Customer reviews of MassMe

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9,5 /10
Overall rating: 9,5 out of 10
Based on 479 published reviews
5 399 83% 4 54 11% 3 12 3% 2 3 1% 1 11 2%

Summary of reviews

MassMe is consistently described as a practical, versatile head and neck support that stays in place during recovery, with multiple positions that keep the face-down or slightly angled posture comfortable for extended periods. The bamboo fabric cushion is noted as soft and supportive, easy to adjust for face width, and the product is easy to assemble, use, and transport, including on beds, desks, or in a car. Customers frequently highlight reliable and prompt delivery, along with responsive, helpful customer service. Overall, the cushion is valued for aiding post-surgery recovery, improving comfort during long periods of rest, and enabling reading, watching, and light activity without neck pain.

Reviews 1, 2, 3 and 4 stars

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M
Marie-thérèse P.
Rating: 4 out of 5
following a purchase from 04/05/2024
practical and well-designed
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marie claude S.
Rating: 4 out of 5
following a purchase from 08/03/2024
fixed on the table, the first notch doesn't work. It fell off one night when I was moving around a lot on my bed.
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Norbert E.
Rating: 3 out of 5
following a purchase from 13/03/2024
Do not like
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Pierre M.
Rating: 4 out of 5
following a purchase from 22/02/2024
Super, without this device, the aftermath of the operation would have been catastrophic. Very practical and comfortable, I recommend it.
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Dabid A.
Rating: 4 out of 5
following a purchase from 21/02/2024
Good product for postoperative retinal detachment (used mainly for sleeping) although sometimes it is uncomfortable when sleeping due to the number of hours in the same position. It arrived with a broken piece during transport but they quickly sent me a new one (very good service).
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Juan M.
Rating: 4 out of 5
following a purchase from 15/02/2024
They sent me exactly what I saw on their website and it fits perfectly what I need. Very good design of the postoperative device.
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Veronique D.
Rating: 4 out of 5
following a purchase from 05/02/2024
Comfortable after vitrectomy
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Miguel Ángel F.
Rating: 4 out of 5
following a purchase from 12/02/2024
It is especially useful for sleeping
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Monique T.
Rating: 4 out of 5
following a purchase from 26/01/2024
Good help when considering the position to adopt after a macular hole
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christelle D.
Rating: 1 out of 5
following a purchase from 20/01/2024
Very good quality
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Response from MassMe
Hello Madam, can you please change your rating as 1/5 is the worst rating whereas your review is very positive. Thank you in advance
B
Blandine D.
Rating: 4 out of 5
following a purchase from 11/01/2024
Good help
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Marc A.
Rating: 4 out of 5
following a purchase from 04/01/2024
Plastic tightening knob not great and an extra notch to lower it when on a table.
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Jacques C.
Rating: 4 out of 5
following a purchase from 23/11/2023
Very good product thank you
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Daniele V.
Rating: 1 out of 5
following a purchase from 30/11/2023
The product itself is fine, but the shipping handled by UPS has been terrible and possibly the worst shopping experience I have had so far
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Response from MassMe
We decided to change transportation companies.
S
Sara T.
Rating: 2 out of 5
following a purchase from 20/11/2023
I had to pay extra to get it to me sooner and the order arrived just as late without the day indicated.
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Gilda C.
Rating: 4 out of 5
following a purchase from 06/11/2023
The product looks very good, but not yet tested. Very fast delivery, and parcel in good condition
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José Carlos N.
Rating: 3 out of 5
following a purchase from 16/10/2023
Not bad, but its fit and comfort could be improved.
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Vicente M.
Rating: 1 out of 5
following a purchase from 28/10/2023
I received the product with moisture stains and the only thing I have been told is to wash it,
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Response from MassMe
The package was delivered to you in a very heavy rain.
The cushion is removable and the bamboo cover can be hand or machine washed at 30°. The bamboo cover dries very quickly.
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Pedro C.
Rating: 3 out of 5
following a purchase from 15/10/2023
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Pedro C.
Rating: 3 out of 5
following a purchase from 15/10/2023
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Pedro C.
Rating: 3 out of 5
following a purchase from 15/10/2023
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Pedro C.
Rating: 3 out of 5
following a purchase from 15/10/2023
-
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Gérard B.
Rating: 4 out of 5
following a purchase from 29/09/2023
The foam is a little too crushed in my opinion. Otherwise top .
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Yves K.
Rating: 4 out of 5
following a purchase from 27/09/2023
Very good device for easier "head down" recovery. Very good contact with the supplier. After several days of continuous use, velcro was less adherent, but repositionable. Good concept to promote.
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Monique L.
Rating: 4 out of 5
following a purchase from 19/09/2023
Adjustment with thumbwheel a little difficult
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Martine P.
Rating: 4 out of 5
following a purchase from 01/09/2023
Essential accessory that I can only recommend. Unclips a little too easily.
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Alicia F.
Rating: 4 out of 5
following a purchase from 04/09/2023
Fast delivery
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Catherine B.
Rating: 4 out of 5
following a purchase from 22/08/2023
Very good, effective and practical product. I don't regret my purchase despite the high price.
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Marie-Catherine V.
Rating: 1 out of 5
following a purchase from 10/08/2023
Very good
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Catherine S.
Rating: 4 out of 5
following a purchase from 05/04/2023
It's a good product, very useful for practicing on a person lying on their stomach. The only drawback is that when practicing on a 5cm-thick futon, the recipient's head is raised, which ends up being uncomfortable.
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Véronique P.
Rating: 4 out of 5
following a purchase from 25/01/2023
Product purchased in anticipation of eye surgery, which was postponed. The cushion is comfortable, but the support seems a bit fragile and difficult to mobilize.
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D
denis A.
Rating: 4 out of 5
following a purchase from 09/02/2023
It's a good thing my wife, who had an operation for a macular hole, got this product so she could spend 15 days upside down! The only fault I can find with it is that the Velcro fasteners don't hold very well and keep coming unstuck. All in all, a very good product, indispensable for us after the operation. The eye surgeon didn't know about it, but he was very positive when I showed it to him.
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colette L.
Rating: 4 out of 5
following a purchase from 22/05/2023
Super without the cushion impossible to heal
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Etienne P.
Rating: 4 out of 5
following a purchase from 27/02/2023
Very responsive and pleasant on the phone
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YVONNE D.
Rating: 1 out of 5
following a purchase from 19/04/2023
A top-quality, ergonomic product that was highly effective.
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Guilaine R.
Rating: 4 out of 5
following a purchase from 27/06/2023
Good for daytime, to soothe the neck. But at night, I didn't use it because I couldn't relax. I had a vitrectomy.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 03/10/2021
Fast delivery. The cushion is an invaluable aid for post-surgery support. Indispensable for maintaining a good sleeping position.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 10/06/2021
Very accessible site, no navigation problems. Delivery on time.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 03/05/2021
I saw it, bought it and received it quickly! My concern is that the treatment table doesn't have a mattress for me to slide it under, so I'll have to attach it to the table. For most of my patients, if I bend it, they can breathe easily; for others, it accentuates cervical lordosis and that's not good. On the whole, I'm satisfied because my table doesn't have a face hole!
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Response from MassMe
Hello, if you turn the baseplate 180°, no cervical lordosis is possible! even in your case MassMe doesn't need to be fixed, just place the baseplate on your table, strap it around your table and fold a towel over it ;-)
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 31/05/2021
Very good site navigation, perfect delivery. After trying it out and using it during my convalescence (vitrectomy), I would like to point out one small detail: the tightening knob and the little teeth that fit together seem fragile.
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Response from MassMe
Thank you for your message. Your comment is correct, but it is technically normal for the tips of the teeth to become blunt. Our clamping system has been tested over 5,000 times for 100% functionality and safety.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 07/06/2021
The product is excellent! It's a good idea to have 2 different envelopes.... Then there could be a choice of structure: for example aluminium or wood in addition to plastic.
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Response from MassMe
Both wood and aluminum were studied, but the results in terms of strength and weight were not up to the task.
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 07/06/2021
It's clear and there could be more photos with very different situations.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 10/02/2021
Ordered correctly and quickly, product conformed but arrived partially broken; a part used to store the product. For my purposes, this does not justify the cost and inconvenience of reshipping.
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