Customer reviews of MassMe

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9,4 /10
Overall rating: 9,4 out of 10
Based on 492 published reviews

Summary of reviews

MassMe is consistently praised for its thoughtful design and practical support for eye surgery recovery. Positive specifics include easy assembly and disassembly, a cushion that adapts to the face and provides comfortable neck and head support, and effective options for maintaining the head-down or face-down position during recovery. Customers highlight fast and reliable delivery, responsive customer service, and the product’s portability and versatility for use at home, in bed, or on the go. Many users note that the cushion greatly aids sleep, reading, watching movies, and reducing neck or back strain during the postoperative period.

Reviews 1, 2 and 5 stars

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Marie Joelle C.
Rating: 5 out of 5
following a purchase from 17/09/2026
Very practical equipment after eye surgery, especially in the face-down position at night (prevents your nose and mouth from being smothered by the mattress). Sturdy and multifunctional equipment. Very happy with my purchase.
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Gérard P.
Rating: 5 out of 5
following a purchase from 07/09/2026
Your product is well designed and well served for the four days so I have used it following my vitrectomy.
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Isabelle P.
Rating: 5 out of 5
following a purchase from 28/08/2026
Product meets my expectations
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Rose-Marie M.
Rating: 5 out of 5
following a purchase from 27/08/2026
Completely satisfied with my vitrectomy cushion. Easy assembly and disassembly. Comfortable cushion perfectly adapted to the shape of my face.
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Carmen P.
Rating: 5 out of 5
following a purchase from 27/08/2026
A great help after a macular hole surgery. I only had to lie on my stomach for a few hours a day. Unfortunately, there were no positioning aids in the sanitary houses in Germany. Your positioning aid arrived quickly within 4 days from southern France. Thank you for inventing something so good. It helped me a lot after my terrible surgery.
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Sang H.
Rating: 5 out of 5
following a purchase from 20/08/2026
Satisfied
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Isabelle S.
Rating: 5 out of 5
following a purchase from 14/08/2026
Very good
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Sylvia M.
Rating: 5 out of 5
following a purchase from 12/08/2026
I am satisfied. However, I have problems adjusting the headrest.
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Response from MassMe
Thank you very much for your feedback. We are glad that you are satisfied. If you have problems adjusting the headrest, our customer service is available by email or phone 24 hours a day, 7 days a week. We are happy to assist you.
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Stanislas K.
Rating: 5 out of 5
following a purchase from 11/07/2026
Perfect, thank you.
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Gerard B.
Rating: 5 out of 5
following a purchase from 12/07/2026
Very useful and practical aid for recovery after vitrectomy
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Cyrille J.
Rating: 5 out of 5
following a purchase from 10/07/2026
Very practical and effective material. The bamboo fiber cushion is very, very soft...
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Stephanie N.
Rating: 5 out of 5
following a purchase from 03/07/2026
After eye surgery / face down - position very flexible to use
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Francoise B.
Rating: 5 out of 5
following a purchase from 01/07/2026
I had to resort to its manager due to a problem and I am still amazed by the kindness, listening, and willingness to help, all exceptional and rare.
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Janick C.
Rating: 5 out of 5
following a purchase from 30/06/2026
Quality product that allows me to regularly relax my neck to avoid tension headaches! However, it seems too bulky for use on a plane; if a more compact version is developed for this use, I would be happy to be informed. Thank you
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Montse R.
Rating: 5 out of 5
following a purchase from 13/06/2026
Very comfortable, it has helped me a lot in the postoperative period. The company gets a 10 for responding to a problem with great efficiency and speed.
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Gosselin S.
Rating: 5 out of 5
following a purchase from 16/06/2026
Very satisfied
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Hervé G.
Rating: 5 out of 5
following a purchase from 19/06/2026
Perfect product for my recovery, delivery time respected, nothing to complain about
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Maryvonne C.
Rating: 5 out of 5
following a purchase from 15/06/2026
Helps to maintain the recommended head-down position after retinal surgery
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Christel B.
Rating: 5 out of 5
following a purchase from 21/05/2026
Fortunately, I find it very useful
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Michèle V.
Rating: 5 out of 5
following a purchase from 18/05/2026
Essential cushion for my daughter's comfort after her vitrectomy (not easy to cope with at 14 years old). It allows her to read, watch movies, play small games on the PC without feeling pain in her neck, but also to rest during meals between courses. A big thank you!
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René C.
Rating: 5 out of 5
following a purchase from 12/05/2026
Following a macular hole surgery requiring a bubble position (head looking at the floor), the cushion allowed me to sleep and read without too much neck pain.
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María Fuensanta P.
Rating: 5 out of 5
following a purchase from 09/05/2026
I am very happy with the product. It has been very useful for me after my surgery on my spine.
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Isabelle D.
Rating: 5 out of 5
following a purchase from 10/05/2026
Material conforms to the description, easy to use. Delivery within the expected time frame.
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Esteve T.
Rating: 5 out of 5
following a purchase from 02/05/2026
It has helped me protect my back and neck. I had to keep my head lying down all the time.
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Roland F.
Rating: 5 out of 5
following a purchase from 03/05/2026
Pillow ordered on a Sunday, received the following Tuesday from France to Switzerland; great achievement! Impeccable quality!
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Henriette F.
Rating: 5 out of 5
following a purchase from 03/05/2026
Good day, very fast delivery. Very pleasant to sleep on my stomach. I am glad that I bought this pillow. It is highly recommended. Regards, Henriette
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Edith T.
Rating: 5 out of 5
following a purchase from 29/04/2026
Equipment very suitable for a macular hole postoperative position, especially for sleeping on the stomach at night
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Carmen Gloria G.
Rating: 5 out of 5
following a purchase from 29/04/2026
ALTHOUGH I WAS DOUBTING THAT IT WOULD COME SO SOON DESPITE PAYING FOR FAST SHIPPING AND LIVING IN A PERIPHERAL AREA, IT ARRIVED IN 5 BUSINESS DAYS, I AM DELIGHTED
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Response from MassMe
Hello, thank you for your comment. Indeed, we deliver everywhere, even in remote places like Puerto del Rosario, in Las Palmas, Canary Islands.
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Véronique L.
Rating: 5 out of 5
following a purchase from 21/04/2026
Tb
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Amanda C.
Rating: 5 out of 5
following a purchase from 19/04/2026
This is my review based on purchasing the MassMe for face-down recovery after vitrectomy and macular hole surgery. Positives * Ordering & delivery was efficient & prompt, although the shipping cost to the UK added 32% to the cost of the product. * The MassMe’s multi position options are excellent, keeping my face, and therefore my eye, supported and stable whilst allowing me to slightly adjust body positions to relieve muscle stiffness and fatigue. * The portability and adjustability of the MassMe allows it to be used almost anywhere … flat surfaces, bed, car or directly on the lap. * The face cushion itself (I purchased the bamboo fabric version) is soft, supportive and comfortable and can be slightly adjusted to the width of your face. * Glasses can be worn although there’s a lot of pressure on the frames and they twist and can press into the face. Negatives * The plastic is sharp and has plucked my clothing when I’ve held the product on my lap. * The black latch falls out when pressure is taken off the head cradle, plus, because of the Velcro, it attaches itself to clothing and is pulled out every time you move. Scrapping around the floor to retrieve a small piece of plastic wasn’t an option for me. * The thumbscrew nut which tightens and adjusts the head rest falls off too easily. Again, because of the head down position vision is impossible, and a 1/2 turn too much had the nut falling to the floor. Overall the MassMe was invaluable during my very restricted recovery period. Other than rented equipment, which is nowhere near as flexible or portable, there is very little else on the market to match it. Amanda UK
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Response from MassMe
Thank you very much for your detailed feedback and constructive comments. We are delighted that our MassMe medical device helped you during your recovery, and we have carefully noted the points for improvement mentioned in order to continue developing and enhancing our product. Kind regards,
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Maryse M.
Rating: 5 out of 5
following a purchase from 20/04/2026
I only tested it. It is very comfortable. I think it will be very useful for following the intervention protocol.
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Gerald P.
Rating: 5 out of 5
following a purchase from 16/04/2026
very good
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Lucie C.
Rating: 5 out of 5
following a purchase from 16/04/2026
Perfect
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Natalia K.
Rating: 2 out of 5
following a purchase from 10/04/2026
I had high hopes after the surgery that the headrest would make it easier for me to lie on my stomach... Unfortunately, that was not the case... The support was a great help on the way home from the clinic by car, as we had to cover 500 km. It was good for that. But at home, I couldn't use it at all for lying on my stomach; my chin always slipped down between the pillow, then the plastic casing would touch, and after a while, I had pressure on both sides of my jaw... So, my jaw hurt... Somehow, the support didn't provide me with much assistance... Unfortunately...
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Response from MassMe
Good day,
The instruction manual clearly explains how to position the pillow on the holder. It is important to follow these instructions: Both ends of the pillow must be in contact.
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Patrice R.
Rating: 5 out of 5
following a purchase from 12/04/2026
This corresponds to what I was looking for
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Martine M.
Rating: 5 out of 5
following a purchase from 04/04/2026
GOOD
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María Teresa C.
Rating: 5 out of 5
following a purchase from 06/04/2026
Clear explanation of the product on its page. Easy to order and delivery on time as promised.
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Stefano B.
Rating: 5 out of 5
following a purchase from 28/03/2026
Item as described. Useful.
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Sylvia S.
Rating: 5 out of 5
following a purchase from 30/03/2026
Wonderful! I recommend this headrest 100% for anyone who has had eye surgery and needs to keep their head down! Ophthalmologists should recommend this one because all the others are useless! Kudos for its design and the quality of the material. I am so comfortable that I even fall asleep on a table. Great help for recovery!
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Dominique B.
Rating: 5 out of 5
following a purchase from 01/04/2026
Essential after a vitrectomy operation. Urgent shipping very satisfied
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