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J
Rating: 5 out of 5
Very satisfied, very practical after vitrectomy.
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Customer reviews of MassMe
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 492 published reviews
Summary of reviews
MassMe is consistently praised for its thoughtful design and practical support for eye surgery recovery. Positive specifics include easy assembly and disassembly, a cushion that adapts to the face and provides comfortable neck and head support, and effective options for maintaining the head-down or face-down position during recovery. Customers highlight fast and reliable delivery, responsive customer service, and the product’s portability and versatility for use at home, in bed, or on the go. Many users note that the cushion greatly aids sleep, reading, watching movies, and reducing neck or back strain during the postoperative period.
Reviews 1, 2, 4 and 5 stars
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Rating: 5 out of 5
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E
Rating: 5 out of 5
Very good acquisition! Completely suitable for vitrectomy. Thank you very much
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A
Rating: 5 out of 5
Great product! I recommend it!!!
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J
Rating: 5 out of 5
Phenomenal
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I
Rating: 5 out of 5
The product helped me a lot after the vitrectomy, in maintaining the prone position
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G
Rating: 5 out of 5
Very useful item for many situations in life. I ordered it for an eye recovery but had to organize myself differently. It could have been valuable but arrived too late. Beware of any scratches on the face in the chin area caused by the sharp hard plastic not perfectly covered by the pillow. The shipping cost is too high (42.90 euros) to receive it within 24 working hours from the order if placed by 2 PM on the same day, and it is not related to what was promised on the site: I placed my order at 1:30 PM on a Friday and received it the following Tuesday. The requested reductions in shipping costs were not applied.
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A
Rating: 4 out of 5
Delivery was very prompt after payment, unfortunately the part did not meet our expectations. The return shipping cost money, but the refund was credited to the account after about 14 days.
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Response from MassMe
If you had contacted our customer service, we would certainly have been happy to assist you in making optimal use of the product.
A
Rating: 5 out of 5
Excellent product especially for those like me who have undergone surgery (on the eye) for VITRECTOMY, allowing for an acceptable recovery with its use, a nice design, comfortable and easy to assemble! I am very satisfied! Albano Sidari
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A
Rating: 5 out of 5
Thanks to MassMe, the citrectomy is more bearable. The price is a bit high, but it's worth it.
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M
Rating: 5 out of 5
This cushion really saved me during my post-retinal surgery recovery. Very comfortable and intelligently designed. It should be prescribed for every surgery that requires keeping your head down.
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N
Rating: 5 out of 5
The Massme cushion after vitrectomy is essential and helps enormously during recovery!
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F
Rating: 5 out of 5
My wife, who underwent macular hole surgery, found your device very useful, managing to maintain the recommended position with minimal effort, listening to audiobooks, etc. Thank you.
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M
Rating: 5 out of 5
Very satisfied with my purchase which helped me a lot after my eye surgery.
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N
Rating: 5 out of 5
Very good material that I used after a vitrectomy. I recommend it.
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P
Rating: 4 out of 5
It's a shame that the chin rests on the plastic, which is not optimal. A higher and firmer foam would have prevented contact.
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Response from MassMe
Thank you for your feedback, the manual specifies that the two tips must be glued side by side to prevent any contact with the frame. The foam has two densities, allowing you to choose a firmer support.
N
Rating: 5 out of 5
I gave it to my sister-in-law after a vitrectomy and she is very happy, it helps her get through this uncomfortable recovery.
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J
Rating: 5 out of 5
Product meets my expectations.
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A
Rating: 5 out of 5
Is a good headrest
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J
Rating: 5 out of 5
Perfect. I can't imagine the ordeal of sleeping for 7 days with my face down like without the help of the post-vitrectomy pillow.
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A
Rating: 5 out of 5
Very good device at a reasonable cost for a recovery requiring a bubble position
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N
Rating: 5 out of 5
Very useful for the postoperative course of a vitrectomy
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C
Rating: 5 out of 5
Very satisfied. Huge help after vitrectomy.
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R
Rating: 5 out of 5
Very good .multi positions and comfortable
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M
Rating: 5 out of 5
Mechanically easy to handle, the headrest should be a bit longer and wider, and the padding should be made of higher quality foam
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Response from MassMe
Thank you for your feedback. We have improved the foam and opted for a double-sided version. This exclusive feature allows you to choose the most comfortable side for longer use.
N
Rating: 4 out of 5
Overall satisfied but a long support causes discomfort in the cheeks. Perhaps the design should be reviewed to avoid pain during long support on the cheeks - Thank you
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Response from MassMe
Thank you for your feedback. We have precisely designed the first double-sided foam allowing the user to choose the side that best suits their morphology and sensitivity.
P
Rating: 4 out of 5
Very practical equipment in a sitting position for neck rest with the head down. Allows reading, watching a tablet while respecting the recovery guidelines after a macular hole operation.
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M
Rating: 5 out of 5
Valid product and of good quality.
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S
Rating: 5 out of 5
If we don't talk about the quality and speed of delivery despite the encouragement to take the package for fast delivery, the equipment is very easy to use and provides great comfort.
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M
Rating: 1 out of 5
it is unstable and moves when placed on a table.
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Response from MassMe
When placing the system on a table, the column that supports the cushion prevents it from moving. I recommend consulting the user manual, chapter 2: «Sitting mode», as well as photo 8.
K
Rating: 4 out of 5
Everything is fine, it could just be a bit more stable and adjustable to a higher position
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Response from MassMe
Thank you for your feedback. In the lying position, the system is compatible with mattresses up to 36 cm thick! In the sitting position, it is designed for people up to 1.95 m tall. Of course, the seat height of the chair or stool also plays an important role.
M
Rating: 5 out of 5
Easy to assemble, effective and easily usable both sitting and lying down
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K
Rating: 5 out of 5
Very good
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D
Rating: 4 out of 5
The fabric is worn when in touch with Velcro. Otherwise good
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D
Rating: 4 out of 5
Very good model that should provide the necessary support after a vitrectomy.
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T
Rating: 5 out of 5
Very useful
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J
Rating: 5 out of 5
Everything is correct according to the product description, fast and efficient shipping. Very useful after a vitrectomy.
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A
Rating: 5 out of 5
Thank you, my recovery was much easier with your help
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M
Rating: 4 out of 5
Upcoming use
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S
Rating: 5 out of 5
Much better than what you get on Amazon from Chinese resellers.
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