reimbursed, and he said he'd do what was necessary and get back to me. A week went by and I hadn't heard from him either by e-mail or by phone. I contacted customer service again and learned that a refund procedure had been initiated, even though this was not what I wanted. The person on the phone confirmed that they hadn't received enough stock and that the only thing possible now was a refund. Verdict: I'll have nothing for Christmas. Of course I was reimbursed (that's the least I could do), but I find it incredible that professionals would not only validate a pre-order in stock several months before the statuette's release, but also send me a shipping confirmation email stating "the article has been specially ordered for you from our supplier" "shipment planned for November" (email dated mid-October, less than a month before the release) and to hear me say by phone after weeks of empty stock and without answering my reminders that my order won't be sent to me because it's out of stock. It was the first time I'd ordered from this site, and I wanted to show my confidence, but I'm not ready to order from Mangatori again.

You said that orders were delivered within 48 hours, I've been waiting for a week, and nothing, no news, no message to say what's going on, but you ask my opinion on my satisfaction, I think this will be my first and last order you bunch of comedians.

Last year, I waited 6 months for a Goldorak. This year, my skeletor order has been cancelled. They're lousy

Don't buy manga or tome, unprotected books can be carried around in the box.

Pre-ordered product, only for me to have to send an e-mail to be told that they couldn't honour my order because there weren't enough.

I bought a figurine from them! An experience I'll never repeat...

I paid extra for delivery to get my order faster but it arrived on time. I still haven't received a refund and it's been over 3 months.

No news of my parcel, no reply by email to customer service. I don't recommend and I'm still looking for a way to get my money back. Order placed on 26/01/2024

I've bought this chopstick holder 2 times now, the first time the light broke after a week and I wanted to buy it again because I thought it was nice, and now I've received it broken in two.

i didn't order anything ???

A disgrace, the employee or manager is totally casual and has no knowledge of what she is selling or her stock. What's more, the availability and sales descriptions are misleading.

Twice I've had problems, twice I've written e-mails. Twice I've been completely ignored! Nobody answers, it's unbearable.

I still haven't received my order after 2 months of waiting.

Bad reception, article already served, lack of parts, no contact with the seller.

Delays too long, what a shame. And excessive shipping costs.
Found on another site. Delivered in 2 days and free of charge.

I tried to contact customer service several times because the order was validated without validation from the bank. To cancel the order I tried to contact them several times before they shipped it but I never got any feedback. I don't think I'll ever receive the parcel. This site is totally fraudulent and I'm going to inform the relevant authorities.

The site is pleasant, delivery takes too long and the customer service needs to be reviewed.

Order placed in December 2021, for pre-order delivery at the end of January 2022 and still not delivered...
No sign of life from customer service despite multiple emails ... No phone number to reach them directly.
I strongly advise against ordering from this site. To date, I've been cheated out of an order worth almost €100...

Order in October 2021 Coli still not free in July 22 Multiple attempts to contact without response No refund ... I keep hoping mdr

Order N° GHRPQEOCV placed on 26/01/2022: with a pre-ordered figurine that was supposed to arrive at the end of March and has never been received (it's 08/06/22). Customer service does not respond to any of my multiple reminder messages. I now want my money back

received a defective, broken product, the mangatori service has been silent for 1 week on my request for a return.

Order from June 2021 for products to be available in September 2021 still undelivered in May 2022 and the customer service simply doesn't reply any more so as not to refund products they never sent me. To be avoided, I'm used to figurine sites and this Mr Alexandre Costa, Mangatori's manager, is absolutely not serious. This is the first time I've had a problem with a miniature sales site.

They don't reply to emails, I had to find out that the bonus head wasn't delivered with it despite the positive reply in your previous message.

Collector's box covered with black dust on top. Bottle completely dirty and defunct. No response from seller.

Does not take into account customer requests for current orders.

I have not received my order.

Parcel in a box completely dishevelled half-opened it is a shame

the package arrived with a lot of damage, and the items inside were also damaged.

I DID NOT RECEIVE MY ORDER!

Very bad, I never received my order and when I write on the site to know where my order is and well I never got any return.

I ordered a new myth cloth and I received another one, so it's not the right product, the box is scratched and corroded, and it's not in blister pack. So I don't recommend it. Even if the customer service remains attentive. 2 orders 2 bad surprises

Item received broken

No parcel received very bad experience my son has no birthday present.

One of the boxes I received arrived damaged, despite the cardboard packaging which has nothing and no communication with the seller (request for information on the total to pay for a grouped shipment); whereas on this site it says free shipping for 60euros in Mondial Relay. Too bad I would have bought another figurine in that case.

It's been a month and a half since I ordered, I claimed, I followed the procedure, I have no answer and no figurine and 50€ less! What a service!

First order on the site and the parcel delivered was completely torn and open. Photo and email sent to the site which disclaims any responsibility and barely apologized. On the face of it, there was nothing wrong with the order. It was a gift and my friend didn't mention any problem with the figurine. In any case, I won't be ordering from this site again.

Order arrived 3 days after the expected date, no response from customer service and on top of that the pop was badly painted, too bad I can't put zero stars on it.

It didn't match the ad

One star because you can't put zero! I've been waiting two weeks for my order! What a shame!