Customers consistently praise fast and reliable delivery, with multiple mentions of delivery on time, within 24 hours, or quickly received in good condition, and packages arriving complete and well packaged. The store earns strong appreciation for product availability at attractive prices, and for accurate, described items that match expectations, often with smooth, easy ordering and efficient shipping. Service and communication are highlighted as professional and responsive, with helpful support, attentive handling of questions, and a high level of overall satisfaction. The combination of timely delivery, clear descriptions, competitive pricing, and reliable, friendly service forms the core strengths customers repeatedly note.
The box was too small to accommodate the Zefal protective film, so it ended up bent. A box of good size would have allowed this product to be laid flat. Furthermore, but this is not directly the fault of Matériel-velo, the box arrived damaged (no product was missing or damaged).
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Jean-Jacques C.
Rating: 3 out of 5
following a purchase from 01/08/2026
I would have liked to be notified by email or SMS about the availability of my order in the store for pickup. That was not the case, I had to check the merchant site for the status of the order to know it was delivered and therefore to pick it up.
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Pascal C.
Rating: 3 out of 5
following a purchase from 02/08/2026
I received my chain in a plastic case, well accompanied by a paper saying it was new. I would have preferred it in its original packaging.
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Brice M.
Rating: 3 out of 5
following a purchase from 25/07/2026
Order of 2 tires in 28, and upon measuring, it corresponds to 21 (even if the 28 tire was labeled). I asked for verification from more experienced cyclists than me, they confirm that it is 21... Disappointment
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Martial C.
Rating: 3 out of 5
following a purchase from 31/07/2026
Nothing to report
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Philippe S.
Rating: 3 out of 5
following a purchase from 26/07/2026
I ordered with Colissimo home delivery. I waited at home during the indicated time slot and no one came. I later received an email saying that I had to pick it up at a post office relay point. I have nothing against the products from this site which are good at competitive prices and with good delivery responsiveness. However, the post is known for this...
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Yannick P.
Rating: 3 out of 5
following a purchase from 26/07/2026
I received a derailleur cable that wasn't even packed in a small pouch, directly placed in the shipping package!
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Georges C.
Rating: 3 out of 5
following a purchase from 08/07/2026
I am not entirely satisfied with the bike preparation; it was supposed to be ready to ride after turning the handlebars. But the derailleur was not tightened, so a general check was done and several elements were not properly tightened.
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Philippe A.
Rating: 3 out of 5
following a purchase from 23/07/2026
As always at MV, the service is excellent. A perfect shopping experience, thank you!
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Valérian N.
Rating: 3 out of 5
following a purchase from 20/07/2026
Order compliant and fast, but I was not informed of the availability of my item even though my contact details are correct: phone + email... Mediocre store reception.
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Didier M.
Rating: 3 out of 5
following a purchase from 16/07/2026
I was supposed to receive the package on Friday, I received it on Monday and I arrived at the pickup point and they told me only in the afternoon.
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Philippe J.
Rating: 3 out of 5
following a purchase from 13/07/2026
I had ordered a 120 stand and I received a 100. The process to return it is cumbersome. My stay ends in mainland France and if I have to order another one from New Caledonia, I will incur high shipping costs.
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Jean Pierre L.
Rating: 3 out of 5
following a purchase from 06/07/2026
a bit long delays and gloves a bit small
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Yvon M.
Rating: 3 out of 5
following a purchase from 14/07/2026
the product descriptions on the site are not always clear, especially the tool products
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Bpm Waters Tpi D.
Rating: 3 out of 5
following a purchase from 11/07/2026
Delivery address not respected.
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Stephane R.
Rating: 3 out of 5
following a purchase from 11/07/2026
Order not delivered to the right place!
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Jean Louis A.
Rating: 1 out of 5
following a purchase from 09/07/2026
Top
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Bruno V.
Rating: 3 out of 5
following a purchase from 02/07/2026
The package was supposed to arrive within 1 to 2 days and took 5 days to be delivered. I do not wish to put pressure on the already pressured delivery people but, I who was counting on a quick delivery, would not have ordered there if I had known the actual waiting time.
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Jacques F.
Rating: 3 out of 5
following a purchase from 30/06/2026
Order re-placed after recipient error of a first order (DEWKDGOGG) placed at the end of June...
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Fabien S.
Rating: 1 out of 5
following a purchase from 24/06/2026
Fast delivery
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Jacky V.
Rating: 3 out of 5
following a purchase from 19/06/2026
Disappointed with the sizes of your clothes!
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Christian B.
Rating: 3 out of 5
following a purchase from 14/06/2026
I received the order on time. But I must report that the package was probably poorly made as it was replaced by the carrier. Nothing was missing, but still be careful!
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Bruno P.
Rating: 3 out of 5
following a purchase from 12/06/2026
As a customer with you, I had never been disappointed. However, I was very disappointed with my last order. I ordered a sleeveless jersey and a bib shorts after a phone call to ask for your advice, I placed the order and there, jersey xl too small and bib shorts xl too big. So return at my expense. I will no longer order outfits from you, because if I have to pay return shipping every time it is not interesting. With other sites, exchanging for another size is free. However, I have never been disappointed with the material orders. In conclusion, I will trust a specialized seller for outfits. Best regards.
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Jean Louis C.
Rating: 3 out of 5
following a purchase from 14/06/2026
Well received but size error
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Yves B.
Rating: 1 out of 5
following a purchase from 11/06/2026
It's not the right blockage, it's not possible to change, it's a shame...
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Thierry P.
Rating: 3 out of 5
following a purchase from 11/06/2026
Material well received but the two fixing screws are too short
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Franck V.
Rating: 3 out of 5
following a purchase from 31/05/2026
delivery time beyond 10 days otherwise nothing to report
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Emmanuel B.
Rating: 1 out of 5
following a purchase from 10/06/2026
Defective inner tube. Leak at the valve.
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Franck G.
Rating: 1 out of 5
following a purchase from 05/06/2026
Delivery problem. Of location and delivered material. For a first order, it was a disappointment...
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Matthieu P.
Rating: 1 out of 5
following a purchase from 08/06/2026
2 orders, 2 problems. Not new material scratched and missing part
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Patrick L.
Rating: 3 out of 5
following a purchase from 08/06/2026
Hello, 4 items ordered and delivered including 1 that does not match the characteristics mentioned on the site. Still no response to this day.
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Stephane P.
Rating: 1 out of 5
following a purchase from 05/06/2026
Deceptive size chart and item runs small. For M I would have needed XL
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Mathieu L.
Rating: 1 out of 5
following a purchase from 05/06/2026
Order in width 42, the hanger arrived in 44 and no way to match with them..
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Eric J.
Rating: 3 out of 5
following a purchase from 03/06/2026
Hello, I recently ordered latex inner tubes, out of the 2 ordered, one is porous and loses all pressure in 5/6 hours.
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Johan C.
Rating: 1 out of 5
following a purchase from 03/06/2026
I ordered a product available on June 3rd. Without news, I called on June 11th. My interlocutor told me he would inquire and call me back. The next day, without news, I called again. My interlocutor informed me that my package was misreferenced and that it is indeed at the Herblay store. Summary: No information and 2 calls to find out where my package is. I chose you for a 48-hour delivery. I expect a commercial gesture and not vouchers.
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Thierry E.
Rating: 1 out of 5
following a purchase from 02/06/2026
Very good.
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Gerard G.
Rating: 1 out of 5
following a purchase from 31/05/2026
Satisfied as usual.
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Stephane P.
Rating: 3 out of 5
following a purchase from 23/05/2026
Everything is perfect. Delivery times are quite long.
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Jérôme C.
Rating: 3 out of 5
following a purchase from 30/05/2026
I find the saddle too slippery?
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Vuillet G.
Rating: 1 out of 5
following a purchase from 31/05/2026
The package did not arrive at the right place. Dpd delivered it to a city far from my home.
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