Customer reviews of MassMe

Trust Attestation
9,5 /10
Overall rating: 9,5 out of 10
Based on 479 published reviews
5 399 83% 4 54 11% 3 12 3% 2 3 1% 1 11 2%

Summary of reviews

MassMe is consistently described as a practical, versatile head and neck support that stays in place during recovery, with multiple positions that keep the face-down or slightly angled posture comfortable for extended periods. The bamboo fabric cushion is noted as soft and supportive, easy to adjust for face width, and the product is easy to assemble, use, and transport, including on beds, desks, or in a car. Customers frequently highlight reliable and prompt delivery, along with responsive, helpful customer service. Overall, the cushion is valued for aiding post-surgery recovery, improving comfort during long periods of rest, and enabling reading, watching, and light activity without neck pain.

1 star review

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D
Dorothea C.
Rating: 1 out of 5
following a purchase from 21/03/2026
No possibility to return the pillow because it is supposedly a "medical" product. We do not like it and insist on a return label...
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Response from MassMe
Hello, According to the recommendations of the European Union, a medical product with skin contact cannot be returned after use.
R
R D.
Rating: 1 out of 5
following a purchase from 06/12/2025
Product is unsuitable for lying on the stomach after vitrectomy. And there is no Dutch manual. For me, a bad purchase.
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Response from MassMe
Hello,
Thank you for your feedback. We understand that the recommended position after this surgery can be difficult. However, most of our users appreciate that the product helps keep the injected gas in place while preventing neck pain. In response to your comment, we will add Dutch to the manual.
M
Mercedes M.
Rating: 1 out of 5
following a purchase from 05/06/2025
it is unstable and moves when placed on a table.
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Response from MassMe
When placing the system on a table, the column that supports the cushion prevents it from moving. I recommend consulting the user manual, chapter 2: «Sitting mode», as well as photo 8.
M
Marta B.
Rating: 1 out of 5
following a purchase from 10/03/2025
My order was white bamboo and I received the red one.
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Ljubka P.
Rating: 1 out of 5
following a purchase from 27/09/2024
It's bad. much too hard, totally unstable. you can't sleep on such a cushion. on top of that you can't send a return. a lot of money for nothing.
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C
Chalk M.
Rating: 1 out of 5
following a purchase from 20/05/2024
EXCELLENT
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C
christelle D.
Rating: 1 out of 5
following a purchase from 20/01/2024
Very good quality
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Response from MassMe
Hello Madam, can you please change your rating as 1/5 is the worst rating whereas your review is very positive. Thank you in advance
D
Daniele V.
Rating: 1 out of 5
following a purchase from 30/11/2023
The product itself is fine, but the shipping handled by UPS has been terrible and possibly the worst shopping experience I have had so far
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Response from MassMe
We decided to change transportation companies.
V
Vicente M.
Rating: 1 out of 5
following a purchase from 28/10/2023
I received the product with moisture stains and the only thing I have been told is to wash it,
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Response from MassMe
The package was delivered to you in a very heavy rain.
The cushion is removable and the bamboo cover can be hand or machine washed at 30°. The bamboo cover dries very quickly.
M
Marie-Catherine V.
Rating: 1 out of 5
following a purchase from 10/08/2023
Very good
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YVONNE D.
Rating: 1 out of 5
following a purchase from 19/04/2023
A top-quality, ergonomic product that was highly effective.
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