The store consistently delivers fast, reliable delivery and keeps orders arriving on or before expected timelines, with careful packaging and orders arriving well as described. Customers highlight smooth ordering experiences, responsive and helpful service, and efficient processing from order placement to shipment, including warranty support and good value for money. Product availability meets expectations with items conforming to descriptions and a focus on strong reliability across purchases. Overall, the experience is described as efficient, dependable, and satisfying, with competitive pricing and clear site information.
Return conditions impossible. You have to return the item to the store according to their email. We live 2.5 hours away!
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Response from Materiel-velo.com
Hello Mrs. MATON,
You can definitely return your item by post to: 671 rue de la farnière 69400 Gleizé.
We invite you to contact us privately so that we can help you with your procedures.
Best regards,
The team at Materiel-velo.com
A
Andre V.
Rating: 2 out of 5
following a purchase from 03/09/2026
Order compliant but having received during the cyclosportive a card with a code CLS10 usable until 31.12.26 I could not use it so I lost 10 euros. It was refused during the order (supposedly expired while I still have it today, not very serious).
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Response from Materiel-velo.com
Following your request, we are sorry to hear about your mishap with a gift voucher. We ideally invite you to contact us via the contact form so that we can find a solution together.
M
Michel R.
Rating: 1 out of 5
following a purchase from 03/09/2026
Thank you for the service, order and delivery in record time 48 hours, I am always satisfied with my products ordered on the site.
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Bernard R.
Rating: 1 out of 5
following a purchase from 30/08/2026
Material conforms to the order, delivery time also
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Fabienne L.
Rating: 2 out of 5
following a purchase from 25/08/2026
Satisfied
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Ed V.
Rating: 1 out of 5
following a purchase from 11/07/2026
Item broken. Useless, but what do you want for €1. Too bad
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Jean Louis A.
Rating: 1 out of 5
following a purchase from 09/07/2026
Top
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Benjamin W.
Rating: 2 out of 5
following a purchase from 02/07/2026
Seat post has scratches
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Laurence B.
Rating: 1 out of 5
following a purchase from 27/06/2026
I do not appreciate paying for a return of a jersey, selected according to the indications of the reference table and which turns out to be too small. I will not renew the experience
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Quentin R.
Rating: 2 out of 5
following a purchase from 27/06/2026
More than ten days to deliver a package for a shipment proposed within 1 to 2 working days… I still ended up receiving my product (very good by the way) after a change of delivery location. Although unusual, it is disappointing. Best regards,
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Régis F.
Rating: 2 out of 5
following a purchase from 26/06/2026
the choice to ship packages by DPD with home delivery does not work. It is systematically delivered to a pickup point.
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Jean-Daniel B.
Rating: 2 out of 5
following a purchase from 26/06/2026
Product conforms But difficulty returning an item Everything is done to take the Elite + option In one word do not be mistaken
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Jean-Michel R.
Rating: 1 out of 5
following a purchase from 09/06/2026
Very disappointed
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Fabien S.
Rating: 1 out of 5
following a purchase from 24/06/2026
Fast delivery
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Fabian V.
Rating: 2 out of 5
following a purchase from 22/06/2026
Fast, unbeatable quality-price ratio, thank you.
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Raphaël Jimy R.
Rating: 2 out of 5
following a purchase from 23/06/2026
Transport costs too high. To know that upon receiving the package I had to pay another €45 in customs in addition to the transport fee of €43. In conclusion, I will not place any more orders. Plus delivery fees €43.
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E
Eric W.
Rating: 1 out of 5
following a purchase from 22/06/2026
DPD sent the package to another delivery person. I came twice. Closed. Yet it displays these hours on a notice board. What a shame?
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Eric B.
Rating: 1 out of 5
following a purchase from 20/06/2026
Hello, I ordered tires in white color and I received 2 tires in yellow color?
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Frederic B.
Rating: 1 out of 5
following a purchase from 20/06/2026
disappointed to see that shipping costs are at my expense and especially without mondial relay or others ... for your information, the cheapest shipping method is 9€ by post ... it's outrageous
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F
Fredrik E.
Rating: 1 out of 5
following a purchase from 13/06/2026
I haven’t got my order yet
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Laurent P.
Rating: 1 out of 5
following a purchase from 21/04/2026
The backing fabric of the hose has come off. The hose is unusable. I want to receive another one or a refund.
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Diego D.
Rating: 1 out of 5
following a purchase from 13/06/2026
A Garmin GPS 540 for 280 euros that does not work is hard to accept
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Teddy T.
Rating: 1 out of 5
following a purchase from 12/06/2026
Very bad experience, because I did not receive my order
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Dominik W.
Rating: 1 out of 5
following a purchase from 07/06/2026
My package has not arrived
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Yves B.
Rating: 1 out of 5
following a purchase from 11/06/2026
It's not the right blockage, it's not possible to change, it's a shame...
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Emmanuel B.
Rating: 1 out of 5
following a purchase from 10/06/2026
Defective inner tube. Leak at the valve.
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Jean-Michel B.
Rating: 2 out of 5
following a purchase from 09/06/2026
Perfect. Package received according to schedule.
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Franck G.
Rating: 1 out of 5
following a purchase from 05/06/2026
Delivery problem. Of location and delivered material. For a first order, it was a disappointment...
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Matthieu P.
Rating: 1 out of 5
following a purchase from 08/06/2026
2 orders, 2 problems. Not new material scratched and missing part
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Emmanuel L.
Rating: 2 out of 5
following a purchase from 07/06/2026
Delivery time too long.
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Stephane P.
Rating: 1 out of 5
following a purchase from 05/06/2026
Deceptive size chart and item runs small. For M I would have needed XL
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Mathieu L.
Rating: 1 out of 5
following a purchase from 05/06/2026
Order in width 42, the hanger arrived in 44 and no way to match with them..
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Johan C.
Rating: 1 out of 5
following a purchase from 03/06/2026
I ordered a product available on June 3rd. Without news, I called on June 11th. My interlocutor told me he would inquire and call me back. The next day, without news, I called again. My interlocutor informed me that my package was misreferenced and that it is indeed at the Herblay store. Summary: No information and 2 calls to find out where my package is. I chose you for a 48-hour delivery. I expect a commercial gesture and not vouchers.
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Stéphane K.
Rating: 2 out of 5
following a purchase from 12/05/2026
In the same order with the same reference, I received 2 pieces of equipment in different colors.
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Thierry E.
Rating: 1 out of 5
following a purchase from 02/06/2026
Very good.
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Gerard G.
Rating: 1 out of 5
following a purchase from 31/05/2026
Satisfied as usual.
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Artem A.
Rating: 2 out of 5
following a purchase from 19/04/2026
Very bad experience with the store.
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Vuillet G.
Rating: 1 out of 5
following a purchase from 31/05/2026
The package did not arrive at the right place. Dpd delivered it to a city far from my home.
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Aurélie C.
Rating: 2 out of 5
following a purchase from 31/05/2026
The cap I ordered arrived dirty.
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Alain S.
Rating: 1 out of 5
following a purchase from 31/05/2026
It is indicated that this protective cover is compatible with all SRAM AXS derailleurs, but it is not compatible with the SRAM S1000 Eagle AXS T-TYPE 12s derailleur. The return shipping costs are at my expense. Compared to the price of the item, I did not return it. I think next time I will go through Amazon.
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