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S
Rating: 3 out of 5
Waited too long for the package, I received it after 3 months
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Customer reviews of Mangatori
Trust Attestation
4,7
/5
Overall rating: 4,7 out of 5
Based on 2 577 published reviews
Summary of reviews
Mangatori delivers a consistently smooth experience with fast and careful shipping, on-time deliveries, and well-packaged items that arrive in good condition. Customers repeatedly mention reliable service and prompt communication from staff, with many noting exact adherence to descriptions and well-protected packaging for fragile items. The store also shines in product variety and strong satisfaction from collectors, including notable praise for prompt restocks, pre-orders, and thoughtful extras or gifts. Overall, customers highlight proactive support, dependable delivery, and a broad, appealing catalog that keeps them returning for future purchases.
Reviews 2, 3, 4 and 5 stars
Reset filtersF
Rating: 5 out of 5
Well-built site with a lot of choices. Order tracking is fine! Just be careful with the payment. Indeed, I wanted to pay for my order in 4 installments via Paypal but everything was charged in one go.
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A
Rating: 5 out of 5
New purchase of several mangas. One volume arrived damaged in the lot, customer service offered me an exchange immediately. Nothing to say.
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I
Rating: 5 out of 5
Fast and careful shipping, products conform to the description
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D
Rating: 5 out of 5
Fast delivery, everything is great.
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J
Rating: 5 out of 5
Fast and accurate shipping
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M
Rating: 5 out of 5
It took ages for the order to be delivered, but the quality and product were perfect!
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T
Rating: 5 out of 5
I must admit I was a bit puzzled before ordering from the Mangatori site, but I gave them a try and I'm not at all disappointed! The parcel arrived as I was told on the right date and the figurine was in perfect condition. The only downside was that I ordered a 300€ figurine and it was marked everywhere on the site that delivery was free for orders over 100€. I only had to pay 5€, which was a shame but not too bad, I can recommend it!
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B
Rating: 5 out of 5
A misunderstanding on the product availability display led to a complaint on my part. The response was quick and clear. A commercial gesture was made on the delivery in two times. I have received my products as agreed and compliant I am satisfied thank you.
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N
Rating: 5 out of 5
very good, I recommend
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Response from Mangatori
Thank you very much for your recommendation! We are delighted that you are satisfied. See you soon for a new order!
M
Rating: 5 out of 5
Everything conforms
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Response from Mangatori
Thank you for your feedback! We're delighted that everything is in line with your expectations. See you soon!
E
Rating: 5 out of 5
Very good Fast delivery and well protected Perfect
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Response from Mangatori
Thank you for your positive feedback! We are delighted that the shipment was fast and well protected. See you soon for another perfect order!
B
Rating: 2 out of 5
I haven't received it yet, so the rating may change after I receive the order. Convenient and easy to navigate, search and order. However, it's certainly not an essential purchase, but it could have been a gift. so with a deadline. A deadline isn't bad. It's annoying when a product is listed as available when in fact it isn't, but that can happen to any retailer. On the other hand, I ordered three products on February 6, all of which were"available". I gave up on a fourth precisely because it wasn't available right away, and shipping is grouped together (it's very good to specify this during the purchase process, by the way). On the other hand, today is February 21. So it's been a fortnight since my order was specially ordered from the suppliers for me, and it's about to arrive at the warehouse. Except that I've noticed that in the meantime, all three products on the site remain identified as "available". When an order is placed and you realize that you're out of stock, all you have to do is indicate this on the products at the same time as you place the order with the suppliers. Honesty and transparency give customers confidence. Right now, I'm not sure I'd buy a gift from you if I had to receive it by such and such a date. We'll see what happens next :)
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Response from Mangatori
Hello, Thank you for your detailed feedback and for your patience. We fully understand your frustration with this situation. Indeed, you ordered three products on February 6, all of which were listed as "available". We regret that some of them took longer than expected to reach our warehouse. It is important to specify that there are two notions on our site: "Product available": available on our site, but to be ordered from our supplier. "Product available, dispatched today": indicates that the product is in stock in our logistics warehouse and can be dispatched within 3 days. We do our best to ensure transparency of information, but it may happen that certain products are temporarily out of stock without this being updated immediately. We apologize for this inconvenience and for not being able to meet your expectations within the desired timeframe. As a commercial measure, we have decided to split your order. You will first receive the items that are available, and then those that have yet to arrive from our supplier. We are making every effort to improve our communication on real-time stock levels. We thank you for your understanding and remain at your disposal for any questions or follow-up. We hope that your experience will be more satisfactory. Sincerely, 1001hobbies
X
Rating: 5 out of 5
Package delivered without breakage, nothing to complain about
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Response from Mangatori
Thank you for your return! We're delighted that your parcel arrived in perfect condition. See you soon for a new order!
J
Rating: 5 out of 5
Very clear and easy to use
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Response from Mangatori
Thank you for your feedback! We're delighted that our site was clear and easy to use. See you soon for new orders!
B
Rating: 5 out of 5
Fast, clean delivery :D
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Response from Mangatori
Thank you for your feedback! We are delighted that the delivery was quick and careful. See you soon for a new order!
T
Rating: 5 out of 5
At the top
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Response from Mangatori
Thank you so much! See you soon for another top-notch order!
F
Rating: 5 out of 5
My order was perfectly processed, fast shipping, I recommend
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Response from Mangatori
Thank you for your feedback! We're delighted that your order was processed perfectly and shipped quickly. Your recommendation means a lot to us! See you soon for new orders!
A
Rating: 5 out of 5
Perfect
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Response from Mangatori
Thank you so much! See you soon for another perfect order!
A
Rating: 4 out of 5
Order arrived quickly, careful packaging, parcel tracking.
I put only 4 stars because on an article ( display kayou spyxfamily) or on the title it is marked 18boosters 5 cards (all depends how one interprets, it was not very clear), but it is 4 boosters of 5 cards and 1 topper in reality. Otherwise, I was satisfied with the items I ordered and I recommend this site!
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I put only 4 stars because on an article ( display kayou spyxfamily) or on the title it is marked 18boosters 5 cards (all depends how one interprets, it was not very clear), but it is 4 boosters of 5 cards and 1 topper in reality. Otherwise, I was satisfied with the items I ordered and I recommend this site!
Response from Mangatori
Thank you for your detailed feedback! We are delighted that your order arrived quickly and in good condition. We have taken note of your comment on the description of the Kayou Spy x Family display in order to improve the clarity of the information. Thank you for your confidence and your recommendation!
P
Rating: 5 out of 5
Very good
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Response from Mangatori
Thank you for your positive feedback! We are delighted that you are satisfied. We hope to see you soon!
J
Rating: 5 out of 5
Simple, efficient delivery, fast turnaround.
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Response from Mangatori
Thank you for your feedback! We are delighted that everything went well. See you soon for another order!
A
Rating: 5 out of 5
Huge selection! Fast delivery. Serious company.
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Response from Mangatori
Thank you very much for your feedback! We're delighted that you're satisfied with our wide choice and service. We hope to see you soon!
M
Rating: 5 out of 5
I received my order, it was not in stock but it arrived rather quickly.
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Response from Mangatori
Thank you for your feedback! Even when we're out of stock, we make sure your order arrives as quickly as possible. Glad everything went well! See you soon!
E
Rating: 5 out of 5
Perfect
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Response from Mangatori
We look forward to hearing from you! If there's anything you need, please don't hesitate to come back to us. See you soon!
C
Rating: 5 out of 5
I love
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Response from Mangatori
That's great, thanks! Glad you like it! See you soon!
F
Rating: 5 out of 5
Fast delivery and figurine as on the site
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Response from Mangatori
Thank you for your feedback! We're delighted that delivery was quick and that the figurine met your expectations. See you soon for a new order!
É
Rating: 5 out of 5
Very fast shipping!!!
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Response from Mangatori
Thank you for your feedback! We're delighted that the shipment was so quick. See you soon for a new order!
F
Rating: 5 out of 5
As usual, everything is perfect.
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Response from Mangatori
Thank you for your loyalty and your feedback! We are delighted that everything is perfect, as usual. See you soon for another order!
F
Rating: 5 out of 5
Top-notch, fast and very well protected
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Response from Mangatori
Thank you for your feedback! We're delighted that the speed and protection of your order met your expectations. See you soon for more top-notch orders!
N
Rating: 2 out of 5
Paying for express delivery so that it isn't express ... The email does not work and their response on Messenger after receiving the package is not professional.
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Response from Mangatori
Hello Mr Sauvage, We regret this comment and apologize. After having carried out the necessary investigations, we can confirm that we have unfortunately not found any email from you. We understand your impatience before the festive season, but we would like to inform you that you placed your order on the evening of Friday December 17th. Your package was prepared on Saturday, December 18, 2024 and shipped on Monday, December 21, 2024 by Chronoposte. We would like to inform you that the carriers' platforms are particularly overloaded during this period. We recognize that your parcel took two extra days to be processed by Chronoposte, but we would like to emphasize that it was delivered on December 24, 2024, as scheduled. We apologize for the delay due to the exceptional conditions of this period. Sincerely, The Customer Service Team
C
Rating: 2 out of 5
I received the order on time but the design disappeared in the first wash.
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Response from Mangatori
Hello, We regret this comment and apologize. We can confirm that our customer service department has received your photos and sent you a reply. Did you receive it? Please do not hesitate to contact us if you have any further questions. Sincerely, The Customer Service Team
V
Rating: 5 out of 5
Product conforms to order. Tracked delivery very good. I recommend this seller.
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Response from Mangatori
Thank you very much for your positive feedback! We are delighted that your order met your expectations and that delivery went smoothly. See you soon for new orders!
A
Rating: 5 out of 5
serious site and product true to description
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Response from Mangatori
Thank you very much for your feedback! We're glad you had a good experience with us. See you soon for new orders!
D
Rating: 5 out of 5
I was looking for a specific product and easily found it.
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Response from Mangatori
Thank you for your feedback! We're delighted that you were able to find the product you were looking for so easily. Please do not hesitate to come back if you have other needs, we will be happy to help you again.
E
Rating: 5 out of 5
Very happy with my purchase! It was super fast and cheap, I was surprised to receive my order so quickly. The quality is superb, the figurine arrived protected so the box had no damage, not even a scratch. It was a gift for my friend, but I'm definitely thinking of ordering for myself in the future.
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Response from Mangatori
Thank you very much for your enthusiastic feedback! We are delighted that your order arrived quickly and in perfect condition, and that you were satisfied with the quality. It's a pleasure to know that you were able to make a nice gift for your friend. We look forward to seeing you again for future purchases! We hope to see you soon!
P
Rating: 5 out of 5
Serious
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Response from Mangatori
Thank you for your feedback! We're glad you found our service to be reliable. We always do our best to provide a quality experience. See you soon for your next purchases!
A
Rating: 4 out of 5
The item arrived perfect.
The lack of communication is confusing!
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The lack of communication is confusing!
Response from Mangatori
Thank you for your feedback! We are delighted that the item arrived in perfect condition. We understand that the lack of communication can be confusing, and we apologize for this inconvenience. We will take your comment into account to improve our service. We hope to see you soon!
S
Rating: 5 out of 5
The item I ordered was exactly what I wanted and the delivery time was respected.
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Response from Mangatori
Thank you very much for your positive feedback! We're delighted that the item met your expectations and that delivery times were respected. See you soon for your next orders!
E
Rating: 4 out of 5
Package received promptly in time for Christmas, but I'm disappointed because the box is ripped off. The box is loose in the delivery box, so there's no protection, which is a pity, but fortunately the figurine is unharmed.
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Response from Mangatori
We're sorry to hear that the box was damaged during shipping. We always do our best to ensure careful delivery, and we understand that this kind of detail can be frustrating. Fortunately, the figurine is in good condition. Thank you for your understanding and for taking the time to share your experience. Should you require any further assistance, please do not hesitate to contact us.