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S
Rating: 3 out of 5
Product out of stock
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Customer reviews of Materiel-velo.com
Trust Attestation
9,7
/10
Overall rating: 9,7 out of 10
Based on 12 988 published reviews
Summary of reviews
The store consistently delivers fast, reliable delivery and keeps orders arriving on or before expected timelines, with careful packaging and orders arriving well as described. Customers highlight smooth ordering experiences, responsive and helpful service, and efficient processing from order placement to shipment, including warranty support and good value for money. Product availability meets expectations with items conforming to descriptions and a focus on strong reliability across purchases. Overall, the experience is described as efficient, dependable, and satisfying, with competitive pricing and clear site information.
Reviews 1 and 3 stars
Reset filtersD
Rating: 3 out of 5
Unfortunately, I made a mistake. SRAM has two types of fittings: one for DOT fluid (red) and the other for oil (green). I ordered the wrong one.
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J
Rating: 3 out of 5
Order received on time, but very disappointed with the delivery, which was not delivered to the specified location at all. This is the second time this has happened with the same delivery driver.
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J
Rating: 3 out of 5
Package delivered to a pickup point??? Delivery was supposed to be to my home. Strange. You owe me €1. Best regards.
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S
Rating: 1 out of 5
Return conditions impossible. You have to return the item to the store according to their email. We live 2.5 hours away!
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Response from Materiel-velo.com
Hello Mrs. MATON,
You can definitely return your item by post to: 671 rue de la farnière 69400 Gleizé.
We invite you to contact us privately so that we can help you with your procedures.
Best regards,
The team at Materiel-velo.com
You can definitely return your item by post to: 671 rue de la farnière 69400 Gleizé.
We invite you to contact us privately so that we can help you with your procedures.
Best regards,
The team at Materiel-velo.com
M
Rating: 1 out of 5
Thank you for the service, order and delivery in record time 48 hours, I am always satisfied with my products ordered on the site.
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B
Rating: 1 out of 5
Material conforms to the order, delivery time also
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G
Rating: 3 out of 5
I think it's a bug on the site but during promotions certain colors are no longer available in the selected size, and when changing colors to find the available one, the size changes to the one available, I wear L/XL and I got a cyclist S
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V
Rating: 3 out of 5
This is not a high-waisted short.
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P
Rating: 3 out of 5
Great choice of products and very reasonable prices. Generally, delivery is super fast, but this time the delivery person did not deliver the package to the requested pickup point and delivered it instead 18 km away from my home. However, on the day of delivery, the requested store was indeed open from 7 am to 9 pm, so there was no reason not to deliver there.
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J
Rating: 3 out of 5
Order received quickly, compliant with the description. I recommend the site materielvelo.com
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R
Rating: 3 out of 5
Delivery delay by DPD
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R
Rating: 3 out of 5
Fast shipping and good communication. But return costs entirely at the buyer's expense. This is in accordance with the accepted general conditions but other sites offer better in this regard.
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B
Rating: 3 out of 5
Shipping within 48H and not 24H. Actual delivery the day after the estimated one....
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P
Rating: 3 out of 5
The box was too small to accommodate the Zefal protective film, so it ended up bent. A box of good size would have allowed this product to be laid flat. Furthermore, but this is not directly the fault of Matériel-velo, the box arrived damaged (no product was missing or damaged).
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J
Rating: 3 out of 5
I would have liked to be notified by email or SMS about the availability of my order in the store for pickup. That was not the case, I had to check the merchant site for the status of the order to know it was delivered and therefore to pick it up.
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P
Rating: 3 out of 5
I received my chain in a plastic case, well accompanied by a paper saying it was new. I would have preferred it in its original packaging.
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B
Rating: 3 out of 5
Order of 2 tires in 28, and upon measuring, it corresponds to 21 (even if the 28 tire was labeled). I asked for verification from more experienced cyclists than me, they confirm that it is 21... Disappointment
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M
Rating: 3 out of 5
Nothing to report
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P
Rating: 3 out of 5
I ordered with Colissimo home delivery. I waited at home during the indicated time slot and no one came. I later received an email saying that I had to pick it up at a post office relay point. I have nothing against the products from this site which are good at competitive prices and with good delivery responsiveness. However, the post is known for this...
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Y
Rating: 3 out of 5
I received a derailleur cable that wasn't even packed in a small pouch, directly placed in the shipping package!
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G
Rating: 3 out of 5
I am not entirely satisfied with the bike preparation; it was supposed to be ready to ride after turning the handlebars. But the derailleur was not tightened, so a general check was done and several elements were not properly tightened.
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P
Rating: 3 out of 5
As always at MV, the service is excellent. A perfect shopping experience, thank you!
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V
Rating: 3 out of 5
Order compliant and fast, but I was not informed of the availability of my item even though my contact details are correct: phone + email... Mediocre store reception.
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D
Rating: 3 out of 5
I was supposed to receive the package on Friday, I received it on Monday and I arrived at the pickup point and they told me only in the afternoon.
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P
Rating: 3 out of 5
I had ordered a 120 stand and I received a 100. The process to return it is cumbersome. My stay ends in mainland France and if I have to order another one from New Caledonia, I will incur high shipping costs.
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J
Rating: 3 out of 5
a bit long delays and gloves a bit small
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Y
Rating: 3 out of 5
the product descriptions on the site are not always clear, especially the tool products
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B
Rating: 3 out of 5
Delivery address not respected.
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S
Rating: 3 out of 5
Order not delivered to the right place!
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E
Rating: 1 out of 5
Item broken. Useless, but what do you want for €1. Too bad
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J
Rating: 1 out of 5
Top
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B
Rating: 3 out of 5
The package was supposed to arrive within 1 to 2 days and took 5 days to be delivered. I do not wish to put pressure on the already pressured delivery people but, I who was counting on a quick delivery, would not have ordered there if I had known the actual waiting time.
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J
Rating: 3 out of 5
Order re-placed after recipient error of a first order (DEWKDGOGG) placed at the end of June...
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L
Rating: 1 out of 5
I do not appreciate paying for a return of a jersey, selected according to the indications of the reference table and which turns out to be too small. I will not renew the experience
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J
Rating: 1 out of 5
Very disappointed
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F
Rating: 1 out of 5
Fast delivery
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J
Rating: 3 out of 5
Disappointed with the sizes of your clothes!
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E
Rating: 1 out of 5
DPD sent the package to another delivery person. I came twice. Closed. Yet it displays these hours on a notice board. What a shame?
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E
Rating: 1 out of 5
Hello, I ordered tires in white color and I received 2 tires in yellow color?
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