Customer reviews of Materiel-velo.com

9,7 /10

Based on 12 988 published reviews

5 11,9k 92% 4 634 5% 3 173 1% 2 93 1% 1 155 1%

Summary of reviews

The store consistently delivers fast, reliable delivery and keeps orders arriving on or before expected timelines, with careful packaging and orders arriving well as described. Customers highlight smooth ordering experiences, responsive and helpful service, and efficient processing from order placement to shipment, including warranty support and good value for money. Product availability meets expectations with items conforming to descriptions and a focus on strong reliability across purchases. Overall, the experience is described as efficient, dependable, and satisfying, with competitive pricing and clear site information.

Reviews 1 and 2 stars

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Dominique G.

Published on 03/08/2025 à 17h17 following a purchase from 22/07/2025

Very good

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Response from Materiel-velo.com Published on 06/08/2025

Hello Dominique,

Thank you for your feedback, we imagine that the 1 star is a click error, if you have the opportunity to modify it at some point

Best regards,
The team at Materiel-velo.com

Pascal G.

Published on 03/08/2025 à 16h12 following a purchase from 22/07/2025

The fixing straps for the handlebars are missing

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Response from Materiel-velo.com Published on 25/09/2025

Hello,

Thank you for your feedback.

We are sorry for this oversight. Your request has been taken care of by our after-sales service, and a new bag has been sent to you.

Please feel free to contact us if needed, we remain at your disposal.

Best regards,
The team at Materiel-velo.com

Julien R.

Published on 02/08/2025 à 20h39 following a purchase from 16/07/2025

Delay after the order validated too long. Sent 6 days later via Colissimo.

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Response from Materiel-velo.com Published on 25/09/2025

Hello,

Thank you for your feedback.

We understand your comment regarding the shipping delay. For your information, the Pirelli tires you ordered were indeed indicated with a shipping delay of 2 to 4 working days at the time of purchase. Your order was prepared and shipped within this timeframe, via Colissimo, as planned.

We do everything possible to ensure reliable and transparent delivery times, and we are sorry if this seemed too long from your perspective.

Do not hesitate to contact us for any questions; we remain at your disposal.

Best regards,
The Materiel-velo.com team

Laurent B.

Published on 31/07/2025 à 16h42 following a purchase from 14/07/2025

Ordered received not conforming, zero after-sales service

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Response from Materiel-velo.com Published on 25/09/2025

Hello,

We are sorry to learn that you received a product that does not conform to your order.

After verification, we unfortunately do not find any exchange or request from you with our after-sales service. Our team is, however, available and mobilized to resolve this type of situation as quickly as possible.

We invite you to contact us via our contact form or by phone so that we can identify the problem and provide you with an appropriate solution.

Best regards,
The team at Materiel-velo.com

Clement D.

Published on 31/07/2025 à 15h03 following a purchase from 11/06/2025

Product in stock at the time of the order, then no longer in stock.... 1 month of waiting almost without news... no apology...

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Response from Materiel-velo.com Published on 25/09/2025

Hello,

Thank you for taking the time to share your experience and we sincerely apologize for the inconveniences encountered.

Indeed, the product was advertised as in stock with an estimated delivery time of 2 to 4 days at the time of your order. Unfortunately, our supplier experienced an unexpected delay in their own logistics, which considerably extended our supply time.

During this period, we attempted to offer you several alternative solutions (refund, exchange or other equivalent product), but none could suit, which we fully understand.

We sincerely regret this perceived lack of communication and the absence of apologies from our side. Please be assured that we take your comments very seriously and that we work every day to improve the quality of our customer service.

Hoping to have the opportunity to offer you a better experience on your next order.

Best regards
The team at Materiel-velo.com

Karim N.

Published on 31/07/2025 à 15h02 following a purchase from 24/06/2025

Delivery times not respected and the delivery was not notified

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Response from Materiel-velo.com Published on 25/09/2025

Hello,

Thank you for your feedback and we are sorry to learn that your order did not bring you complete satisfaction.

The delivery delay you encountered was due to an event beyond our control: our supply package, containing the necessary parts for your order, was unfortunately stuck in customs for several days. This situation impacted our processing times, despite all our efforts to resolve it quickly.

Regarding the absence of delivery notification, we also apologize. We will forward your comment to our carrier to improve this point for future deliveries.

We remain at your disposal for any further information and hope to have the opportunity to better satisfy you on your next order.

Best regards,
The team at Materiel-velo.com

Alain C.

Published on 31/07/2025 à 14h33 following a purchase from 17/07/2025

Delivery scheduled and PAID to be made to my home, however, the DPD delivery person decided otherwise...! So: delay and relocation to a pickup point only after my intervention with these incompetent people.

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Response from Materiel-velo.com Published on 01/08/2025

Hello,

We are sincerely sorry for the inconvenience encountered during the delivery of your order. Unfortunately, this type of incident, although beyond our control, remains unacceptable and we fully understand your frustration.

To compensate you, a voucher corresponding to the amount of the shipping costs has been credited to your customer account. You can use it freely on your next order.

We remain at your disposal for any further information and thank you for your understanding.

Best regards,

The team at Materiel-velo.com

Bruno N.

Published on 31/07/2025 à 12h36 following a purchase from 20/07/2025

Following the purchase of 2 Vittoria Corsa Pro tube type tires 700/26c, I am disappointed with my order because installed on my Corima carbon 32ws the diameter measures painfully 24 mm (given for 26). After asking the Vittoria customer service, it is important to have a rim of 19 mm inner measurement. Mine is 16 mm which is why it's 24 instead of 26. At no time in the description on Matériel Vélo.com is this particularity noted. After research, there is a measurement table. Too bad for me.

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Response from Materiel-velo.com Published on 25/09/2025

Hello,

Thank you for taking the time to share your feedback.

We are sorry to learn that the Vittoria Corsa Pro tires do not meet your expectations in terms of section once mounted on your rims. Your remark is completely understandable: the effective width of a tire can indeed vary depending on the internal width of the rim, as you discovered by contacting Vittoria customer service. We mentioned the same thing during our phone conversation.

We understand your disappointment and remain at your disposal if you need assistance in guiding you towards a model more suited to your current rims.

Best regards,
The Matériel Vélo team