Mangatori delivers a consistently smooth experience with fast and careful shipping, on-time deliveries, and well-packaged items that arrive in good condition. Customers repeatedly mention reliable service and prompt communication from staff, with many noting exact adherence to descriptions and well-protected packaging for fragile items. The store also shines in product variety and strong satisfaction from collectors, including notable praise for prompt restocks, pre-orders, and thoughtful extras or gifts. Overall, customers highlight proactive support, dependable delivery, and a broad, appealing catalog that keeps them returning for future purchases.
After waiting more than two months and calling customer service several times, I learned a week ago that the reserved backpack will never be sent. However, I had spoken to several people who explained to me that I was at the top of the list for the next restock, but if I hadn't called yet, no information would have been given to me.
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Response from Mangatori
Hello Virginie,
We completely understand your disappointment and we sincerely apologize for the frustration you experienced regarding the management of your order. Your experience does not meet our standards and we would like to invite you to contact us by email at [email protected] to find a solution tailored to your situation.
Thank you for your understanding.
The Mangatori team.
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Gaetan D.
Rating: 2 out of 5
following a purchase from 14/09/2025
1 year of waiting and unprotected package damaged boxes
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Response from Mangatori
Hello Gaetan,
We are sorry that your experience did not meet your expectations.
We invite you to contact us by email at [email protected] to discuss your situation and find a solution together.
Best regards,
The Mangatori team
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Aart V.
Rating: 2 out of 5
following a purchase from 12/11/2025
Only received second order, end of June 2026 (BSQVSIFAB), which I ordered back in November 2025. I still have not received my first order (FOVQIEDFP) which I placed the day before, 11 November 2025. Shame.
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Response from Mangatori
Hello,
Thank you for taking the time to leave us your review, even though we are sincerely sorry to hear that you are dissatisfied.
We understand your frustration at not having received your order, and we sincerely apologize for the inconvenience caused. We invite you to contact our Customer Service team directly so that we can review your case and provide you with a quick solution:
• Via the contact form available at the bottom right of our website
• By email: [email protected]
We will do our utmost to resolve this situation as quickly as possible.
Kind regards,
The 1001Hobbies Team
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Sandra D.
Rating: 3 out of 5
following a purchase from 17/12/2025
I received a message to inform me of a delay in the delivery of my package. But instead of the end of December, I received it in mid-June... that's quite a difference.
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Response from Mangatori
Hello Sandra,
Thank you sincerely for your feedback. We are delighted that you have received your package, even though the delay was longer than expected. Your satisfaction is important to us. You can contact us at the email address [email protected] for any possible complaints.
Best regards,
The Mangatori team
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Marc D.
Rating: 3 out of 5
following a purchase from 28/05/2026
Overall, I am not satisfied with the experience, even though ultimately the customer service managed to get everything back in order, it does not suffice to "erase" the frustration and friction that preceded it. Making a request on Mangatori and receiving responses from 1001 hobbies... it's confusing from the start. A payment for an order that "gets lost in the system" and therefore money that sits in your accounts without any service rendered... If I hadn't intervened myself, I probably would have never received anything! (no computer matching of payments with order statuses?). I am offered a credit note instead of the requested refund. I concede that the fact that customer service managed to provide me with my order in the end, especially for a limited edition item, has indeed "saved" the situation. However, I do not think I will order from this site again.
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Jérémie T.
Rating: 2 out of 5
following a purchase from 24/04/2025
Ordered item marked "inStock" not in stock at all, over a year waiting to finally receive my order. Communication only by email. Phone does not work. And responses are often vague.
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Response from Mangatori
Hello,
We are sorry to hear about your dissatisfaction regarding your order.
Regarding product availability, the statuses displayed on the website are provided for informational purposes and may change based on the information provided by our suppliers. In some exceptional cases, extended delays may occur, particularly for items that are being restocked or are on pre-order.
We understand your frustration with this delay and regret the inconvenience caused.
Regarding customer service, we indeed prioritize handling requests via email to ensure better tracking of cases. However, we are sorry if the responses seemed too general or insufficiently precise.
We remain at your disposal to review your situation in more detail if you wish to send us your order number at [email protected].
Best regards,
1001hobbies
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Marie-Cécile T.
Rating: 2 out of 5
following a purchase from 04/05/2026
I received the damaged package, and when I wanted to send an email to customer service, an automatic email came back saying that the email address was not working... Too bad for an item I paid €100!
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Response from Mangatori
Hello Marie-Cécile,
Thank you for your feedback. We understand your frustration regarding the delivery delay and we apologize for this inconvenience. Your satisfaction is our priority, and we are doing everything we can to improve our services. We inform you that you can contact customer service at the following address: [email protected]
Best regards,
The 1001hobbies team
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Pierrick H.
Rating: 2 out of 5
following a purchase from 11/03/2025
After contacting support, because the figurine was not shipped on the indicated date. I was told that the Nendoroid in question was out of stock. Fortunately, they sent me a product that I could choose. This is the first and last time I will pre-order on this site.
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Xavier V.
Rating: 3 out of 5
following a purchase from 05/01/2026
Not the size mentioned on the site
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Loric B.
Rating: 2 out of 5
following a purchase from 06/12/2025
The package was delayed twice without explanations. Upon arrival after almost 1 month for 2 figurines, one box was in a "like new" condition, not new, and the other box was in a damaged condition.
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Olivier B.
Rating: 3 out of 5
following a purchase from 28/08/2025
The management of pre-orders by Mangatori is catastrophic. Incorrect information when it arrives after follow-up. Order supposedly canceled but ultimately received... In short, I do not recommend this site for pre-orders
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Renaud D.
Rating: 2 out of 5
following a purchase from 08/03/2025
months and months of waiting for pre-orders (while there were no issues getting everything else on the day) and a half-order sent after threats of complaint following yet another unsuccessful refund request, move along.
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Laurent C.
Rating: 2 out of 5
following a purchase from 05/04/2025
Very disappointed by the current degradation. Order placed more than 6 months ago. Customer service unreachable, order tracking nonexistent. Delay due to a permanently unavailable item but still for sale on the site. Received a voucher to compensate, which I used on another figurine that is also unavailable. I will not order from this site for a while, until they can resolve their supplier issues and we will see.
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Mehdi K.
Rating: 2 out of 5
following a purchase from 21/09/2025
Customer service unreachable after about twenty calls, no response to my emails, selected pickup point not respected at delivery
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Leo B.
Rating: 2 out of 5
following a purchase from 24/08/2025
Terrible customer service, order still pending receipt, I don't even want my order anymore but given the level of customer service I wonder if the return process will be worth it, we'll see if I ever receive the package.
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Josselin P.
Rating: 3 out of 5
following a purchase from 05/08/2025
incorrect information stating that the items were ready to ship at the time of order.
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Mahin V.
Rating: 3 out of 5
following a purchase from 23/06/2025
The figurine arrived well, packaging correct, figurine not damaged, the only downside is the delivery which took an enormous amount of time, but apart from that, very good service.
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Mégane R.
Rating: 2 out of 5
following a purchase from 12/04/2025
the figurine arrived broken, I am very disappointed
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Juliette F.
Rating: 3 out of 5
following a purchase from 13/04/2025
I received my package well but I had to send a message via the site for the steps to progress (I pre-ordered but everything was stuck on level 1 even after the release of the collector), but very good responsiveness.
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Michael R.
Rating: 2 out of 5
following a purchase from 26/05/2025
First order placed and first disappointment. Order of three figurines indicated as in stock and deliverable within 48 hours. Order placed on 26/05 and expected reception on 28 or 29/05, however on 29/05 the status of the order was still processing. Sent an email on 29/05 because contacting by phone was impossible since my order number did not exist and received an email the same day saying that my request has been recorded and will be processed quickly and that they will contact me to find a solution. On 02/06 received an email asking me to wait, that my order is being prepared and will soon be shipped. On 05/06, a new email indicating that my order has been shipped. Collected a package with 2 figurines out of 3 on 10/05 while the order and package details indicated everything should be there. Checked the website and no information stating one figurine was missing. Called the number indicated on the site and was told there is a longer supply delay for one of the figurines and they decided to send the 2 figurines in stock. However, I should have received an email informing me of this which never went out, confirmed by the person on the phone. Today I am therefore waiting for my 3rd figurine, as I chose to maintain the order for it rather than a refund.
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Marie Claire R.
Rating: 3 out of 5
following a purchase from 21/03/2025
Very long waiting time for delivery
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Steve L.
Rating: 3 out of 5
following a purchase from 17/12/2024
Waited too long for the package, I received it after 3 months
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Bérénice M.
Rating: 2 out of 5
following a purchase from 06/02/2025
I haven't received it yet, so the rating may change after I receive the order. Convenient and easy to navigate, search and order. However, it's certainly not an essential purchase, but it could have been a gift. so with a deadline. A deadline isn't bad. It's annoying when a product is listed as available when in fact it isn't, but that can happen to any retailer. On the other hand, I ordered three products on February 6, all of which were"available". I gave up on a fourth precisely because it wasn't available right away, and shipping is grouped together (it's very good to specify this during the purchase process, by the way). On the other hand, today is February 21. So it's been a fortnight since my order was specially ordered from the suppliers for me, and it's about to arrive at the warehouse. Except that I've noticed that in the meantime, all three products on the site remain identified as "available". When an order is placed and you realize that you're out of stock, all you have to do is indicate this on the products at the same time as you place the order with the suppliers. Honesty and transparency give customers confidence. Right now, I'm not sure I'd buy a gift from you if I had to receive it by such and such a date. We'll see what happens next :)
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Response from Mangatori
Hello, Thank you for your detailed feedback and for your patience. We fully understand your frustration with this situation. Indeed, you ordered three products on February 6, all of which were listed as "available". We regret that some of them took longer than expected to reach our warehouse. It is important to specify that there are two notions on our site: "Product available": available on our site, but to be ordered from our supplier. "Product available, dispatched today": indicates that the product is in stock in our logistics warehouse and can be dispatched within 3 days. We do our best to ensure transparency of information, but it may happen that certain products are temporarily out of stock without this being updated immediately. We apologize for this inconvenience and for not being able to meet your expectations within the desired timeframe. As a commercial measure, we have decided to split your order. You will first receive the items that are available, and then those that have yet to arrive from our supplier. We are making every effort to improve our communication on real-time stock levels. We thank you for your understanding and remain at your disposal for any questions or follow-up. We hope that your experience will be more satisfactory. Sincerely, 1001hobbies
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Nicolas S.
Rating: 2 out of 5
following a purchase from 17/12/2024
Paying for express delivery so that it isn't express ... The email does not work and their response on Messenger after receiving the package is not professional.
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Response from Mangatori
Hello Mr Sauvage, We regret this comment and apologize. After having carried out the necessary investigations, we can confirm that we have unfortunately not found any email from you. We understand your impatience before the festive season, but we would like to inform you that you placed your order on the evening of Friday December 17th. Your package was prepared on Saturday, December 18, 2024 and shipped on Monday, December 21, 2024 by Chronoposte. We would like to inform you that the carriers' platforms are particularly overloaded during this period. We recognize that your parcel took two extra days to be processed by Chronoposte, but we would like to emphasize that it was delivered on December 24, 2024, as scheduled. We apologize for the delay due to the exceptional conditions of this period. Sincerely, The Customer Service Team
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Charlotte S.
Rating: 2 out of 5
following a purchase from 17/12/2024
I received the order on time but the design disappeared in the first wash.
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Response from Mangatori
Hello, We regret this comment and apologize. We can confirm that our customer service department has received your photos and sent you a reply. Did you receive it? Please do not hesitate to contact us if you have any further questions. Sincerely, The Customer Service Team
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Pierre K.
Rating: 2 out of 5
following a purchase from 20/11/2024
packaging and product packaging. Not great.
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Response from Mangatori
Hello Sir, We regret this review and apologize. Could you please take the time to contact our customer service department? They will ask you for photos to help them understand what happened. We attach great importance to the careful packaging of our customers' parcels. However, if the packaging did not meet your expectations, we would like to be informed so that we can improve. If you have any further questions, please do not hesitate to contact us. Sincerely, 1001hobbies
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Chantal L.
Rating: 2 out of 5
following a purchase from 21/11/2024
The parcel was very badly wrapped and packaged. The post office had to reinforce it to avoid losing the contents.
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Response from Mangatori
Hello, Thank you for your comment. We apologize for the inconvenience, but please understand that this type of incident is not representative of the service and quality we offer. We invite you to send us an e-mail to [email protected] or to contact customer service using the form in your customer account. Good day 1001hobbies customer service.
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Enzo B.
Rating: 3 out of 5
following a purchase from 13/09/2024
Smooth delivery, only a serious delay in product availability and delivery when the site indicated delivery almost 1 month before.
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Response from Mangatori
Thank you for taking the time to share your experience. We are delighted to hear that the delivery went well, but we are sorry for the delay in product availability. We understand how frustrating this can be, especially with advertised lead times. Your feedback is valuable to us, and we will work to improve our communication on this matter. Thank you for your patience and understanding! See you soon!
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Jo X.
Rating: 2 out of 5
following a purchase from 24/05/2024
Deplorable service: the site displays availabilities that they are unable to honor. What's more, if you end up phoning them, because you can't get a reply by other means, and because order tracking is very vague, you still have to fight to get your money back (incompetent employee, perhaps fraudulent practice?). When you end up getting your money back weeks later for an order they can't deliver, I find that very limiting. It's not far from a scam, in any case, a very bad experience.
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Response from Mangatori
We're sorry to hear that you've experienced difficulties with your order. It is never pleasant to have a bad experience, and we apologize for any inconvenience caused. We assure you that we are working hard to improve our service and respect posted availability. If you have not yet received your refund, or if you have any other concerns, we invite you to contact us directly at [email protected] or by phone at 0179736876. We aim to resolve your situation as quickly as possible. Thank you for your patience.
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Emilie A.
Rating: 3 out of 5
following a purchase from 30/04/2024
Good communication. The figurine is in order and intact, but the box arrived damaged.
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David F.
Rating: 3 out of 5
following a purchase from 27/11/2023
Wide choice, interesting price, well-designed and clear site, except for the choice of delivery method: systematic error on the free Mondial Relay or Chronopost point relais solutions, forcing me to fall back on private parcel home delivery, for which I had to pay according to the value of the order. It's a shame.
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Sandra L.
Rating: 3 out of 5
following a purchase from 19/10/2023
Very long delivery even though the products were indicated as being in stock on October 30. Plus Mondial Relay couldn't deliver where I wanted... it took even longer.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 12/07/2023
Two years ago I thought I'd been scammed when I ordered some figurines, which I never received and the people in charge of the site were unreachable. After several attempts I finally got through to someone who offered me a voucher for the amount of my order, plus 25%. I recommended something else and I've just been delivered. The item is great, the one piece bag. So I don't know what to think of the site, before my incident I had placed many orders without any problem.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 19/03/2023
Hello and good evening! I received the little Alisaie figurine. The cardboard box carrying the figurine was well packed and protected the sculpture inside. However, when I opened the box containing Alisaie, I was horrified to see that it was broken.... It's not Mangatori's fault, but the manufacturer's, as the figurine is wandering left and right inside. So I'm a bit sad...
Apart from that, I hope there'll be a little Alphinaud soon!
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 26/11/2022
Almost 1 month between order and delivery. Fortunately delivered on December 23
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 03/03/2023
Despite the delivery delay, I am very satisfied with the product.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 22/05/2022
No customer service, no reply to our mail, photo etc... Positive point: fast shipping, but apart from that, if you receive a figurine in poor condition, good luck with a refund, or anything else, they don't respond.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 28/02/2022
Site good, fast shipping without problem, but impossible to contact customer service, does not respond to emails.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 24/03/2022
Delivery was fast but the wrong product was shipped. I have contacted the site twice for a refund but have received no response since. This is a disappointment.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 19/01/2022
I've had a very bad experience. Customer service responds quickly, but their logistics leave a lot to be desired. I ordered a batch of wcf figurines (5) and only received one. Well, that can happen, but today I received the remainder of the order, 4 figurines, and in this batch there's the same figurine I received a few days before (even though I'd sent a photo of the first one).(It's been a week since I placed my order and it's still not complete.
That's why I'm rating this site today. At the moment I'm waiting for them to reply to my email, sent early afternoon. It's a shame because it was my first order with them and I think it'll be my last. I'm going to stick to my reference sites. I'm sorry, one mistake I can understand, it can happen, but two, given the competition on the market, isn't great. Two stars for their customer service, because despite everything, I always got a reply. The stars in - are for processing my order.
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