Customer reviews of MassMe

9,5 /10

Based on 479 published reviews

5 399 83% 4 54 11% 3 12 3% 2 3 1% 1 11 2%

Summary of reviews

MassMe is consistently described as a practical, versatile head and neck support that stays in place during recovery, with multiple positions that keep the face-down or slightly angled posture comfortable for extended periods. The bamboo fabric cushion is noted as soft and supportive, easy to adjust for face width, and the product is easy to assemble, use, and transport, including on beds, desks, or in a car. Customers frequently highlight reliable and prompt delivery, along with responsive, helpful customer service. Overall, the cushion is valued for aiding post-surgery recovery, improving comfort during long periods of rest, and enabling reading, watching, and light activity without neck pain.

2 star reviews

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Natalia K.

Published on 27/04/2026 à 14h54 following a purchase from 10/04/2026

I had high hopes after the surgery that the headrest would make it easier for me to lie on my stomach... Unfortunately, that was not the case... The support was a great help on the way home from the clinic by car, as we had to cover 500 km. It was good for that. But at home, I couldn't use it at all for lying on my stomach; my chin always slipped down between the pillow, then the plastic casing would touch, and after a while, I had pressure on both sides of my jaw... So, my jaw hurt... Somehow, the support didn't provide me with much assistance... Unfortunately...

Translated reviews

Response from MassMe Published on 06/05/2026

Good day,
The instruction manual clearly explains how to position the pillow on the holder. It is important to follow these instructions: Both ends of the pillow must be in contact.

Christine N.

Published on 27/12/2025 à 15h41 following a purchase from 03/12/2025

The pillow is quite pleasantly soft, however, the handling is not particularly good. The plastic is very sharp-edged, I keep tearing my fingers while turning the screw. The locking mechanism is also very poor. It slips out very quickly despite the plug.

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Response from MassMe Published on 11/01/2026

Good day,
It seems that these incidents are due to a partially improper use contrary to the operating instructions. We recommend that you carefully observe these to optimize the use of your device and avoid such problems, or contact our customer service, which will be happy to assist you.

Sara T.

Published on 01/12/2023 à 10h10 following a purchase from 20/11/2023

I had to pay extra to get it to me sooner and the order arrived just as late without the day indicated.

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