Mangatori delivers a consistently smooth experience with fast and careful shipping, on-time deliveries, and well-packaged items that arrive in good condition. Customers repeatedly mention reliable service and prompt communication from staff, with many noting exact adherence to descriptions and well-protected packaging for fragile items. The store also shines in product variety and strong satisfaction from collectors, including notable praise for prompt restocks, pre-orders, and thoughtful extras or gifts. Overall, customers highlight proactive support, dependable delivery, and a broad, appealing catalog that keeps them returning for future purchases.
Hello, Why didn't you contact our after-sales service, we would have found a solution. Sincerely, The Mangatori team
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 25/10/2021
Site bien
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 03/06/2021
received quickly but please improve your PACKAGING. no bubble wrap just the box in a cardboard box.
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Response from Mangatori
Hello, thank you for your feedback. All our orders are protected by cardboard in order to caller them and avoid shocks. It is possible that there was an oversight on your order and we apologize. We will redouble our efforts to prevent this kind of problem from recurring. Thank you, Mangatori team
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 05/05/2021
Overall quite satisfied
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 15/04/2021
Ordered figurine sailor moon eternal gliter and glamour and received instead figurine sailor moon glitter and glamour and not eternal what a disappointment!
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 13/02/2021
I ordered a shenron plush which I received quickly. It is of good quality but it was simply laid out in a cardboard box without protection as a result my light green plush has traces of rubbing from the cardboard box and I cannot wash it in the washing machine.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 16/02/2021
The delivery and processing costs are very high I ordered on this site because I had no other choice it was a special request for an ado purchase 13.90€ costs 6.90€ for a figurine of 7cm so no link with the weight however standard delivery times respected
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 09/12/2020
Delivery delayed because the delivery drivers did not take the time to go up to the accessible apartment. Delivery had to be postponed to a relay point. Beyond that, received the package in very good condition and satisfied with the purchase. Delivery could be improved. Thank you.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 07/12/2020
product ordered easily, conforms to the description, received quickly only downside: fortunately it was well packaged because the deliveryman threw it over the garden fence...
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 02/12/2020
The box arrived damaged. Knowing that this is for a collection the box has a lot of importance I am disappointed.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 01/12/2020
Perfect site
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 29/11/2020
Good contact but order not yet received
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 02/12/2020
I'm very disappointed with the delivery as I took the express delivery option but the delivery man seemed unprofessional. He called me at 8.47pm on a Friday evening because he couldn't find my address and indeed he was in the wrong village. I waited for him to come but he never did. I got my parcel on Wednesday from my neighbor! I don't understand why I was given a code then? The deliveryman didn't even call to tell me that he was finally delivering my parcel. It's a real shame.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 28/11/2020
Nothing to say about the site itself. The order was dispatched quickly. However, I was very unhappy with the delivery because I received a parcel that was completely torn, the boxes of the figurines I ordered were completely damaged (a pity because they were Christmas presents...) and the order form was hanging on the top of the parcel so it was there for everyone to see... So I'm very happy with the site but very unhappy with the delivery, which is a shame.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 27/11/2020
Order estimated on December 1st and received on December 5th.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 18/11/2020
I received my order on time but one of the boxes was damaged.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 06/11/2020
Product damaged during delivery
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 08/11/2020
Still nothing received, in my case.
Big delay, then no idea if it's mangatori or the post office.
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Response from Mangatori
Hello, We are very sorry that your parcel has been delayed. Unfortunately, La Poste has been experiencing a very busy period, delaying the entire network. Please do not hesitate to contact our team before leaving a negative comment. Sincerely, The Mangatori team
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 17/07/2020
I had to call customer service several times to get my order.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 05/09/2020
product shipment a little long
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 27/08/2020
Delivery errors, late replies, very disappointed, too bad I thought this site was serious.
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Response from Mangatori
Hello, Since our move we've had a number of logistical problems. Our teams are working hard to provide the best possible service despite the various problems. We are doing our utmost to resolve these issues as quickly as possible. Sincerely, The Mangatori team
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 30/08/2020
Site rich in articles but navigation not very fluid. Preparation of the order rather fast but the follow-up of the delivery is catastrophic with delay of delivery. To be reviewed
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 10/08/2020
Very good delivery times, reasonable price for a delivery, but box damaged on arrival. Avoid stuffing products into a box that's too small, or use the right amount of protection, without compressing the items like crazy. It's a shame, because the rest of the service is excellent.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 25/07/2020
I ordered 7 cm figurines which arrived smaller than advertised. I have no complaints about the delivery and the figurine model.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 08/06/2020
I have placed several orders on the site, but I forgot to include a figurine in my parcel, which was fortunately sent to me in another order. What I regret is that for several orders and hundreds of euros, there is no small gift (key ring etc...) like other sellers on other sites.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 13/05/2020
I was to be delivered on May 15 for a birthday and missed I ordered on purpose on your site because it was colissimo 48h and I paid for it!
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Response from Mangatori
Hello, We are very sorry that your order could not be delivered on time. In these special and complicated times, some parcels take longer to arrive. Delivering as quickly as possible and in the best possible conditions are at the heart of our concerns. That's why all our orders are dispatched the same day before 11am.
Sincerely, COSTA Alexandre from Mangatori
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 02/02/2020
Secure and tracked delivery, but very long!
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 03/02/2020
Pay 26 euros in total for a figurine worth 13 in store bah ... I tell you it hurts the hindquarters. Plus my parcel was FREE SERVICE at Auchan, which means that the first pecno to pass by could have helped himself, which is really nonsense...
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Response from Mangatori
Hello, You have paid a total of 21.80€ and not 26€. Including €4.90 for shipping. Our prices are market prices for most of the products in our catalog. Concerning the self-service relay, it is the relay that is responsible for their organization.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 28/11/2019
Order arrived in perfect condition at the relay point. However, there was a big problem with the tracking of the parcel. I received an email telling me that the order had been prepared, then nothing. Worried after 10 days, I decided not to go and see the relay point. The parcel was available and I only had 4 days left to collect it. Otherwise, the figurine is perfectly packaged and in perfect condition. Just delivery problems.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 02/12/2019
Delay in delivery, not directly informed; finally I was able to change the shipping address and Mangatori did what was necessary; thank you!
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 30/11/2019
Several days late because Mangatori had forgotten to include the invoice for the unwinding...so the Christmas present arrived after Christmas, which is a shame when you order 3 weeks in advance.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 16/12/2019
Figurine too small and not too similar to the image shown on the site. Fast delivery but a bit expensive as the figurine could have been put in a bubble envelope.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 30/11/2019
order conformed but delivered 3 weeks late by Mondial Relay, the reviews of this delivery company are appalling in the Languedoc region, to be avoided.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 01/12/2019
Very good delivery time, but too many advertising mails received
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 07/12/2019
Prices remain high
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 17/11/2019
I ordered a parcel to be delivered to my address, but it was sent to a relay point without me being informed. However, I received an SMS telling me that the parcel had arrived.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 21/10/2019
Mangatori has the best prices on certain products, which is very cool. My order was received on time, the only problem being that the boxes of figurines are all damaged.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 04/09/2019
arrive super fast
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 03/09/2019
Interesting mangatori site. mangatori products on eBay, no details on sizes.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 07/07/2019
I received my parcel torn with a broken figurine box.
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