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M
Rating: 5 out of 5
An excellent product. And the purchasing process as well.
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Customer reviews of MassMe
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 492 published reviews
Summary of reviews
MassMe is consistently praised for its thoughtful design and practical support for eye surgery recovery. Positive specifics include easy assembly and disassembly, a cushion that adapts to the face and provides comfortable neck and head support, and effective options for maintaining the head-down or face-down position during recovery. Customers highlight fast and reliable delivery, responsive customer service, and the product’s portability and versatility for use at home, in bed, or on the go. Many users note that the cushion greatly aids sleep, reading, watching movies, and reducing neck or back strain during the postoperative period.
Reviews 1, 2, 4 and 5 stars
Reset filtersJ
Rating: 5 out of 5
I have had retina detachment surgery and I had to be almost 24 hours face down for 10 days due to the gas they put in to seal the retina. Thanks to this headrest, I have been able to sleep and sit at a table because it can be adjusted for both things. I recommend it.
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M
Rating: 5 out of 5
Fast reception and corresponds to the presented item
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J
Rating: 4 out of 5
Product meets the need for eye surgeries in particular
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M
Rating: 5 out of 5
Ordered following a vitrectomy, I could not test it due to its late delivery.
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E
Rating: 5 out of 5
EXCELLENT SERVICE
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F
Rating: 5 out of 5
perfect
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C
Rating: 5 out of 5
I underwent a vitrectomy due to a hole in the macula. After the operation, the patient must keep their head tilted with their gaze directed towards their feet. This device has been of great help in adhering to this constraint. Indeed, being able to rest the head allows for proper relaxation of the trapezius area in the neck, and the gaze is well positioned.
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C
Rating: 5 out of 5
Perfect for relaxing after work
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A
Rating: 5 out of 5
Bamboo fabric headrest, very comfortable and easy to install. Processed order and very fast delivery. Thank you for that.
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Y
Rating: 5 out of 5
Perfect, very practical and comfortable
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C
Rating: 5 out of 5
The product seems effective. Healing is in progress
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C
Rating: 2 out of 5
The pillow is quite pleasantly soft, however, the handling is not particularly good. The plastic is very sharp-edged, I keep tearing my fingers while turning the screw. The locking mechanism is also very poor. It slips out very quickly despite the plug.
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Response from MassMe
Good day,
It seems that these incidents are due to a partially improper use contrary to the operating instructions. We recommend that you carefully observe these to optimize the use of your device and avoid such problems, or contact our customer service, which will be happy to assist you.
It seems that these incidents are due to a partially improper use contrary to the operating instructions. We recommend that you carefully observe these to optimize the use of your device and avoid such problems, or contact our customer service, which will be happy to assist you.
P
Rating: 5 out of 5
We were delivered on time but at a relay point when it should have been at home. Otherwise, the product is very good. The adjustment could have a latch which would be an improvement to the current product.
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R
Rating: 1 out of 5
Product is unsuitable for lying on the stomach after vitrectomy. And there is no Dutch manual. For me, a bad purchase.
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Response from MassMe
Hello,
Thank you for your feedback. We understand that the recommended position after this surgery can be difficult. However, most of our users appreciate that the product helps keep the injected gas in place while preventing neck pain. In response to your comment, we will add Dutch to the manual.
Thank you for your feedback. We understand that the recommended position after this surgery can be difficult. However, most of our users appreciate that the product helps keep the injected gas in place while preventing neck pain. In response to your comment, we will add Dutch to the manual.
E
Rating: 5 out of 5
Everything perfect. Great product. Delivery ahead of schedule. Thank you
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B
Rating: 5 out of 5
Very quick delivery!
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C
Rating: 5 out of 5
A precious cushion, very good quality, very comfortable, an extraordinary bed during my postoperative recovery from retina.
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L
Rating: 5 out of 5
very satisfied
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E
Rating: 5 out of 5
I had surgery on my macula and it has been my salvation. Thank you very much
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B
Rating: 5 out of 5
It was very helpful during my recovery from a vitrectomy and I also recommended it to my treating doctors.
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L
Rating: 5 out of 5
Fortunately, this MassMe cushion exists. It allowed me to sleep in the recommended position to better heal the macular hole. The first night was not easy, but then you get used to it. Thanks to the inventor of this product, especially a French one.
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P
Rating: 4 out of 5
good overall
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D
Rating: 5 out of 5
Beautiful design and the product exceeded expectations.
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L
Rating: 5 out of 5
A good help when one has undergone a vitrectomy
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B
Rating: 5 out of 5
Everything is in perfect order. Thank you.
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P
Rating: 5 out of 5
Excellent product for post-operative macular hole intervention.
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V
Rating: 5 out of 5
Good product and fast delivery
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J
Rating: 5 out of 5
Very good product especially in the case of a Vitrectomy, I recommend
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A
Rating: 5 out of 5
Perfect. Essential. And top-notch customer service. I recommend.
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P
Rating: 5 out of 5
Very efficient
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L
Rating: 5 out of 5
fantastic
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B
Rating: 4 out of 5
Very well thought-out ergonomic headrest with many application possibilities. The only downside: changes in the tilt of the cushion column are very cumbersome and stiff.
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Response from MassMe
Thank you very much for your review. It is likely that you did not turn the tension knob far enough to make the tilt movement easier to release.
D
Rating: 5 out of 5
Fast delivery, but product no longer necessary, so I sent it back.
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W
Rating: 5 out of 5
Uncomplicated processing and fast delivery. We are very satisfied with the pillow, as it relieves the constant downward gaze after an eye surgery.
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F
Rating: 5 out of 5
After purchasing the product, it arrived within the expected timeframe, perfectly in accordance with the order. Ultimately, I didn't need to use it, so I decided to return it. The return process turned out to be simple and quick, without any complications. The company handled the procedure efficiently and professionally, which allowed me to finalize the return without any issues.
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A
Rating: 5 out of 5
I appreciated Mr. Pétri's commercial service; indeed, I had cataract surgery with a vitrectomy requiring a "bubble" position, head parallel to the ground... but only for a duration of two days, so I did not use the head support and turned it around... However, I must point out that for a long recovery, it is a wonderful and easy-to-use tool. Best regards.
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B
Rating: 5 out of 5
Smooth processing, fast delivery, great help after eye surgery
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E
Rating: 5 out of 5
Perfect in every way
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