Customer reviews of Mangatori

Terrible customer service, order still pending receipt, I don't even want my order anymore but given the level of customer service I wonder if the return process will be worth it, we'll see if I ever receive the package.

Nickel, well packaged.

After more than ten orders placed for items of varying value, I confirm for any new buyer that the site is reliable for acquiring figurines (having not tested other products). Each product received was in accordance with the description on the site and I did not notice any shortcomings regarding the shipping of the products. However, be informed that the dates provided on the site for delivery are not reliable. From what I could understand, not all items are necessarily in stock with them and supplier orders can add more or less significant delays. For the more impatient, this can pose a problem, but as far as I am concerned, I did not have any particular alerts. Customer service remains available if needed even though I did not receive a response via the form available on the site, I had to reach out to them in other ways. I recommend the site for the variety of available items, some quite rare products can be found there. However, the management of stock and its display on the site remains a negative point. Due to their supply system, an item marked as available with several copies on the site can become unavailable from one day to the next without any particular reasons. I thank the teams, overall the shopping experience is satisfactory.

compliant product

incorrect information stating that the items were ready to ship at the time of order.

Very good figurine and at a good price

It's a shame that the site indicated that the item was 'in stock' at the time of my order, when it was actually a 'pre-order'. This led to an unexpected wait. On the other hand, I want to highlight the quality of the after-sales service: quick, clear, and professional responses, with a very friendly and attentive team. No complaints on that front. Otherwise, no issues.

The figurine arrived well, packaging correct, figurine not damaged, the only downside is the delivery which took an enormous amount of time, but apart from that, very good service.

Very fast delivery and product as described

The paper is still excellent. A big thank you to the after-sales service of Mangatori, patient and efficient without whom I would never have received my order from April. Gratitude

Waiting time too long, lack of communication about stock ...

Professional, fast!

Order processed in a timely manner

The figurine matches the description, I received it quickly, well packaged and in perfect condition, thank you.

I received my order quickly and I am very happy with the quality of the figurine. Moreover, the product was inexpensive. Thank you very much.

Reliable seller.

Simple, quick and effective

well and well

Perfect

You prepared the order during the week, lacking a bit of protection for collectors (MHA volume 42x2) but otherwise a small sticker upon arrival as a gift is nice, don't hesitate.

The package is not protected enough in my opinion, but the service is responsive and they replied to me very quickly despite my impatience to receive my package. Overall satisfied.

the figurine arrived broken, I am very disappointed

I received my package well but I had to send a message via the site for the steps to progress (I pre-ordered but everything was stuck on level 1 even after the release of the collector), but very good responsiveness.

Reception compliant with effective follow-up. Very satisfied with this first order.

First order placed and first disappointment. Order of three figurines indicated as in stock and deliverable within 48 hours. Order placed on 26/05 and expected reception on 28 or 29/05, however on 29/05 the status of the order was still processing. Sent an email on 29/05 because contacting by phone was impossible since my order number did not exist and received an email the same day saying that my request has been recorded and will be processed quickly and that they will contact me to find a solution. On 02/06 received an email asking me to wait, that my order is being prepared and will soon be shipped. On 05/06, a new email indicating that my order has been shipped. Collected a package with 2 figurines out of 3 on 10/05 while the order and package details indicated everything should be there. Checked the website and no information stating one figurine was missing. Called the number indicated on the site and was told there is a longer supply delay for one of the figurines and they decided to send the 2 figurines in stock. However, I should have received an email informing me of this which never went out, confirmed by the person on the phone. Today I am therefore waiting for my 3rd figurine, as I chose to maintain the order for it rather than a refund.

Impeccable package in good condition!

Well, it didn't go very clearly at first but no worries in itself

Item delivered with several weeks delay, due to the supplier.

product received, regular communications on potential product delays. suitable packaging.

The order took a little time to be shipped, but otherwise everything was perfect!

Beautiful miniature of a tank.

Perfect, there was a small issue but your team quickly resolved it and the refund for the gift wrap was processed. The figurine was greatly appreciated for my son's friend's birthday.

the order is in accordance with what I requested and well delivered

Very well

The figurine arrived well but a bit broken, surely due to the journey, but the figurine remains incredible and very beautiful for the price.

Products received quickly. Satisfied.

Top products, great packaging!

Fast and careful shipping.

Very long waiting time for delivery

Nothing to say, everything went well and the figurines are in good condition!