Customers consistently praise fast and reliable delivery, with multiple mentions of delivery on time, within 24 hours, or quickly received in good condition, and packages arriving complete and well packaged. The store earns strong appreciation for product availability at attractive prices, and for accurate, described items that match expectations, often with smooth, easy ordering and efficient shipping. Service and communication are highlighted as professional and responsive, with helpful support, attentive handling of questions, and a high level of overall satisfaction. The combination of timely delivery, clear descriptions, competitive pricing, and reliable, friendly service forms the core strengths customers repeatedly note.
When a credit cannot be deducted in its entirety because it is incompatible with a simple ongoing promotion, how do you call that?
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Response from Materiel-velo.com
Hello,
Thank you for taking the time to share your opinion. After verification, your credit was indeed used in its entirety during your last order. Therefore, there was no loss of amount.
We remain at your disposal for any additional clarification via our customer service.
Best regards,
The Materiel-velo.com team
J
Jean-Louis D.
Rating: 1 out of 5
following a purchase from 17/09/2025
Bike material told me that my electric bike, purchased for 4000 € from them two and a half years ago, was not waterproof and could not ride in the rain. Having taken in water, they deemed it irreparable. The manufacturer restored it and told me that bike material did not know how to repair electric road bikes. And I won't even mention the many other troubles I had with their stores. I strongly advise against buying a bike from them. Absolutely to be avoided
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Response from Materiel-velo.com
We understand your disappointment and regret the situation encountered. Your bike, over three years old, was no longer covered by the manufacturer's warranty. After inspection, no structural waterproofing defect was found: the malfunctions seem more related to moisture infiltration due to prolonged use and insufficient maintenance.
The transfer of the bike to the manufacturer aimed to ensure a complete repair in accordance with the brand's standards, with a precise diagnosis of the entire electrical system.
We remain at your disposal for any additional clarification.
Best regards,
The Materiel-velo.com team
A
André R.
Rating: 2 out of 5
following a purchase from 17/10/2025
I returned the product because it did not suit me, and I have been waiting for news for 8 days; Colissimo Post Office deposit 8j02105201306 from 22/10
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Response from Materiel-velo.com
Thank you for your feedback.
Your return has been received and the refund was validated on 29/10.
We remain at your disposal if needed
The Materiel-velo.com team
D
Daniel C.
Rating: 2 out of 5
following a purchase from 13/10/2025
This time you were efficient and quick for the shipment
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Titouan T.
Rating: 2 out of 5
following a purchase from 11/10/2025
Website not very intuitive with rather vague product descriptions in addition to prices that are too high
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Response from Materiel-velo.com
Hello Titouan,
Thank you for taking the time to share your feedback. We are sorry to hear that your experience on our site did not meet your expectations. Your comments regarding the intuitiveness of the site and the product descriptions are valuable and will help us improve our services. For this, you can contact us at 04 74 694 694 to discuss this matter. Additionally, regarding our prices, we do our best and are quite competitive.
We hope to welcome you again and provide you with a more satisfying experience in the future.
Best regards,
The Materiel-velo.com team
B
Benoit-Corinne B.
Rating: 2 out of 5
following a purchase from 03/10/2025
Hello, having paid what was necessary to receive my package in 2-3 working days and it was 1 week. I communicated to express my dissatisfaction, to this day no response. Sportively. Benoît
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Response from Materiel-velo.com
Hello,
Thank you for your feedback and we sincerely regret the perceived lack of communication regarding your order.
The derailleur hanger you ordered was indicated for dispatch within 2 to 4 days, which explains the observed delay. However, we understand your expectation and we are actively working to improve our communication on order tracking.
Thank you for your trust,
The Materiel-velo.com team
L
Laurent B.
Rating: 2 out of 5
following a purchase from 06/10/2025
Address error.. delayed reception.
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Response from Materiel-velo.com
Hello,
We are sorry for the delivery delay due to an address error. This is an incident beyond our control, which we sincerely regret. Colissimo indeed dropped your package at a post office instead of delivering it to your home.
Please feel free to contact our customer service at 04 74 694 694 or via our online form for any further inquiries.
Thank you for your understanding,
The Materiel-velo.com team
L
Ludovic F.
Rating: 1 out of 5
following a purchase from 02/10/2025
When you are charged an extra fee to be delivered in 24/48 hours, that the ordered products marked "in stock" are sent to you 48 hours later, that I receive my package after a weekend, five days later, and that you are outright "shooed away" while being insulted because you complain about this fact, well I give one star because I can't give zero! I can only imagine what the customer service must be like with such respect for customers. This was my first and last order.
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Response from Materiel-velo.com
Hello,
We are sincerely sorry to read your disappointment, even if we wish to provide some important clarifications regarding your order.
No extra charge was applied since the delivery fee of 0.99€ is the normal fee applied for an order over 70€ delivered via DPD to a pickup point.
At the time of your purchase, it was clearly indicated that the products would be shipped within 24 hours, and not delivered within 24 hours. This mention was respected: you placed your order on 02/10, and your package was shipped on 03/10. The delivery time then depended on the carrier, and due to the following weekend, the receipt took place on Monday 06/10, which is within a timeframe consistent with the information communicated at the time of purchase.
We also want to clarify that no insults or inappropriate remarks were made on our part. We are always concerned about respect in exchanges, even in the case of a complaint.
We understand your frustration, but we have not noted any shortcomings in the handling of your order. We remain available if you wish to discuss this constructively.
Best regards,
The Materiel-velo.com team
R
Rolann G.
Rating: 1 out of 5
following a purchase from 03/10/2025
I noticed a hole in my shorts
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Response from Materiel-velo.com
Hello,
Thank you for your feedback.
We are sorry for this defect found on your shorts. After verification, a credit for the total value of the product has been generated to regularize the situation.
We remain at your disposal if you have any questions.
Thank you for your understanding,
The Materiel-velo.com team
C
Christophe H.
Rating: 2 out of 5
following a purchase from 28/09/2025
I am disappointed. I bought a pair of shoes for my wife and the size was not correct. I could not exchange the product. I had to return it at my own expense.
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Response from Materiel-velo.com
Hello,
We are sorry to hear that the size was not suitable. In case of a proven error on our part, the return costs are of course covered.
When the size does not meet your expectations, the return is possible through our stores for free or by post (at your expense in this case), as specified in our terms.
We remain at your disposal to assist you in your future purchases. Please do not hesitate to contact our customer service at 04 74 694 694 or via our online form.
Thank you for your understanding,
The Materiel-velo.com team
D
Didier B.
Rating: 1 out of 5
following a purchase from 30/09/2025
Everything received. Perfect
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Response from Materiel-velo.com
Hello,
Thank you for your message, we are delighted that everything went well!
It seems that a rating error slipped in, but we mainly retain your satisfaction.
We look forward to seeing you soon on Materiel-velo.com,
The Materiel-velo.com team
K
Kevin G.
Rating: 1 out of 5
following a purchase from 26/09/2025
I bought gels that have a best before date one month later... 30 gels is not great
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Response from Materiel-velo.com
Thank you for your feedback.
We are sorry that the minimum durability date (MDD) of the products received did not meet your expectations. However, we confirm that the gels ordered were part of a clearance lot, clearly marked as having a short MDD on the product sheet. This also justified the preferential price applied.
For your information, an MDD (formerly "best before date") is not a strict expiration date. Once this date has passed, the product can still be consumed without health risk, although it may slightly lose taste or texture.
We hope that this information will be useful to you and remain at your disposal for any further questions.
Best regards,
The Materiel-velo.com team
A
Arnaud P.
Rating: 2 out of 5
following a purchase from 17/09/2025
Order received with a 4-day delay and especially without communication from Materiel-velo. Had to write to ask where the order was.
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Response from Materiel-velo.com
Hello,
Thank you for your feedback and we sincerely regret the lack of communication regarding your order.
The Mavic gloves you ordered were indicated as being shipped within 2 to 4 days, which explains the observed delay. However, we understand your expectation and we are actively working to improve our communication regarding order tracking.
The Materiel-velo.com team
J
Jacques B.
Rating: 1 out of 5
following a purchase from 24/09/2025
I bought energy bars and gels for sports practice. I didn't pay attention to the very close marketing deadline. This point did not seem very visible on the purchase site. I find myself with 30 gels and 30 bars with average taste and to be consumed very quickly.
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Response from Materiel-velo.com
Hello,
Thank you for taking the time to share your opinion.
We understand your surprise regarding the close marketing deadline. However, it was clearly indicated in the title of the item on our site, to ensure transparent information to our customers. This point also justifies the reduced price applied to these products.
Please note that this date corresponds to a minimum durability date (MDD): after this period, the products present no health risk. There may simply be a slight loss of taste or nutritional effectiveness over time, but the bars and gels remain perfectly consumable.
We hope that despite this, the products will meet your needs. Please do not hesitate to contact us for any questions or suggestions.
Best regards,
The Materiel-velo.com team
J
Jean Paul T.
Rating: 1 out of 5
following a purchase from 22/09/2025
Not a good part.... returning the part is not free, it's over on the internet
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Anthony L.
Rating: 2 out of 5
following a purchase from 21/09/2025
Fast delivery but disappointed between what was announced and the product received. A one-month difference....
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Response from Materiel-velo.com
Hello,
Thank you for your feedback. We are pleased that the delivery was fast, but we are sincerely sorry to learn that the product received did not meet your expectations. Customer satisfaction is our priority, and we take your comments very seriously. We have been able to correct this and you can consume these gels without any problem. A gesture will be valued on your next order. Please do not hesitate to contact us directly so that we can help you resolve this issue.
Best regards,
The Materiel-velo.com team
P
Pascal B.
Rating: 2 out of 5
following a purchase from 01/09/2025
A product advertised as in stock, but delivered 15 days later because it was actually out of stock. This is not very pleasant, especially when it is a wear part and you end up with a bike immobilized.
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Response from Materiel-velo.com
Hello,
We are sorry for this delay and fully understand the inconvenience caused, especially when it is an essential wear part for the use of your bike.
In some cases, we are dependent on our suppliers' stock, which can exceptionally impact our shipping times, despite an initial indication of stock within 2-4 days. We do our utmost to avoid this type of situation and improve the reliability of our timelines.
Thank you for your understanding,
The Materiel-velo.com team
L
Ludovic D.
Rating: 2 out of 5
following a purchase from 20/07/2025
Too long a delay, I had to wait three months for an advisor to tell me that the company (Corima) was waiting for stickers to ship them to me, three long months where I was told that my delivery would be effective the following week.
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Response from Materiel-velo.com
Hello,
We fully understand your disappointment regarding this unusually long delay, and we are sincerely sorry for it.
The manufacturer Corima indeed experienced a supply slowdown during August, particularly due to the summer period, which impacted the availability of certain components like stickers. This exceptional situation unfortunately delayed the shipment of your order.
We thank you for your patience and remain at your disposal for any further inquiries at 04 74 694 694 or via our contact form.
The Materiel-velo.com team
F
Fabrice G.
Rating: 2 out of 5
following a purchase from 10/09/2025
The fact that returns are chargeable is not normal. When buying online, it is impossible to know the correct size, so we should be able to return clothing for free if we find a size issue.
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Response from Materiel-velo.com
Thank you for taking the time to share your opinion.
We understand your point of view regarding return fees in case of a size error. However, we remind you that, in accordance with our general sales conditions, return costs are the responsibility of the customer when it is an exchange or a return related to a choice or a size error.
This policy complies with current regulations and allows us to maintain competitive prices across our entire catalog. However, we do our best to limit this type of inconvenience, particularly by providing detailed size guides on our product sheets.
We remain at your disposal for any further inquiries and hope to have the pleasure of fully satisfying you in the future.
Best regards,
The Materiel-velo.com team
A
Alexis N.
Rating: 2 out of 5
following a purchase from 07/09/2025
The preparation and shipping time for the order was too long for me to pick up my order in store on the scheduled date. The cancellation request by phone was not confirmed. I am still waiting. At least a week lost for products I needed quickly.
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Response from Materiel-velo.com
Hello,
We sincerely regret that the preparation time for your order did not meet your expectations. This is an isolated case that we take very seriously. We are taking the necessary steps internally to improve our timelines and avoid this type of situation.
Regarding your cancellation request, our customer service has taken the necessary steps for a full refund effective since 25/09. Please do not hesitate to contact us at 04 74 694 694 or via our online form for any further clarification.
Thank you for your understanding.
The Materiel-velo.com team
C
Claude M.
Rating: 2 out of 5
following a purchase from 05/09/2025
Order delivered by DPD to a pickup point that does not work with DPD. As a result, I did not receive the package before my departure (5 days after the order) and I would not be back before its return from the other pickup point.
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Response from Materiel-velo.com
Hello,
We are sincerely sorry for this delivery issue. This is an isolated incident, beyond our control, related to a routing error by the carrier. We have already reported the information to DPD to prevent this from happening again.
Your package has indeed been returned to us, and your order has been fully refunded.
We remain at your disposal for any further questions via our contact form or by phone at 04 74 694 694.
Thank you for your understanding,
The Materiel-velo.com team
W
Wlm V.
Rating: 2 out of 5
following a purchase from 05/09/2025
I bought the product with the company. I am Belgian and I paid VAT in France yet it was an intra-community purchase.
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Response from Materiel-velo.com
We confirm that the VAT applied to your order corresponds to the rate in effect in Belgium, in accordance with European regulations on intra-community sales to individuals. This rate is automatically adjusted based on the delivery country provided during the order.
Please do not hesitate to contact us if you would like more information or assistance with your future orders.
Best regards,
The Materiel-velo.com team
A
Alain M.
Rating: 1 out of 5
following a purchase from 07/09/2025
I asked questions about returning an item but no response...
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Response from Materiel-velo.com
Hello,
Thank you for your message.
We confirm that our team has indeed responded to your request regarding the return. Please check your spam or get back to us if needed.
Thank you for your understanding,
The Materiel-velo.com team
O
Olivier H.
Rating: 1 out of 5
following a purchase from 05/09/2025
Still haven't received the package after 14 days already.
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Response from Materiel-velo.com
After verification, your initial package was returned to us by the carrier due to a non-claim within the allotted time at the pickup point or a refusal from the pickup point. As soon as it was received in our premises, we proceeded to a reshipment, and we confirm that it has been retrieved since, without difficulty.
We remain at your disposal for any further questions.
Best regards,
The Materiel-velo.com team
N
Nicolas D.
Rating: 2 out of 5
following a purchase from 03/09/2025
Delivery time too long announced at 1 to 2 days ultimately more than 1 week
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Response from Materiel-velo.com
Hello,
Thank you for your feedback and we apologize for the observed delay.
Your order did arrive in store on time, but an error on our part delayed the update of the status
J
Jean Louis R.
Rating: 1 out of 5
following a purchase from 31/08/2025
Very satisfied with the orders placed on Matériel vélo. Items received conform to the description. Site that I recommend. However, shipping costs are high for deliveries overseas.
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Jeremy G.
Rating: 1 out of 5
following a purchase from 29/08/2025
Leaking can and packages filled with mineral oil
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Response from Materiel-velo.com
Hello Jeremy,
Thank you for taking the time to share your experience. We are sincerely sorry to learn that your order did not meet your satisfaction. Your feedback is valuable and we will ensure to rectify the situation. Please do not hesitate to contact us directly to resolve this issue at 04 74 694 694 or via the contact form. Your trust is our priority and we are committed to providing you with quality products.
Best regards,
The Materiel-velo.com team
J
José D.
Rating: 1 out of 5
following a purchase from 27/08/2025
Shimano brake pads delivered in unacceptable plastic bags!!!
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Response from Materiel-velo.com
Hello,
Thank you for your feedback.
We understand that the absence of original packaging may raise doubts.
However, please know that the product is indeed new and comes with the same warranty as an item sold in its original packaging.
Please do not hesitate if you have any other questions,
The Materiel-velo.com team
A
Agnès C.
Rating: 2 out of 5
following a purchase from 24/08/2025
delivered
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Response from Materiel-velo.com
which may have created confusion. We are sincerely sorry for this.
Thank you for your understanding.
Best regards,
The Materiel-velo.com team
E
Emmanuel R.
Rating: 1 out of 5
following a purchase from 27/08/2025
The Shimano equipment received was already used (very visible assembly marks), damaged (significant scratches and damaged screws), without its original Shimano packaging but in reconditioning plastic bags. It is a Dura Ace brake caliper, sold as new by your establishment. A second product - CeramicSpeed BB86 coated bottom bracket - was received incomplete. Both products have therefore been returned, with a request for a refund. It is likely that I will stop all orders on the Matériel Vélo site, which is really regrettable as I regularly order from your site and I am also a customer of the Matériel Vélo store in Dijon. Best regards. Emmanuel Remenant
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Response from Materiel-velo.com
Hello,
We confirm the good receipt and handling of your return. A refund has been initiated.
Regarding the caliper, we acknowledge that it was a new part from an exhibition bike, which should have been indicated as such. We apologize for this error.
For the CeramicSpeed bottom bracket, the mentioned elements were indeed present, with the dust caps pre-installed.
We regret this experience and hope to regain your trust in the future.
The Materiel-velo.com team
S
Silvain K.
Rating: 1 out of 5
following a purchase from 23/08/2025
Not received yet! Ordered on August 24. Very bad experience
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Response from Materiel-velo.com
Hello,
Thank you for your message and we are truly sorry for this inconvenience.
There was an error regarding the status of your order, which was indicated as
R
Romain F.
Rating: 2 out of 5
following a purchase from 25/08/2025
Delivery times
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Response from Materiel-velo.com
Hello,
Thank you for your feedback.
We apologize for the breakage of the bottle due to a lack of protection during shipping.
Fortunately, the situation has been resolved with a credit note, and we hope this has compensated for the inconvenience.
We take your comment into account to improve our packaging in the future.
Thank you for your understanding,
The Materiel-velo.com team
T
Thierry D.
Rating: 2 out of 5
following a purchase from 22/08/2025
The items are not in their original packaging; this made me doubt despite the explanatory paper.
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Response from Materiel-velo.com
Hello,
Thank you for your feedback.
We understand that the absence of original packaging may raise doubts.
Please know that the product is indeed new and comes with the same warranty as an item sold in its original packaging.
Feel free to reach out if you have any other questions,
The Materiel-velo.com team
L
Laurent D.
Rating: 1 out of 5
following a purchase from 19/08/2025
delivered
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Response from Materiel-velo.com
when that was not the case. The situation has since been resolved, and we thank you for your patience.
We hope to offer you a better experience with your next order and will value your trust.
Thank you again for your understanding,
The Materiel-velo.com team
C
Christophe M.
Rating: 2 out of 5
following a purchase from 18/08/2025
This sock model is extremely small; you need to account for 1 size or even 1 and a half above. I returned the pair and am waiting to be refunded to reorder.
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Response from Materiel-velo.com
Hello,
Thank you for your feedback.
Indeed, some models may run small depending on the brands, and we take note of your comment to adjust our size recommendations on the site.
Regarding your return, as soon as we receive the product in our services, the refund will be processed quickly. You will be informed by email as soon as it is done.
Thank you for your trust,
The Materiel-velo.com team
D
Daniel S.
Rating: 1 out of 5
following a purchase from 16/08/2025
I did not receive my package on the day mentioned by the carrier (La Poste)!! You are probably not responsible for this problem!? But it is rather annoying when you have to prepare your equipment for the weekend outing. Maybe you can pass the info to the carrier?? Best regards L.D
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Thomas G.
Rating: 2 out of 5
following a purchase from 12/08/2025
2 Stars why. When I go to a store for a potential return of bike materials, they tell me to do the procedures online. The same fight for a request for a specific part order. So, I ask the question, what is the purpose of franchised stores? Another topic, a year ago, I purchased a refurbished bike, and I have had nothing but problems with this bike, and clearly, I feel like I was taken for a fool. If you wish, I can take more time to discuss this topic.
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Response from Materiel-velo.com
Hello,
Thank you for your message and for taking the time to share your experience.
Regarding returns, it is indeed necessary to request them via your customer space, but our stores are also able to assist you in this process if you prefer to do it directly on-site. We will make an internal point to clarify this with our teams in the store.
Regarding the refurbished bike, we are sincerely sorry for the issues encountered. This is obviously not the experience we wish to offer. We invite you to contact the store where the bike was purchased directly so that a solution can be found as soon as possible.
We remain at your disposal if you wish to discuss further.
The Materiel-velo.com team
S
Sylvain A.
Rating: 1 out of 5
following a purchase from 26/07/2025
Hello,
Thank you for your message.
We are sorry to learn that the delivery did not take place as planned, especially when it impacts the preparation of your outings.
For your information, the package is indicated as delivered by La Poste on 23/08. Unfortunately, we have not received any message from you regarding a potential delivery issue, otherwise we could have intervened more quickly with the carrier.
Please do not hesitate to contact us directly in case of a problem - we are here to help you.
Thank you for your understanding,
The Materiel-velo.com team
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Response from Materiel-velo.com
I am satisfied with the equipment and the delivery time
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Eric M.
Rating: 2 out of 5
following a purchase from 01/08/2025
The parts announced as available in Dijon were not available at all! 1 to 2 working days to get them turned into 4-5 days... In short, I will do otherwise than Materiel-velo.com next time...
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Response from Materiel-velo.com
Hello,
Thank you for taking the time to share your experience.
We are sincerely sorry for the discrepancy between the availability announcement and the actual delay. It happens, in rare cases, that a product displayed as available in the store is in the process of being restocked, which can extend the order processing time.
We are doing our best to improve the reliability of the information displayed online, and we apologize for this inconvenience.
Additionally, for the delay, please take into account that a weekend is included in the timeframe you indicated. We do not ship orders on weekends, and the stores reopen on Tuesdays.
Thank you for your understanding,
The Materiel-velo.com team
C
Christophe L.
Rating: 1 out of 5
following a purchase from 12/08/2025
A lot of time to process the order, difficulty in knowing the unavailable product, poor order tracking.
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Response from Materiel-velo.com
Hello,
Thank you for your feedback.
We are sorry for the unusual delay encountered during the processing of your order.
At this time, our supplier ASSOS faced logistical difficulties, which extended the restocking times beyond the initially announced 4 to 6 days.
We understand that the tracking did not meet your expectations and are actively working to improve communication and transparency regarding our timelines.
Thank you for your understanding,
The Materiel-velo.com team
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