Mangatori delivers a consistently smooth experience with fast and careful shipping, on-time deliveries, and well-packaged items that arrive in good condition. Customers repeatedly mention reliable service and prompt communication from staff, with many noting exact adherence to descriptions and well-protected packaging for fragile items. The store also shines in product variety and strong satisfaction from collectors, including notable praise for prompt restocks, pre-orders, and thoughtful extras or gifts. Overall, customers highlight proactive support, dependable delivery, and a broad, appealing catalog that keeps them returning for future purchases.
After waiting more than two months and calling customer service several times, I learned a week ago that the reserved backpack will never be sent. However, I had spoken to several people who explained to me that I was at the top of the list for the next restock, but if I hadn't called yet, no information would have been given to me.
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Response from Mangatori
Hello Virginie,
We completely understand your disappointment and we sincerely apologize for the frustration you experienced regarding the management of your order. Your experience does not meet our standards and we would like to invite you to contact us by email at [email protected] to find a solution tailored to your situation.
Thank you for your understanding.
The Mangatori team.
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Gaetan D.
Rating: 2 out of 5
following a purchase from 14/09/2025
1 year of waiting and unprotected package damaged boxes
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Response from Mangatori
Hello Gaetan,
We are sorry that your experience did not meet your expectations.
We invite you to contact us by email at [email protected] to discuss your situation and find a solution together.
Best regards,
The Mangatori team
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Aart V.
Rating: 2 out of 5
following a purchase from 12/11/2025
Only received second order, end of June 2026 (BSQVSIFAB), which I ordered back in November 2025. I still have not received my first order (FOVQIEDFP) which I placed the day before, 11 November 2025. Shame.
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Response from Mangatori
Hello,
Thank you for taking the time to leave us your review, even though we are sincerely sorry to hear that you are dissatisfied.
We understand your frustration at not having received your order, and we sincerely apologize for the inconvenience caused. We invite you to contact our Customer Service team directly so that we can review your case and provide you with a quick solution:
• Via the contact form available at the bottom right of our website
• By email: [email protected]
We will do our utmost to resolve this situation as quickly as possible.
Kind regards,
The 1001Hobbies Team
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Brendon J.
Rating: 4 out of 5
following a purchase from 11/05/2026
Fast shipping and I am satisfied with my order. The only negative point is the lack of protection and the fact that the packaging box is the same box as the figurine. As a collector, I keep them, but that's the only negative point; otherwise, nothing to say.
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Jérémie T.
Rating: 2 out of 5
following a purchase from 24/04/2025
Ordered item marked "inStock" not in stock at all, over a year waiting to finally receive my order. Communication only by email. Phone does not work. And responses are often vague.
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Response from Mangatori
Hello,
We are sorry to hear about your dissatisfaction regarding your order.
Regarding product availability, the statuses displayed on the website are provided for informational purposes and may change based on the information provided by our suppliers. In some exceptional cases, extended delays may occur, particularly for items that are being restocked or are on pre-order.
We understand your frustration with this delay and regret the inconvenience caused.
Regarding customer service, we indeed prioritize handling requests via email to ensure better tracking of cases. However, we are sorry if the responses seemed too general or insufficiently precise.
We remain at your disposal to review your situation in more detail if you wish to send us your order number at [email protected].
Best regards,
1001hobbies
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Marie-Cécile T.
Rating: 2 out of 5
following a purchase from 04/05/2026
I received the damaged package, and when I wanted to send an email to customer service, an automatic email came back saying that the email address was not working... Too bad for an item I paid €100!
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Response from Mangatori
Hello Marie-Cécile,
Thank you for your feedback. We understand your frustration regarding the delivery delay and we apologize for this inconvenience. Your satisfaction is our priority, and we are doing everything we can to improve our services. We inform you that you can contact customer service at the following address: [email protected]
Best regards,
The 1001hobbies team
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Pierrick H.
Rating: 2 out of 5
following a purchase from 11/03/2025
After contacting support, because the figurine was not shipped on the indicated date. I was told that the Nendoroid in question was out of stock. Fortunately, they sent me a product that I could choose. This is the first and last time I will pre-order on this site.
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Loric B.
Rating: 2 out of 5
following a purchase from 06/12/2025
The package was delayed twice without explanations. Upon arrival after almost 1 month for 2 figurines, one box was in a "like new" condition, not new, and the other box was in a damaged condition.
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Sylvia B.
Rating: 4 out of 5
following a purchase from 16/12/2025
I have received the figure, it is faithful to what was mentioned.
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Laura M.
Rating: 4 out of 5
following a purchase from 13/12/2025
Satisfied with my order. Perfect, well packaged. But the shipping is a bit long, unfortunately.
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Émilie C.
Rating: 4 out of 5
following a purchase from 28/11/2025
Super serious site with a lot of choices. The only small downside is that we cannot reach them by phone (everything is through complaints via the site).
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Eric D.
Rating: 4 out of 5
following a purchase from 29/11/2025
OK, but a lot of delay between the order and the shipment of the package. Otherwise, everything was OK
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Renaud D.
Rating: 2 out of 5
following a purchase from 08/03/2025
months and months of waiting for pre-orders (while there were no issues getting everything else on the day) and a half-order sent after threats of complaint following yet another unsuccessful refund request, move along.
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Francoise A.
Rating: 4 out of 5
following a purchase from 11/11/2025
Serious site. Fast delivery. Too bad the shipping costs are not proportional to the value of the order...
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Laurent C.
Rating: 2 out of 5
following a purchase from 05/04/2025
Very disappointed by the current degradation. Order placed more than 6 months ago. Customer service unreachable, order tracking nonexistent. Delay due to a permanently unavailable item but still for sale on the site. Received a voucher to compensate, which I used on another figurine that is also unavailable. I will not order from this site for a while, until they can resolve their supplier issues and we will see.
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Vanessa P.
Rating: 4 out of 5
following a purchase from 20/10/2025
Order processing a bit long but careful packaging
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Mehdi K.
Rating: 2 out of 5
following a purchase from 21/09/2025
Customer service unreachable after about twenty calls, no response to my emails, selected pickup point not respected at delivery
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Eric M.
Rating: 4 out of 5
following a purchase from 28/08/2025
Clear site, fast delivery. However, be careful with the condition of the packages. Box damaged without degradation of the figurine (fragile).
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Leo B.
Rating: 2 out of 5
following a purchase from 24/08/2025
Terrible customer service, order still pending receipt, I don't even want my order anymore but given the level of customer service I wonder if the return process will be worth it, we'll see if I ever receive the package.
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Thomas M.
Rating: 4 out of 5
following a purchase from 06/06/2025
It's a shame that the site indicated that the item was 'in stock' at the time of my order, when it was actually a 'pre-order'. This led to an unexpected wait. On the other hand, I want to highlight the quality of the after-sales service: quick, clear, and professional responses, with a very friendly and attentive team. No complaints on that front. Otherwise, no issues.
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Quentin J.
Rating: 4 out of 5
following a purchase from 10/05/2025
The package is not protected enough in my opinion, but the service is responsive and they replied to me very quickly despite my impatience to receive my package. Overall satisfied.
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Mégane R.
Rating: 2 out of 5
following a purchase from 12/04/2025
the figurine arrived broken, I am very disappointed
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Michael R.
Rating: 2 out of 5
following a purchase from 26/05/2025
First order placed and first disappointment. Order of three figurines indicated as in stock and deliverable within 48 hours. Order placed on 26/05 and expected reception on 28 or 29/05, however on 29/05 the status of the order was still processing. Sent an email on 29/05 because contacting by phone was impossible since my order number did not exist and received an email the same day saying that my request has been recorded and will be processed quickly and that they will contact me to find a solution. On 02/06 received an email asking me to wait, that my order is being prepared and will soon be shipped. On 05/06, a new email indicating that my order has been shipped. Collected a package with 2 figurines out of 3 on 10/05 while the order and package details indicated everything should be there. Checked the website and no information stating one figurine was missing. Called the number indicated on the site and was told there is a longer supply delay for one of the figurines and they decided to send the 2 figurines in stock. However, I should have received an email informing me of this which never went out, confirmed by the person on the phone. Today I am therefore waiting for my 3rd figurine, as I chose to maintain the order for it rather than a refund.
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Pierrick H.
Rating: 4 out of 5
following a purchase from 22/04/2025
Item delivered with several weeks delay, due to the supplier.
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Response from Mangatori
Hello Sir,
We sincerely regret your feedback and once again apologize for the inconvenience caused.
We regret this situation, which is also very unpleasant for us. We are fully aware that the delays have been too long, and we understand that.
However, our way of operating allows us to obtain rare or hard-to-find products, which can sometimes lead to additional delays. We are doing our utmost to improve this process and limit the wait for our customers.
We thank you for your patience and remain at your disposal for any further questions.
Best regards,
The Mangatori team
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Fabrice T.
Rating: 4 out of 5
following a purchase from 10/02/2025
product received, regular communications on potential product delays. suitable packaging.
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Response from Mangatori
Hello,
Thank you very much for your positive feedback!
We are delighted that you received your product and appreciated the follow-up on your order as well as the packaging. We take pride in regularly communicating about any potential delays to keep you well informed.
We look forward to seeing you again on our site!
Best regards,
The Mangatori team
D
Dorian J.
Rating: 4 out of 5
following a purchase from 16/04/2025
The figurine arrived well but a bit broken, surely due to the journey, but the figurine remains incredible and very beautiful for the price.
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Bérénice M.
Rating: 2 out of 5
following a purchase from 06/02/2025
I haven't received it yet, so the rating may change after I receive the order. Convenient and easy to navigate, search and order. However, it's certainly not an essential purchase, but it could have been a gift. so with a deadline. A deadline isn't bad. It's annoying when a product is listed as available when in fact it isn't, but that can happen to any retailer. On the other hand, I ordered three products on February 6, all of which were"available". I gave up on a fourth precisely because it wasn't available right away, and shipping is grouped together (it's very good to specify this during the purchase process, by the way). On the other hand, today is February 21. So it's been a fortnight since my order was specially ordered from the suppliers for me, and it's about to arrive at the warehouse. Except that I've noticed that in the meantime, all three products on the site remain identified as "available". When an order is placed and you realize that you're out of stock, all you have to do is indicate this on the products at the same time as you place the order with the suppliers. Honesty and transparency give customers confidence. Right now, I'm not sure I'd buy a gift from you if I had to receive it by such and such a date. We'll see what happens next :)
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Response from Mangatori
Hello, Thank you for your detailed feedback and for your patience. We fully understand your frustration with this situation. Indeed, you ordered three products on February 6, all of which were listed as "available". We regret that some of them took longer than expected to reach our warehouse. It is important to specify that there are two notions on our site: "Product available": available on our site, but to be ordered from our supplier. "Product available, dispatched today": indicates that the product is in stock in our logistics warehouse and can be dispatched within 3 days. We do our best to ensure transparency of information, but it may happen that certain products are temporarily out of stock without this being updated immediately. We apologize for this inconvenience and for not being able to meet your expectations within the desired timeframe. As a commercial measure, we have decided to split your order. You will first receive the items that are available, and then those that have yet to arrive from our supplier. We are making every effort to improve our communication on real-time stock levels. We thank you for your understanding and remain at your disposal for any questions or follow-up. We hope that your experience will be more satisfactory. Sincerely, 1001hobbies
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Alexandra C.
Rating: 4 out of 5
following a purchase from 31/01/2025
Order arrived quickly, careful packaging, parcel tracking.
I put only 4 stars because on an article ( display kayou spyxfamily) or on the title it is marked 18boosters 5 cards (all depends how one interprets, it was not very clear), but it is 4 boosters of 5 cards and 1 topper in reality. Otherwise, I was satisfied with the items I ordered and I recommend this site!
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Response from Mangatori
Thank you for your detailed feedback! We are delighted that your order arrived quickly and in good condition. We have taken note of your comment on the description of the Kayou Spy x Family display in order to improve the clarity of the information. Thank you for your confidence and your recommendation!
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Nicolas S.
Rating: 2 out of 5
following a purchase from 17/12/2024
Paying for express delivery so that it isn't express ... The email does not work and their response on Messenger after receiving the package is not professional.
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Response from Mangatori
Hello Mr Sauvage, We regret this comment and apologize. After having carried out the necessary investigations, we can confirm that we have unfortunately not found any email from you. We understand your impatience before the festive season, but we would like to inform you that you placed your order on the evening of Friday December 17th. Your package was prepared on Saturday, December 18, 2024 and shipped on Monday, December 21, 2024 by Chronoposte. We would like to inform you that the carriers' platforms are particularly overloaded during this period. We recognize that your parcel took two extra days to be processed by Chronoposte, but we would like to emphasize that it was delivered on December 24, 2024, as scheduled. We apologize for the delay due to the exceptional conditions of this period. Sincerely, The Customer Service Team
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Charlotte S.
Rating: 2 out of 5
following a purchase from 17/12/2024
I received the order on time but the design disappeared in the first wash.
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Response from Mangatori
Hello, We regret this comment and apologize. We can confirm that our customer service department has received your photos and sent you a reply. Did you receive it? Please do not hesitate to contact us if you have any further questions. Sincerely, The Customer Service Team
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Annie V.
Rating: 4 out of 5
following a purchase from 01/12/2024
The item arrived perfect.
The lack of communication is confusing!
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Response from Mangatori
Thank you for your feedback! We are delighted that the item arrived in perfect condition. We understand that the lack of communication can be confusing, and we apologize for this inconvenience. We will take your comment into account to improve our service. We hope to see you soon!
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Elodie L.
Rating: 4 out of 5
following a purchase from 09/12/2024
Package received promptly in time for Christmas, but I'm disappointed because the box is ripped off. The box is loose in the delivery box, so there's no protection, which is a pity, but fortunately the figurine is unharmed.
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Response from Mangatori
We're sorry to hear that the box was damaged during shipping. We always do our best to ensure careful delivery, and we understand that this kind of detail can be frustrating. Fortunately, the figurine is in good condition. Thank you for your understanding and for taking the time to share your experience. Should you require any further assistance, please do not hesitate to contact us.
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Pierre K.
Rating: 2 out of 5
following a purchase from 20/11/2024
packaging and product packaging. Not great.
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Response from Mangatori
Hello Sir, We regret this review and apologize. Could you please take the time to contact our customer service department? They will ask you for photos to help them understand what happened. We attach great importance to the careful packaging of our customers' parcels. However, if the packaging did not meet your expectations, we would like to be informed so that we can improve. If you have any further questions, please do not hesitate to contact us. Sincerely, 1001hobbies
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Rolande A.
Rating: 4 out of 5
following a purchase from 06/12/2024
Order well received but awaiting end of December as Christmas present
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Response from Mangatori
Thank you for your feedback! We hope your Christmas gift will be perfect once opened. We wish you all the best for the holidays and remain at your disposal should you have any questions.
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Chantal L.
Rating: 2 out of 5
following a purchase from 21/11/2024
The parcel was very badly wrapped and packaged. The post office had to reinforce it to avoid losing the contents.
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Response from Mangatori
Hello, Thank you for your comment. We apologize for the inconvenience, but please understand that this type of incident is not representative of the service and quality we offer. We invite you to send us an e-mail to [email protected] or to contact customer service using the form in your customer account. Good day 1001hobbies customer service.
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Mike M.
Rating: 4 out of 5
following a purchase from 17/10/2024
The 3 mangas arrived safely and were in impeccable condition. A little long in coming, hence the missing star, but perfection doesn't exist, as they say. I'll trust Mangatori again if need be.
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Response from Mangatori
Thank you for your honest feedback! We're delighted that your mangas arrived in perfect condition! We apologize for the delay and are doing our best to improve it. Your trust is important to us, so see you soon at Mangatori for your next orders!
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Yves Q.
Rating: 4 out of 5
following a purchase from 12/10/2024
Serious and professional. Reasonable delivery time
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Response from Mangatori
Thank you for your feedback! We're delighted to hear that you found our services to be reliable, professional and timely. Your satisfaction is our priority! Don't hesitate to come back for future purchases. See you soon!
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Camille B.
Rating: 4 out of 5
following a purchase from 26/09/2024
Delivery time longer than indicated but customer service very responsive and pleasant so I recommend!
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Response from Mangatori
Thank you for sharing your experience! We're sorry to hear that delivery times were longer than expected, but we're delighted that our customer service was able to respond to your needs in a responsive and pleasant manner. Your recommendation means a lot to us! Thank you for your understanding and support. Please come back again for future purchases. We hope to see you soon!
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Geoffrey B.
Rating: 4 out of 5
following a purchase from 11/06/2024
Fast and compliant!
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Response from Mangatori
Thank you for your positive feedback! We are delighted to hear that your order was fast and met your expectations. Don't hesitate to come back to us for future purchases!
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Jo X.
Rating: 2 out of 5
following a purchase from 24/05/2024
Deplorable service: the site displays availabilities that they are unable to honor. What's more, if you end up phoning them, because you can't get a reply by other means, and because order tracking is very vague, you still have to fight to get your money back (incompetent employee, perhaps fraudulent practice?). When you end up getting your money back weeks later for an order they can't deliver, I find that very limiting. It's not far from a scam, in any case, a very bad experience.
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Response from Mangatori
We're sorry to hear that you've experienced difficulties with your order. It is never pleasant to have a bad experience, and we apologize for any inconvenience caused. We assure you that we are working hard to improve our service and respect posted availability. If you have not yet received your refund, or if you have any other concerns, we invite you to contact us directly at [email protected] or by phone at 0179736876. We aim to resolve your situation as quickly as possible. Thank you for your patience.
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